improving communication skill
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Post on 23-Jan-2017
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Improving Communication Skill
-By Shri. Khodave Dnyaneshwar Kumar
M.A. (English), M.Ed., SET (English & Education)Shardabai Pawar College of Education for Women,
Shardanagar, Baramati, Dist - Pune
Imparting or exchanging of information by speaking, writing, or using some other medium.
Means of sending or receiving information, such as telephone lines or computers.
Means of travelling or of transporting goods, such as roads or railways.
Communication - Meaning
It is a Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people
Read more: http://www.businessdictionary.com/definition/communication.html#ixzz3lJfkFEOY
Communication - Definition
Communication Goals
Communication is the process of sending and receiving information among people…
SENDER RECEIVER
Feedback
receiver sender
MediumEncode Decode
What is Communication
Speaking Visual Images
WritingBody Language
Most common ways to communicate
We need to improve communication... as
70 % of our communication efforts are:• misunderstood • misinterpreted • rejected • distorted or • not heard
Listening and Speaking are used a lot…
9%
16%
30%
45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Writing Reading Speaking Listening
… But not taught enough
9%
16%
30%
45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Writing Reading Speaking Listening
Amount taught
Distortions in Communication
In order to have good communication:
• Listen to Understand• Understand before speaking• Speak to be understood• Seek understanding before
proceeding• Repeat
A Good Algorithm
Why is communication important
• Inspires confidence• Builds respect in profession and
social life• Helps make friends• Develops a distinct personality• Reveals your ability to others
Essentials of good communication
• Knowledge–Spontaneity in conversation–Level of conversation
• Organising your thoughts• Participating in discussions• Body Language–Show v Tell
• Being a good listener–Listening v hearing
Adding colour to communication• Images – Describe,
relive• Show, don’t tell• Use audience’s
senses – Sight– Sound– Touch– Taste– Smell
Improving communication• Don’t use jargons• Brevity• Sincerity• Don’t praise yourself• Avoid argument• Be tactful• Silence• Enunciation– Clear, loud, syllables. Flexibility of tone
Ways to gain effective conversation
• Good use of English – avoid errors• Improved vocabulary – overlook v
oversee• Avoid old phrases• Use humour• Add interesting story• Improve clarity of voice – practice
The 5-P‘s• Prior• Preparation • Prevents• Poor • Performance
Open Session !
feel free to contact me: On Mobile – 9422519024
7588277277Through E-mail: [email protected]
khodave@[email protected]@yahoo.co.in
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