digital process automation with sap cloud platform workflow

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Digital Process Automation with SAP Cloud Platform Workflow ManagementWhat’s NewVenugopal Chembrakalathil / Stephan Schluchter, SAP SESeptember 24, 2020

2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

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Introduction

SAP Cloud Platform Extension Suite

SAP Cloud Platform Workflow Management

What’s New

Customer Examples

Live Process Content Packages

Summary

Agenda

Introduction


Intelligent Enterprise

BUSINESS TECHNOLOGY PLATFORM

INTELLIGENT SUITE INDUSTRY CLOUDAPPLICATIONS

TECHNOLOGY

BUSINESS PROCESS

EXPERIENCE MANAGEMENT

SUSTAINABILITY MANAGEMENT

Across all functions

BUSINESS NETWORK


End-to-End Processes

Across all functions

APPLICATIONS

TECHNOLOGY

BUSINESS PROCESS

Lead to Cash

Recruit to Retire

Design to Operate

Source to Pay

BUSINESS NETWORK


Go the last mile of automation with digitized workflows

Lead to Cash

Recruit to Retire

Design to Operate

Source to Pay

STANDARD BUSINESS PROCESS

HR Employee Self Services

Incident Management

Claims Management

Capital Expenditure Approvals

80%

Commercialization Workflows

Financial Data Collection

Stock Market Index Management

Accruals Processing

Account Opening Invoice Approvals

Investment Approvals

Vendor Creation Workflows

Manager Self Services

Parental Leave

Managing Contingent WorkersVisa Permits Onboarding

Vacations Relocation

Procurement Data Collection

Situation Handling in POs

Return Order ProcessPR/PO Line Item Approvals

Digital Field Ticket Handling

Master Data Management Self Service

Document Approval

Master Data Record Update

Automate unplanned Work Requests

Lead Generation Workflows

20%NON-STANDARDWORKFLOWS


This leads to errors, inefficiencies & costs

They are still too manualProcesses today are complex

Processes run the world


“Automating business processes to win, serve, and retaincustomers has been an imperative for years.

With COVID-19 sending workers home to work en masse, thegoal for many has become restoring manual processes thathave either failed completely or been crippled.”

Why you should care

• Restore broken business processes

• Strive for process automation through workflow & RPA

• Create a transformation journey

Forrester, April 23, 2020

COVID-19 Remote Work Just Broke Your Processes: Here’s What To Do About It

SAP Cloud Platform Extension Suite


Extension Suite

Multicloud foundation

Open ecosystem

Best-runmethodologies

Enterprise-gradetools and services

Ready-to-usebusiness content

Non-SAP SAP SAP Non-SAP

CloudOn

premise

Integration Suite

A platform built for your business

SAP Cloud Platform – Drive agility during rapid change


SAP Third party


Development efficiency

Digital experience

Digital process automation

Best-runpractices and guidelines

Ready-to-usebusiness services and

applicationsEnterprise-grade

intelligent technologies

SAP Cloud Platform Extension SuiteSimplify development of your application extensions


SAP Third party


Best-runpractices and guidelines

Ready-to-usebusiness services and

applicationsEnterprise-grade

intelligent technologies

SAP Cloud Platform Extension SuiteSimplify development of your application extensions

Digital Process Automation

Development Efficiency

Mobile

Work Zone

Conversational AI

Workflow Management

Intelligent Robotic Process Automation (iRPA)

Live Process Content

Process Mining

Digital Experience

Business Application Studio

Extension Factory

Low-Code Tools

Program Models / Runtimes

Dev Ops

Enterprise Messaging


Increase process efficiency, flexibility, and quality

Tailor digital workflows to your business needs and leverage AI-enabled bots to automate repetitive and manual tasks

Use predefined, live process content packages for greater flexibility and customization of your business processes supported by SAP software

Proactively manage process performance and exceptions with real-time dashboards, and identify improvements with process mining

Digital process automationAutomate, enhance, and adapt business processes beyond standard solutions


A Cloud service offering to digitize workflows, automate business processes, manage decision logic and gain end-to-end process visibility

