gsk report hrm

Chapter 01

1.0 Introduction:GSK is a world-leading, research-based pharmaceutical company with a mission to improve the quality of human life by enabling people to do more, feel better and live longer. GSK is a recognized leader in protecting and enhancing the health and safety of its employees globally, enabling sustainable business success. Its aim to create a working environment that inspires and supports people to grow and perform in a safe, healthy and resilient way.The pharmaceutical industry in Bangladesh is one of the most developed hi-tech sectors within the country's economy. GSK Bangladesh Ltd. is one of the leading pharmaceutical industries in Bangladesh. Its aim to create an inclusive, engaging working environment that encourages employees to contribute and help to achieve the strategic business objectives. It has much investment in development, approach to flexible working and innovative safety, health and well-being programs. Workplace safety is a major concern in such places because getting exposed to these risky objects would definitely have damaging effects. Thus, they are properly equipped with lifesaving gear that offers substantial protection to them. And in GSK these are being significantly maintained by all the parties of the company efficiently and effectively.

1.1 Background and relevant of the study:As a branch of our study curriculum in BBA course, we have been assigned to conduct a study on employee safety and health under the course “Human Resource Management”. We are learning a lot of issues related Human Resource Management through our course. Through this part one can gather practical knowledge and implications of human resource management along with theoretical knowledge with in the short period of time by observing the works human resource management. So we are preparing this report not only for the academic purpose but also for having a better knowledge how to conduct in human resource management, different aspects about human resource management, compare the aspects and taking a better decision for sustaining in the competitive market.

1.2 Objective of the study:The main objective of this report is to get an extensive idea employee health and safety at GSK. The objectives of this report are given below-

o To analyze the present health and safety system of GSK, Bangladesh, Limited and determine strengths and weakness of their system.

o To recommend best practices for GSK, Bangladesh, Limited. o To recommend ways to improve deficiency of employee safety and health systems for this

organization.o To find out how GSK help people thrive by creating an inspiring and supportive working

environment.

1.3 Scope of the study:By studying this topic we learn material that directly affects our life- for example gaining skills that would be valuable in our career. The term paper is prepared based on employee safety and health at GSK Bangladesh Ltd. The scope of the study is basically limited to the employee safety and health of GSK, Bangladesh, Limited and to the analysis of the strengths and weaknesses of the system to recommend best practices for GSK. Moreover, this study was conducted only at corporate office of GSK

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so it does not cover any District Marketing Offices (DMO) and factory office (Chittagong) of the company.1.4 Methodology:This is mainly a qualitative research. It is also incorporated with many descriptive and normative data. The main focus of this result is to overview the employee safety and health at GSK Bangladesh Ltd. The nature of this research required both primary and secondary data for consideration. Primary data have been collected using through interviews with informal questionnaire mainly to analyze the impact of employee safety and health. Secondary information was collected from annual report of GSK Bangladesh LTD website of GSK, different reports, different publications, books, news paper, internet and relevant academic journals. To make the study more broad-based and informative, materials of this paper were presented systematically for analytical purposes and also to draw inference there from. Various tools and techniques are used in order to evaluate the financial condition and performance of the country.

1.5 Limitations:To make a term paper resourceful, various aspects and experiences are needed. But we have faced some barriers in making a complete and perfect term paper. These barriers or limitations, which hinder my work, are as follows:

o Difficulty in accessing data of its internal operations.o Non-Availability of some preceding and latest data.o Some information was withheld to retain the confidentiality of the organization.o Lack of previous literature and scarcity of other secondary information.o Respondent’s unwillingness/ hesitation on providing confidential information. They felt they are

leaking out some information, which they are not supposed to.

The time span was not sufficient enough to know all sides of employee safety and health properly. Though we have many limitations, we tried to give out best to maintain the quality of the selected topic.

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Chapter 02

2.0 Organizational overview:GlaxoSmithKline (GSK) is a world’s leading research-based pharmaceutical company with a powerful combination of skills and resources that provides a platform for delivering strong growth in today’s rapidly changing healthcare environment. It is the only British organization in the world’s top 20 pharmaceutical companies. In addition it is a leader in the important areas of vaccines and has growing portfolio of oncology products. GSK supplies products to 140 global markets and has over 100,000 employees worldwide.GSK has 180 manufacturing site in 41 countries. The top 12 leading pharmaceuticals company in Bangladesh including local and MNC’s are - Square, Incepta Pharma, Beximco, Opsonin Pharma, Eskayef, Renata, A.C.I., Aristopharma, Drug International, Sanofi Aventis, GlaxoSmithKline. Market share of those top pharmaceutical companies’ are shown on a table and chart below-

Top 12 pharmaceutical Companies comparisonCompanies Market share RankSCQURE 19.18% 1INCEPTA PHARMA 9.05% 2BEXIMCO 8.62% 3OPSONIN PHARMA 4.94% 4ESKYEF 4.84% 5RENAT 4.73% 6ACME 4.44% 7A.C.I 4.08% 8ARISTOPHARMA 3.99% 9DRUG INTERNATIONAL 3.75% 10SANOFI AVENTS 2.57% 11GLAXOSMITHKLINE 1.95% 12

Table 2.0.1: GSK’s Market Share & Position Among Top 12 Pharmaceuticals Company in Bangladesh

