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v

BRIEF CONTENTS

Introduction ...........................................................................................xvii

Section I Essential Health Services Management Concepts and Practices

Chapter 1. Functions, Structure, and Physical Resources of Healthcare Organizations ...........................................3

Bernardo Ramirez, MD, Antonio Hurtado, MD, Gary L. Filerman, PhD, and Cherie L. Ramirez, PhD

Chapter 2. Healthcare Systems, Financing, and Payments .................29Jason S. Turner, PhD, Kevin D. Broom, PhD, Maysoun Dimachkie Masri, ScD, Francisco Yepes, MD, DrPH, and Ariel Cortés, MD

Chapter 3. Financial Management of Healthcare Organizations ........55Kevin D. Broom, PhD, Jason S. Turner, PhD, David Wyant, PhD, Francisco Yepes, MD, DrPH, and Ariel Cortes, MD

Chapter 4. Human Resource Management in a Global Context ........91David Briggs, PhD, Godfrey Isouard, PhD, Leonard Friedman, PhD, and Myron Fottler, PhD

Chapter 5. Information Technology for Healthcare .........................123Mark Gaynor, PhD, Alice Noblin, PhD, Martin Rusnak, MD, PhD, Viera Rusnakova, MD, PhD, MBA, and Feliciano (Pele) Yu, MD, MSHI, MSPH

Section II Leadership, Organizational Design, and Change

Chapter 6. Principles of Effective Leadership ..................................165Daniel J. West, Jr., PhD, FACHE, FACMPE, Zhanming Liang, PhD, FCHSM, and Vladimir Krcmery, MD, PhD, ScD, FRCP

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vi Brief Contents

Chapter 7. Strategic Management and Marketing ...........................211Steven W. Howard, PhD, Shivani Gupta, PhD, Ana Maria Malik, MD, PhD, and Walter Cintra

Chapter 8. Process Design and Continuous Quality Improvement for Operational Change in Global Health ...................255

Eduardo Álvarez-Falcón, Mariepi Manolis Cylwik, PhD, and Xinliang Liu, PhD

Chapter 9. Managerial Ethics in Global Health ...............................299Michael M. Costello, JD, and Eva Grey, MD

Chapter 10. Boards and Good Governance .......................................321James A. Rice, PhD, Egbe Osifo-Dawodu, MD, Godfrey Sikipa, MD, and Gilbert Kokwaro, PhD

Section III Managing the Organization–Environment Interface

Chapter 11. Health Policy Design .....................................................375Suzanne Babich, DrPH, Francisco Yepes, MD, DrPH, Irene Agyepong. DrPH, and Egil Marstein

Chapter 12. Global Demographics and the Management of Long- Term Services and Supports ........................................395

Mary Helen McSweeney-Feld, PhD, Carol Molinari, PhD, Min Cole, ABD, Serif Endesemir, PhD, and Xiao Mei, PhD

Chapter 13. Managing the Health of Populations .............................421William Aaronson, PhD, Ellen Averett, PhD, Thomas T. H. Wan, PhD, Ana Maria Malik, MD, PhD, and Anatoliy Pilyavskyy, PhDChapter Focus ...............................................................421

Section IV ooking Ahead in Global Health Management

Chapter 14. Future Trends in Global Health .....................................445Steven J. Szydlowski, DHA, Robert Babela, Ben Poku, Terra Anderson, Vladimir Krcmery, MD, DrSc, Bruce J. Fried, PhD, Fevzi Akinci, PhD, Blair Gifford, PhD,Steven G. Ullmann, PhD, Afsan Bhadelia, PhD, andFelicia Knaul, PhD



viiBrief Contents

Epilogue .................................................................................................483Appendix ...............................................................................................485Glossary .................................................................................................489Index .....................................................................................................505About the Editors ....................................................................................507About the Contributors ...........................................................................511



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DETAILED CONTENTS

Introduction ...........................................................................................xvii

Section I Essential Health Services Management Concepts and Practices

Chapter 1. Functions, Structure, and Physical Resources of Healthcare Organizations ...........................................3

Bernardo Ramirez, MD, Antonio Hurtado, MD, Gary L. Filerman, PhD, and Cherie L. Ramirez, PhDChapter Focus ...................................................................3Learning Objectives ..........................................................3Competencies ....................................................................4Key Terms .........................................................................4Key Concepts ....................................................................5Introduction .....................................................................5The Performance of Health Systems: Six Core Domains ....6The Challenge of Organizing Health Services

Resources to Achieve Optimum Performance ................8Organizational Planning and Design ................................12Facilities, Materials Management,

and Support Services...................................................20Summary ........................................................................23Discussion Questions ......................................................24Additional Resources .......................................................25References .......................................................................26