SAP Cloud Platform Extension Suite – Digital Process Automation

Workflow Decisions InboxProcess Visibility Tightly Integrated

with:

SAP Intelligent RPA SAP Conversational AI

Workflow (Low/No-Code)Manage Process Variants

Process VisibilityLive Process Dashboards

Business RulesManage Decisions

My Inbox /ONE Inbox



Big picture in the SAP landscape: SAP Cloud Platform Workflow Management

Flexibly adapt to new requirements

Tailor business processes to business needs, support new business model innovations, and fix broken processes for business resilience

Ensure compliance

Comply with policies and regulations via clear responsibilities and audit trails

Do more with less

Empower employees through process automation, freeing up their time to do more meaningful work


SAP Cloud Platform

SAP API Business Hub

SAP Business Applications

Workflow Content

SAP Intelligent RPA

Any Application / Third PartySAP Cloud Platform

Integration

SAP Work Zone for HR

Mobile Services

SAP Conversational AI

Process Flexibility Cockpit

Business Expert User

Process Intelligence

Workflow

Workflow (Low/No-Code)Manage Process Variants

Decisions

Business Rules Manage Decisions

Inbox

My Inbox /ONE Inbox

Process Visibility

Process VisibilityLive Process Dashboards

SAP S/4HANA Cloud

SAP S/4HANA

SAP Customer Experience portfolio REST

What’s New


• New live process content packages

• Integration with document management service

• Integration of Qualtrics survey

• Insight-to-action

• Trial version & Boosters

What's new

What’s New – September 2020

Customer Examples


Example: CAPEX (Capital Expenditure)

2019 Delivery Hero 2019/20 DANONE

Capital investments are part of every enterprise as part of their business strategy. Capital investments could be acquisitions,purchase of new assets including software and services. Capital Expenditures (CAPEX) involve reviews and decisions acrossdifferent levels of an organization depending on the type and nature of the investment. Companies are looking formanaging investment decisions in a transparent way by automating all the steps of this process. This will not only enable themto track every step and decision, but also ensure the corporate policies are followed as part of an investment decision.

2020 Live Process Content


Automate capital expense approvals to support rapid growth and scale

“Now, a background of highly automated and intricately connected business processes lets us offer our internal customers an award-winning user experience.”

Johannes Langguth, Senior Director of Finance Systems, Delivery Hero SE

Read the article

90% Faster capital expense approvals

60% Increase in year-over-year revenue

1000+Employees supported by new approval process


Accelerating Our Stewardship Of The Planet

“The new app helps us drive our investments and lease requests in line with our company goals.”

Clément Artaud, Software Architecture Director

50%100%

The ability to achieve 50% reduction in CO2 and 100% renewable electricity by 2030

100% Of CAPEX approval process users will use the new streamlined process

1000Different employees will be more empowered in their roles

Source: SAP Innovation Awards 2020 Pitch Deck


Live process content packages to accelerate business transformationDigitize workflows, manage decisions and gain end-to-end visibility

Process Flexibility

Configuration of process variantsProcess extensions

Decisions and responsibilities

Integrated Analytics Process Mining

Process Benchmarks


Live Processes

Measure ROICapital Expenditure (CAPEX)

Decision Management

Workflow& RPA

Manage Workflows & Decisions

ONE Inbox

Process Visibility

Conversational User Experience

Create project/

investmentProvide budget

Approve CAPEX

Create CAPEX submission

Review CAPEX request


Capital Expenditure Approval ProcessDemo


Live Process Content packages

• enable real-time change management

• include workflow, business rules, process visibility templates and content packages

• intelligent approvals, processes & procedures

• pre-defined business rules and policies

• business scenario descriptions and visibility content

• are enriched with operational configurations for process variants, responsibilities, simulations and extensions

Accelerate the business transformation of your enterpriseLive process content packages are part of SAP Cloud Platform Workflow Management

Available on SAP API Business Hub

Blog: Live Process Content Packages – your accelerators for Digital Process Automation


Some selected use casesAvailable as live process content packages on SAP API Businss Hub

Maintain Purchase Info Record

Avoid any rework towards the end of the

purchasing process

Purchase Requisition Approval and Release

Automate approval and release of line items

Business Partner Payment Data Change

Approval

Manage payment data changes and approvals

Visibility on Procure to Pay

Avoid delays in receiving goods

Visibility on Order to Cash

Improve time to delivery

Visibility on Accounts Payable

Establish accuracy in invoice processing

Visibility on Accounts Receivable

Gain visibility into debt management practices

Capital Expenditure Approval Process

Managing investment decisions in a

transparent way

Vendor Onboarding

Automate with approvals from the

respective departments


Capital investments are part of every enterprise as part of theirbusiness strategy. Capital investments could be acquisitions,purchase of new assets including software and services.

