CURRICULUM

VITAE

OF

CHARLENE COETZEE

PERSONAL PARTICULARS Surname Coetzee Full name Charlene I.D Number 831127 0010 08 8 Date of birth 27 November 1983 Age 32 Nationality South African Drivers License Physical Address 02 Wimborn Ave, Silverfields, Krugersdorp, 1739 Contact number 011 955 4229/ 081 768 7226 Marital status Single Dependents One (Boy 6years old) Health Excellent Available Immediately

EDUCATION (School)

Highest standard passed Grade 12 Year 2002 School attended Bastion High School Subjects English, Afrikaans, Geography, Accounting

Travel and Tourism, Hotel Management Certificates Accounting, Practical Anchor Yeast Baking,

Hotel Housekeeping 48hr, Hotel Housekeeping and Catering 69hr

EDUCATION (After School):

TRAVEL AND TOURISM

Course Galileo S.A Date 24/02/2003 – 07/03/2003 Subjects Comprehensive training on all functionality of

the Galileo, Reservation system including other * Air tickets * Car rental Hotel reservations * Fare checks Quotations and Tickets

EARLY CHILDHOOD DEVELEPMENT

Course Early Childhood Development Date 2004 (Intec) Subjects * Fundamental Component * Facilitating Active

Learning * Facilitating Healthy Development * Managing the Learning Program * Making ECD Learning Resources* Facilitating Creative Art

* Facilitating Learning through Stories, Songs * Computers Literacy

COMPUTER EXPERIENCE

MICROSOFT: WORD, EXCEL, POWER POINT, ONENOTE, PUBLISHER. OUTLOOK, QUICKTRAV INTERNET All internet sites and emails

WORK EXPERIENCE Name of Company Chamdor, Factory Sales

Position held Backoffice assistant

Duties Checking Orders for 4 branches, excel costing updated, Price changes, making masters, update masters, client quotations

Period of work 4 Nov 2015 – current Contact person Chantel Smit Financial Manager – Tel: 011 762 1401 WORK EXPERIENCE Name of Company Tommy Martin

Position held Reception

Duties Switchboard duties, assisting with ordering of uniforms, Filling ext Contact person Elicia Financial Manager – Tel: 011279 5600 WORK EXPERIENCE Name of Company CruiseMasters / Rohde Reisen Travel

Position held Senior Cruise Consultant / Reception

Cruise Company Holland America Line (Seattle), Windstar Cruises (Seattle), Costa Cruises (Italy), Star Cruises (Singapore)

Car Hire Budget, Avis, Tempest, Hertz, Imperial, Dollar

Foreign Exchange ZAR (Convert to R) EURO, US DOLLAR, SGL DOLLAR

Duties Reception Duties: Operating (OptCon) switchboard (Answer, Direct, Scanning & messages of all calls) Handling of all clients telephonic & Walk-in clients Stationery & all stock orders brochures posting Prepare and Set up delivery schedule for the driver Arranging of Ship Visits for all Travel Agents & staff Personal Assistant to Director: Receiving & Sending emails & keep dairy. Schedule, set up & arranging meetings/general duties Senior Cruise Consultant Groups, Incentives & FIT GROUP Bookings 30+Pax & FIT (individual pax) Promoting and marketing for business (inc FB page) Handling of Groups (30 and more pax) starts to end. Dealing direct with Inventive Houses / Travel Agents.

Invoice and collecting of payment by deadlines Assure payments made to cruise line by deadlines Flight Booking: (Groups & FIT’s) Booking flights for Individual & Group Passengers Domestic, International Flight Bookings (All Airlines) Booking/Arranging: - Transfer, Car Hire, Coaches

Accommodation: (Groups & FIT’s) Book and arrange all types of accommodation (ships, Hotel, Lodge, Self-catering & Bed & Breakfast.)

Period of work 10 years 8 months Contact person Peter Rohde (Executive Director) Tel: +27 82 747 7715

WORK EXPERIENCE

Name of Company Dottieland Nursery School

Position held Teacher (Temp) Duties 3 months – Grade 0 & After School (home exc) Period of work 2 months Contact person Janet (Owner)

PERSONAL QUALITIES

I believe that I am a go-getter and always eager to meet new people and take on new tasks and challenges. Once I take on a task or challenge I will not rest until I believe that there is no more space for improvements and the job is completed to the best of my ability. I have no problem communicating with people from different cultures and backgrounds, as I believe all people should always be considered as one.

My best believe in the world is: To always start and end your day with a smile and say thank you just for being given another day on earth :-).

One quote that to always remember: A single smile and laughter of a child can make you change the way you look at life .