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CONSUMER INTELLIGENCE AND CONSUMER INTELLIGENCE AND INSIGHTS ON THE SA WINE INDUSTRY INSIGHTS ON THE SA WINE INDUSTRY 1 31 MAY 2011 31 MAY 2011

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Page 1: CONSUMER INTELLIGENCE AND INSIGHTS ON THE SA WINE … · 360360°consumer archetype profiling consumer archetype profiling Dipstick consumer research can be used on an ad-hoc basis

CONSUMER INTELLIGENCE AND CONSUMER INTELLIGENCE AND INSIGHTS ON THE SA WINE INDUSTRYINSIGHTS ON THE SA WINE INDUSTRY

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31 MAY 201131 MAY 2011

Page 2: CONSUMER INTELLIGENCE AND INSIGHTS ON THE SA WINE … · 360360°consumer archetype profiling consumer archetype profiling Dipstick consumer research can be used on an ad-hoc basis

We are MARKET RESEARCH AND CONSUMER INTELLIGENCE EXPERTSwho ensure you make smarter, more-profitable decisions by optimising your marketing ROI – imperative when economic conditions are challenging

OUR MARKET RESEARCH SOLUTIONS HELP TO:

CREATE CONSUMER-FOCUSED STRATEGY

COMPANY OVERVIEWCOMPANY OVERVIEW

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CREATE CONSUMER-FOCUSED STRATEGY

UNDERSTAND MARKET & CONSUMER NEEDS

DEVELOP TARGETED PRODUCTS

DELIVER EFFECTIVE MARKETING

SUPPORT DECISION-MAKING

REDUCE INVESTMENT RISK

IMPROVE ACCOUNTABILITY

Page 3: CONSUMER INTELLIGENCE AND INSIGHTS ON THE SA WINE … · 360360°consumer archetype profiling consumer archetype profiling Dipstick consumer research can be used on an ad-hoc basis

OUR EXPERIENCEOUR EXPERIENCE

We are a Proudly South African company that has provided market research solutions and consumer intelligence reports to global brands.

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ANALYTIXANALYTIX OVERVIEWOVERVIEW

Our expertise is focused on the planning phases of the marketing cycle which helps

you make smarter, more-profitable decisions with reduced risk.

We specialize in Quantitative Surveys/Analysis (WHO, WHAT) and Ethnographic Research (HOW, WHY?)

We have access to extensive databases in South Africa and Nigeria and are

specialists at creating consumer intelligence reports that are sold globally.

Bloomberg have recently concluded a partnership with us to market and distribute

all our Intelligence Reports to their 300,000 global subscribers.

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all our Intelligence Reports to their 300,000 global subscribers.

We are a Proudly South African-accredited company which ensures quality

assurance through tried-and-tested processes

Companies benefit from our level 3 B-BBEE certification which allows for

procurement recognition of 110%

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DESIGN & CONDUCT

RESEARCH

OUR APPROACH IS OUR APPROACH IS CONSUMERCONSUMER--CENTRICCENTRIC

OUR UNIQUE APPROACH:

INTEGRATED AND HOLISTIC INTELLIGENCE

BUSINESS AND MARKETING PLANNING FOCUS

TRANSLATE INTELLIGENCE INTO STRATEGY AND ACTIONS

UNDERSTAND BUSINESS OBJECTIVE

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INTEGRATE AND ANALYSE ALL PUBLIC AND

INTERNAL DATA AVAILABLE

VOLUMES

CUSTOMER

MEDIA

BRAND

DATABASE

INTERNALDATA

AMPS

CENSUS

MACRO-ECONOMIC

INDUSTRY MONITORS

RAMS, TAMS, LSM

EXTERNALDATA

PRESENT HOLISTIC BUSINESS SOLUTION

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EXAMPLES OF EXAMPLES OF QUESTIONS WE ANSWERQUESTIONS WE ANSWER

Which consumer and product segments are growing? What are their needs and unmet needs? Where should you invest your money over the next 5 years?

What is the feasibility of launching a new brand, product or service and what should your ideal value proposition be?

What does the market think of your brand and competitors? Who are your target market?

What media are your target market consuming? How do you reach them most What media are your target market consuming? How do you reach them most effectively and efficiently?

Did you achieve your strategic and tactical objectives? What was the ROI on your marketing spend?

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Page 7: CONSUMER INTELLIGENCE AND INSIGHTS ON THE SA WINE … · 360360°consumer archetype profiling consumer archetype profiling Dipstick consumer research can be used on an ad-hoc basis

We conduct ethnographic market research (in-home discussions, shadowing, collage and diary exercises.) that provides you with a 360°profile of your consumer to develop new product/value propositions and successful marketing and communication strategy.

