corporate presentation -kvp business solutions

www.kvpcorp.com

Corporate Presentation of KVP Business Solutions

April 2012

Unleash Your Business Potential

Index

2

Business philosophy Vision, alignment with customer goals, and translating actions to customer

delight Business facts

Industry focus Customers Challenges we address

Service deliverables Service delivery framework / quality management system People competency framework : ensure higher service quality

Differentiator Voice of customers Commitment

Business philosophy

3

Build growth engine

1. Acquire new customers

2. Effective collaborative

delivery management

3. Impeccable customers

service

4. Delight existing

customer

Technology enablement Effectiveness organizational transformation

Strategy alignment Process efficiencies

People efficiency

Mission & Vision and business goals

4

Mission

To support growth oriented firms with right solutions to scale. We build

growth platforms to transform business using integrated consulting, process re-engineering and cloud technology solutions.

Vision

To be the finest cloud technology aggregator with strong emphasis on business consulting to provide transformational value to customers globally

Goal

To make business smarter and focus on building happy customers and happy communities.

Challenges we address

5

Build growth engine



delivery management


service

4. Delight existing

customer

Marketing: Unable to define ROI from their investment

Inside sales: Leads conversion ratio is too low

Sales team: Getting raw deals at low price points. Unable to focus on high priority cases, effective call management.

Account management: Unable to cross-sell across regions smartly, improve share of wallet and effectively track competition.

Management: Unable to drive effective review and forecast

Business facts : Industry verticals

6

Founded : 2008 Team size: 50 members Services: Consulting, Process Re-engineering, Cloud technology Focus: Facilitate growth using social enterprise framework Serviced over 60 + customers across 5 industry verticals / across established, growing and

emerging firms Gold Partner of Salesforce.com and were the winners of the Emerging Partner Award from

Salesforce.com

• Industrial equipment• Fabrication & custom manufacturing

• Product manufacturing• Transportation• FMCG & retail• Supply chain and distribution

Manufacturing

• IT hardware manufacturing• Software product development

• IT services / solutions• Technology & R&D services• ITES/ Call Center / BPOs• Networking• Mobile technology

Technology

• Health care• Health plan• Drug discovery and clinical trials

• Pharma and drug manufacturing

• Medical equipment

Life science

• Large, mid and single property hotels

• Real estate

Hospitality and real estate

• Banking services / Microfinance

• Insurance• Investment advisory• Venture capital / private equity

• Foreign exchange services

Financial services

CustomersManufacturing

Technology Life science

Financial Services

Hospitality and real estate

Siz

e o

f busi

ness

Gro

win

gEm

erg

ing

Est

ablis

hed

7


8

Build growth engine



delivery management


service

4. Delight existing

customer

Operations planning: Unable to forecast as lack of real time data from sales

Production schedule: Sales don’t get the right details of production or servicing – for manage customer

Invoicing data: Sales and finance not in-sync and higher account receivables

Customer satisfaction details not shared across key stakeholders


9

Build growth engine



delivery management


service

4. Delight existing

customer

Service planning: Delayed information of product delivery to service team (installation)

Resource scheduling: Reactive resource allocation and un-even loading

Customer touch point: Customer unable to easily access service resources and over dependency on few

Transparency of issues: Issues are addressed by individuals and transparency becomes a key factor

Central customer data: Unable to track customer data when issue are raised

Difficult to track customer support contract and service entitlements to ensure quick and speedy response


10

Proactive service: Strong after market / after sales support using auto triggers for internal reminder

Effective communication: Auto emails based on action taken by service team

Transparency of operations: Customer self service portals, auto SMS, emails

Work flow and escalation for effective and on-time support:

Feedback loop: Auto short and quick feedback survey to ensure the loop is closed and RCA for non-compliance

Build growth engine



delivery management


service

4. Delight existing

customer

Service deliverables

11

Consulting Process reengineering

Cloud technology

•Sales and marketing consulting •Supply chain consulting •Cloud consulting

•Process mapping •Process standardization •Process deployment

•Application deployment •Platform deployment •Technology adoption support •KVP cloud factory •Cloud re-engineering service

Delivery frame work and Quality management system

12

Business requiremen

t

Success parameter

s

Solution design

Deliverables and SLA’s

Project group

Basic project plan

Finalize

Mile stone planning

Dependencies

RiskTeam

Tasks

Actual vs. planned

Review system

Customer review

Internal

Reporting

Change management (planned)

Customer portal Customer

communication plan

Initial engagement planning phase Service delivery planning phase Project planning phase

People competency framework : ensure higher service quality

13

Hiring quality

Competency mapping – Balance score card

methodology

Training

Performance management

Customer feedback driven

Internal feedback driven

Quality management

Delivery excellence

Voice of customer

14

“Using leading collaborative technology from Salesforce.com coupled with KVP’s integrated business process building approach is now bringing all MMM stakeholders including direct sales, channel sales, service, support and customers on one single platform to facilitate inclusive growth.”

Mr. S. A. Mohan, CEO of Maini Materials Movement

“Partnering with KVP has helped us in driving new operational efficiency, increased visibility and accelerate innovation enterprise-wide”

Mr. Prakash Venkatesan, CEO of Essae Digitronics