Destination 2010 Leadership Destination 2010 Leadership Council MeetingCouncil Meeting

September 29, 2008September 29, 2008

1:30 to 3:00pm1:30 to 3:00pm

SAC 275SAC 275

SPQI Projects UpdateSPQI Projects UpdateSarah/Council Members (10 minutes)Sarah/Council Members (10 minutes)

ABA Report of Accomplishments CSU Customer Satisfaction Surveys ABA Newsletter ABA Web VP Coffee – October 17 Leadership & Valued Staff Awards

2007/08 Destination 2010 Final Progress 2007/08 Destination 2010 Final Progress Reports & 2008/09 Goals & Measures – Reports & 2008/09 Goals & Measures –

Family/Unit Heads (40 minutes)Family/Unit Heads (40 minutes)

• Auditing ServicesAuditing Services• Administrative OperationsAdministrative Operations• Business & Administrative OperationsBusiness & Administrative Operations• Facilities ServicesFacilities Services• Financial ServicesFinancial Services• Public Safety Public Safety • Risk Management ServicesRisk Management Services

2007/08 strategic outcomes2007/08 strategic outcomes 2008/09 strategic goals 2008/09 strategic goals

Successful results, challenges, OFIs, Successful results, challenges, OFIs,

SPQI Goal -- Develop an ABA Dashboard – SPQI Goal -- Develop an ABA Dashboard – Sarah/Council (40 minutes)Sarah/Council (40 minutes)

SPQI Goal: SPQI Goal: Communicate key data to campus community through an ABA dashboardCommunicate key data to campus community through an ABA dashboard

What is a dashboard?What is a dashboard? The “dashboard” reference is obviousThe “dashboard” reference is obvious

As the driver of a vehicle, you need a variety of gauges to help you As the driver of a vehicle, you need a variety of gauges to help you navigatenavigate

Gauges may tell you about your environment, your performance Gauges may tell you about your environment, your performance or speedor speed

A gauge may be a quick indicator of a serious problem A gauge may be a quick indicator of a serious problem In organizations, a dashboard is a graphic view of performance relative to In organizations, a dashboard is a graphic view of performance relative to

goalsgoals Dashboard elements may be simple, or comprised of a variety of factors Dashboard elements may be simple, or comprised of a variety of factors

(index)(index) For instance, a dashboard element called SAFETY may be comprised For instance, a dashboard element called SAFETY may be comprised

of an index and include data, such as: crime rate, traffic accidents, of an index and include data, such as: crime rate, traffic accidents, hazardous waste spills, etc.hazardous waste spills, etc.

ABA Dashboard (cont)ABA Dashboard (cont)

Why now?Why now? Public expectations for accountabilityPublic expectations for accountability Sac State and ABA focus on communication and Sac State and ABA focus on communication and

transparencytransparency Sac State strategic priority – “data-based decision Sac State strategic priority – “data-based decision

making” making” Good tool for assessing and communicating Good tool for assessing and communicating

performance on a few key areasperformance on a few key areas

ABA Dashboard (cont)ABA Dashboard (cont) Examples of dashboards in Higher EdExamples of dashboards in Higher Ed

VSAVSA

Other – OIROther – OIR First steps and considerations for an ABA dashboardFirst steps and considerations for an ABA dashboard

We need help from the experts -- We need help from the experts -- you!you! KEEP IT SIMPLE (KISS Principle)KEEP IT SIMPLE (KISS Principle) Identify our audience – who do we wish to inform?Identify our audience – who do we wish to inform? Look for the “vital few” – major indicators of performanceLook for the “vital few” – major indicators of performance Use the BSC strategy map as a guideUse the BSC strategy map as a guide Start with data we already collect, or that is easy to collectStart with data we already collect, or that is easy to collect Set a timetable, based on when data is collectedSet a timetable, based on when data is collected Set targets and benchmarks later, after setting the foundationSet targets and benchmarks later, after setting the foundation Don’t worry about software or data interfaces at this pointDon’t worry about software or data interfaces at this point

ABA Dashboard (cont)ABA Dashboard (cont) Identify top 5-10 Identify top 5-10 indicators of ABA performanceindicators of ABA performance

Indicators can be leading or laggingIndicators can be leading or lagging Showing results “after the factShowing results “after the fact Showing driving initiatives or intermediate activityShowing driving initiatives or intermediate activity

Sample ABA DashboardSample ABA Dashboard Customer Service Customer Service

rate of satisfaction, customer satisfaction training hours, etc.rate of satisfaction, customer satisfaction training hours, etc. FacilitiesFacilities

capital expenditures as % budget, facilities condition index, deferred maintenance, facilities capital expenditures as % budget, facilities condition index, deferred maintenance, facilities current replacement value, etc.current replacement value, etc.

FinanceFinance investment income, balanced budget, financial viability, % operating reserve, etc.investment income, balanced budget, financial viability, % operating reserve, etc.

SafetySafety crime index, officers per FTE, response time, safety presentations, EH&S indicators, etc.crime index, officers per FTE, response time, safety presentations, EH&S indicators, etc.

StewardshipStewardship #audit findings, #training sessions delivered, consultations, etc.#audit findings, #training sessions delivered, consultations, etc.

Sustainability (under stewardship?)Sustainability (under stewardship?) Energy savings, energy reinvestment index, waste diverted, # LEEDS certifications, etc.Energy savings, energy reinvestment index, waste diverted, # LEEDS certifications, etc.

Operational Costs (ABA) Operational Costs (ABA) % total budget for ABA, total cost (expenditures), cost per staff FTE (by department) % total budget for ABA, total cost (expenditures), cost per staff FTE (by department)

Staff Staff Retention, % turnover, % budget for professional development, $ per FTE for professional Retention, % turnover, % budget for professional development, $ per FTE for professional

development, satisfaction, leadership training & OJTdevelopment, satisfaction, leadership training & OJT

ABA Dashboard (cont)ABA Dashboard (cont) Beyond BSCBeyond BSC

Should dashboard include institutional data? Should dashboard include institutional data? BudgetBudget ExpendituresExpenditures Total square footageTotal square footage Number of buildingsNumber of buildings Parking spaces per FTEParking spaces per FTE OtherOther

Exercise – BrainstormExercise – Brainstorm CSU Measures LibraryCSU Measures Library

OtherOther Other agenda itemsOther agenda items