This approach helps to unearth in-depth consumer wants that is often beneath the more rational consumer behaviour feedback provided by almost all research methodologies.

360360°°CONSUMER ARCHETYPE PROFILINGCONSUMER ARCHETYPE PROFILING

Page 8: CONSUMER INTELLIGENCE AND INSIGHTS ON THE SA WINE … · 360360°consumer archetype profiling consumer archetype profiling Dipstick consumer research can be used on an ad-hoc basis

Dipstick consumer research can be used on an ad-hoc basis to get feedback on ANY business questions e.g. awareness, advertising feedback, usage, pricing, competitor perceptions, media consumption.

We conduct surveys among a small but robust sample to provide an affordable solution that allows for rapid turnaround.

DIPSTICK CONSUMER RESEARCH: DIPSTICK CONSUMER RESEARCH: AWARENESS, PERCEPTIONS AND USAGEAWARENESS, PERCEPTIONS AND USAGE

SPONTANEOUS AWARENESS

AIDED AWARENESS

PERCEPTIONS

USAGE

OnOnOnOn----line surveys line surveys line surveys line surveys

Telephonic SurveysTelephonic SurveysTelephonic SurveysTelephonic Surveys

Face to Face/Face to Face/Face to Face/Face to Face/VoxVoxVoxVox PopPopPopPop

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We have more than 40 pre-packaged consumer intelligence reports that are created by expert analysts - saving your valuable time and resources.

We also provide customised analysis and intelligence reports based on your specific information needs regarding markets or consumer segments.

INTELLIGENCE REPORTSINTELLIGENCE REPORTS

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EXAMPLE OF ANALYSIS AND REPORTEXAMPLE OF ANALYSIS AND REPORT

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Reports filled with charts, graphs, tables and insights

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SELECTED SA WINE/BRANDY CONSUMER FINDINGSCONSUMER FINDINGS

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BOTTLED WINE AND BRANDY:BOTTLED WINE AND BRANDY:CONSUMER TRENDS CONSUMER TRENDS

The number of Wine consumers has increased from 1.87 million in 2005 to almost 3 million in 2010, an increase of just

over 1 million consumers. The proportion of Bottled Wine consumers has increased significantly between 2009 and 2010.

2005 2006 2007 2008 2009 2010

Total SA adult population (16+ years) 30,655,696 30,903,002 31,109,074 31,305,016 32, 498, 063 33,141,487

Bottled Wine consumers 1,871,161 2,055,546 2,089,911 2,231,898 2,417,961 2,993,857

% of total adult 6.1% 6.7% 6.7% 7.1% 7.4% 9.0%

12Source: AMPS 2010B

Sample Sizes : 25 160 (Total); 2768 (Bottled Wine consumed in past 7 days)

Note: all figures based on weighted numbers

2005 2006 2007 2008 2009 2010

Total SA adult population (16+ years) 30,655,696 30,903,002 31,109,074 31,305,016 32, 498, 063 33,141,487

Total Brandy consumers 3,676,161 3,983,019 4,315,259 4,058,813 3,960,362 3,859,396

% of total adult 12.0% 12.9% 13.9% 13.0% 12.2% 11.6%

There has been a decline in the number of Brandy consumers from a high of 4.3 million (13.9% of adults) in 2007 to just

over 3.8 million in 2010 (11.6% of adults).

Stronger branding and marketing of the Brandy category may be necessary to appeal to a wider consumer base and

encourage people to start drinking Brandy (again) rather than competitor categories like Whisky.

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LSM GROUP PROFILELSM GROUP PROFILE

20%

40%

60%

80%

100%

29% 25%18%

37% 42%

36%

19% 19%

20%

15% 14%26%

LSM profile of consumers of brandy and bottled wine

LSM 9-10

LSM 7-8

LSM 5-6

LSM 1-4

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In 2010, 26% of Bottled Wine consumers lived in LSM 9-10 households compared to 14% of Brandy consumers.

Only 18% of Bottled Wine consumers lived in LSM 1-4 compared to the 30% among the total SA population.

