xo enterprise cloud communications module

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XO® ENTERPRISE CLOUD COMMUNICATIONS


Enterprise Cloud Communications

What is XO Enterprise Cloud Communications? • A highly scalable, cloud-based, Communications-as-a-Service (CaaS)

offering • Allows multi location businesses and organizations to:

– Dramatically reduce the capital investments and operating costs of managing enterprise-wide communications

– Accelerate the deployment of IP and unified communications– Simplify IP communications infrastructures

• Provides end-to-end voice and data solutions • Delivered over the XO nationwide private network


Partners

With this solution: • Delivery of IP voice is owned, delivered and managed through a long

standing partnership among XO Communications and its XO technology suppliers: Broadsoft, Polycom and Cisco

• Multi-tenant offering is enabled through a virtualized cloud platform


Audience

• A great fit for organizations that: – Have capital expense budget restrictions – Want to focus more IT resources on the core business

• Ideal for organizations with many branches or campus-like environments – Financial– Healthcare– Professional Services – Education– Retail


Growth of IP Voice Services Market

Growth of Cloud-Based Voice IP Services • By 2015, “60% of all North American

enterprises will move at least 30% of their voice communications to the cloud”*

• The IP voice services market is growing at a 28.8% Compound Annual Growth rate*

*Sources: Gartner Market Insight: IP Voice as a Service vs. Premises-Based Enterprise Telephony, North America, 010711; Gartner Predicts 2011: Adoption of Unified Communications, 112010


Rationale for Cloud-Based Delivery Model

Why are enterprises shifting to a cloud-based delivery model for voice IP communications? •Lower Total Cost of Ownership is key driver

Predictable Monthly Costs

Free Site-to-Site Long Distance

Productivity Benefits– High Definition, Voice,

Video, Mobility Features/UC

Eliminates capital expenses of IP-

PBXs

Scalability and Flexibility

Combined voice and data over same circuit

LOWER TOTAL COST OF

OWNERSHIP

The certainty of being able to project monthly expenses for company-wide Voice IP communications— through an affordable monthly charge per employee that includes phones & calling features

The ability to make the most use of bandwidth for both voice and data

To maintain control of standardized calling policies—but outsource the operation and expense of communications services to a trusted service provider


Benefits

Benefits – Beyond exceptional cost savings, this solution provides broad appeal and advantages

Reduces IT requirements• Frees up

resources to focus on core business

• Provides managed, outsourced solution

• Lowers risks and maintenance of using outdated technologies

Improves productivity with UC

• Modernizes enterprise IP voice with in-network HD voice and video that results in clearer, more productive calls

• Gives you the mobility and UC tools enabled by Voice over IP

Provides Flexibility and Scalability • Centralizes

control of calling features for group administrators and employees

• Is quick to change as organization grows

Includes Business Continuity• Provides

failover to ensure disaster recovery

• Has added redundancy built into the network

Ensures Reliability and Performance• Provides quality

of service monitoring to ensure call clarity

• Delivers IP communications over XO Tier 1 nationwide IP network


Availability

Available in entire XO network footprint • XO Communications is the leader in business VoIP with more than 1 million end users

• Services covering all 50 states and 2,700 cities

• One of the largest nationwide VoIP footprints


Next-Generation IP Communications

• Includes the highest quality IP Communications for your organization’s network – Solution includes choice of five types of High Definition IP Phones paired

with feature sets • Some phones enabled with in-network High Definition video capabilities

• Gives you centralized control of advanced calling features with each phone package – Allows your group administrators and individual employees to manage

their own sets of calling features through a robust, secure online Management Portal

• Enables your business to benefit from Unified Communications now and in the future– High Definition voice and video quality across the network– Mobility features that allow users to seamlessly move conversations

between cell phones and office phones, and work from anywhere •


Performance and Reliability

• Provides exceptional performance– 99.9% service availability for voice– Pre-qualification best practices approach helps you determine VoIP

readiness metrics for optimum delivery and quality of service – Built-in quality of service monitoring for call clarity

• Includes business continuity built into the solution– Failover within the XO cloud – Redundancy built into XO network


Conceptual Illustration

Since all of the applications for XO Enterprise Cloud Communications reside in the cloud, businesses can enjoy the benefits of IP communications without having the extensive upfront costs of installing new PBX equipment.


Features

Key Features Benefit

Unlimited local and long distance site-to-site calling across corporate network

Cost savings of lower long distanceOptimized WAN bandwidth through call compression technology

High Definition voice and video High quality voice and video assuring clear communications between parties and sites • HD technology captures a wider spectrum of

conversations including clarification of higher frequencies and consonants, and elimination of cell phone buzzing and ambient noise—resulting in clearer and more productive phone calls

Basic and Executive feature sets, group features, enhanced features

Call routing, voicemail, XO Anywhere Plus mobility features that provides “virtual” presence to today’s mobile and dispersed workforce

Proactive quality of service monitoring XO monitors quality of service to provide HD Voice call clarity

24x7 provisioning access with help just one phone call away

Web-based customer management portal for feature enablement and service changes


Phone Sets

An analog phone is also available for fax machines, which does not include a feature set package. Some models may not be available for phase 1 launch.

Phone Sets


Available Calling Features

• Alternate Numbers• Anonymous Call Rejection• Automatic Call Back• XO Anywhere Plus• Busy Lamp Field• Call Forwarding Always, Busy,

No Answer, Not Reachable, Selectable

• Call Return, Transfer, Waiting• Calling Line ID Delivery Blocking• Do Not Disturb

• 4 Digit Extension Dialing• Last Number Redial• Multiple Call Arrangement• N-Way Call• Privacy• Push-to-Talk• Selective Call Accept & Rejection• Shared Call Appearance• Three-Way Call• Voice Messaging-User

Available Features


Industry Recognition for Voice over IP

• XO Communications consistently places as one of top business VoIP providers in recent industry reports

• Infonetics market research report, North American Business VoIP Leadership Scorecard, 2011 ranked XO Communications as one of top two business VoIP providers

• Frost & Sullivan recognized XO Communications as the leading North American VoIP and SIP Trunking provider, 2010

• Ranked as having largest share of the market in terms of corporate end users in another 2010 Frost & Sullivan study

• XO Communications has more than 1 million business VoIP users


Enterprise Cloud Communications – Why XO?

• Award-winning portfolio of business VoIP and advanced IP network services delivered over the advanced XO® nationwide, private IP network

• When combined with our SIP Trunking and access services, Voice over IP allows you to optimize monthly connectivity expenses

• XO Communications has the expertise and standard processes in needs assessment, site qualification and deployment to ensure that your installation and cutover go smoothly

• Long-standing partnership with a leading UC technology supplier and the latest platform functionality

• Professional Services support customer experience• Pre-qualification best practices approach helps you determine VoIP

readiness for optimum delivery and quality of service – Proactive, inline quality of service monitoring for call clarity

xo enterprise cloud communications module

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voice communications

xo communications

delivery of ip voice

based voice ip services

deployment of ip

virtualized cloud platform

xo technology suppliers

gartner market insight