department of agrarian reform -...

DEPARTMENT OF AGRARIAN REFORM

Elliptical Road, Diliman, Quezon City

DEPARTMENT OF AGRARIAN REFORM ADJUDICATION BOARD (DARAB)

CITIZEN’S CHARTER

Frontline Service: Issuance of Certified Copies of Documents (Case records, Decisions, Resolutions, Orders)

Where to Apply: DAR Central Office - DARAB

Schedule of Availability of Service: Monday to Friday, 8:00am to 5:00pm (NO NOON BREAK)

Who may avail of the Service:

1. On Active/pending cases

o Any party to the case;

o Any counsel on record;

o Any authorized person (w/ SPA) by the party or counsel to the case

2. On promulgated Decisions/Resolutions/Final Orders (per DAR M.C. No. 02, series of 2016)

o Any person may be allowed to secure copies of Decisions/Resolutions/Final Orders, provided the following are complied with:

2.1 A written request stating therein the purpose.

2.2 The purpose must be legitimate; and

2.3 The requesting party shall present and submit a valid Identification Card.

3. On final and executory Decisions/Resolutions/Final Orders (per DAR M.C. No. 02, series of 2016)

o Any person may be allowed access to records of cases, provided the following are complied with:

3.1 A written request stating therein the purpose;

3.2 The purpose must be legitimate; and

3.3 The requesting party shall present and submit a valid Identification Card.

Requirements:

1. Accomplished Request Form or Letter-request

2. For No. 3 in the above (1.3) enumeration, a letter-authority and I.D. from the principal and the representative

Duration:

40 minutes (Case Records)

27 minutes (Decisions, Resolutions, Orders)

Fees: PhP 10.00/ Page (DAR MC No. 02 Series of 2011)

Forms: DARAB Request Form & Client Satisfaction Form

How to Avail of the Service:

Steps Applicant/ Client Service Provider Duration Person In-Charge

1

Fills in DARAB Request Form/

prepares written request.

Receives and reviews the accomplished form/

written request. 2 minutes Officer of the Day

Reviews and verifies the requested records/

documents.

10 minutes for Case

Records

2 minutes for Decisions,

Resolutions, Orders

Officer of the Day

or Records Clerk

Issues Order of Payment and advises client to

pay the required fees at the Cashiering Unit if

records are available. Otherwise, client shall is-

sue a request to retrieve Case Folder.

2 minutes

Officer of the Day

or Records Clerk

Reproduces or photocopies the requested

records.

5 minutes to 12

minutes Machine Operator

Authenticates reproduced records. 5 minutes Records Officer

2 Pays to Cashier. Receives payment and issues Official Receipt

(OR). 3 minutes Cashier

3

Presents OR.

Records OR Number and releases requested

documents/records to client. 3 minutes Records Clerk

4 Receives the requested

documents. Administers Client Satisfaction Form. 3 minutes Records Clerk

5

Drops accomplished form at the

Client’s Feedback / Suggestion

Box.

Records client’s feedback. 2 minutes Records Clerk

END OF THE TRANSACTIONS




CITIZEN’S CHARTER

Frontline Service: Issuance of Certificate of Finality/Entry of Judgment




1. Any party to the case;

2. Any counsel on record; or

3. Any person authorized by a party/counsel to the case

Requirements:

1. Accomplished Request Form or Letter-request

2. For No. 3 in the above enumeration, a letter-authority and I.D. from the principal and the representative

Duration: 46 minutes

Fees: PhP 50.00 (DAR MC No. 02 Series of 2011)

Forms: DARAB Request Form

How to avail of the Service:

Steps Applicant/ Client Service Provider Duration Person

In-Charge

1 Fills in Request Form /


Verifies if the decision has become final and

executory. 5 minutes

Records Officer/

Records Clerk

2 Submits the accomplished Request

Form or the written request.

Determines whether or not a motion for

reconsideration is filed. 5 minutes

Records Officer/

Records Clerk

Issues Order of Payment and advises client to pay

the required fees at the Cashiering Unit.

1 minute

Records Officer/

Records Clerk

3 Pays to Cashiering Unit Receives payment and issues Official Receipt. 5 minute Cashier

Prepares certification while the client is paying the

corresponding fee. 1 minute

Records Officer

4 Presents OR and receive the

Certification. Records OR Number and releases the certification. 3 minutes Records Clerk

Instructs the client to proceed to Court of Appeals

and secure the required Court of Appeals

Certification that no pending Petition for Review

has been filed per DARAB Circular No. 2, Series of

2000.

5

Submits the Court of Appeals

Certification of no pending Petition

for Review filed.