Source: AMPS 2010B

Sample Sizes : 25 160 (Total); 2883 (Brandy consumed in past 7 days) 2768 (Bottled Wine consumed past 7 days)

Note: all figures based on weighted numbers

Frequency LSM 1-4 LSM 5-6 LSM 7-8 LSM 9-10

Total 9,890,145 12,527,080 6,450,923 5,151,512

Consumers of Brandy (past 7 days) 954,467 1,620,946 739,049 544,934

Consumers of Bottled Wine (past 7 days) 530,548 1,080,548 613,080 769,681

0%

20%

Total Consumers of brandy (past 7 days) Consumers of bottled wine (past 7

days)

29% 25%18%

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GENDER PROFILEGENDER PROFILE

20%

40%

60%

80%

100%

47%

70%

50%

53%

30%

50%

Gender profile of consumers of brandy and bottled wine

Female

Male

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In 2010, the gender split for consumers of Bottled Wine was equal at 50%, similar to the total SA population.

Among Brandy consumers, 70% were male.

Frequency Male Female

Total 16,113,054 17,906,605

Consumers of Brandy (past 7 days) 2,707,455 1,151,941

Consumers of Bottled Wine (past 7 days) 1,494,908 1,498,949

0%

20%

Total Consumers of Brandy (past 7 days) Consumers of bottled wine (past 7

days)

Source: AMPS 2010B

Sample Sizes : 25 160 (Total); 2883 (Brandy consumed in past 7 days) 2768 (Bottled Wine consumed past 7 days)

Note: all figures based on weighted numbers

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AGE PROFILEAGE PROFILE

20%

40%

60%

80%

100%

15%

14% 17% 13%

13% 18%18%

19%22%

21%

15%14%

15%

11%10%

11%

11% 7% 10%

Age profile of consumers of brandy and bottled wine

60+ Years

50-59 Years

40-49 Years

30-39 Years

25-29 Years

20-24 Years

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There was a significantly higher proportion of Brandy and Bottled Wine consumers aged 25-29 years (18%) compared to the total SApopulation (13%).

Frequency 15 - 19 20 - 24 25 - 29 30 - 39 40 - 49 50 - 59 60+

Total 5,132,944 4,898,527 4,420,522 6,559,332 5,248,618 3,678,657 3,901,899

Consumers of Brandy (P7 days) 469,775 662,346 706,056 836,505 537,981 370,638 254,693

Consumers of Bottled Wine (P7 days) 348,104 378,478 530,285 623,860 455,210 335,806 300,989

0%

20%

Total Consumers of Brandy (past 7

days)

Consumers of bottled wine (past

7 days)

15% 12% 12% 15-19 Years

Source: AMPS 2010B

Sample Sizes : 25 160 (Total); 2883 (Brandy consumed in past 7 days) 2768 (Bottled Wine consumed past 7 days)

Note: all figures based on weighted numbers

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POPULATION GROUP PROFILEPOPULATION GROUP PROFILE

20%

40%

60%

80%

100%

75% 74%63%

9% 8%

8%

3% 2%

1%

13% 16%28%

Population group profile of consumers of brandy and bottled wine

White

Indian

Coloured

Black

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74% of Brandy consumers were Black compared to 63% among Bottled Wine consumers.

Frequency Black Coloured Indian White

Total 25,613,102 2,941,695 927,204 4,537,658

Consumers of Brandy (P7 days) 2,864,515 311,546 59,896 623,439

Consumers of Bottled Wine (P7 days) 1,891,546 242,145 35,982 824,185

0%

20%

Total Consumers of Brandy (past 7 days) Consumers of bottled wine (past 7

days)

Source: AMPS 2010B

Sample Sizes : 25 160 (Total); 2883 (Brandy consumed in past 7 days) 2768 (Bottled Wine consumed past 7 days)

Note: all figures based on weighted numbers

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HOME LANGUAGE PROFILEHOME LANGUAGE PROFILE

20%

40%

60%

80%

100%

15% 18% 22%

12% 8%

17%22% 20%

18%15% 14%

8%9%

8%7%

8% 10%9%

10% 11% 10%3% 4% 3%3% 2% 2%2% 2% 1%1% 1% 1%

Language profile of consumers of brandy and bottled wine

Ndebele

Swazi

Venda

Tsonga

Tswana

South Sotho

North Sotho

Xhosa

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In 2010, 22% of consumers of Bottled Wine spoke Afrikaans as their home language compared to 15% of the SA population.

17% of consumers of Bottled Wine spoke English as their home language and 18% spoke Zulu .

