communication skill 1

8/3/2019 Communication Skill 1

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Communication Skill

Sunil Bajpai

IRPS

Sr. Professor (OB)


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Communication

Transfer of information.

Sender to receiver.

Being understood by the receiver.


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Types of Communication

Non verbal.

Verbal.

Written.

Electronic.


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Types of Communication ( Contd.)

Non verbal.

Gestures and postures.

Facial expression and eye movement.

Vocal cue.

Touch.

Use of space.(AB)(N rao)Use of time. ( SG vs. SW).

Dress & personal grooming.


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Types of Communication(contd.)

Verbal.

Expression of information throughlanguage using words and grammar.

Expression of ideas through spokenword.


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Written .

Expression of ideas through words thatare meant to be read.


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Electronic.

Telephone.

Computer.

Modem.

Voice mail.

Videoconferencing.

Emails.


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Communication Process.

Sender has an idea Idea becomes message transmitted Receiver

Gets it

ReceiverReacts

Sends feedback


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Communication in the Organisation

Managers need to be effectivecommunicator.

Amount of communication.

What kind of info needed.

What sub. needs.

Info from boss, peers, subs.


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Patterns of communication.

Inter personal communication.

Group communication.

Communication networks.


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Inter personal communication.

Between two people.

Establish & maintain relationship tocoordinate decisions and activity.

Spend between 1/3 to 2/3 of your time

with employees.Make sure communication is honestexpression to solve problem.


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Group communication.

Activities for managers -

Group discussions.

Valuing diverse opinion and people.

Contribute ideas, seek info.

Stress group productivity.

Brain storming.


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Is pattern of communication withingroup and among groups.

Decentralize networks solve complexproblems.

Allow members to share expertisewhich will foster creativity.


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Centr.

Decentr.


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Communication Flow in Org.

Downward.

Upward.

Crosswise.( Horizontal flow, diagonalflow).

Lack of upward communication can be

disastrous).


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Improving OrganizationalCommunication

Barriers to effective communications.


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Barriers to EffectiveCommunications

Noise is an interference in thecommunication process thatdistorts the

meaning intended by the sender.

Effective manager has to reduce

physical interference ( proper drafts,illegible handwritings etc.).


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Filtering sender manipulatesinformation so that it is favorably

received by boss.

Information overload working with

more than seven piece of informationthen it exceeds our processing capacity.


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Defensiveness when people feelthreatened then verbal attacks,

sarcastic remarks, questioningmotives,overtly judgmental.

Language - using jargons, rap artistsnoopy doggy dog style.


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Perception the way individual processinformation to understand the world

around them.Poor listening.

Cultural diversity.

Differing emotional state.


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Organizational Barriers

Information overload.

Message complexity.

Message competition.

Differing status.

Lack of trust.

Lack of planning.


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Guidelines to Improve

Clarify the purpose of message.

Use intelligent encoding ( no jargon).

Consult others views.

Consider receivers needs.


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Use appropriate tone and language andensure credibility.

Get feedback.


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Consider receivers emotions andmotivations.

Listen.

Match words and actions.


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Thank You.

communication skill 1

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