Capital Expenditures (CAPEX) involve reviews and decisionsacross different levels of an organization depending on the type andnature of the investment. Companies are looking formanaging investment decisions in a transparent way byautomating all the steps of this process.

This will not only enable them to track every step and decision,but also ensure the corporate policies are followed as part of aninvestment decision.

o SAP API Business Hub: Capital Expenditure Approval Processo Videoo Blog

Capital Expenditure Approval Process


Purchase requisition approval and release is one of the most common usecase in every organization. It plays a key role in the buying process.Organizations must be able to spend their money wisely while getting theexpected value. In addition, compliance with internal regulations andtraceability of the approval process before the order is placed is a must.Often purchase requistions consist of several line items, which might lead todifferent handling for approvals.

Purchase Requisition Approval and Release live process content packageenable customers to automate approval and release of line Items in aflexible and transparent way.

It provides flexibility in choosing process variants depending on attributes likerequest date, price, material group, document type, plant, purchasing groupand purchasing organization etc.

When a requestor creates a purchase request with line items in SAP ERP, pre-configured process variants are triggered in SAP Cloud Platform WorkflowManagement.

o SAP API Business Hub: Purchase Requisition Approval and Releaseo Videoo Blog

Purchase Requisition Approval and Release


Maintaining correct SAP master data is a prerequisite for digitaland automated business processes. Changes made to businesspartner data must be appropriately approved in order to avoiddisruptions in business.

Business partner payment data is maintained to facilitateautomated payment runs. Any changes to business partnerpayment data must be accompanied by appropriate approvals.

Business Partner Payment Data Change Approval live processcontent package provides an out of the box solution to managepayment data changes and approvals.

It provides flexibility in choosing the process variants depending onthe number of approval steps and corresponding persona requiredto approve the changes.

o SAP API Business Hub: Business Partner Payment DataChange Approval

Business Partner Payment Data Change Approval


In SAP ERP, a purchase info record is a significant master data thatcontains information on a specific material and a vendor supplying thematerial. For example, the vendor’s current pricing for the material andits validity are persisted in the info record.

Being such a critical master data, any updates to the purchase inforecord should ideally be validated and approved before being usedproductively. It will prevent any mistake in maintaining the priceconditions, its validity, the plant, purchase organization where it will beavailable etc. This will avoid any rework towards the end of thepurchasing process, where fixing such issues could prove costly.There are no standard approval processes for a Purchase Info Record inSAP ERP. If you need such an approval process, then it requires somedevelopment effort in SAP ERP.

The content package Maintain Purchase Info Record enablesprocurement experts in organizations to accelerate the digitalization oftheir purchase info record approval process transparently andprovide flexibility to meet business requirements.

o SAP API Business Hub: Maintain Purchase Info Recordo Videoo Blog

Maintain Purchase Info Record


Onboarding a vendor or supplier in SAP ERP is a critical enabler to run a P2P process successfully. It requires collecting & validating data that is needed to register a company as an approved vendor.

If the vendor can be verified and onboarded quickly, the customers will have a large ‘planned’ supply-base to purchase goods & services and make payments on time. However, different kind of data needs to be collected for the vendor, depending on what is the vendor object going to be used for.

On top of that, there could be other business requirements to capture the vendor data – like getting approval from the GPO or usage of the shared service center to capture the vendor data or even inviting vendors to fill in contact information. Such flexibility in configuring the vendor onboarding process is not available by default in SAP ERP, and it requires custom development to achieve it.

