chapter iv: theory of customers’ behaviours
TRANSCRIPT
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REVIEW
1. Definitions
Utility (U)
Total Utility (TU)
Marginal Utility (MU)
Consumption Surplus (CS)
2. The law of Diminishing Marginal
Utility
Note: The level of consumer surplus is shown by the
area under the demand curve and above the ruling
market price as illustrated in the diagram below:
CHAPTER I:
THEORY OF DEMAND
- Explain customers’ behavior by
theories of demand
- Estimate demand in the future
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I. THE THEORY OF CONSUMER’S CHOICE
People are confronted with thousands of goods thatyou might buy.
Face with constraint in your financial resources
Cannot buy everything that you want.
You, therefore, consider the prices of the variousgoods being offered for sale and buy a bundle ofgoods that, given your resources, best suits yourneeds and desires
Choice is made by:
Preference
Budget
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1. Consumer’s preference
a. Assumptions:
- Consumer can arrange, compare bundles of goods
- Consumer prefers more to less
- The comparison can be transferred A>B
B>C
A>C
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b. Indifference Curve (IC or U)
b. 1 Definition:
A curve that shows consumption bundles that
give the consumer the same level of satisfaction
b.2 Five properties of indifferent curves:
- IC has downward slope
- ICs cannot intersect
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- Their slope gets steadily flatter to the right
IC’S SLOPE GETS STEADILY FLATTER TO
THE RIGHT
Moving between 2 points on IC will result in:
∆U=0
MUx∆X + MUy∆Y = 0
As more of one good is
consumed
Consumer would prefer
to give up fewer units of
second to get additional
units of first
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- Higher indifference curves are preferred
to lower ones Consumers usually prefer more of something to less
of it
Higher indifference curves represent larger
quantities of goods than lower indifference curves.
Thus, the consumer prefers being on higher
indifference curves
- Different kinds of IC represent different preference
Indifference curves with different shapes imply
different willingness to substitute
b.3 Special cases of IC
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PERFECT SUBSTITUTES AND PERFECT
COMPLEMENTS.
- When two goods are easily substitutable, such
as Coca and Pepsi, the indifference curves are
straight lines
- When two goods are strongly complementary,
such as left shoes and right shoes, the
indifference curves are right angles
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2. The budget line
• Income and prices together
determine the combinations
of the goods that the
consumer can afford.
• The budget line separates
the affordable from the
unaffordable.
Consider a student with a
budget of 250,000VND to spend on
meals and films.
0
1
2
3
4
5
6
0 2 4 6 8 10 12
Meals
Fil
ms
A
B
C
D
E
F
G
Price of meals is 25,000 VND;
price of films is 50,000VND.
Budget Line:
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- CHANGES CAUSED BY INCOME (HOLDING
PRICES CONSTANT)
- CHANGES CAUSED BY PRICE’S CHANGE
(HOLDING INCOME CONSTANT)o Change in Px
o Px↑: BL turn in
o Px↓: BL turn out
CONSUMER CHOICE
Given preferences and budget
constraints, how do consumers choose
what to buy?
Consumers choose combination of goods
that maximize satisfaction, given
limited budgets
Maximizing market basket:
1. Must be located on budget line
Spend all their income – more is better
2. Must give consumer most preferred
combination of goods and services
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III. The consumer’s choice
• The choice point is
at C
• where the budget
line is at a tangent to
an IC
• Points B and E are
also affordable but
give lower utility,
being on a lower IC.
U3
Quantity of meals
U2
U2U1
U3
U1
BL
C
E
B
The point at which utility is maximised is found by bringing
together the indifference curves (U) and the budget line (BL)
4. INCOME EFFECTS AND
SUBSTITUTION EFFECTS
Assumptions:
Preferences are complete
Preferences are reflexive
Preference are transitive
Preferences exhibit non-satiation
Indifference Curves exhibit diminishing
marginal rates of substitution
OPTIMIZATION: WHAT THE CONSUMER
CHOOSES
What happen to the choice of customer
if one of following factors change:
- Income
- Price of good (X or Y)
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OPTIMIZATION: WHAT THE CONSUMER CHOOSES
How changes in income affect the
consumer’s choices
Higher income
Consumer can afford more of both goods
Shifts the budget constraint outward
New optimum
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AN INCREASE IN INCOME
7
26
Quantity
of
Pepsi
Quantity of Pizza0
New budget constraint
I2
I1
New optimum
Initial
budget
constraint
Initial
optimum
1. An increase in income shifts the
budget constraint outward . . .
2. . . . raising
pizza
consumption . . .
