Nicole King5b Westwood Road

Canvey IslandEssex

SS8 0ED07832919240

nicole-king@live.co.uk National insurance number: JZ422510C

Professional Profile

I am a driven and positive individual with experience in the hospitality industry looking to further my knowledge and skills particularly within a management role. I am very keen to progress my career; I am dedicated and a quick learner with exceptional people skills. I have been very successful as my current position as team leader which allows me to motivate my team, drive hospitality into the business as well as maintain steady sales figures. As a Personal License Holder I am capable of supporting managers and leading a large team. I possess exceptional communication skills allowing me to build relationships with work colleagues and clients alike. I am a hard working individual that can concentrate on the tasks at hand but can also participate well working in a team, ensuring that all tasks are carried out efficiently and with a good standard of quality. Working in a fast paced environment means that I can multitask, work well under pressure and when needed make quick decisions.

I am eager to please guests and work colleagues, bring my skills and knowledge into businesses in order to better them, and gain even more understanding of the hospitality industry and management roles. I am eager to progress and devoted to work hard in order to achieve my goals.

Career Summary

June 2013 – Present The Hoy And HelmetTeam Leader & Hospitality Coach

My role as team leader ensures that I am there to support my managers and team alike, as well as ensure that the business is running smoothly. As hospitality coach, I attend out of pub discussions and meetings which I feed back to my team in order to drive hospitality within the business; I also ensure that my standards are set and constantly met by team members.

Other responsibilities include Holding the pub in GM and DGM absence Able to hold the pub over big weekend events including Valentine’s day Taking charge of event planning and bookings Opening and closing venue Being responsible for a £15,000 + weekly revenue Working in line with company budgets and targets Working and carrying out health and safety guidelines. Weekly wet stock take Cellar maintenance including line cleaning Seeing in deliveries of wet and dry stock Training of new team members Exceptional customer service skills

Holding team meetings Participating in management meetings Dealing with suppliers and external communications Providing help and assistance to other pubs within Spirit Customer care and complaints Handling money comfortably and correctly

I also took on the role of Christmas Champion leading up to and during the festive period, meaning that I managed Christmas bookings, advertised Christmas parties and directed and advised team and guests about any queries they may have had. I accomplished amazing results within the pub and earned recognition within the company by having the biggest increase in sales both compared to the amount of sales the previous year and the amount of bookings taken by other pubs on the area within Spirit.

June 2011 – Present BenfruitsShop Assistant

My first job role includes working in a local greengrocers which has a loyal cliental alongside an accountable reputation. I ensure all produce is kept fresh while simultaneously keeping the shop clean and presentable. I am able to answer the phone, serve customers and go above and beyond expectations. I have often been left to run the store front, cash up and close in the absence of management, which I have done successfully and with ease.

Education

Team Leader Apprenticeship 2014 – Present I am currently working towards an NVQ in Team Leading taking place at the Hoy and Helmet. Which I am due to complete by May 2015.

South Essex College 2011 – 2013 A Levels General Studies D Geography DBusiness Studies E AS Level Sociology C

Castle View Secondary School 2005 – 2011GCSE’S Speaking & listening A Citizenship Studies BGeography B Mathematics BEnglish C Biology CChemistry C Physics CPhysical Education C History DReligious Studies D ICT Pass

Other Qualifications & TrainingBTEC Sport Functional Skills English (Level 2) Personal License Leading the Perfect Shift course Beer Experience (BIIAB award in Beer and Cellar Quality)

References available on request.