corporate profile 2020 · resource management. staff transformation initiatives. camping...
TRANSCRIPT
Corporate Profile
2020
www.servest.co.za
Integrated Facilities Solutions? Think Servest.
Why do we exist?
VISION:
to be the Leading Integrated Facilities Management Organisation in Africa.
MISSION:
to have strategic partnerships with our clients, helping them to integrate people, place, process and technology to achieve their triple
bottom line & strategy. We do this by providing multiple solutions that create functionality, comfort, safety and efficiency in the built and
marine environment.
3
Our Values
“We have created a positive work environment that keeps our teams positive, involved and motivated. ”
Who are we?
Servest is the destination for world class, integrated solutions to all your facilities managementrequirements.
Our philosophy is built on the foundation that Servest is in the business of people, they are the core of ourbusiness. The very reason our business exists is to partner with our clients to create an efficientenvironment where we allow them to focus on delivering on their core activities. Even as we continue togrow, we ensure that our promise of personalised, high quality service solutions are brought to our clients,no matter their sector or business size.
Our goal as a business is to optimise our structure and processes to ensure reduced cost, efficiencies andimproved customer service. Our customers are vital to the sustainability and growth of our organisationand therefore it is important for us to, rather than offer them a mere service, strategically partner withthem and present them with integrated solutions that optimise and support their own business strategy,increasing their triple bottom line. This is how we can add value to their businesses and set ourselvesapart from our competitors.
Our vision is to grow Servest by building a strong foundation for sustainable and profitable growth throughdriving a high performance culture that is focused on our customers. A feature of this strategy is theextension of empowerment into our African markets through training, associations, partnerships and jointventures. The aim is to create a foundation for sustainable growth through local capacity building.
Following a landmark black economic empowerment deal with our investment holding company KagisoTiso Holdings, Servest is the first, majority black-owned facilities management company on the Africancontinent with a significant presence in Africa with multicurrency earnings. Servest’s African operationsare headquartered in Johannesburg and have a footprint in multiple African countries.
“We believe that our success is dependent on
the successand wellbeing of our staff and that of our
clients.“
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Who are we?
51.85%Black Ownership and
13.40%Black Female Ownership
Kagiso TisoHoldings
52%
FoundingMembers
32%Management
16%
SERVEST GROUP PTY (LTD)Holding Company (HoldCo)
SERVEST PTY (LTD)Operating Company (OpCo)
100%
Boar
d of
Dire
ctor
s &Ex
ecut
ive
Man
agem
ent
Shareholding Structure and % Ownership B-BBEE Certificate
KENTON FINEGROUP CHAIRMAN
ANDREW MAGGSCHIEF FINANCIAL DIRECTOR
XOLILE SIZANIGROUP CHIEF EXECUTIVE OFFICER
AVHAATHU RATHOGWAGROUP SALES & MARKETING DIRECTOR
FRANCOIS OOSTHUIZENGROUP CHIEF OPERATIONS OFFICER
SELAOTSWE LALA SEPENGNON-EXECUTIVE DIRECTOR
DENNIS ZIETSMANCO-FOUNDER & DIRECTOR
EXCO
EXCO
Criteria
OwnershipManagement Control
Skills Development
Enterprise & SupplierDevelopment
Socio-Economic Development
Overall Result
Priority Elements Achieved
Empowering Supplier
Nature of Business
Certificate Number
25.0014.05
16.74
36.82
5.00
97.61
Yes
Yes
All Industries
PV_1911013
25.0019.00
20.00
40.00
5.00
109.00
Black OwnershipBlack Female Ownership
Designated Group Supplier
Modified Group Supplier
Exclusion Principle Applied
Measurement Period
Re-Issue Date
Issue Date
Expiry Date
Version Number
51.85%13.40%
No
Yes
Yes
30 Sept’ 2019
Result Weight Element Result
LUNGILE LANGAGROUP HUMAN RESOURCES DIRECTOR
03 Dec’ 2019
19 Nov’ 2019
28 Nov’ 2020
EXCO
EXCO
CV02
WEBB MEKODIRECTOR OF INTEGRATED SOLUTIONS
& STRATEGY
EXCO
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Who are we? – Our History
Servest is founded by Kenton Fine & Dennis Zietsman in April.