3. . . . and
Pepsi
consumption
OPTIMIZATION: WHAT THE CONSUMER CHOOSES
How changes in income affect the
consumer’s choices
Normal good
Good for which an increase in income
raises the quantity demanded
Inferior good
Good for which an increase in income
reduces the quantity demanded
27
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AN INFERIOR GOOD
8
28
A good is an inferior good if the consumer buys less of it when his income rises. Here Pepsi is
an inferior good: When the consumer’s income increases and the budget constraint shifts
outward, the consumer buys more pizza but less Pepsi.
Quantity
of
Pepsi
Quantity of Pizza0
New budget constraint
I2
I1
New optimum
Initial budget
constraint
Initial
optimum
1. When an increase in income shifts the
budget constraint outward . . .
2. . . . pizza consumption rises,
making pizza a normal good. . .
3. . . . but Pepsi
consumption falls,
making Pepsi an
inferior good
OPTIMIZATION: WHAT THE CONSUMER CHOOSES
How changes in prices affect the
consumer’s choices
If price of Y is reduced
You would like to substitute goods
You become richer
29
Price of one good falls
Rotates the budget constraint
outward
Income effect (IE)
Substitution effect (SE)
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A CHANGE IN PRICE
9
31
When the price of Pepsi falls, the consumer’s budget constraint shifts outward and changes
slope. The consumer moves from the initial optimum to the new optimum, which changes his
purchases of both pizza and Pepsi. In this case, the quantity of Pepsi consumed rises, and the
quantity of pizza consumed falls.
Quantity
of Pepsi
Quantity of Pizza0
I2
I1
Initial
budget
constraint
1. A fall in the price of Pepsi rotates
the budget constraint outward. . .
2. . . . reducing pizza consumption
3. . . . and
raising Pepsi
consumption
New budget
constraint
New optimum
Initial optimum
A
100
B500
D1,000
SUBSTITUTION EFFECT
An effect caused by a rise in price thatinduces a consumer (whose income hasremained the same) to buy more of arelatively lower-priced good and less of ahigher-priced one. consumers always switch from spending
on higher-priced goods to lower-pricedones as they attempt to maintain theirliving standard in face of rising prices.
Substitution effect is not confined onlyto consumer goods, but manifests in otherareas as well such asdemand for labor and capital.
INCOME EFFECT
As the wealth of the individual rises/ falls,demand increases/ decrease, shifting thedemand curve to the right/ lelf at all ratesof consumption. This is called the incomeeffect
Note:
- The Income Effect can be bothpositive and negative depending onwhether the product is a normal or inferiorgood
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OPTIMIZATION: WHAT THE CONSUMER CHOOSES
Income effect
Change in consumption
When a price change moves the
consumer To a higher or lower indifference curve
Substitution effect
Change in consumption
When a price change moves the
consumer Along a given indifference curve
To a point with a new marginal rate of
substitution
34
INCOME AND SUBSTITUTION EFFECTS
10
35
-The substitution
effect (SE) —the
movement along an
indifference curve to
a point with a
different marginal
rate of substitution—
is shown here as the
change from point A
to point B along
indifference curve I1.
-The income effect
(IE) —the shift to a
higher indifference
curve—is shown
here as the change
from point B on
indifference curve I1to point C on
indifference curve I2.
Quantity
of Pepsi
Quantity
of Pizza0
I2
I1
Initial
budget
constraint
New budget
constraint
Initial optimumA
New optimumC
B
Substitution effect
Substitution
effect
Income effect
Income
effect
OPTIMIZATION: WHAT THE CONSUMER CHOOSES
Deriving the demand curve
Quantity demanded of a good for any
given price
Initial optimum point
Initial price of the good
Initial quantity of the good
A change in price of the good (new price)
New optimum
New optimum quantity
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DERIVING THE DEMAND CURVE
11
37
Quantity
of Pepsi
(a) The Consumer’s Optimum
Quantity
of Pizza
0
Price of
Pepsi
(b) The Demand Curve for Pepsi
Quantity
of Pepsi0 250 750
Demand
I2
I1250
750
Initial budget
constraint
New budget constraint
B
A
1
$2
B
A
5. APPLICATIONS
5.1EFFECT OF PRICE CHANGE
38
Price Consumption
Curve traces out utility
maximizing market
basket for each price of
food.
4
U2
B
12 20
5
U3
D
Food (units
per month)
Clothing
6 A
U1
4
10
39
SUBSTITUTES & COMPLEMENTS
If Price Changes
When price-consumption curve is downward-sloping:
Increase (decrease) in price of one leads to increase (decrease) in quantity demanded of other
Cross-price elasticity of demand is positive
Two goods are substitutes
When price-consumption curve is upward-sloping:
Increase (decrease) in price of one leads to decrease (increase) in quantity demanded of other
Cross-price elasticity of demand is negative
Two goods are complements
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5.2 EFFECTS OF INCOME CHANGES
40Food (units
per month)
Clothing
(units per
month)
Income Consumption Curve
traces out utility maximizing
market basket for each income
level.
