council day 1.pdf · management kyc aml & screening tax loan origination account management...

6

Speakers

Jamie BroomMacquarie

Louise O’ConnellFenergo CCO

Koen FruytBNP Paribas

Yvonne WangExos Financial

Craig ButterworthSymphony

Nicola PooleSantander

Joe SqueriExos Financial

Heather AdamsAccenture

Jon May JJC Fintech

Niall TwomeyFenergo CTO

Eimear StokesFenergo

James FolletteFenergo

Kevin O’NeillFenergo

Steve D’SouzaFenergo

Greg Watson Fenergo

Sean MooreFenergo

Rachel WhelanFenergo

Conor McGlynnFenergo

Marc Murphy

Fenergo CEO

Nilesh VaidyaCapGemini

Hessa HussainBenefit Bahrain

Abdulwahed JanahiBenefit Bahrain

Rohit MahnaSalesforce

Sean BradyExos Financial

Business Update

Strategy & Vision

Product Update

DeliverySimplified

Topics for Debate

BUSINESS UPDATE

Simplify & Streamline

the Implementation

Experience

Single Connected

Journey

Recent Investment

Funding Frictionless Experience

Digital Shift

Key Achievements

Corporate and Institutional Banking

(C&IB)

Commercial Business and Retail Banking

(CBR)

Buy Side (Asset Mgmt and

Investor Services)

Private Banking & Wealth Management

(PBW)

Market Opportunity

Digital Client

Orchestration

Product & Roadmap

Customer NewsGo Lives

Bolstering the Team for Scale

Louise O’ConnellChief Customer Officer

Eimear Stokes

VP of Product Design

Kevin O’Neill

Global Head of Buy-Side Division

Steve D’Souza

Global Head of Private Bank and Wealth Management Division

Olga Long

VP of Sales Operations

John Roche

VP of Technology & Research

James Follette

Global Head of Commercial, Business and Retail Banking

Keith Redmond

Delivery Head, Digital

STRATEGY & VISION

Strategy & Vision

Business Update

Product Update

DeliverySimplified

Topics for Debate

How We See The Market

PRIMARY DRIVERS

Operational Efficiency

Leverage Automation to

Complete TasksExample: Document Collection

Customer Self-ServiceExample: Completion of contact

details

Simplify Processes

Example: Eliminate redundancy across channels

Enhance The

Customer Experience

Simplify & Streamline the

JourneyExample: Consistent process

across all channels

Develop Integrated, Customer Centric Journeys

Example: Payment

management

Customer Loyalty

Example: Greater cross-selling of products

Safety

Adhering to Regulatory

ObligationsExample: Meeting the ongoing

challenges of new regulations

Community Based Approach

Example: Defining best practice in partnership with a community

Compliance by Design

Example: Purpose-built industry standard regulatory solutions

Product Vision 2020

Corporate and Institutional

Banking (C&IB)

Commercial Business and

Retail Banking (CBR)

Buy Side (Asset Mgmt and

Investor Services)

Private Banking & Wealth

Management (PBW)