The company makes its first acquisition in November -Durban based washroom & hygiene business, Total Hygiene Services.
1997
The group grows its UK operations by acquiring cleaning franchise operator, Ecocleen.
2001
Servest expands its offering into Cleaning, Laundries, Security & Marine Services by acquiring various entrepreneurially owned businesses.
On 6 August Servest lists on the JSE.
The Group further develops its offering by making acquisitions in Office Automation, Mail Logistics, Waste Management and High-tech Security Surveillance businesses.
1998
”“ "A journey of a thousand miles begins with a single step" – Chinese Proverb
Servest enters the horticultural market with the acquisition of Real Landscapes and The Office Plant.
The Group takes its first steps to achieve its global ambitions with the acquisition of UK based cleaning & security company, Executive Group.
1999
Servest further expands its landscaping offering with the acquisition of sports field and turf specialist company, Turftek.
Adding to its global portfolio, the group acquires a waste management business in Sydney Australia and opens a security surveillance office in Nevada USA.
2000
Subject to a potential hostile bid on the JSE, Servest management effect a management buy-out with the help of African Merchant Bank and delist from the JSE
2002
Having received attractive offers for its foreign assets, the Group sells its businesses in the UK, Australia and the USA and focusses solely on South Africa for the next few years.
2003
African Merchant Bank exit the business & management take the opportunity to do a management buy-in, increasing their stake to 53% and simultaneously conclude a BEE deal with Safika and RMB Corvest who take up the balance of the equity.
Following on its previous success in the UK market, the Group decides to re-invest back into the UK by acquiring a 75% shareholding in Ecocleenand begins its UK buy and build strategy.
2006
Servest enters the parking management industry.
2008
The Group adopts a monolithic brand strategy by rebranding all its operations under the Servest brand, including the UK.
2010
The Group expands into Africa by acquiring Easipark and using this as a its base for growth into the continent.
2011
Furthering its Africa expansion the Group acquires Camp Management and Catering businesses operating in Africa.
2012
Servest takes its first step towards becoming an Integrated Facilities managerand Public Private Partnership operator, by acquiring ECH Solutions, operating in SA and Botswana
2013
RMB Corvest & Safika exit the SA business and pave the way for an Investment by Pan African investment company, KagisoTiso Holdings who acquire 51% of the business.
2015
Servest merges its UK business with global FM group, Atalianand Servest Africa exits the business.
2018
Servest remains a leading black owned FM company in Africa.
2019
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Our Contributions – Lesipho Trust
The Lesipho Trust is a fund and non-profit organisation (NGO) that seeks to provide opportunities and economic assistance to qualifying black South African’s and their businesses. The Trust has supported a number of organisations including Sapphire Blue, Mpilwenhle Wellness, Amugelang Trading , Jedidiah Corp, Umfundisi - Car Wash, Thape Media, Media Klink, Kumusa Consulting, and Bophelo and Ditiro.
Founded in 2014, the Lesipho Trust seeks to impact local communities, through Enterprise Development, Supplier Development and Socio Economic Development.
The Trust empowers communities and black businesses to create meaningful social change within the communities in which Servest operates. It assists companies in advancing their businesses and provides the necessary support they need to become Servest preferred suppliers, thus enabling their inclusive economic participation to drive their sustainability.
“Overcoming poverty is not a gesture of charity. It is an act of justice... ”- Nelson Mandela
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What we do
LANDSCAPING & TURFCreating and maintaining
yourenvironment, responsibly
FACILITIES MANAGEMENTAn integrated team of
professionals providing integrated solutions to our strategic partners by integrating technology, people, place and processes to drive our
clients triple bottom line.