The Vendor Onboarding content package provides an out of the box solution to automate the vendor onboarding process with approvals from the respective departments. It provides flexibility in choosing process variants based on account group and vendor type.

o SAP API Business Hub: Vendor Onboardingo Videoo Blog

Vendor Onboarding


Procure to Pay is a continuous & key process in any company. It involves dealing with vendors and people outside our organization.

It involves multiple steps:

Avoiding delays in receiving goods, ensuring compliance and running the process efficiently are needed to bring costs down and are its key objectives. These objectives are addressed with the live process package Visibility on Procure to Pay.

o SAP API Business Hub: Visibility on Procure to Payo Videoo Blog

Visibility on Procure to Pay

Requisition1 Purchase Goods2 Receive Goods3 Record Invoice4 Pay Invoice5

Sales Order

Availability

Check

Outbound

Delivery

Transport action

Picking

Goods Issue

Billing

Payment Process

Order to cash is a set of business processes that involves, receiving and fulfilling customer requests for goods or services.

1. Customer places an order

2. Order is fulfilled

3. Order is shipped

4. Invoice created and sent to customer

5. Customer pays invoice

6. Payment is recorded in general ledger

The major challenges/objectives here could be:

Limited visibility into the process operations

Unable to identify process bottlenecks to improve time-to-delivery

Depleting levels of customer satisfaction

o SAP API Business Hub: Visibility on Order to Casho Videoo Blog

Visibility on Order to Cash

Accounts payable are the amounts owed by a firm to creditors for services or goods purchased.

A well-run accounts company sets up carefully defined procedures to guide the accounts payable process, but there could be challenges due to limited visibility into open invoices leading to:

Lack of accuracy in invoice processing

Delay in resolving overdue payment situations for better supplier satisfaction

Unable to identify process bottlenecks to improve timely payment processing

o SAP API Business Hub: Visibility on AccountsPayable

o Videoo Blog

Visibility on Accounts Payables

Account Receivable is the amount, the vendors owns to receive for the goods or services provided to their customers on credit.

o SAP API Business Hub: Visibility on Accounts Receivableo Videoo Blog

Visibility on Accounts Receivables

The major challenges in Account Receivables Process:

Limited visibility into debt management practices

Finding out trend of the accounts receivables

Determining level of contribution of various customer classifications to company’s accounts receivables


Live Process Content Roadmap

Delivered 2020Delivered 2020 Planned Q3 2020 Planned Q3 2020 Planned Q4 2020Planned Q4 2020 Future plansFuture plans

■ S/4HANA Procurement Planning (Process Variants)

■ Additional Customer Content

■ Qualtrics XM Content

■ Customer Factory approach

■ Additional Partner Content

■ SAP for Utilities

■ S/4HANA PLM (D2O)

■ CAPEX (Capital Expenditure)

■ Business Partner – Payment Change Approval (SAP S/4 Cloud Ext.)

■ PR Line Item Approval & Release (ECC Ext.)

■ Vendor Onboarding (ECC) Ext.)

■ Purchase Info Record (ECC Ext.)

■ Process Visibility Dashboards

■ Procure to Pay

■ Order to Cash

■ Accounts Payable

■ Accounts Receivable

■ Business Rules packages

■ S/4HANA Procurement Planning (Workflows)

■ Situation Handling in POs(ECC, S/4 Ext.)

■ ARIBA & S/4 Procurement Visibility with Insight-to-Action

■ Simple Invoice Approvals

■ Invoice without PO

■ Document Approvals

■ Material Master Creation

■ Customer Onboarding

■ Visibility: Meter-to-Cash

■ Partner Content Packages

■ S/4HANA Central Invoice Management (CIM)

■ SAP Governance, Risk, Compliance (GRC)

■ Blockchain: Workflow for Collaboration Tasks

■ AP/AR (Finance)

■ ECC Content Packages

■ Additional Customer Content

■ Additional Partner Content

This is the current state of planning and may be changed by SAP at any time without notice.

