EMAIL: TODAYS COMMUNICATION MEDIUM

EMAIL: TODAYS COMMUNICATION MEDIUM

Ella L. DavisAlvernia UniversityJanuary 15, 2010

MBA 670 Corporate CommunicationsInstructor: Dr. Jodi Radosh11Introduction

History of Office ManagementElectronic CommunicationManaging Email problems

22History of Office Management Office WorkersFamily Businesses - Owner & Clerk

Scientific Management Workers are Instruments

Attractive Workplace

33Early InterofficeEquipment

Speaking Tubes44Early InterofficeEquipment

Pneumatic Tubes55Early Outside Communication Equipment

Mechanized Mail Room66Early Outside Communication Equipment

Mechanized Mail Room77Early Outside Communication Equipment

Telegraph

88Early Outside Communication Equipment

TelautographFacsimile99Early Outside Communication Equipment

Telephone

1010Document Administrative Equipment

Typewriters

Word Processors

1111Document Administrative Equipment

Stamps

1212Document Administrative Equipment

Stamps

1313Document Administrative Equipment

Copy Press

1414Document Administrative Equipment

Electrostatic Photocopying Machine or Xerography

1515Electronic CommunicationComputers

Eniac 19461616Electronic CommunicationComputers

Univac c 19601717

Electronic CommunicationComputersInternet

1818Thought Question - How many of the machines we just discussed have been replaced by computers?1919Computers Address and Stamp Postal MailE-mailCopiers Scan documents to electronic filesTelephonesVoice mailFaxCell phonesElectronic Office Changes2020

Computers Address and Stamp Postal MailE-mailCopiers scan documents to electronic filesTelephonesVoice mailFaxCell phonesElectronic Office Changespaperless office?2121Email benefitseliminates boring meetings, does away with telephone tag,can communicate when convenient provides clear documentation,reduces response time,enhances efficiencyHershkowitz-Coore, S. (2005). E-mail: Toxic or terrific? The Journal for Quality and Participation , 11-14.

2222Managing Email problemsEmail Security IssuesBroadband security risksLaws governing surveillanceCyber security and authenticationCertified mail challengesE-mail certificationProtecting the corporation, respecting employee privacyPersonal security and privacy

2323Managing Email problemsLegal issuesUnsolicited EmailSexual HarassmentDocument Retention

2424Generating effective ecommunicationsHabits from hell:@ 1: E-tte--tte?@ 2: Inappropriate forwards@ 3: Sending large attachments to all@ 4: Unread email@ 5: Using offensive languageInstitute of Engineering and Technology. (2008, 24 May - 6 June). exposed: emails's worst habits. Engineering & Technology , pp. 58 - 60.

2525Generating effective ecommunications@ 6: Office spam - Copying-in too many people@ 7: Emailing the wrong person@ 8: Misspelling@ 9: Long email trails@ 10: Emailing company confidential information outsideHabits from hell:Institute of Engineering and Technology. (2008, 24 May - 6 June). exposed: emails's worst habits. Engineering & Technology , pp. 58 - 60.

2626Generating effective ecommunicationsGood email practices:Write clear emailsGet off mailing listsHave a real conversationAvoid personal emailsReview who will receive the emailName that attachmentFull signaturesThe art of smart emailing Common sense company policy Institute of Engineering and Technology. (2008, 24 May - 6 June). exposed: emails's worst habits. Engineering & Technology , pp. 58 - 60.

2727ConclusionsTools -Mechanical ElectronicWorkers -Execute Tasks AutonomousResponsible for appropriate use of toolsFunctionality of toolsSolutions -

TrainingCompany Policy

2828Thank you 2929