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Figure: 2.0.1: GlaxoSmithKline’s market share among top 12 pharmaceutical industries in BangladeshWith an enviable image and reputation for the past 6 decades GlaxoSmithKline (GSK) Bangladesh Limited running its operation as a subsidiary of GlaxoSmithKline plc- one of the worlds’s leading research-based pharmaceutical and healthcare companies. GSK is at 12th position among top 12 pharmaceuticals in Bangladesh. Relentless commitment, setting of standards of ethical standards and quality backed leading edge technology of the Company has built a strong relationship between the stakeholders and GSK Bangladesh.In Bangladesh GSK trained 120 community health workers and established 46 community support groups to provide essential health services, health education, awareness and support to over 40,000 families in the rural north-east of the country with CARE International. 2.1 GlaxoSmithKline- At a Glance:

o GSK is one of the world's leading research-based pharmaceutical and healthcare companies. o GSK’s mission is to improve the quality of human life by enabling people to do more, feel better

and live longer o GSK is a research-based pharmaceutical company. o GSK is committed to tackling the three "priority" diseases identified by the World Health

Organization: HIV/AIDS, tuberculosis and malaria o GSK’s business employs around 99,000 people in over 100 countries o Around 12,800 people work in our research teams to discover new medicines. o Every hour we spend more than £300,000 (US$562,000) to find new medicines o GSK makes almost four billion packs of medicines and healthcare products every year o In November 2009, GSK launched ViiV Healthcare, a global specialist HIV company established

by GlaxoSmithKline and Pfizer to deliver advances in treatment and care for people living with HIV.

o Many of our consumer brands are household names: Ribena, Horlicks, Lucozade, Aquafresh, Sensodyne, Panadol, Tums, and Zovirax

o Its vaccines are included in immunisation campaigns in 182 countries worldwideo Its global community investment and charitable donations were £163 million in 2009

2.2 GlaxoSmithKline in time: o Every second, more than 30 doses of vaccines are distributed by GSK. o Every minute, more than 1,100 prescriptions are written for GlaxoSmithKline.o Every hour, GSK spends more than US $ 450,000 to find new products. o Every day, more than 200 million people around the world use a GSK toothbrush or toothpaste. o Every hour, GSK donates more than US $ 148 million in cash and products to communities

around the world.

2.3 GlaxoSmithKline Bangladesh Limited:With an enviable image and reputation for the past 6 decades GlaxoSmithKline (GSK) Bangladesh Limited running its operation as a subsidiary of GlaxoSmithKline plc- one of the worlds leading research-based pharmaceutical and healthcare companies. In 1949 the Company commenced its journey in Bangladesh with its’ corporate identity as Glaxo in Chittagong as an importer. In 1967, the company established its own manufacturing unit at Chittagong. The facility till date is considered as one of the Centre of Excellence in Global Manufacturing & Supply Network of the Group. The global corporate mergers and acquisitions have seen the evolution of the Company’s identity in the past 6 decades. In

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line with mergers and acquisitions the identity changed from Glaxo to Glaxo Wellcome Bangladesh Limited following the Burroughs Wellcome acquisition in 1995 and finally to GlaxoSmithKline Bangladesh Limited during 2002 after merger with SmithKlineBeecham in December 2000. The mega merger of the Company enables it to deliver cutting edge advancements in health care solutions. The relentless commitment, setting of standards of ethical standards and quality backed leading edge technology of the Company has built a strong relationship between the stakeholders and GSK Bangladesh. With the ever committed 701 numbers of personnel all over the country GSK Bangladesh, which now comprises of both Pharma and Consumer, continually strive to meet the GlaxoSmithKline mission.

2.3.1 Operations in Bangladesh:

Headquarter GlaxoSmithKline Bangladesh Limited Corporate Office House # 2A, Road # 138. Gulshan-1.

Registered Office & Factory Fouzderhat Industrial Area North Kattali, Chittagong. District Marketing Office

District Marketing Offices: GSK has 12 District Marketing Offices (DMO) in Bangladesh. The locations of DMOs are shown below-

Figure 2.3.1.1: Location of DMO of GSK, Bangladesh

2.3.2 GlaxoSmithKline Bangladesh Ltd. (In Market Place) o Total Market Share: Tk. 140 Corer (2011) o Market Share: 1.95 % (2011) o Ranking: 12 (2011)

2.3.3 Share Information GlaxoSmithKline Bangladesh Ltd. o Share Price Tk. 10 each

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o Total No. of Authorized Share 20,000,000 o Authorized Share Capital Tk. 20,000,000 o Market Capitalization 6920.685 (Million)

2.4. Organizational structure of Company: 2.4.1 Top Management: As per provisions of the Article of Association, Board of Directors holds periodic meetings to resolve issue of policies and strategies, recording minutes/decisions for implementation by the Executive Management. 2.4.2 Executive Management: The Managing Director heads the Executive Management, the Chief Executive Officer (CEO) who has been delegated necessary and adequate authority by the Board of Directors. The Executive Management operates through further delegations of authority at every echelon of the line management.

2.4.3 Corporate Governance Structure:

Figure 2.4.3.1: GSK corporate governance structure2.4.4 Employee health and safety at GSK Bangladesh Ltd. under Human resource management process: It is the responsibility of HR manager to manage the employee safety and health at the organization. Vice president and director HRM control different activates of the Department. Under this department GSK’s employee’s health and safety controlled by this structure:

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Corporate Government Structure

Board of directors Executive Committee Audit committee

Administrative director employee health services

Employment health screening

Workers Comp STD/ LTD case Management

Immunization TB Surveillance

Wellness programs

Figure 2.4.1.1: Health and safety process

Chapter 3

3.0. Overview of HRM’s health and safety issues:Whether one work in a hazardous environment or in a comparatively safer zone, workplace safety is important to prevent mishaps. Since one is spending most of his/her time at his work place, it must be safe so that no threat to health is posed. Thus, health and safety of employees are major concerns of an organization.

