crisis management & evacuation planning
TRANSCRIPT
Crisis Management & Evacuation PlanningInternational SOS I Control Risks
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Crisis Management
Emergency Response
Business Continuity
Embedding resilience
Time
Incident
Prepare Respond Recover
Exercise Audit Review
Strategy & Plan Development
Business Analysis
Implementation & Training
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Crisis characteristics
• Element of surprise• Perceived or real loss of control• No immediate obvious solutions• Shortage of time• Events outpace responses (especially in early stages)• Escalating flow of events• Insufficient information• Lack of resources• Key players adopt ‘siege’ mentality• Regular decision-making processes are disrupted• Promote short-term management focus
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• P eople• E nvironment• A ssets• R eputation• S takeholders
Crisis management – imperative
What should we be trying to protect in a crisis?
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Decision making
Information
Actions
CMT
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Companies will not be blamed for the events that lead to an evacuation…
…but they will certainly be measured and held accountable for their level of preparedness and results: Duty of Care!
Why plan for Evacuations ?
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CorporateWhat is the level of preparedness
across all our business
locations?
Country Manager
Employee
Considerations
What should I do and what
are my responsibilities?
How do I communicate with
my company during this situation?
What will my company do to
support me and my
dependants?
What are our options and plan
of action for evacuation, who is
doing what?
How do I ensure the safety of my
employees, who & where are they?
How do we keep updated about the
situation?
How do we support our
businesses and what decisions
are needed?How do I minimise the impact on my
business operations?
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Preparation ActionReturn to Normality
Preparation ActionReturn to Normality
Compliance & Validation
Analysis & Mitigation
Crisis
Crisis
Your priority will be to safely carry on essential business functions and / or get back to normal operations as quickly as possible.
Why plan for Evacuations ?
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• Lack of reliable info & intelligence• Over-dramatised media reports• Collapse of infrastructure• Service providers drop out• Poor communications• Opportunity crimes• Embassies overstrained
• No visibility on employees• No situational awareness • Sympathetic pressures –
everyone else is leaving• “Something must be done!”
External Context Internal Context
Why plan for Evacuations ?
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Objectives
Define your objectives and priorities:
• Corporate Objectives• Regional Aims• Business Unit Guidelines• Need for agreed common approach• Communicated to all managers
These must be clearly defined and understood. Objectives might include:
• Ensure safety of staff• Safeguard business interests and assets• Retain goodwill of host government• Allow for the option to return• Relationship with other partners, such as suppliers and subcontractors• Defining company policy on who is covered – staff, partners, sub-
contractors, extended families and family staff
• Essential personnel – by business analysis ...!
• Non-essential personnel – travellers, families, medical cases?
• Local nationals – what is your policy, especially vis-à-vis practical issues?
Objectives
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Implementation of objectives
• Each level of the plan must state the objective for that level of management
• All objectives must be agreed by the overall management structure and the management teams at all levels
Irrespective of objectives, the principles of a successful evacuation remain constant:
• Timely Preparation• Timely Decision Making• Centralised Control• Secure Movement
• Good communication underpins all of this
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Why Evacuate?
• External Conflicts/War
• Terrorism/Civil War
• Political Instability
• Economic Problems
• Health Epidemics
• Natural Disaster
• Diplomatic Relations
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Risk Indicators
Disease Should be defined in evacuation plans, however information should be derived from various sources such as Country Risk Forecast/Travel Security Online, Government advisories, Evacuation Monitor
Violent Crime/ Kidnapping/Extortion
Civil Unrest
Terrorism
War
Politically Motivated Violence
Triggers
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Concept of Operations
Local Assembly
Areas
Evacuee Assembly
AreaPort of
Departure
Safe Haven
Homes / Workplaces
Local Assembly
Areas
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Concept of Operations – STAND FAST
Local Assembly
Areas
Evacuee Assembly
AreaPort of
Departure
Safe Haven
Homes / Workplaces
Local Assembly
Areas
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In order to put the plan into effect you will need:
• Cash• Timely and accurate situation assessments - information sources• Reliable communications and reporting procedures• Access to local support logistics• Clearly defined decision-making authority and individual responsibilities• Clearly defined designation of evacuees (essential, non-essential, home nationals)• Up to date records and contact details• Pre-planned administrative actions and resources• Security and confidentiality• Establishment of liaison with identified parties - diplomatic, host nation, business partners• Information security - destruction, recovery, or storage
Evacuations - Key considerations
Questions
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MANY THANKS FOR YOUR ATTENTION!ANY QUESTIONS?
For more information:Internationalsos.comControlrisks.com
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