Destination 2010 Leadership Council Meeting

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Destination 2010 Leadership Council Meeting. September 29, 2008 1:30 to 3:00pm SAC 275. SPQI Projects Update Sarah/Council Members (10 minutes). ABA Report of Accomplishments CSU Customer Satisfaction Surveys ABA Newsletter ABA Web VP Coffee October 17 - PowerPoint PPT Presentation

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Destination 2010 Leadership Council MeetingSeptember 29, 20081:30 to 3:00pmSAC 275SPQI Projects UpdateSarah/Council Members (10 minutes)ABA Report of AccomplishmentsCSU Customer Satisfaction Surveys ABA Newsletter ABA WebVP Coffee October 17Leadership & Valued Staff Awards 2007/08 Destination 2010 Final Progress Reports & 2008/09 Goals & Measures Family/Unit Heads (40 minutes)Auditing ServicesAdministrative OperationsBusiness & Administrative OperationsFacilities ServicesFinancial ServicesPublic Safety Risk Management Services2007/08 strategic outcomes2008/09 strategic goals Successful results, challenges, OFIs, SPQI Goal -- Develop an ABA Dashboard Sarah/Council (40 minutes)SPQI Goal: Communicate key data to campus community through an ABA dashboardWhat is a dashboard?The dashboard reference is obviousAs the driver of a vehicle, you need a variety of gauges to help you navigateGauges may tell you about your environment, your performance or speedA gauge may be a quick indicator of a serious problem In organizations, a dashboard is a graphic view of performance relative to goalsDashboard elements may be simple, or comprised of a variety of factors (index)For instance, a dashboard element called SAFETY may be comprised of an index and include data, such as: crime rate, traffic accidents, hazardous waste spills, etc.ABA Dashboard (cont)Why now?Public expectations for accountabilitySac State and ABA focus on communication and transparencySac State strategic priority data-based decision making Good tool for assessing and communicating performance on a few key areasABA Dashboard (cont)Examples of dashboards in Higher EdVSAOther OIRFirst steps and considerations for an ABA dashboardWe need help from the experts -- you!KEEP IT SIMPLE (KISS Principle)Identify our audience who do we wish to inform?Look for the vital few major indicators of performanceUse the BSC strategy map as a guideStart with data we already collect, or that is easy to collectSet a timetable, based on when data is collectedSet targets and benchmarks later, after setting the foundationDont worry about software or data interfaces at this pointABA Dashboard (cont)Identify top 5-10 indicators of ABA performanceIndicators can be leading or laggingShowing results after the factShowing driving initiatives or intermediate activitySample ABA DashboardCustomer Service rate of satisfaction, customer satisfaction training hours, etc.Facilitiescapital expenditures as % budget, facilities condition index, deferred maintenance, facilities current replacement value, etc.Financeinvestment income, balanced budget, financial viability, % operating reserve, etc.Safetycrime index, officers per FTE, response time, safety presentations, EH&S indicators, etc.Stewardship#audit findings, #training sessions delivered, consultations, etc.Sustainability (under stewardship?)Energy savings, energy reinvestment index, waste diverted, # LEEDS certifications, etc.Operational Costs (ABA) % total budget for ABA, total cost (expenditures), cost per staff FTE (by department) Staff Retention, % turnover, % budget for professional development, $ per FTE for professional development, satisfaction, leadership training & OJTABA Dashboard (cont)Beyond BSCShould dashboard include institutional data? BudgetExpendituresTotal square footageNumber of buildingsParking spaces per FTEOtherExercise BrainstormCSU Measures LibraryOtherOther agenda itemsReport of AccomplishmentsI think you have all seen the electronic version. Printed copies are limited, as we are trying to keep costs down, but we can provide you with a handful if you feel you can use them. Ron Richardson has asked for a few, and weve set those aside for him. As you know, this report was developed from the ABA family quarterly reports, both operational and strategic. So, everyone had a hand in its development, including our student assistant Maria who summarized the family information from the quarterly reports, and Annette who came up with the original boilerplate.Customer Satisfaction SurveysThose of you who participated there were 10, representing every ABA family, have received your results. An update from the CO. A QI Planning Committee subcommittee is considering whether or not to post campus information publicly. I dont think it is likely that we will go back to that model, for several reasons. There are too many variables that prevent straight-across comparisons, that could be misconstrued by the public. The committee is, however, discussing the possible use of SharePoint, which the CO has recently acquired as a way for function reps to be able to access the results for same functions across the CSU, to be able to make comparisons, and use for possible Benchmarking. If we do use SharePoint, we hope to also use the survey pages to share Best Practices for each function, etc. It will not be long before we embark on next years survey, and we hope to launch sooner than last year to improve our response rates. But, remember, our goal in collecting this data is not necessarily to obtain a statistically valid response, but to find out where the problems are, so that we can fix them.ABA NewsletterWe have been told by our web student assistant that they are working on an online newsletter template for IRT, and that they can easily share the template with us. AK has sent our banner, and we are waiting to hear back from them. Last fall, we talked about suspending the newsletter because of the labor