3.1. Importance of employee health and safety: Understanding the importance of safety at workplace should be the concern of the management. Certain norms are established that an individual should know to ensure self safety. There should be arrangement for first aid and health care services as well. Frequency of accidents taking place due to negligence in safety measures have been reported to a large extent. If the safety measures are executed properly, then cost incurred in recovery could also be eliminated because chances of mishaps are considerably reduced.In Bangladesh, as in most countries in the west the responsibility for health and safety at work is placed on the employer, although the government has some kind of occupational health care services and safety standards. Occupational health services are provided as benefits by employers and generally are separate from other community health services. In the developing countries, many of which are undergoing rapid industrialization, the importance of occupational health is increasingly realized. It is of concern that in Bangladesh like other developing countries pre-existing malnutrition and a high incidence of infectious disease, however, frequently compound the problems of exposure to occupational hazards.

3.2. Core elements of managing for health and safety: Safety Organizations will have management processes or arrangements to deal with payroll, personnel issues, finance and quality control – managing health and safety is no different. To help you comply with the law, HSE encourages a common-sense and practical approach to managing health and safety. It should be part of the everyday process of running an organization and an integral part of workplace behaviors and attitudes. Whatever your industry, or the size or nature of your organization, the core elements to effectively managing for health and safety are:

o Leadership and management; o A trained/skilled workforce;o Environment where people are trusted and involved.

HSE advocates that all of these elements, underpinned by an understanding of the profile of risks the organization creates or faces, are needed.

3.3. Health and Safety Executive:As a minimum, you should have the processes and procedures required to meet the legal requirements, including:

o a written health and safety policy (if you employ five or more people);

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Safety

o Assessments of the risks to employees, contractors, customers, partners, and any other people who could be affected by your activities – and record the significant findings in writing (if you employ five or more people). Any risk assessment must be ‘suitable and sufficient’;

o arrangements for the effective planning, organization, control, monitoring and review of the preventive and protective measures that come from risk assessment;

o providing employees with information about the risks in your workplace and how they are protected;

o instruction and training for employees in how to deal with the risks;o ensuring there is adequate and appropriate supervision in place; o Consulting with employees about their risks at work and current preventive and protective

measures.

3.4. Linking HRM to health and safety issues:From the elaboration of HRM we know that HRM means the management of human resource in an effective and efficient manner. To ensure the health and safety concern in a company HRM does a variety of things. Those are

Figure 3.3.1: Link of HRM to Health and safety

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Chapter O4

4.0. Employees safety and health at GSK Bangladesh Ltd.:It is the intent of GlaxoSmithKline to provide a safe and healthful working environment. It is their responsibility to ensure that work is performed in a safe manner that is in compliance with these Safety Guidelines. Work being performed in an unsafe or hazardous manner is unacceptable. GlaxoSmithKline is proud of its safety record and wants you to be a contributor. The security practitioner in the pharmaceutical environment must plan for a wide range of potential security situations and scenarios, and develop and implement a suite of performance-based security measures commensurate with the identified risks for each critical facility.

4.1. Health and Safety measures at GSK Bangladesh Ltd.:In GSK safety measures, apart from providing physical safety, are also necessary for maintaining one's internal health while working. They are equipped with every kind of medical facilities that prove useful in emergency situations. Mobile vans having all types clinical systems patrol mines and factories. Experienced doctors and nurses are always present to offer first aid. Corporate sectors also have health care facilities for offering instant treatment to employees. Thus, creating an environment that would be conducive for employees should be one of the most coveted goals of an organization. To communicate more effectively with employees on health and safety, we simplified our online health and safety information in 2012 and made it more consistent across the business. We are streamlining health and safety policies and standards to reduce bureaucracy and make it easier for each part of the business to focus on key priorities.

4.1.1. Health promotion and disease prevention:In 2012 GSK became the first multinational employer to commit to provide comprehensive preventative healthcare services to all employees and their dependants worldwide over the next five years. This commitment is part of its mission to help people do more, feel better and live longer. Called Partnership for Prevention, the new program provides access to affordable healthcare and prevention services for employees even in countries where healthcare provision is expensive or inadequate. The programmed will expand access to 40 services including immunization, cancer screening, smoking cessation programmed and HIV screening and treatment – that are not covered by health insurance. Most services will be provided through community healthcare networks or at GSK sites.In 2012, the programmed was piloted among 5,000 GSK employees and their families in Ecuador, Ghana, Nigeria and Romania. Results will allow it to develop a global approach.

4.1.2. Healthy, high-performing, resilient workforce:Our Energy for Performance and Personal Resilience (E4P) training programs provide employees with support to reduce stress at work and at home, and to improve energy levels and productivity. In 2012 an additional 6,400 employees* took part in one or more resilience programs. In 2012, a study of E4P graduates in the US sales force showed an increase in productivity, with eight more calls per month

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achieved in comparison with a control group. Its programs to manage attendance ensure that employees receive proper medical care and support to help them return to work safely and quickly. In the USA, our attendance management programs saved approximately £3.24 million by reducing time away from work due to disability and by returning employees to work sooner than the industry average, as measured by Employer Measures of Productivity, Absence and Quality.