Summary


1. Service offering to digitize and automate workflows, manage decisions, and gain end-to-end process visibility

2. Pre-defined live process content packages available to serve as accelerators to manage process variants

3. Pre-delivered integration in SAP and non-SAP applications

4. Support for hybrid workflow implementations with workflow extension points and APIs

5. Leveraging integrated digital bots or chatbots

6. Integration with Experience Management solutions from Qualtrics for contextual-awareness

Why should you consider SAP Cloud Platform Workflow Management?

Experience and make the difference


Key Benefits

Flexibly adapt to new requirements

Ensure compliance

Do more with less

Comply with policies and regulations via clear responsibilities and audit trails

Empower employees through process automation, freeing up their time to do more meaningful work

Tailor business processes to the business needs and support new business model innovations and fix broken processes for business resilience

Thank you.

Appendix


Introducing SAP Process Mining by Celonis

• Automated process discovery, modeling, and conformance check

• Data-based analytics and visualizations

• Manual and automated exception handling

• Artificial intelligence and machine learning

• Data connectors and analytics content

• Collaboration, messaging, and alerting features


What is SAP Intelligent RPA?

Unattended:

Fully automated process, where robots are working autonomously with

human supervision only

Robotic Process Automation (RPA)

accelerates digital transformation of business processes by automatically replicating tedious actions to free up human workers for more high-value tasks.

Attended:

Partially automated process, where robots are co-working with humans,

also called Robotic Desktop Automation (RDA)


Improved business process experiences

help users to make smarter decisions, pro-

actively identify bottlenecks and

recommend actions

Faster time to value, with lower TCI (Total

cost of implementation) and increased

real-time flexibility on “live” business

processes

Increased level and quality of digital

process automation with

integrated workflows, business rules and

bots.

Digital Process Automation with SAP Cloud Platform Workflow Management

49INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Webinar Series Increase Level and Quality of

Process Automation

• Achieve New Levels and Quality of Process Automation

• Identify Process Improvement Opportunities with User Behavior Mining

• Drive Efficiency with Workflow, Business Rules and Visibility Services

• Increase Flexibility with Predefined Live Process Content

• Achieve Quick ROI with Off-The-Shelf Prebuilt Bots for SAP S/4HANA

• Take First Steps with Predefined RPA Best Practices for SAP S/4HANA

May 2020

https://webinars.sap.com/digital-process-automation/en/home

50© 2020 SAP SE or an SAP affiliate company. All rights reserved. | CUSTOMER

See all Digital Process Automation services in the Discovery Center

Workflow Management

Digitize workflows, manage decisions, gain end-to-end process visibility, and configure processes in a low-code approach.

Intelligent RPA

Automate high-volume, standardized, and repetitive manual tasks by creating, scheduling, managing, and monitoring intelligent bots.


Offers discovery of pre-defined content, real-time authoring and launch (publish to production) of non-complex business processes without coding.

Process Mining

Application by Celonisthat helps assess and understand processes running within enterprise solutions through data-based process discovery, powerful analytics, and intuitive visual representations.

Digital process automation servicesAchieve operational excellence with intelligent automation and increased process flexibility


Live Processes for Digital Process Automation

Manage Workflows and

Decisions

SAP Conversational AI

Process Visibility

Inbox

Decision Management

Workflowand RPA

Live Processes

Process Experiences

Integration of sentiments with Experience Management solutions from SAP (Qualtrics) on product, brand, and customer and employee experience to Live Processes

Process Flexibility

Configuration of process variants for LoB experts, process extensions, decisions, and responsibilities

Conversational User Experience

Process Intelligence assistance with SAP Conversational AI

Machine learning identifies hidden patterns in knowledge-intensive processes and learns from the data without being explicitly programmed


SAP Cloud Platform Process Visibility SAP Process Mining by Celonis, cloud editionUser-behavior mining with Spotlight by SAP

Intelligent Automation

Integrated offering of SAP Cloud Platform Workflow to automate structured processes with SAP Intelligent

Robotic Process Automation (RPA) to run repetitive, unstructured, and user interface-focused tasks

Automation of decisions with SAP Cloud Platform Business Rules


Process documentation from enterprise architecture to value and process flows,

implementation blueprints

Digital Experience

Management of tasks centrally in portal, central SAP Fiori launchpad, mobile BPM

Live Processes offer discovery of pre-defined content, real-time authoring and launch (publish to production) of non-complex business processes without coding. Customers “Go Live”, and stay flexible in production.