involved, but we received such positive feedback to the spring newsletter, that want to bring up the question again. How valuable is it in engaging staff, showcasing staff achievements, informing staff, etc. So, we would like your input on thisABA WebAs you know, IRT is in the midst of a large turnover of staff, and our web support services were impacted by this. I have met with a couple of the new web developers Jason Arndt and Dave Kattin, who is the accessibility web developer. I think mostly for accessibility reasons, IRT will be launching a new template with a whole new look and feel to the campus, and they would like ABA to be their pilot web page. However, they are attempting now to update the elements of the page that reference the division organization, such as the left navigations bars and the top Home Page nav bar. We are still working through this. It is painful. I believe that IRT is somewhat overwhelmed by the size of ABAs pages. My goal is to assure that our pages maintain consistency and easy access to information, and hopefully some visual appeal that makes you want to go there.BTW, if any of you would like to obtain Contribute software so that you, your support staff or tech staff can easily edit your department or unit web pages, the campus has purchased a license, and all we need to do is call IRT and they will come over install it. Because ABA does not have a division ITC, the web developers said that they would be willing to do a Contribute training session for ABA. If anyone is interested, please let Annette know. Contribute, I understand, is as easy to use as Word. VP CoffeeWe have a VP coffee coming up October 1? After the last coffee of 2007/08, it was mentioned that having managers attend for the first part of the coffee and then leave was somewhat awkward, and we wanted to get your input on that. Should managers attend at all? Another question is: how should we deal issues that are politically inflammatory that may be brought up by employees as valid and true that we want to minimize (unfriendly work environment).Leadership & Valued Staff AwardsSteve has asked for the START team to come up with a recommendation for combining the Leadership & Valued Staff Awards with the Staff Peer Awards in one venue. START will be meeting in October, and we will be discussing that and coming back to ABA Council with a recommendation. We typically would be asking this group to review the Leadership & Valued Staff Award categories, criteria and process. But, we will wait until after STARTs discussion. I think we have refined the categories and criteria pretty well by now, so there may be no significant changes anyway. However, we would like to determine how we can improve participation on the part of managers in this program, in the same way that we did for the Staff Peer Award process. As you know, our Destination 2010 family goals are the operational or strategic goals at the family or unit level that are helping us achieve our Balanced Scorecard Strategy Map goals, and the Universitys strategic goals and Destination 2010 outcomes. We are now in Year 4 of using this process, and we wanted to give you an opportunity to share with each other how well you think this is working. We are pParticularly interested in sharing lessons learned, opportunities for improvement (OFIs), or those areas where you felt you really hit the nail on the head and clearly made a difference.So, lets start with Kathi, and just give us a summary of the progress made on last years goals and how this and other factors played into your selection of current year goals.There are a couple of reasons that we selected a dashboard as our goal for 2007/08. First of all, the dashboard is an intrinsic part of the Balanced Scorecard, and one that we havent really formalized yet. When you set goals, you need to be able to see how well you are meeting those goals. And so, measures of our BSC goals, is what we are after. Also, we, along with others in higher ed, are being asked to be more accountable. Here at the University, we have a focus for the past two years on effective communication and transparency of operations, budget, and finance. The campus has identified data-based decision making as one of its top priorities. And, finally, a dashboard is a really good tool for assessing and communicating performance. And, once it is designed and in place, it is (should be) the simplest way to view and communicate results. What is a dashboard? Simply put, it is a graphic view of performance relative to goals. And it is made up of measurements. Dashboards can be used at every level of the organization, to summarize results, based on strategically selected data. We are looking for a high-level view to enable ABA to see division-wide progress toward its BSC goals, and to be able to easily communicate a set of data-driven outcomes to the campus and others.One of the most recently developed dashboards for our campus and across the country is called the VSA the Voluntary System of Accountability. This dashboard grew out of higher eds response to the Spellings Commission Report that was disparaging of the spiraling cost of education and the lack of consistent measures showing that expenditures on higher ed were worthwhile what are the learning outcomes, etc. (Margaret Spellings was the Secretary of Education . ) Some in higher ed chose to ignore the Spellings Report, others, such as our Chancellor, joined with a number of other universities to find a way to proactively respond to the negative criticism of the Spellings Report by consistently measuring and reporting data about their campuses. If you havent seen Sac States VSA campus portrait, this is it. I hope you will take a look, because a lot of folks put a lot of work into it to make it a model for others. And it truly is. ABAs only

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