crm 2012 %281%29
TRANSCRIPT
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Research & Develop projects
CRM …. For … ADSL
Rainbow & Digital Bridge Success story 2008 - 2012
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Research & Develop projects
Challenge• Research & Develop information, management
solution for Rainbow ADSL service cover.- Direct customer financial statues (invoicing).- Sup-reseller financial statues.- Direct customer technical statues.- Direct customer POS.- Call Center (in band - out band retentions )- Help desk support ( ticket problems )- Order Management (automate business cycle )- Insights reports
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Research & Develop projects
Achievement Hunted• Throw 4 years we achieve this
Rainbow POS
Help Desk Support
Sup-reseller POS
Call Center
Financial Manageme
ntOrder
Management
Insights Reports
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Research & Develop projects
Solution Screenshot
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Research & Develop projects
Solution Screenshot
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Research & Develop projects
Rainbow POS Business Effect- Increase sales agent productivity ( handle more
than 40 customer / hour ).- Decrease time to renew customer to 38 second.- Decrease invoicing system operating cost thermal
papers ( no A4 paper or Ink ).- Auto calculate system for package change and
speed upgrade/downgrade.- Professional money receipt design.
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Research & Develop projects
Rainbow POS Invoice System Screenshots
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Research & Develop projects
Rainbow POS Invoice Screenshots
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Research & Develop projects
Rainbow POS Money Receipt Screenshots
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Research & Develop projects
Sub-reseller POS Business Effect- Reseller financial statues.- Invoicing system.- Portal for reseller.- One methodology between reseller & sup reseller.- Increase sub-reseller productivity.- Help reseller by Insights Reports.
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Research & Develop projects
Sub-reseller POS Reseller Screenshot
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Research & Develop projects
Sub-reseller POS Reseller Screenshot
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Research & Develop projects
Sub-reseller POS Reseller Balance Screenshot
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Research & Develop projects
Help Desk SupportBusiness Effect- Manage tickets problems.- Increase customer satisfaction.- Enhance Quality of Service.- Enable orientated communication.- Technical history for customer.- Technical history for all service over-view.
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Research & Develop projects
Help Desk SupportHelp Desk Support Screenshot
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Research & Develop projects
Call CenterBusiness Effect- Enhance customer service.- Automate retention cycle.- Feed back for canceled customers reasons.- Increase company profits throw success
retention.
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Research & Develop projects
Call CenterCall Center Screenshot
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Research & Develop projects
Order managementBusiness Effect- Sends real time tasks to TE-Data partners portal
agent such as ( suspend – up/downgrade…ETC).- Automate cycle between sales- technical – logistic
(TE-Data portal Agent ). - Automat process cycle for New customer – Renew
customers – customer retentions.- History for customers needs & Actions.- Significant cost reduction through process
automation- Total track and trace process.- Maximized asset utilization through real time
reporting and deviation notification.- Implementation of harmonic TE-Data' business rules.
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Research & Develop projects
Order managementSelf-Generated Tasks
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Research & Develop projects
Order managementSelf-Generated Tasks Screenshot
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Research & Develop projects
Order managementSelf-Generated Tasks Screenshot
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Research & Develop projects
Order managementNew Customer Process
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Research & Develop projects
Financial ManagementBusiness Effect- Invoices for sub-resellers- Customers invoices and services packages- Real time income summery- Cash Flow Management and Tracking- Accurate financial transactions- Wide range of invoice type meet business
need and harmonic TE-Data' business rules.- Advanced Reporting and Analysis
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Research & Develop projects
Financial ManagementSome invoices type
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Research & Develop projects
Financial ManagementInvoices daily summery screenshot
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Research & Develop projects