4.2. GSK’s Management role for safety:Supporting GSK’s EHS and Employee Health policies is a comprehensive set of 64 Global EHS Standards that establish specific requirements for the company worldwide. The Standards also establish a management system approach to legal compliance, continuous improvement and the management of key EHS-related business risks which is consistent with internationally recognised management system standards, such as ISO 14001 and OHSAS 18001. They were developed in consultation with internal stakeholders, and approved by J P Garnier, in 2001 and came into effect on 1st January 2002.4.2.1. EHS SystemEHS Guidelines are key components of GSK’s EHS Framework. They support the Global EHS Standards by providing further information on the requirements of the Standards and by setting out an approach for achieving compliance that has been approved by EHS and Employee Health functions. They incorporate existing good practice, from both within and outside GSK. Draft Guidelines for each Standard were prepared and circulated for internal consultation in 2002. Approved versions incorporate feedback received and are published on the EHS intranet site. They will also be available in print in 2003.4.2.2. Supporting Technical InformationSupporting Technical Information at times EHS professionals in GSK may need a more detailed and technical level of information than the EHS Guidelines provide. EHS technical experts prepare tools covering technical areas that impact EHS, including technical information guides, training packets, business process explanations and product stewardship guides. The technical information guides and training packets cover a wide range of subjects from general information such as Managing Health and Safety at GSK to highly specialized technical information such as Confined Space Entry. They cover environmental information such as Waste Management and health and safety information such as Ergonomics. The product stewardship guides cover information related to handling products and other materials and expand the information included in Material Safety Data Sheets. These tools are distributed primarily on the intranet with limited paper copies.

4.3. Environment, Health and Safety Policy:The GSK Environment, Health and Safety policy was one of the first policies the Corporate Executive Team approved for the new company. The policy outlines the broad principles that GSK expects all operations to live by to achieve the EHS vision. The EHS policy and EH (Employee Health) policy cover complementary aspects of the principles underlying responsible treatment of the environment and for the employees. It developed the EHS Plan for Excellence, a strategic plan with aspirations that are directly aligned with business drivers. The plan systematically addresses key risks, moves toward leadership by enhanced EHS performance in all aspects of the business and ultimately leads to competitive advantage and sustainability.4.3.1 PurposeTo achieve the GlaxoSmithKline Environment, Health and Safety vision.4.3.2 Scope This policy applies to all GSK employees worldwide.4.3.3 Policy

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Reflecting its commitment to global leadership and excellence in Environment, Health and Safety, GSK requires all operations to:

o Protect the health and safety of our fellow employees, contractors, visitors and others affected by our operations;

o Operate our business in an environmentally and socially responsible manner; o Commit to continuous improvement of Environment, Health and Safety performance;o Comply with legal requirements and global GSK Environment, Health and Safety Standards;o Make Environment, Health, Safety and Loss Prevention integral to all GSK business processes,

planning and decision making;o Establish business practices and Environment, Health, Safety and Loss Prevention strategies that

optimally utilize resources and prevent pollution to ensure the long-term sustainability of GSK and the global environment;

o Adopt a comprehensive approach to product stewardship, which includes key suppliers and contract manufacturers;

o Interact and cooperate actively with key stakeholders in resolving issues and improving performance.

GSK will use effective systems, metrics and goals in the management of all of our Environment, Health and Safety activities.

4.4. Responsibilities The Corporate Executive Team is responsible for ensuring the health and safety of GSK’s employees and the protection of the environment and the communities in which GSK operates. The primary responsibility for implementation of this policy rests with local executives for each business unit. Employees are encouraged to participate actively in, and accept individual responsibility for environment, health and safety matters and work in partnership with management to assure compliance and support continuous improvement

4.5. Top management’s role for health and safety concern in GSKDirectors and officers of undertakings who authorize and direct work activities are responsible for ensuring good safety and health as part of their corporate governance role and they must consider the following key elements when doing so:

o Their leadership role in establishing the correct safety and health directiono The standards and objectives they set for management on safety and healtho The extent to which they give managers responsibility, accountability and support for safety and

health managemento How they hold managers accountable for the safety and health responsibilities given to them o How they oversee internal control for safety and health

In setting the strategic aims for the business, directors must have an understanding of the role that safety and health performance plays in the overall running of the business. In accepting corporate responsibility for safety and health, directors need to be proactive in developing a positive safety and health culture for the workplace(s) they control. Directors do this by:

o Ensuring that safety and health is an integral part of the management processo Setting clear safety and health values and standards o Thinking strategically about corporate safety and health responsibilities o Being open and constructive about safety and health regulation

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o Rewarding good safety and health behavior. Creating a culture of integrity about and responsibility for safety and health mattersDirectors can exert considerable influence over the businesses they run, shaping the way things are done, determining how managers interpret safety and health policies and promoting a positive safety and health culture among the workforce. The employees’ commitment to safety and health is influenced by their perception of ‘your commitment to safety and health’. Visible and active support, strong leadership and commitment from all directors and senior managers are essential for successful safety and health management.4.6. Occupational health and safety law in GSKThe Occupational Safety and Health Act (OSH Act) has changed HRM’s role in ensuring that physical working conditions meet adequate standards. As the Civil Rights Act altered organizational commitment to affirmative action, the OSH Act has altered organizational commitment to affirmative action; the OSH Act has altered organizational health and safety programs.OSH Act legislation established comprehensive and specific health standards, authorized inspections to ensure the standards are met, empowered the Occupational Safety and Health Administration (OSHA) to police organization’s compliance, and required employers to keep records of illness and injuries and calculate commerce accident ratios. Those organizations not meeting the interstate commerce criteria of the OSH Act are generally covered by state occupational safety and health laws. The safety and health standards the OSH Act established are quite complex. Standards exist for such diverse conditions as noise levels, air impurities, physical protection equipment, the height of toilet partitions, and the correct size for leaders. Furthermore, OSHA researchers such areas s repetitive stress (or motion) terminal use, ergonomics, and problems of inadvertent needle sticks in health-care activities. OSHA also develops training and education programs for businesses. However GSK follows the entire major act according to Occupational Health and Safety Act law.