SECURITYKeeping your business safe
and secure
TROLLEY MANAGEMENTServices include trolley
maintenance, loss prevention measures, asset
tracking and retrieving of lost trolleys
TECHNICAL SERVICES & PARKING
Innovative and up to date monitoring
and equipment solutions
CLEANING SERVICESCreating clean and hygienic
environments that encourage
productivity
CATERING Great tasting food, responsiblysourced to suit your business
andbudget
OFFICE SERVICESEnsuring clean and hygienic
spaces. Protecting your business from the impact of
pests. Enriching your surroundings
Driving a positive work environment through:
Power of One RecognitionProgramme
At the table with the CEOwhere high performers have
lunch with the CEO
Staff training anddevelopment Resource management Staff transformation initiatives
CAMPING MANAGEMENTWe design, build and
operate camps or various sectors including mining, energy and construction
sectors across the continent
MARINEWe specialise in providing
dedicated and reliable around the clock transport
solutions to the marine industry, from any of the
South African ports.
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Our FootprintThe company has a significant presence in Africa with multi-currency earnings, and our African operations are headquartered in Johannesburg. We have a footprint in multiple African countries, and employ 24 000 colleagues, over 11 110 sites.
Our integrated facilities management solutions which include space planning and interior design, environmental solutions, parking support, catering and hygiene solutions, security and landscaping touch the working lives of thousands of people employed by eminent entities.
Ghana
NigeriaKenya
Malawi
Namibia
Zambia
AFRICA
Botswana
10
Training & DevelopmentServest strongly believes in the development of their staff and to prove this, our training metrics for the past 4 years has been provided below.
MANAGEMENT ENHANCEMENTManagement development training for continuous improvements.Leadership development.Succession planning.
COMPREHENSIVE COLLEAGUE TRAINING5 969 colleagues trained.
Colleagues receive formal and informal training.
COLLEAGUE TRAININGColleague development for improved performance.Leadership development.Colleague retention.
CENTRE FOR EXCELLENCEProvide formal training to upskill our people.Qualify colleagues & skills vetting.SETA, SASSETA & SAQWA accredited.
GRADUATE DEVELOPMENT PROGRAMMECreate employment.Inject new pool of trained graduates.Nurture an employable workforce.
INDUCTION AND DEVELOPMENTTailor-made to meet client requirements.People development.Customer centric.
2016
4,92
1
2017
7,27
7
2018
6,29
4
NUMBER OF COLLEAGUES WHO RECEIVED TRAINING
2016
344
2017
354
2019
338
NUMBER OF TRAINING PROGRAMMES
2016
R55.
2m
2017
R59m
2019
R60m
ESTIMATED TOTAL COST COVERED BY COMPANY
20195,
969
2018
342
2018
R89m
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Our ClientsOur clients range from blue chips to small enterprises, private to public sectors across vast industry sectors, among others including healthcare, hospitality, retail, transport, mining, agriculture, automotive and distributions sectors. We have more than 6 500 valued clients across the different sectors.
“ We take our values extremelyseriously, because we value our
partners, you – our clients. ”
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Our Clients
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Triple Bottom Line & Strategic Impact of Integrated Solutions
PROFIT IMPACT
• Cost Optimisation• Increase Productivity• Extending Asset
Lifespan• PPP
PEOPLE IMPACT
• Support of Culture• Improve Stakeholder
Satisfaction• Increasing Flexibility
PLANET IMPACT
• Impact of Carbon Footprint
CROSS IMPACT
• Risk Management• Positive Disruption• Consulting / Advisory• Brand Management
Our Growth Strategy
Continuous Improvement
Framework
Servest Values - Passion, Reputable, Original & ActiveWe aim to ensure the integration of people, systems, places, processes and technology
Leading Integrated Facilities Management Organisation Africa
High Performance Culture
Synergies
Integration
Efficiencies
Alignment
FIN EXEC
I want a Solution: I want a Partner:
Single Point of contactSolution FocusIntegrate capex & opex
Integrated SolutionsProcurement
Change PartnerCustodian of the property assetBusiness SolutionPartner/Investor
Asset Solutions
PROPFM
I want a Service I want a Manager:
Improve ServiceReduce CostBundle CostsSingle Costings
ConsultingCleaningSecurityCateringLandscapingHygiene
Technical KnowledgePerformance FocusCost Certainty
Contract Management
Pest ControlParkingInteriorsTechnicalMarine
14“ If everyone is moving forward together, then success takes care of itself.
- Henry Ford ”
Revenue Growth
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Servest has grown at 111% CAGR over the last 2 decades, and continues to grow from strength to strength.