Receives and reviews the certification. 2 minutes Records Officer/

Records Clerk

Encodes the Certificate of Finality/Entry of

Judgment. 10 minutes Records Clerk

Reviews the Certificate of Finality/Entry of

Judgment together with the case records and

accomplish an Action Guide Form.

8 minutes

Records Officer

Reviews and signs the Certificate of Finality/Entry

of judgment. 5 minutes Executive Director

6

Receives a certified true copy of

the Certificate of Finality/Entry

of Judgment

Releases a certified true copy of the Certifi-

cate of Finality/Entry of Judgment.

1 minute

Records

Officer/

Records Clerk

7

Drops accomplished form at the

Client’s Feedback / Suggestion

Box.

Records client’s feedback. 2 minutes Records Clerk

END OF TRANSACTION




CITIZEN’S CHARTER

Frontline Service: Issuance of Certificate of No Pending Case




o Any person may be allowed to secure a certification of no pending case, provided the following are complied with:

1. A written request stating therein the purpose.

2. The purpose must be legitimate; and

3. The requesting party shall present and submit a valid Identification Card

Requirements:

1. Accomplished DARAB Request Form or Letter-request

2. For No. 3 in the above enumeration, a letter-authority and I.D. from the principal and the representative



Forms: DARAB Request Form & Client Satisfaction Form


Steps Applicant/ Client Service Provider Duration Person

In-Charge

1

Fills in Request Form or


Receives and reviews the accomplished form or

the written request. 2 minutes Officer of the Day

Verifies if the case is pending with DARAB Central

Office. 4 minutes Docketing Officer


the required fees at the Cashiering Unit. 1 minute Docketing Officer

2 Pay to the Cashiering Unit. Receives payment and issues Official Receipt (OR). 4 minute Cashier

Prepares certification. 5 minutes Docketing Officer

3 Presents OR. Records OR Number and release certification. 1 minute

4 Receives the certification. Administers Client Satisfaction Form. 1 minute Docketing Officer

5

Drops accomplished form

at the Client’s Feedback /

Suggestion Box.

Records client’s feedback. 2 minutes

END OF THE TRANSACTION




CITIZEN’S CHARTER

Frontline Service: Issuance of Certified Copies of Transcript of Stenographic Notes (TSN)






3. Any person authorized by the party/counsel to the case

Requirements:

1. Accomplished Request Form or Letter request

2. For No. 3 in the above enumeration, a letter-authority and I.D. from the principal and the representative.

Duration: 20 minutes (upon availability of TSN)

5 days (if TSN is yet to be transcribed)

Fees: PhP 10.00/ page (DAR MC No. 02 Series of 2011)

Forms: DARAB Request Form and Client Satisfaction Form


Steps Applicant/ Client Service Provider Duration

Person

In-Charge

1

Fills in Request Form or prepares

written request.

Receives and reviews the accomplished form or

written request. 2 minutes Officer of the Day

Reviews and verifies the requested TSN. 2 minutes Stenographer


the required fees if TSN is available. Otherwise,

inform the client that the requested TSN is not yet

available.

1 minute Stenographer

Reproduces or photocopies the requested TSN. 10 minutes Machine Operator

Authenticates the TSN. 3 minutes Stenographer

2 Pay to the Cashiering Unit Receives payment and issues Official Receipt 2 minutes Cashier

3 Presents O.R. Records O.R. Number and releases requested TSN. 1 minute Stenographer

4 Receives the requested TSN Administers Client Satisfaction Form. 1 minute Stenographer

5 Drops accomplished form at the

Client’s Feedback / Suggestion Box. Records client’s feedback. 2 minutes Records Clerk

END OF TRANSACTION




CITIZEN’S CHARTER

Frontline Service: Certification as to the Case Status






3. Any person authorized by a party/counsel to the case.

Requirements:

1. Accomplished DARAB Request Form or Letter-request

2. For No. 3 in the above enumeration, a letter-authority and I.D. from the principal and the

representative



Forms: DARAB Request Form and Client Satisfaction Form


Steps Applicant/ Client Service Provider Duration Person In-

Charge

1 Fills in DARAB Request

Form or prepares written

request.

Receives and reviews the accomplished

form. 1 minute

Officer of

the Day

Evaluates the authority and qualification

of the requesting party. 1 minute

Officer of

the Day

Verifies the status of the case from the

LCMS database or from the case

records.

8 minutes Officer of

the day

2 Pays to DAR cashier. Prepares the necessary certification. 5 minutes Officer of

the Day

3 Presents Official Receipt. Photocopies the official receipt for

recording and releases the certification. 2 minutes

Officer of

the day

4 Receives the certification. Administers Client Satisfaction Form. 1 minute Officer of

the Day

5 Drops accomplished form at

the Client’s Feedback /

Suggestion Box.

Records client’s feedback. 2 minutes Records

Clerk

END OF THE TRANSACTION