4.7. Rights and responsibilities of employers and employees for health and safety In GSK:Employers and employees have responsibilities to each other; they should also expect their rights to be upheld. These rights and responsibilities relate to areas such as Health and Safety, the provision of Terms and Conditions of Employment, Equal Opportunities and the right to be paid a Minimum Wage. The Health and Safety at Work Acts set out responsibilities and rights for both employees and employers. Employees are expected to carry out their work in a way that has regard to the safety of others. Employers are expected to abide by a range of requirements governing such aspects as providing safe machinery and equipment, carrying out regular health and safety checks, ensuring the training of employees in health and safety issues, and carrying out a risk assessment to assess the dangers of particular work activities. There are also specific regulations about the way in which potentially harmful substances should be used and stored. There are a number of requirements about the minimum temperature at work, and other aspects of working conditions.

4.7.1. Terms and conditionsEmployees are expected to receive the terms and conditions of their work setting out when their work commences, what their main duties are, who they are accountable to, rates of pay, and other entitlements.

4.7.2. Equal opportunitiesEqual Opportunities legislation sets out that all employees should receive the same pay and conditions for carrying out the same or broadly similar work. There are also laws against sexual, racial and disability discrimination.

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4.7.3. Meeting legal requirementsEmployers and employees are expected to meet minimum legal requirements for such areas as Health and Safety at Work, and minimum standards and conditions related to hours, and the treatment of people in the workplace. Along with rights for employees there are corresponding responsibilities such as the expectation to work in a safe way and to have regard for the safety of work colleagues.

4.8. Causes of accident at GSKThe cause of an accident can be generally classified as either human or environmental. Human causes are directly attributable to human error brought about by carelessness, intoxication, daydreaming, inability to do the job, or other human deficiency. Environmental causes, in contrast, are attributable to the workplace and include the tools, equipment, physical plant, and general work of this environment. Both sources are important, but the human factor is responsible for the vast majority of accidents.Unsafe conditions are another main cause of accidents. They include things like:

o Improperly guarded equipmento Defective equipmento Hazardous procedures in, on, or around machines or equipmento Unsafe storage- congestion, overloadingo Improper illumination- glare, insufficient lightso Improper ventilation- insufficient air change, impure air source, etc.

4.8.1. Workplace health hazards at GSK:Most workplace health hazards are not obvious like unguarded equipment or slippery floors. Different health hazards at GSK are described in below:

o Typical exposure hazards include for instance, chemicals, biohazards, and improperly designed equipment.

o Managing exposure hazards like those comes under the area of industrial hygiene, and involves recognition, evaluation and control.

o Stress, burnout, and depression are more serious at work.o Violence against employees is an enormous problem.

4.9. Prevention of accident in workplace at GlaxoSmithKlineGSK has good to make an accident free environment. A main objective of safety engineers is to scrutinize the work environment to locate sources of potential accidents. In addition to such obvious hazards as loose steps or carpets, oil on walkways, or a sharp protrusion on a piece of equipment at eye level, safety engineers will seek those less obvious—like mold or dust particles . GSK is doing their best to locate the major accident criteria in their office, most importantly in the factory where many workers are trying at their level best to maximize their revenue day after day. They also make the better solution to minimize their accident rate at a zero level.

4.9.1. General Safety and Security Rules to prevent accident:o The following are some of the reasons for which an employee of a contractor may be

temporarily or permanently removed from GlaxoSmithKline premises.o Possession or use of alcoholic beverages, regulated drugs not prescribed by a physician,

explosives, firearms, ammunition, other weapons, cameras and recording devices

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o Deliberate violation of safety or security ruleso Smokingo Illegal dumping, handling, or disposal of hazardous materialso Sexual harassment of any individual or group while on GlaxoSmithKline premiseso Destruction or removal without written permission of any property belonging to

GlaxoSmithKline, the property owner, employee, or other contractors or employeeso Abuse, defacement, or destruction of property, as well as posting of unauthorized signs, notices,

or solicitationso Intimidating, threatening, harassing, impeding or interfering with an inspector, security officer,

or GlaxoSmithKline employeeo Not obeying posted speed limits and other traffic signso Using entrances to the site or a building not designated by your supervisoro Using emergency exits other than for emergencieso Falsifying reports, forms, or using another person’s ID badgeo Falsely starting or making claims of injury or failure to report an injury on the day of occurrenceo Failing to allow vehicle, parcel, locker, gang box, or lunch box inspection while on