CORE FENERGO CLM PLATFORM

MARKET

SOLUTIONS

MACRO

ROADMAP

CATEGORIES

MARKET

INVESTMENT

TRENDS

1. DIGITAL TRANSFORMATION

Digital transformation of client

journeys for Financial Institutions

2. REGULATORY CHANGE

Efficiently meeting new and changing

globally regulatory challenges

3. OPERATIONAL EXCELLENCE

Streamlining processes, driving

efficiencies and reducing resource overhead

Dig

ital T

ran

sfo

rmati

on

& R

eg

ula

tio

n

1. DIGITAL

TRANSFORMATION

2. PROCESS

EFFICIENCIES

3. CLM MATURITY 4. REGULATORY

CURRENCY

5.CONFIGURATION

& PRODUCTIVITY

6. UPGRADES

Delivering True Digital Transformation

ASSISTED CHANNEL- CRM -

API – Single Instance

Digital Client Orchestration

UNASSISTED CHANNEL- PORTAL / BANK.COM -

ASSISTED or UNASSISTED- BRANCH -

DCO

Any Customer Type / Any Product Type

CIB

KYC

Safety Commerciality

AML & Screening

Tax

OTC / Investor

Protection

Account Management

KYC

AML & Screening

Tax

Loan Origination

Account Management

Suitability

ID&V

KYC

AML & Screening

Account Management

Investor Onboarding

KYC

AML & Screening

Mandates

Broker Management

CB RB AM

PRODUCT UPDATE

Strategy & Vision

Business Update

Product Update

DeliverySimplified

Topics for Debate

Product Vision: Enabling Digital Transformation

ASSISTED CHANNEL- CRM -

API – Single Instance

Digital Client Orchestration

BRE

UNASSISTED CHANNEL- PORTAL / BANK.COM -

ASSISTED or UNASSISTED- BRANCH -

Data Model

DCO

Compliant by Design Digital Journey s

CHANNELS

CLIENT JOURNEY

MASTER

UNDERLYING

SUPPORT

SERVICES

KYC

External Credit

Agencies

AML Screening

Authorised Signatories

Client Risk Assessment

Document Mgmt

Duplication Services

Tax

Hierarchy Manager

Application Master ID + V

Reports and Dashboards

External Data

Services

Downstream Integration

Account Opening

ID&V Service

Integration

1

2

Open architecture / API first

Modular Delivery Approach

Regulatory Classifica-

tions

Rules Engine

Fenergo Data Integration Manager (FDIM)

JOURNEYS / FUNCTIONAL

CAPABILITIES

LEAD AND PROSPECT

MANAGEMENT

CLIENT ONBOARDING

ACCOUNT OPENING

CLIENT MAINTENANCE

CLIENT SERVICING

TRIGGER EVENTS

Fe

ne

rgo

C

ore

Core Client Workf lows

3 Bank Choice – Cloud

4True Omnichannel Approach

Next Generation Vision

With increasing levels of

automation and STP, the ability

for managers to exercise

oversight and control of those

automated processes is critical

Design for

governance,

oversight and

Control

Processes should be created to

complete automatically as default

and manual intervention should

only be required in exceptions

Manual intervention

should be by

exception only

All of our processes and product

solutions need to be designed on

the expectation that the

data/documentation required will be

sourced automatically, either from

3rd-party sources or from the

client/agent themselves

Source data and

documents

automatically, where

possible

The vision for Next Generation Fenergo is to digitalize the customer journey, ensuring data & documents

are automatically sourced, where possible, and manual intervention is managed by exception only

Next Generation CLM

Upgradability

2020

Scale &

Performance

Next Gen Functionality

Self-Sufficiency

t

V8 Project Analysis

A deep-dive analysis was completed on four

key features. These features were chosen based on project uptake & Dev/QA time spent

WORKFLOW

Toggle on/off WFsToo much Dev required for standard tasks

Design Authority Reusable Scripts Tools

LEGAL ENTITY DATA & DOCS

Core quick winsData changes impacting multiple rules

ArtefactsSequencing Data Tools

Product 1 Process2 Tools3 People 4

RISK ASSESSMENT

Core Product deep-dive on Risk Assessment configurability

Risk SMEs Training Tools

Standard vs Enterprise

Tier 1 & 2 FIs

✓ Global multi-business line adoption ✓ Fully configurable enterprise solution✓ Client-specific 3rd party integrations

Fenergo Enterprise

Mid Tier FIs

Simple Complex

✓ Out-of-the-box implementation✓ Set menu of configuration options✓ Standard topology options✓ Fenergo supported 3rd party providers✓ Set # of Dev days

Fenergo Standard

Simple Complex

Deliver maximum business benefit, fast Global multi-business line adoption

Cloud Offering

Application

Data

Runtime

Middleware

O/S

Virtualization

Servers

Storage

Networking

Application

Data

Runtime

Middleware

O/S

Virtualization

Servers

Storage

Networking

Application

Data

Runtime

Middleware

O/S

Virtualization

Servers

Storage

Networking

ON-PREMISEINFRASTRUCTURE

(as a service)MANAGED SERVICE

(SaaS)