Chapter 2. Healthcare Systems, Financing, and Payments .................29Jason S. Turner, PhD, Kevin D. Broom, PhD, Maysoun Dimachkie Masri, ScD, Francisco Yepes, MD, DrPH, and Ariel Cortés, MDChapter Focus .................................................................29Learning Objectives ........................................................29



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Competencies ..................................................................30Key Terms .......................................................................30Key Concepts ..................................................................30Introduction ...................................................................30Health System Financing .................................................32National Healthcare Expenditures ...................................35Healthcare Delivery Models ............................................39Provider Payment Mechanisms ........................................46Summary ........................................................................49Notes ..............................................................................49Discussion Questions ......................................................50References .......................................................................50

Chapter 3. Financial Management of Healthcare Organizations ........55Kevin D. Broom, PhD, Jason S. Turner, PhD, David Wyant, PhD, Francisco Yepes, MD, DrPH, and Ariel Cortes, MD Chapter Focus .................................................................55Learning Objectives ........................................................55Competencies ..................................................................56Key Terms .......................................................................56Key Concepts ..................................................................57Introduction ...................................................................57Critical Financial Management Concepts .........................57Pursuing Multinational Operations ..................................70Short-Term Financial Considerations and

Risk Management .......................................................78Summary ........................................................................83Discussion Questions ......................................................84Additional Resources .......................................................86References .......................................................................87

Chapter 4. Human Resource Management in a Global Context ........91David Briggs, PhD, Godfrey Isouard, PhD, Leonard Friedman, PhD, and Myron Fottler, PhDChapter Focus .................................................................91Learning Objectives ........................................................91Competencies ..................................................................92Key Terms .......................................................................92Key Concepts ..................................................................92Introduction ...................................................................92



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Human Resources for Healthcare: Core Principles and Issues ...................................................................93

Effective Human Resource Management .........................96Leading-Edge HR Practices ...........................................111Summary ......................................................................117Discussion Questions ....................................................118References .....................................................................118

Chapter 5. Information Technology for Healthcare .........................123Mark Gaynor, PhD, Alice Noblin, PhD, Martin Rusnak, MD, PhD, Viera Rusnakova, MD, PhD, MBA, and Feliciano (Pele) Yu, MD, MSHI, MSPH Chapter Focus ...............................................................123Learning Objectives ......................................................123Competencies ................................................................123Key Terms .....................................................................124Key Concepts ................................................................125Introduction .................................................................125Innovation in Information Technology ..........................127The Modern Electronic Health Record..........................130Standards for Clinical Coding ........................................139Sources of Routine Statistics ..........................................141Ensuring the Security and Privacy of Medical

Information ..............................................................143System Assessment, Selection, and Implementation .......148Summary ......................................................................152Discussion Questions ....................................................152Additional Resources .....................................................153References .....................................................................154

Section II Leadership, Organizational Design, and Change

Chapter 6. Principles of Effective Leadership ..................................165Daniel J. West, Jr., PhD, FACHE, FACMPE, Zhanming Liang, PhD, FCHSM, and Vladimir Krcmery, MD, PhD, ScD, FRCPChapter Focus ...............................................................165Learning Objectives ......................................................165Competencies ................................................................166Key Terms .....................................................................166



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Key Concepts ................................................................167Introduction .................................................................167Leadership in an Era of Change .....................................168Leadership Traits, Styles, and Approaches ......................183Summary ......................................................................200Discussion Questions ....................................................200Exercises .......................................................................202References .....................................................................205

Chapter 7. Strategic Management and Marketing ...........................211Steven W. Howard, PhD, Shivani Gupta, PhD, Ana Maria Malik, MD, PhD, and Walter CintraChapter Focus ...............................................................211Learning Objectives ......................................................211Competencies ................................................................212Key Terms .....................................................................213Key Concepts ................................................................213Introduction .................................................................214Strategic Management ...................................................216Strategic Marketing .......................................................224The Four P s of Marketing .............................................232Summary ......................................................................243Discussion Questions ....................................................244Additional Resources .....................................................244References .....................................................................251

Chapter 8. Process Design and Continuous Quality Improvement for Operational Change in Global Health ...................255

Eduardo Álvarez-Falcón, Mariepi Manolis Cylwik, PhD, and Xinliang Liu, PhD Chapter Focus ...............................................................255Learning Objectives ......................................................255Competencies ................................................................256Key Terms .....................................................................257Key Concepts ................................................................257Introduction .................................................................257The Value Chain and Value System ................................258Process Design in Healthcare .........................................262Quality in Healthcare ....................................................270



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Six Sigma and Lean .......................................................278Implications for Health Policy .......................................284Summary ......................................................................286Note .............................................................................288Discussion Questions ....................................................288Additional Resources .....................................................292References .....................................................................293