GlaxoSmithKline propertyo Loitering, roaming, or leaving assigned work areas without authorizationo Fighting, creating a disturbance, or horseplayo Careless, uncooperative conducto Misuse of fire prevention and protection equipmento Unauthorized removal or destruction of a safety barricade, handrail, guardrail, warning sign, fall

protection, or other warning devices

4.9.2. Safety Permits and Procedures:Vulnerability assessments should be conducted annually at each facility to identify security requirements, and to develop and implement site-security plans with guidelines that address the physical security needs for each type of facility. Creating layers of security and placing the most critical assets within the inner layer should be an important aspect of physical security planning for these types of facilities. Obtain a permit or approval through your supervisor before:

o Working on fire protection and detection systemo Working on electrical circuito Moving emergency equipmento Doing burning, welding, cutting, soldering, grinding, or other hot worko Installing a temporary electrical serviceo Working with hazardous chemicalso Using a powder actuated tools o Turning off any utility (electrical, compressed air, steam, etc.). Each individual working on a

system must install their own lockout device on the piece of equipment as directed by their supervisor

o In addition, GlaxoSmithKline Facilities Operations will shut down and start up operating utilitieso Using a gas, diesel, or LP (propane) powered engine indoorso Operating a power vehicle or self-propelled work platformo Excavation/trenchingo Using radioactive sources or conducting field radiography (x-ray)o Working with asbestos-containing materials

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o Working on security systemso Working with compressed air/gaseso Using a lasero Working on a fume or biological hoodo Working on a solvent storage cabineto Working on heating, ventilation, or air conditioning equipmento Working on a roofo Using a tar poto Lifting or hoisting with cranes, derricks, hoists or helicoptero Performing blasting operationso Do not perform work over the heads of people or leave tools or equipment overheado Never jump from an elevated platformo Isolate your work area with safety markers, tape barriers, blinking lights, safety cones, or other

meanso Report unsafe acts or conditions to your supervisor

GlaxoSmithKline has a duty to provide a safe workplace that is free from recognized hazards. Because of the number of contract activities on GlaxoSmithKline premises, GlaxoSmithKline is providing this handbook to contract employees as part of its safety program to protect its people and property.

4.9.3. Employee participation in health and safety of GSK:

“CARE International affirms that the safety and security of every staff member is a primary concern”GSK’s aim is to create an inclusive, engaging working environment that encourages employees to contribute and help them to achieve their strategic business objectives. Key to this is their investment in development, their approach to flexible working and our innovative safety, health and well-being programs.An inclusive environment is good for business because it brings different

o knowledge, o perspectives, o experiences and o working styles

Which enhance creativity and innovation? It is employed close to 100,000 people in 115 countries worldwide. Incapacitated workers should receive equal treatment at work. Health and safety issues should not be used as an excuse for not recruiting or not ongoing to service disabled people; for example, appealing that a worker in a wheelchair cannot escape from a building in an emergency or that a worker with impaired hearing cannot hear a fire alarm. Risk assessment and accident prevention measures should take account of individual workers’ differences. Separate risk assessment and training may be necessary for disabled workers. Accident preclusion events for persons with disabilities may also help to reduce accidents to all workers, such as:

o good illumination in the workplaceo harmless workplace access and exito well-maintained prosaic and traffic routes in the workplaceo strong communication and good signing of hazards and risks in the workplace

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Any employee (including a supervisor or manager) who has been threatened, is a victim of a violent act, witnesses any threats or violent acts, or learns of any threats or violent acts, is to report immediately such activity to their supervisor or the HR Manger. Each report will be promptly evaluated and investigated by the management to determine what follow-up actions are necessary. Management has the authority and responsibility to request law enforcement intervention if it is thought to be necessary.

o Report any acts of violence or threatening behaviors to supervisors, or their Personnel Representative

o Participate in training required by this policy and procedure

Those are one of the big part or section of the respective company to assure them a renowned one. They are very much in safe hand to practice the thing they did not last in phase of last term.

4.9.4. Engaging and developing employees:For our employees to achieve sustainable high performance we encourage on the job learning through challenging project work, supported with more formal training programs, mentoring and coaching, as well as employee volunteer opportunities through put smile on employees face-

o They aim for every GSK employee to feel engaged with their work and colleagues,o understand the impact they have on delivery of our business objectives and performance o makes a positive impact on people’s lives – giving a real sense of purposeo They offer all their employees a range of learning opportunities and tailored development

programso Thinking flexibly about the way we work enables us to attract, retain and motivate critical talent

groupso formal arrangements such as flexible hours, part time working and job shares, as well as

informal arrangements such as working from different locationso reducing unsafe actso reducing unsafe conditiono selection and placemento motivationo using behavior based safetyo using employee participationo conducting safety and health audits and inspection

4.9.5. Inclusion and diversityBeing an inclusive employer helps us attract, retain and motivate a workforce that reflects the communities in which we operate. We are committed to

o making employment at GSK accessible to people with disabilitieso Helping young people with learning disabilities make the transition from education to the world

of work. o in taking of 12 students, aged 17 to 24, joined employees at our corporate headquarters in

September 2012 for a year of work experience in areas such as the restaurant, security, post room and IT, while they continue their last year of studies.

They e are also committed to increasing the proportion of women and employees from emerging markets in management positions. We measure the proportion of women in management positions worldwide.