FINANCIAL

INSTITUTIONSMANAGE

FENERGO

MANAGES

Fenergo Offering

24

CLIENT ENGAGEMENT MODEL

Closer connection of my org to yours

Alignment across all methods of client engagement in

Customer Success Management, Professional Services &

Post-Sale Support

Optimum Customer Experience

QBRs / MBRs

Direct client facing support

Customer Success

Management

Roadmap Engagement

Strategic Design Forums

Working Groups

Technology Forums

Product

Management

Community Based Approach

Regulatory Forums

Roundtables

Regulation

Effective Support

Global coverage

Business readiness

Customer

Support

Effective delivery

Quality

On time

Professional

Services

TOPICS FOR DEBATE

Topics for Debate

Business Update

Strategy & Vision

Product Update

DeliverySimplified

Fenergo Sharing Network

TOPICS FOR DEBATE

Fenergo Marketplace

29

Panellists

James Follette

Global Head of Retail and Commercial Banking,

Fenergo

Kevin O’Neill

Global Head of Buy Side,Fenergo

Steve D’Souza

Global Head of Private Bank and Wealth Management,

Fenergo

Greg Watson

Global Head of CIB,Fenergo

Rachel Whelan

Business Manager,Fenergo

The Holy Grail

30

Fenergo Enablement: A Financial Institution Wide CLM Solution

Corporate &

Investment

Banking

Commercial,

Business &

Retail Banking

Private Bank &

Wealth

Management

Asset

Mgt & Investor

Services

32

Influence & Clarity

The Roadmap

Journey

Client

Roadmap Forum

Engagement

Model

Product

Planning

Client Driven

PrioritiesRecent

Enhancements

The Midterm

Roadmap

Q&A

33

Client Roadmap Forum

Transparency into the Fenergo Roadmap

Insights into relative priorities across the community

Opportunity to debate and drive prioritization decisions

Provide a clear mandate to the Fenergo team

London, UK

Sydney,

Australia

Toronto,

Canada

34

Client Roadmap Engagement Model

CLIENT ROADMAP FORUM

Quarterly session to present and debate mid to long term priorities.

TIER ONECommunity based strategic level

prioritization of medium to long term

objectives as a group.

REQUIREMENTS

Maintaining a clear set of detailed Requirements specific to each client in Fenergo TFS.

PRODUCT MANAGEMENT MEETINGS

Meeting or call with Product Management every 3 months to validate and update Requirements.

TIER TWOCapturing a detailed set of roadmap

dependencies on a one-to-one

basis with each client.

R&D WORKSHOPS

Feature focused workshop lead by R&D build teams in the run in to Release.

DESIGN WORKSHOPS

Specific working group spun out of the Design Forum to tackle a certain item.

REG WORKING GROUPS

Specific working group spun out of the Reg Forum to tackle a certain item.

TIER THREEGranular workshops and

presentations on specific elements

of functionality close to release.

35

Product Planning

Stakeholder Input

Product Management

Prioritization & Planning

R&DDelivery

All proposals are assessed and

refined by the relevant Product

Manager

Clients, technology,

regulatory and innovation

partners are the source of

most Roadmap candidates

Customer and Platform

Engineering teams

building out our Product

Priority areas for next

investment called on the basis

of value and importance

Case Management

Configuration

Associations & Related Parties

Entity Data Management

Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

DrivenClient

Priorities

Client Driven Priorities

Case Management

Configuration



Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

✓ Page Editor

✓ Lookups

✓ Workflow

✓ Rules Integration to Workbench

Case Management

Configuration



Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

✓Controlled case cancellation

✓Case suspension

✓Process maturity

✓Match & merge

✓Bulk screenings

✓Tax enhancements


Case Management

Configuration



Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

✓Rollback

✓Proposed Changes Summary

✓Dynamic Case Scope


Case Management

Configuration



Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

✓Improved visibility and usability of the Hierarchy Manager

✓Large-volume visualization

✓Proportional ownership

✓Enhanced filtering – LEs, Association Type, PEPs


Case Management

Configuration



Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

✓EMIR

✓FINRA 2111

✓SFTR

✓MAS

✓KYC Rules Framework for 70+ Jurisdictions


Case Management

Configuration



Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

✓Codeless processing fields added to Agency Bulk Upload file

✓Increased Bulk Upload file performance

✓Enhanced messaging to pinpoint bulk file errors

✓One click generation of lookup values

✓Automatic maintenance of Trading Entity names

✓ALERT access code added as a standard field to the Bulk file


Case Management

Configuration



Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

✓Drag & Drop

✓Improved upload performance

✓Improved configuration capabilities

✓Consolidated view of document at LE level

✓Easier reuse of existing documents

✓Easier identification of fileless document

✓Increased efficiency across major use cases

✓Clearer, more intuitive information presentation


Case Management

Configuration



Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

✓Salesforce RM App

✓eKYC Web Channel

✓Digital Client Orchestration API


Case Management

Configuration



Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

✓Integral to everything we do

✓Data Grids as Cards

✓Tooltips


Case Management

Configuration



Agency Management

Regulation

Digital Channels

Document Management

AML / Screening

UX

✓Create screenings in bulk

✓Fewer clicks, especially dealing with large hierarchies


48

Cocktail Reception

Time: 19:15

Meet at Reception

Welcome Dinner

Time: 20:00 – 22:00

Powerscourt House

Exercise Class:

6:45am Reception

Breakfast:

6:30-8:30am

Sika Restaurant

Day 2: 8:45am SHARP

council day 1.pdf · management kyc aml & screening tax loan origination account management...

Documents