Chapter 9. Managerial Ethics in Global Health ...............................299Michael M. Costello, JD, and Eva Grey, MDChapter Focus ...............................................................299Learning Objectives ......................................................299Competencies ................................................................299Key Terms .....................................................................300Key Concepts ................................................................300Introduction .................................................................300Ethics in the Context of Global Health ..........................301Perspectives on Ethical Management .............................303Ethical Theories for Global Health ................................305Ethical Issues in Global Health Management .................307Learning to be Ethical Global Health Managers ............314Summary ......................................................................316Discussion Questions ....................................................317References .....................................................................318

Chapter 10. Boards and Good Governance .......................................321James A. Rice, PhD, Egbe Osifo-Dawodu, MD, Godfrey Sikipa, MD, and Gilbert Kokwaro, PhDChapter Focus ...............................................................321Learning Objectives ......................................................321Competencies ................................................................321Key Terms and Concepts ...............................................322Introduction .................................................................323What Is Governance for Health? ....................................324Infrastructure for SMART Board Decision Making ........333Summary ......................................................................365Scenarios for Discussion ................................................366Notes ............................................................................368References .....................................................................370



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Section III Managing the Organization–Environment Interface

Chapter 11. Health Policy Design .....................................................375Suzanne Babich, DrPH, Francisco Yepes, MD, DrPH, Irene Agyepong. DrPH, and Egil MarsteinChapter Focus ...............................................................375Learning Objectives ......................................................375Competencies ................................................................375Key Terms .....................................................................376Key Concepts ................................................................376Introduction .................................................................376Key Concepts in Health Policy Design and Analysis .......377The Global Health Policy Circuit ..................................378Analyzing Health Policy ................................................380The Step Method for Health Policy Analysis ..................382Summary ......................................................................384Discussion Questions ....................................................385Additional Resources .....................................................391References .....................................................................392

Chapter 12. Global Demographics and the Management of Long- Term Services and Supports ........................................395

Mary Helen McSweeney-Feld, PhD, Carol Molinari, PhD, Min Cole, ABD, Serif Endesemir, PhD, and Xiao Mei, PhDChapter Focus ...............................................................395Learning Objectives ......................................................395Competencies ................................................................396Key Terms ....................................................................396Key Concepts ................................................................396Introduction .................................................................397Demographic and Cultural Forces Affecting Demand

for and Supply of Long-Term Services and Supports .397Workforce Challenges in Long-Term Care .....................401The Evolving Role of Technology .................................402Models for Care Management and Care Transitions:

International Frameworks and Perspectives ...............403Japan .............................................................................404Sweden .........................................................................406China ............................................................................408Turkey ..........................................................................411



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The United States .........................................................413Conclusion ....................................................................415Discussion Questions ....................................................416References .....................................................................417

Chapter 13. Managing the Health of Populations .............................421William Aaronson, PhD, Ellen Averett, PhD, Thomas T. H. Wan, PhD, Ana Maria Malik, MD, PhD, and Anatoliy Pilyavskyy, PhDChapter Focus ...............................................................421Learning Objectives ......................................................421Competencies ................................................................422Key Terms .....................................................................422Key Concepts ................................................................422Introduction: What Is Population Health Management

and Why Is It Important? .........................................423Trends and Issues in Population Health Management ...424Factors Influencing Variability in Population Health

Management ............................................................427Mechanisms for Integrating Multiple Domains of

Population Health Determinants ..............................429Social Determinants of Health (SDOH) ........................431Health Informatics and Data Analytics to Optimize

Population Health ....................................................433Summary ......................................................................435Discussion Questions ....................................................436References .....................................................................439

Section IV Looking Ahead in Global Health Management

Chapter 14. Future Trends in Global Health .....................................445Steven J. Szydlowski, DHA, Robert Babela, Ben Poku, Terra Anderson, Vladimir Krcmery, MD, DrSc, Bruce J. Fried, PhD, Fevzi Akinci, PhD, Blair Gifford, PhD, Steven G. Ullmann, PhD, Afsan Bhadelia, PhD, and Felicia Knaul, PhDChapter Focus ...............................................................445Learning Objectives ......................................................445Competencies ................................................................445Key Terms .....................................................................446



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Key Concepts ................................................................447Introduction .................................................................447The Future of the Pharmaceutical Industry ....................449Ongoing Global Health Threats ...................................450Consumer-Directed Healthcare and Disruptive

Innovation ................................................................455Challenges in Health Workforce Management ...............456Future Implications of Information Technology

for Global Health .....................................................460From Medical Tourism to Globalization of Health

Services ...................................................................464Valuing Women’s Health from a Holistic Perspective ....467Hospital Administration in Poorer Nations ...................469Summary ......................................................................474Discussion Questions ....................................................475References .....................................................................476

Epilogue .................................................................................................483Appendix ...............................................................................................485Glossary .................................................................................................489Index .....................................................................................................505About the Editors ....................................................................................507About the Contributors ...........................................................................511



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