•Increase in income shifts
budget line right, increasing
consumption along income-
consumption curve.
3
4
A U1
5
10
B
U2
D7
16
U3
EFFECTS OF INCOME CHANGES
41Food (units
per month)
Price
of
food
Income increase shifts demand
curve right.
•e.g., Increase in income, from
$10 to $20 to $30, with prices
fixed, shifts consumer’s
demand curve.
$1.00
4
D1
E
10
D2
G
16
D3
H
NORMAL & INFERIOR GOODS
Income Changes
When income-consumption curve has
positive slope:
Quantity demanded increases with
income
Income elasticity of demand is positive
Good is normal good
42
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Income Changes
When income-consumption curve has
negative slope:
Quantity demanded decreases with
income
Income elasticity of demand is negative
Good is inferior good
INFERIOR GOOD
44Hamburger
(units per month)
Steak
(units per
month)
30
U3
C
Income-Consumption
Curve
…but hamburger
becomes inferior
good when income
consumption curve
bends backward
between B and C.
105
A
U1
5
20
10
B
U2
Both hamburger
and steak behave
as a normal good,
between A and B...
ENGEL CURVES
45
Engel Curves relate
quantity of good
consumed to
income.
•Slope upward for
normal goods;
backward for inferior
goods.Inferior
Normal
Food (units
per month)
30
10
Income
($ per
month)
20
4 8 12 16
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THREE APPLICATIONS
Do all demand curves slope downward?
Law of demand
When the price of a good rises, people buy less of
it
Downward slope of the demand curve
Giffen good
An increase in the price of the good raises the
quantity demanded
Income effect dominates the substitution effect
Demand curve – slopes upward
46
This particular economic paradox was
propounded by Scottish economist, Sir
Robert Giffen (after whom it's named).
when the price of necessary staple goods such
as bread, food grain, vegetables, etc., rose,
the poorer sections of the Victorian society,
who relied heavily on these basic staple
items, gave up on purchasing other goods
and concentrated all their purchasing power
on procuring the necessary staples.
This kept the demand for these good
high despite an increase in their price
A GIFFEN GOOD
12
48
In this example, when the price of potatoes rises, the consumer’s optimum shifts from point C
to point E. In this case, the consumer responds to a higher price of potatoes by buying less
meat and more potatoes.
Quantity of
Potatoes
Quantity of Meat0
I1
New
budget
constraint
1. An increase in the price of potatoes
rotates the budget constraint inward . . .
2. . . . which
increases
potato
consumption
if potatoes
are a Giffen
good.
Initial budget
constraint
A
D
B
Optimum with low
price of potatoesC
I2
Optimum with high
price of potatoes
E
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5.3 USING ALGEBRA FOR CHOOSING OPTIMUM
POINT:
Why we have to use algebra for choosing
optimum point once we can use IC – BL do to
the same thing?
Using algebra can help in explaining more precisely
Someone can blame that the result we got from IC –
BL tools based on the way of drawing
Using geometry put a constraint on the number of
good in a bundle of goods that people can choose to
optimize their utility while algebra can increase
number of goods to more than two goods
At the beginning, we start with two goods named
X and Y
- Income used for X and Y is M
- Price of X (Px), price of Y (Py)
Assumptions
M is used as follows:
M = Px.X + Py.Y
↔ M – Px.X – Py.Y = 0
• The utility function of this customer is
U= u (X,Y).
This function is used to measure the
utility of customer
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Take the derivative of function U, what we have is:
All bundles of goods in one IC bring a same level
of utility, means dU = 0:The lelf hand side of
equation is the slope of
IC (Marginal Rate of
Substitue - MRS),
the right hand side of
the equation is the rate
of MU between X and Y.
To get the optimum point, we create the function of
utility with regard to the budget:
V = u (X,Y) + λ (M-Px.X-Py.Y)
(λ is factor Lagrange)
To maximize V can happened :
From the first two equations, we have:
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II. STRANGE CUSTOMER BEHAVIOR
1. Network ExternalitiesUp to this point, have assumed people’s
demands for good are independent of oneanother
For some goods, one person’s demanddepends on demands of others and networkexternality exists Positive network externality if quantity of
good demanded by consumer increases inresponse to purchases by otherconsumers
Negative network externality: theopposite 55
NETWORK EXTERNALITIES
56
Bandwagon Effect
Desire to be in style, havegood because othershave it, indulge in fadMajor objective ofmarketing andadvertising campaigns(e.g. toys, clothing)Positive networkexternality in whichconsumer wants good inpart because others do
NETWORK EXTERNALITIES
Snob Effect
If network externality is negative, snob effect exists
Refers to desire to own exclusive goods
Quantity demanded of “snob” good higher when fewer people own it
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2. INSUFFICIENT INFORMATION
2.1 Definition:
A situation in which one party in a transaction
has more or superior information compared to
another.