Frequency Afrikaans English N.Sotho Ndebele S.Sotho Swazi Tsonga Tswana Venda Xhosa Zulu

Total 4,982,239 4,056,543 7,544,640 5,224,971 2,958,011 2,718,172 3,330,760 1,038,150 897,996 739,187 341,312

Consumers of Brandy (past 7 days) 707,886 327,340 775,771 559,543 309,671 387,814 406,729 153,587 78,152 72,675 51,837

Consumers of Bottled Wine (past 7 days) 652,088 514,502 538,097 249,161 205,072 269,957 306,731 95,471 53,444 33,304 35,408

0%

20%

Total Consumers of Brandy (past 7

days)

Consumers of bottled wine (past

7 days)

15% 18% 22%Zulu

English

Afrikaans

Source: AMPS 2010B

Sample Sizes : 25 160 (Total); 2883 (Brandy consumed in past 7 days) 2768 (Bottled Wine consumed past 7 days)

Note: all figures based on weighted numbers

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PROVINCE PROFILEPROVINCE PROFILE

20%

40%

60%

80%

100%

2% 2% 2%6% 9% 8%14% 11% 8%

21% 17% 18%

7% 7%5%

11%10%

10%

20% 23% 28%

8% 10% 9%

Provincial profile of consumers of brandy and bottled wine

North-West

Gauteng

Limpopo

Mpumalanga

Kwazulu-Natal

Eastern Cape

Free State

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The highest proportion of Brandy and Bottled Wine consumers lived in Gauteng (23%).

Frequency Western Cape Northern Cape Free State Eastern Cape Kwazulu-Natal Mpumalanga Limpopo Gauteng North-West

Total 3,523,874 717,888 2,210,093 4,733,845 7,148,459 2,339,595 3,752,138 6,882,529 2,711,238

Consumers of Brandy (past 7 days) 448,978 87,329 329,896 421,858 665,132 265,956 373,037 884,329 382,879

Consumers of Bottled Wine (past 7 days) 363,409 65,670 249,961 234,033 531,032 149,254 289,825 829,139 281,534

0%

20%

Total Consumers of Brandy (past 7

days)

Consumers of bottled wine (past

7 days)

10% 12% 12%2% 2% 2%6%

Northern Cape

Western Cape

Source: AMPS 2010B

Sample Sizes : 25 160 (Total); 2883 (Brandy consumed in past 7 days) 2768 (Bottled Wine consumed past 7 days)

Note: all figures based on weighted numbers

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CONSUMER TRENDS 2006CONSUMER TRENDS 2006--2010: 2010: POPULATION GROUPPOPULATION GROUP

60%

80%

100%

53% 55% 56%61% 63%

Bottled Wine Population Group Profile: 2006 - 2010

Black

Coloured

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There has been strong growth in the proportion of Black consumers Bottled Wine, from 53% in 2006 to 63% in 2010.

The proportion of White consumers Bottled Wine declined from 37% in 2006 to 28% in 2010.

0%

20%

40%

2006 2007 2008 2009 2010

37% 37%33% 31% 28%

1% 2%1%

1%1%

8% 6%9%

8%8%

Indian

White

Source: AMPS 2006-2010B RA (Adults 16+ years old)

Sample Sizes : AMPS 2006 (24 813); AMPS 2007 (21 068), AMPS 2008 (21 083); AMPS 2009 (25 170); AMPS 2010 (25 170)

Note: all figures based on weighted numbers

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QUESTIONS THAT STILL NEED QUESTIONS THAT STILL NEED

TO BE ANSWEREDTO BE ANSWERED

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IMPORTANT QUESTIONS WE STILL NEED IMPORTANT QUESTIONS WE STILL NEED TO ANSWERTO ANSWER

How do we responsibly increase the number of wine and brandy consumers in South Africa?

Which consumer and product segments are growing?

Why do consumers prefer a certain alcoholic beverage category?

For which occasions do they prefer certain categories? Why?

What are the emotional benefits (image) derived from drinking a certain alcoholic What are the emotional benefits (image) derived from drinking a certain alcoholic beverage?

How do we position the Wine and Brandy categories to appeal to and target new consumer segments?

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CONTACT DETAILSCONTACT DETAILS

Page 23: CONSUMER INTELLIGENCE AND INSIGHTS ON THE SA WINE … · 360360°consumer archetype profiling consumer archetype profiling Dipstick consumer research can be used on an ad-hoc basis

CONTACT DETAILSCONTACT DETAILS

CAPE TOWN

Telephone: +27 (0) 21 551 7066Fax: +27 (0) 86 671 2165

Physical Address: Unit B16Century SquareHeron CrescentCentury City7441

JOHANNESBURG

Telephone: +27 (0) 11 258 8731Fax: +27 (0) 11 258 8511

Physical Address: Country Club Estate Building 2Woodlands Drive, Woodmead2052 7441

Cape TownWestern CapeSouth Africa

Email: [email protected]

2052 JohannesburgGautengSouth Africa

Web Address: www.analytixbi.com