Workflow Usage Types

• End-to-end processes spanning across different applications or services or systems (hybrid infrastructure)

• Example: Intelligent Enterprise (e.g. Delivery Hero)

Orchestration

• Part of business applications or services

• Implement core functionality • Example

• SAP S/4HANA Intelligent Product Design for supplier collaboration and case management

• SAP for Utilities subscription workflows

• S/4HANA Carve-Outs (CIM)• SAP CP applications (e.g.

iRPA)

Embedded

• Enhance or alter the business process provided by SaaS applications

• Example• Extend standard process with

additional steps Replace standard process with custom-built variant

• Integrate the process with a custom-built or 3rd-party solution

• (e.g. Danone, Murphy), or independent process applications (composites, e.g. Taronga).

Extensions


E2E Security/E2E Lifecycle Management

IntegrationWorkflow

Business RulesData

SAP ECCSAP S/4HANA

In-app Workflow Configuration

Local Workflow configuration

Local Rules execution

Local Inbox

Workflow Instance Monitoring

Business Objects

Integration with Application logic

SAP CLOUD PLATFORMWorkflow Management

Central Workflow Management

Full BPMN process modelling

Adopt/new user interface

Integrate with 3rd

party apps

Process Visibility

One Inbox*

SAP S/4HANA & ECC Workflow Extensibility – Overview

*planned innovations / future direction


Challenge

Solution

Outcome

The new app helps us drive our investments and lease requests in line with our company goals.

Clément ARTAUD

Software Architecture Director.

Danone created a new CAPEX approval process, named CAR, using SAP Cloud Platform, Machine Learning, and HANA. The company focused on creating the best user experience for each type of user including project managers, finance, and executives. The new solution included an easy-to-use mobile front-end, refocused KPIs on planet sustainability and impact, and included a set of Fiori applications for tracking and analytics.

CAR launched in February 2020. The solution tracks 6 families of KPIs, 5 of which support the company’s sustainability goals. CAR will ensure compliance with the company’s values and stewardship of the planet while significantly speeding up the approval process and reducing task-oriented work for finance, program management, and executive support.

50%100%

The CAPEX approval process was built 10 to15 years ago and was based primarily on email. It was a poor user experience, had no tracking and reporting capabilities, and was difficult to adapt to evolving workflows and business requirements. Most important, the company’s planet sustainability KPIs could not be implemented in the approval process. Further, executive approvals were cumbersome without a mobile front-end.

Of CAPEX approval process users will use the new streamlined process

100%1000 different employees will be more empowered in their roles

1000

Accelerating Our Stewardship Of The Planet

The ability to achieve 50% reduduction in CO2 and 100% renewable elctricity by 2030

Danone



Challenge

Solution

Outcome

Taronga has a new partnership with its sponsor SAP to uplift core business systems to continuously updated cloud systems for finance, procurement, payroll and human resources. The project will provide current and continuously updated cloud systems for Taronga’snew phase of commercial growth, as well as expanded education and conservation programs..” – Cameron Kerr, CEO, TarongaConservation Society Australia

Taronga Conservation Society Australia

TCSA leveraged design thinking to design an SAP cloud platform application that unifies content and core business processes onto a single unified app – “Stax” Staff Experience application. This application keeps staff informed on key zoo updates, has maps and helps them to focus upon the guest experience and the animals.

The project has delivered a fully deployed cloud application that improves employee engagement on zoo incidents and notifications, TCSA news and information, simplifies access to core administrative tasks, and captures staff feedback for continuous improvement.

87%

TCSA is partnering with SAP to uplift its core business systems to cloud for key functions including finance, procurement, payroll and human resources. TCSA were seeking to unify common staff functions and content onto a simple, intuitive mobile and desktop application to maintain employee productivity and engagement.

Of Staff users are now mobile first.33%

Additionally created SAP cloud innovation for guest experience at the African Savannah precinct.

+1

SAP enabling zoo keepers to spend more time with the animals

Guest satisfaction with helpfulness of staff.


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