Communication via email

Speak the TruthSpeak the Truth in pleasing way

Never speak truth that is hurtful

Help Ever Hurt Never

“Unless we show respect for others, even our wife and children will not show respect for us”

What are ways we unknowingly show disrespect for others ???

Swami’s teaching on Respect

That’s a good plan but I think we should do…. versus

That’s a good plan and I wonder if you might consider

And versus But for minor differences of opinion or

approach

Talking face to face in person best!Phone, Skype, Face time much better way to work things out

Attempting conflict resolutions via email almost always make things worse

Never use email to try and resolve major differences of

opinion

First listen carefully “First Understanding, then adjustment”

Summarize what they are saying to

Demonstrate empathy (Love)Validate what they are saying (Respect)

One approach to help resolve different opinions on the phone

Based on what you have told me, I can see why you think xyz is the best approach, But

Don’t negate this nice acknowledgement or validation by saying But

Thank for sharing, And now I would like to share another approach that may also accomplish our common goal

Be Careful when you come to bridge

1. Keep email short and sweet. Best to outline a few bullet points. Short concise emails take more time to write, however this is appreciated by readers and shows respect for others time.

Human Values for Emails(Love and Respect)

2. Never say anything negative about another person in an email. This follows Swami’s command that we should not be criticize others because when we do, we are criticizing God. Also it’s best to give feedback for improvement in person or on the phone where it’s easier to do this in a loving way.

Human Values for Emails(See Good, Do good, Email

Good!)

2. If we say something negative, never make things worse by BCCing to their boss or supervisor 3. When you compliment someone in an email, remember to CC as many others as appropriate, for example their center president, and other officers or devotees.

Human Values for Emails(See Good, Do good, Email

Good!)

4. Never try to resolve a major conflict or difference of opinion via email. This will just make things worse.Try to meet in person and if this not possible then phone, Skype and other means of 2 way communication is essential.

Human Values for Emails(Love and Non-Violence)

5. Subject line should be simple and summarize content of email. Also do not forget to put something in Subject line. If email chain changes subject matter discussed, this should be reflected by a change in the subject line heading. All of this will help you and others when searching for this email in the future.

Human Values for Emails(God expects Attention to

Detail)

6. CC only those who need to know, do not include others, use your best judgment Don’t forget to CC those that need to know7. Forward an email only to those who need to know if they were not initially included

Human Values for Emails(God expects Attention to

Detail)

8. Do not share Sai Organization email addresses This can best be accomplished by putting all the email addresses in BCC section and then stating who is receiving. “To all center members”.9. Reply To All Button Be really careful with this one. In many cases at work and in Sai Organization it as not appropriate.

Human Values for Emails(God expects Attention to

Detail)

10. When we refer to an attachment or pictures in our email…we need to remember to attach the picture or email.11. Be careful about copying and pasting. The info we copy and paste may be incorrect or outdated12. For official e-mail correspondence, our signature should reflect our official position.

Human Values for Emails(God expects Attention to

Detail)

12.5 Just use one email addressMultiple email addresses for same person causes more problems than we can imagine.

In future we will have organization email address joseph.phaneuf@kp.org but instead with link to official Sathya Sai Organization address

Human Values for Emails(God expects Attention to

Detail)