This often happens in transactions where the
seller knows more than the buyer, although the
reverse can happen as well.
Potentially, this could be a harmful situation
because one party can take advantage of the
other party’s lack of knowledge
What happened if there is asymetric
information in the market?
Buyer wonder about the quality of goods so
they better set a very low price for the
goods
Buyer and seller prefer deal through a
broker
Market disappears
III. REVEALED PREFERENCES
Can determine preferences given
information about sufficient number of
choices made when prices and incomes
vary
If continue to change budget line,
individuals can tell you which basket they
prefer to others
More information revealed, the more you
can discern about preferences
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If a consumer chooses one market basket over
another, and if the chosen market basket is more
expensive than the alternative, then the consumer
must prefer the chosen market basket
- Px↓ BL turn to the
position of AC
Customer choose b
-In order to separate SE
and IE, we create A’C’
The optimum point
will be points to the right
of a or a itself (belong to
A’C’).
- If a≡c then SE = 0
Conclusion:
According to Revealed Preference, SE and IE can be
separated only if SE = 0 (when a≡c)
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IV. CHARACTERISTICS APPROACH
Assumptions:
- Customer choose goods because of the
characteristics of the goods rather than the
goods itself
The choice now is to maximize the
characteristics that a customer can achieve
- Customer use all of their income, no savings
- The customer will never saturate of the goods’
characteristics
Orange will be
considered of two
following
characteristics:
-Level of Sugar
-Level of Water
a. Characteristics Possibility Frontier
Budget for buying orange
is 90,000 VND.
-1st orange: 60,000/kg
-2nd orange: 45,000/kg
-3rd orange: 30,000/kg
ABC is the characteristics Possibility Frontier since moving along
this, customer changing in characteristics gain from their consumption
-Using all budget ,
customer has:
-1,5kg 1st orange A
-2kg 2nd orange C
-3kg 3rd orange B
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B. OPTIMUM CHOICEThe optimum point is D:
-Characteristics 1: y1+y2
-Characteristics 2: x1+x2
V. EMPIRICAL ESTIMATION OF DEMAND
Statistical Approach to Demand Estimation
Properly applied, can enable one to sort out
effects of variables on quantity demanded
“Least-squares” regression is one approach
Assuming constant price and income
elasticity:
Isoelastic demand =
Slope, -b = price elasticity of demand
Constant, c = income elasticity of demand 68
)log()log()log( IcPbaQ
- Linear model:
QD= a0Px + a1Py + a2I + a3E + a4T
Or
- Non - linear model:
QD= Pxa0 Py
a1 I a2 E a3 T a4
log QD= a0 logPx + a1 logPy + a2n logI + a3
logE + a4 logT
Using regression we can estimate a0, a1, a2, a3,
a4, a5.
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GRAVITY MODEL
- First introduce by Tinbergen (1962) and
Linnemann (1966)
- Factors used to explain trade flows between
two countries:
- Population
- Economic size(GDP)
- Distance
Other factors might included:
- FTA
- Border
Model:
LnXij = βo+ β1 lnYi + β2lnYj + β3 Dj + β4 tai + β5 Border + β6
lnPj + eij (4.1)
with:
• Xij trade flows from Vietnam to country j
• Yi is Vietnam’s GDP
• Yj country j’s GDP
• Dj is distance.
• Pj population of country j
• TA is dummy, variable
• Border is dummy variable.
• eij is noise
Attentions to do research/ starting with
choosing data:
Nominal or Real GDP
Distance can be:
Between the two capitals
Between two economic centers
Between the two largest ports of the two
countries…
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1. Market survey
- Conduct survey with many questions created
under a questionnaire
- Assessment
- Advantages: low cost, huge population can be
achieved
- Disadvantages:
- Psychological problem
How to increase the quality of market
survey???
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2. Consumer clinics
Observe customers’ behavior after giving them
an exact amount of money and put them in a
shop
2. CONSUMER CLINICS
OBSERVE CUSTOMERS’ BEHAVIOR AFTER GIVING THEM
AN EXACT AMOUNT OF MONEY AND PUT THEM IN A SHOP
- Assessment:
- Advantage
- Disadvantage
- Small population can be achieved
- Expensive
- Not in the way they use their own money