communications that unify - from the cloud

Unified Communications

Bringing people together

Making you more efficient

Reducing your cost of doing business

BT One

Steve Masters / Simon FarrHead of Unified CommunicationsBT Global Services


• Speed up decisions

Why do you need Unified Communications?

• Connect dispersed teams

• Leverage assets

• Reduce travel costs

• Enable mobile & flexible working

• Comply with legislation and regulation

• Respect the environment

• Increase productivity


BTGS UC Approach...

We will optimise your existing investment ensuring that assets are utilised to the full and

only replaced / upgraded where necessary.

As we replace services and equipment we will offer far greater future proofing against

obsolescence than ever seen before in our market. Services will be tightly integrated and

managed by BT.

Our solutions will be flexible and offer choice in both technological and financial options,

we will offer this globally.

We will deliver collaboration solutions to your workforce, partners and customers

unlocking the potential of individuals and sharing information and knowledge across your

business.

Our solutions will embed communications into business processes. This will facilitate

better end to end efficiency and better integrate communications with the business.


BT’s Road to Convergence

DisparateMultiple SLAs and vendors

Complexity

Fragmented

High cost

Sub optimal

ExtendEnabling improved

collaboration internally and with customers

Virtual multi-media customer interaction (Contact centres,

Online and branches)

Drive customer responsiveness with instant people to people

collaboration

Reduceint’l.

commscosts

Differentiatedcustomer

experience

Extended collaborative

multi-channel platform

Multi-channels and collaboration

Proven BT Roadmap

Bu

sin

ess

effi

cie

ncy

, a

gili

ty &

cu

sto

me

r e

xpe

rien

ce

ConsolidateGreater control

Lower complexity

Reduce risks and costs

Reduce suppliers

Consolidate onto

BT’s Global Network

Transition

Global application

performance ConvergePlatform for true business agility

Improve productivity

Global support for mobile workers

Improved flexibility

Global converged multi-channel-ready

infrastructure

Transform the infrastructure


• Utility-based, per user pricing models – no upfront investment

• One supplier, one helpdesk and one bill

• A simplified technology model – to reduce suppliers, and simplify installation, management and migration

• The ability to adopt new functionality and technologies easily

• Network reliability and bandwidth flexibility

• Reduced need for in-house expertise

• Cost saving dial plan routing

• Hybrid working with legacy networks and PBXs

• A roadmap to full unified communications

Why Hosted IPT?


Hosted IPT is a cost-effective way to quickly gain the benefits of convergence, without the upheaval or cost. We’ll handle everything – voice/data conversion, numbering, call-handling – and host it all centrally in one of our secure data centres.

This means you:

Use only the phonesand lines that you need

Remove the cost of managingyour IT infrastructure in-house

Retain the flexibility to add/removesites and increase/decrease users

Maximise the value ofyour existing investment

Provide a simple andconvenient service for users

Pay as you go for an enterprisegrade service with global reach

The benefits of Hosted IPT


BT One Cloud in action….

BT Hosted IP Telephony has

been adopted as the voice

communications platform for

the London 2012 Olympic

and Paralympic Games

Distributed over the

carrier‑class BT wide area

network connecting more than

sixty London 2012 locations, it

has already proved highly

successful

The initial capacity of 3,500

Hosted IP Telephony

connections was planned

and rolled out right on

schedule and without impact

to LOCOG’s live operations

With ordering, configuration,

and delivery processes

already tested 3,500 times,

systems have proven to be

trustworthy and

robust

In spring 2011, London

2012 Hosted IP Telephony

capacity was scaled to

20,000 ...

... providing a 25 per cent

cushion should demand

exceed expected levels

London 2012 Olympic & Paralympic Games


Cloud-based hosted IP Telephony services

provided by BT’s HUCS platform

Uses both G.711 codecs to maximise

voice quality and G.729 codecs to

minimise bandwidth

Support for switchboard functionality,

voicemail and point-to-point

“ring-down”

Olympic specific dial plan using externally

030-2012-xxxx and 8-<Venue>-<Role>

internally

HUCS IP Telephony Service


Proven BT 21C platform – designed, tested and ready now

“Carrier” platform – with full (C7) PSTN connectivity in the cloud

On-demand and scalable – removes complexity and risk

Future proof – pre-tested software upgrades

Simple…

only BT can provide a trulywires-only service

…just plug in phones!

Why BT?

communications that unify - from the cloud

Technology