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4.9.6. Improving health, safety and resilienceFundamental to the management of workplace health and safety is the identification, assessment and control of hazards. This means that in an effort to reduce accidents and injuries consideration is given to many things. Those are

o Workplace design and layouto Provision of appropriate guards and interlockso Written safe work procedureso Availability of required personal protective equipmento Appropriate signage and labeling

They provide a healthy and safe environment for their employees. Through this process:o Their health and safety programs enable employees to have healthier, safer lives at work and

home.o They provide preventative healthcare services, counseling support, coaching, resilience

workshops and safety solutions that have a positive impact on people’s well-being, safety and productivity.

o They want GSK to be an employer of choiceo Their employees devote their time and expertise to create positive change in their communities

around the worldo Gives them an opportunity to get to know some of their partner organizations and develop

professional skills in challenging environmentso Typical exposure hazards like chemicals, biohazards and improperly designed equipment o Managing exposure hazards like industrial hygiene with the involvement of recognition,

evaluation and control of asbestos hazards and infectious diseases. o Managers are familiar with alcoholism, substance abuse and their manifestation at work.o Stress, burnout and depression are more serious factor in work to improve the condition of the

workplace as well as cheer up the employee of the organization. o Violence at workplace is reducing because of rescue the workplace safety from the incapable

hand of happening any bad occurrence. To achieve this we invest significantly in developing employees at every level from people in their early careers to those in senior management positions. In return, their partners benefit from strategic planning, operational improvements and enhanced communications. Their two flagship volunteering programs are PULSE and Orange Days.

4.9.7. PULSE:The PULSE Volunteer Partnership is GSK’s skills-based volunteering initiative. Through PULSE, motivated employees are matched to a non-profit organization for three or six months full-time, contributing their skills to solve healthcare challenges at home and abroad. When PULSE Volunteers return to GSK, they act as catalysts to change the company for the better.

PULSE facts:

o Since its launch in 2009, PULSE has empowered nearly 400 employees from 45 countries to serve as volunteers. We have worked with 85 PULSE Partners in 57 countries, supporting non-profit and NGO organizations that work on healthcare access and children issues.

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o 100% of PULSE Partners feel that their PULSE Volunteer delivered against the objectives of their assignment.

o Six months after completing PULSE, more than 80% of participating employees feel that they are doing something differently at GSK because of their PULSE experience.

o More than ¾ of PULSE Volunteers’ colleagues at GSK said that they brought back reinvigorated energy, spirit, motivation and morale to those they work with.

Future plansIn 2013, we will continue our PULSE Pillar Project pilot to strengthen the depth of our partnerships and make a cumulative impact on key global health challenges. These multi-years, multi-volunteer projects concentrate on access to healthcare, malaria and science education, with a focus on education in 2013.Also in 2013, we will continue our local PULSE hubs (offices) in Latin America, India and Japan, in order to further diversify our employee participation and promote local ownership of the PULSE mission in our emerging markets.

Orange Day

Their other major volunteer programs, Orange Day, gives employees one paid day off each year to volunteer for their chosen local community project. In 2011, thousands of US staff volunteered as part of the National Day of Service and Remembrance on the tenth anniversary of 9/11. Activities included packing more than 120,000 meals for people in Haiti, Kenya and Nicaragua and flood victims in the USA. “My Good Deed” initiated the national day a charity of which they are a founding sponsor. They support equality of opportunity and equal treatment for all employees and prospective employees, without regard to race, gender, age, religion, disability or sexual orientation. They see this as a source of competitive advantage as well as the right thing to do. It helps them recruit, retain and motivate the best people, improves their ability to understand and respond to different customer needs and improves their contribution to the communities where they live and work.

4.9.8 Health and safety audit and inspections in GSK:Health and Safety audit assesses implementation and conformance with the global health and safety standards and with key legislation and is a key element of the continuous improvement process. This are-

o Auditors have a broad range of health and safety experience and knowledge and include Environment, Health and Safety and Occupational Health professionals.

o All auditors are certified as lead auditors against the International ISO 14001 Environmental Management standard.

o GSK aims to audit sites once every three years with more frequent visits for selected sites, depending on risks and issues rose.

It is the policy of company to provide a place of employment that is free from recognized hazards that cause or are likely to cause death or serious physical harm to employees or the public company be committed to maintaining a safe, healthful, and efficient working environment where employees and

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the public are free from the threat of workplace violence. When these workplace violence hazards are recognized and identified then proper training and appropriate security measures will be implemented.The purpose of this safety policy and program is to establish guidelines and procedures for taking preventive measures to minimize the potential workplace violence. Company recognizes that workplace violence is an occupational hazard and that a proactive approach in stopping workplace violence is necessary. This includes provisions for management and employee training, outlines prohibited behavior, and reporting and investigation procedures. This safety policy also provides for confidentiality, discipline, and anti-retaliation requirements.

4.9.9. Health and safety committee:Health and safety committee brings together workers and management to assist in the development and review of health and safety policies and procedures for the workplace. Objective of this committee is to-

o Procedures of this committee should be clear and conciseo Help to keep this committee focused and on track

Creating the right safety climate is not just academics. One study assessed safety climate in terms of items such as my supervisor says a good word whenever he sees the job done according to the safety rules. The study found that

o employees develop consistent perceptions concerning supervisory safety practices ando these safety climate perceptions predicted safety records in the months following the surveyo proper employees screening and placement can reduce unsafe acts

Where there is health and safety representative or a certain number of members at a workplace is responsible for creating the health and safety committee in which person conducting a business or undertaking several plans to run the procedure regarding the workers’ health and safety. There are so many responsible job has done by the committee of health and safety is-

o Develop a written mission statement and chartero Clearly define the duties and responsibilities of officers and general memberso Identify and prioritize goals and establish action plans to achieve each goalso Include representation from different levels and areas of the organizationso Meet at least quarterly or monthlyo Record and disseminate minutes of each meeting, documenting attendance, problems and

issues and corrective action proposed and actions taken to address each issueo Make attendance mandatory with the penalty of removal for repeated absences.o Develop methods to increase and maintain safety awarenesso Organize special sub-committees to address specific issues and projectso Communicate the purpose, activities and accomplishments of the committee to all employees.o Provide support to all investigations of instances of violence in the workplaceo Accountable for identifying the vulnerable locations and work activities most susceptible to

workplace violenceo Make available training for Managers, Supervisors and Employeeso Safeguard compliance with this safety policy and procedure through the auditing process.

