Communication skill

What is Communication?• Communication is the process of

sending and receiving information among people…

SENDER RECEIVER

Feedback

receiver sender

MediumEncode Decode

Communication skill

• The ability to convey information to another effectively and efficiently. Businessmanagers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its commercialbenefit.

Most common ways to communicate:

1-speaking .2-writing.3-Visual Image.4-Body Language.5- Listening6- Reading Effectively

Why Communications Skills Are So Important ?

• The purpose of communication is to get your message across to others clearly and unambiguously.

Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages often misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.

In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication.

Monroe's 5 steps sequence on motivation:

• 1- Get Attention by providing facts and chocking statistics

• 2- Establish NEEDS• 3- Satisfy NEEDS• 4- Visualize Future• 5- Action / Actualization

Step one: Get Attention by providing facts and chocking statistics

• Get the attention of your audience. Use storytelling, humor, a shocking statistic, or a rhetorical question – anything that will get the audience to sit up and take notice.

Step Two: Establish the Need

• Use statistics to back up your statements.• Talk about the consequences of maintaining

the status quo and not making changes.• Show your audience how the problem directly

affects them

Step Three: Satisfy the Need

• Discuss the facts.• Elaborate and give details to make sure the audience

understands your position and solution.• Clearly state what you want the audience to do or

believe.• Summarize your information from time to time as you

speak.• Use examples, testimonials, and statistics to prove the

effectiveness of your solution.• Prepare counterarguments to anticipated objections.

Step Four: Visualize the Future

• Positive method – Describe what the situation will look like if your ideas are adopted. Emphasize the positive aspects.

• Negative method – Describe what the situation will look like if your ideas are rejected. Focus on the dangers and difficulties caused by not acting.

• Contrast method – Develop the negative picture first, and then reveal what could happen if your ideas are accepted.

Step Five: Action/Actualization

• Your final job is to leave your audience with specific things they can do to solve the problem.

----------------------------------------------------------Using Monroe's Motivated Sequence, you can

improve your persuasive skills and your confidence.

Speaking:-

Speaking:-

• Speaking :is the productive skill in the oral mode. It, like the other skills, is more complicated than it seems at first and involves more than just pronouncing words.

Listening Situations:

There are three kinds of speaking situations in which we find ourselves:

• Interactive :Interactive speaking situations include face-to-face conversations and telephone calls.

• partially interactive: such as when giving a speech to a live audience, where the convention is that the audience does not interrupt the speech.

• non-interactive : such as when recording a speech for a radio broadcast .

• There are many things you can do to ensure that your verbal messages are understood, these include:

• Keep the message clear.

• Be prepared.

• Keep the message simple.

• Be natural.

Being Prepared:

Ask yourself:• Who?• What?• How? • When?• Where? • Why?

• The difference between the Hearer(السامع) and the listener(المستمع):

• Hearer : Listener who listens without listening anymore( انصات .(بدون

• Listener : Listener who listens to listening anymore.(بإنصات)