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Chapter 05

5.0 SWOT Analysis In Bangladesh GSK have more opportunities to carry on their business. For increasing employee health and safety they have enough resources to take initiative and to perform effectively and efficiently. SWOT is the acronym for Strengths, Weaknesses, Opportunities and Threats. It is an analytical framework to help summarize in a quick and concise way the risk and opportunities for any company across the value chain.

Strength Weakness

o GSK is considered as world's one of the leading pharmaceutical companies because of its performance.

o Efficient, capable and honest workforce in Bangladesh.

o GSK has intense demand of their product nationally and internationally which helps them to inflate their business.

o Considerable financial resources to grow the business.

o Proprietary technology and importance patents.

o Ability to take advantage of economies of scale.

o Better product quality relative to rivals. o Goodwill of the company. o Follows GMR-Good Manufacturing Practice.

o Underutilized plant capacity in case of Bangladesh.

o Higher unit cost relative to key competitors.

o Group compliance due to group policy the company has to import raw materials form UK rather from neighbor countries (other than those which are produces locally) resulting in higher cost of production.

o Lack of variety in products. o Low pack size. o Lack of sufficient promotional effort. o GSK has weaker distribution network

and sales force are relatively low compare to competitors.

Opportunities Threats o GSK as a multinational company has

opportunity for expand its investment and has potential growth in Bangladeshi market.

o Adverse shifts in foreign exchange rates and trade policies of government

o Aggressive movement of rivals o Slow down in market growth

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o Expanding the company’s product line to meet a broader range of customer reeds.

o Target and acquire an untapped marketing for vaccines

o Market is significantly large and growing o Proper utilization of vaccines may result in

higher profit. o Availability of natural resources is the most

lucrative opportunity for GSK to work with Bangladesh.

o In Bangladesh, GSK can get labors at a very cheap cost.

o High confidence brand name and quality

o Growing bargaining power of the end consumers, thus high priced medicine are inconvenient for them

o Costly new regulatory requirements o Competitors lower prices o Increasing threats from local

competitors.

Chapter 06

6.0. Recommendation and suggestion:

Indeed, the company has well reputation all over the world but somewhere lack of concentration in between the demand and supply. Bangladesh is in the line of that truth. It is badly needed for the company to encourage their overview in this country. Then this country will revise the condition of the company so well. It will be possible to find out the road for the company as a strong one in business of pharmaceutical in Bangladesh. Then the labor force should be increase to remove some of burden from people through get the job in this company. Then supply and maintain their proper work as they are in the world. Then the market share will be possibly in the top wherever now the condition. “Step out the footprint then realizes the power of one’s inside”.Though the leading the pharmaceutical company in the world in Bangladesh it is rarely known as the public frame of the country. It has the worldwide reputation for its product like vaccines and the purpose to help the AIDS affected people all over the world is known well. It has some limitation which should be aside from its’ name. Those are the unbiased observation writing about the full purpose of the report and obviously drag the solution for the problem in rest-

o There are a number of other laws and regulations that are also have some provisions related to employee health and safety. These laws have provisions on employee hygiene, employee diseases, industrial accidents, protection of women and young persons in dangerous occupations and also cover conditions of work, working hours, welfare facilities, holidays, leave etc. But most of the laws are lacking in standard values and not specific rather general in nature. So there should be given much concentration on it.

o The OSH activities of the employers are not sufficient. The activities on OSH are limited, few conducts awareness, training and research activities regarding OSH issues in Bangladesh. In order to run its business it must take into consideration on that issue.

o Develop the employer’s association as prominent agencies in training and disseminating information. Incorporate workplace environment standards, biological monitoring and formative medical examination scheme.

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o It should increase periodical medical examination for persons engaged in hazardous operations.o Controlling of elements hazardous to health like dusts, gases, fumes, etc. associated with

particular operations.o Increasing the precautions against dangerous fumes.o For Bangladesh GSK Bangladesh Ltd should Frame National Occupational Safety & Health Policy. o Encourage employment of occupational health specialists in Bangladesh.o Though GSK’S safety and audit committee is very efficient in abroad it should much

concentration on Safety Audit in Bangladesh.

Chapter 07

7.0. Conclusion:The employee health and safety service in Bangladesh is still in the developmental stage. GSK Bangladesh Ltd. is not different from it. Employees are the most important asset of the organization because the quality and effectiveness of the organization is determined by the quality of the people that are employed. Success for most organizations depends on finding the employees with the skills to successfully perform the tasks required to attain the company’s strategic goals. Strong employees give competitive advantages. GSK as a multinational company has opportunity for expand its investment and has potential growth in Bangladeshi market. As employees are the core of the company, by ensuring their health and safety it can be easy to achieve the targeted mission. It's your responsibility to know the safety rules prevailing and learn how to practice them. It must focus on well acquainted with the safety symbols and should be capable of utilizing them when needed and also follow the health policies provided by the organization to protect from health hazards.

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gsk report hrm

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