communication
DESCRIPTION
Communication would make you succed in work place, relationships and life.....eTRANSCRIPT
1
COMMUNICATIONCOMMUNICATION
2
What is Communication?
Can be defined as the process by which information is exchanged and understood
by two or more people, usually with the intent to
motivate or influence behavior.
Communication is bridging the gap of understanding (mis).
3
The gift of rhetoric had been responsible for more bloodshed than all the guns and explosives ever invented.
4
POWER OF COMMUNICATION
Communication articulate dreams, offer hope, stir hearts and minds, and offer the audience a vision, acts as guiding light, inspire to act, nurture dreams and eliminates fear.
5
Content & Container
Matter
Language
6
WHAT IS CONTENTWHAT IS CONTENTData – Number / text
Data – Endowed with relevance is -
Information – Endowed with purpose is -
Knowledge – Endowed with experience is -
Wisdom – And that is the CONTENTCONTENT
7
HOW TO IMPROVE CONTAINERHOW TO IMPROVE CONTAINER
Container is the language Container is the language and its deliveryand its delivery
8
The objective of Communication
* Inform/ Share information
* Convince
* Entertain
* Lead to action
* Share vision
* Impress
* Sustain Society
9
Hearing
Seeing
Smell
Touch
Taste
10
1. SENDER
2. OBJECTIVE/IDEA
3. MESSAGE
4. MEDIA
5. RECEIVER
6. FEEDBACK
Communication has four important parts and six components
FOUR PARTS : SPEAKING, LISTENING UNDERSTANDING & BEHAVIOUR
SIX COMPONENTS :
11
COMMUNICATION7% WORDS
Words are only labels and the listeners put their own interpretation on speakers words.
38% PARALINGUISTICThe way in which something is said - the accent, tone and voice modulation is important to the listener.
55% BODY LANGUAGEWhat a speaker looks like while delivering a message affects the listener’s understanding most.
12
Importance of Good Communication
Importance of Good Communication
Good Communication allows Individual
and Group to;
Learn new skills and techniques.
Become more responsive.
Improves Quality of work or service.
Foster innovation
Effective communication is needed by all
13
HOW TO MAKE COMMUNICATION EFFECTIVE
EXAMINING THE PURPOSE
DECISION ON WHAT TO SAY
VISUALISING ITS POSSIBLE CONSEQUENCES
1. PLAN YOUR COMMUNICATION THROUGH
OBTAINING ALL THE FACTS
ARRANGE IDEAS IN SEQUENCE
2. DON’T BE PREJUDICED, DON’T CONSIDER YOUR OWN LIKINGS AS MOST IMPORTANT
3. SELECT THE RIGHT MEDIA/CHANNELS
4. CONSIDER THE PHYSICAL & HUMAN SETTING, TIME & PLACE5. BE POSITIVE IN APPROACH
14
8. MUST REMEMBER THAT PEOPLE ARE INQUISITIVE BY NATURE, THEY MAY TALK TO OTHERS, DISTORT THE STATEMENT
9. MUST DEVELOP A SYSTEM TO ENSURE FOLLOW-UP OF COMMUNICATION
10. MUST ALSO DEVELOP FEED BACK
11. BE SURE YOUR ACTION SUPPORTS YOUR COMMUNICATION
12. SEEK NOT ONLY TO BE UNDERSTOOD BUT TO UNDERSTAND
13. DEVELOP THE HABIT OF LISTENING
14. COMMUNICATE FOR TODAY AS WELL AS FOR TOMORROW
6. BE POLITE AND COURTEOUS
7. BE BRIEF AND AVOID VAGUENESS
15
MILITARY COMMUNICATION
It should be as unambiguous as humanly possible
16
TOTAL COMMUNICATION PROCESS
Reading16%
Writing9% Speaking
30%
Listening45%
17
EFFECTIVE LISTENINIG
LISTENING is the corner stone of communication.
Effectiveness of the spoken words hinges not so much on how people talk but mostly on how they LISTEN.
LISTENING is a skill that can be taught and learned.
We can LISTEN and still have some spare time for thinking.
18
STOP TALKING
PUT THE TALKER AT EASE
SHOW THAT YOU WANT TO LISTEN REMOVE DISTRACTIONS EMPATHISE WITH SPEAKER HOLD YOUR TEMPER/BE PATIENT
KEEP YOUR MIND OPEN
GO EASY ON ARGUMENTS
JUDGE CONTENT NOT DELIVERY
ASK FEEDBACK/QUESTIONS
EFFECTIVE LISTENINIG
19
OPERATION OF COMMUNICATION BARRIERSOPERATION OF COMMUNICATION BARRIERS
BARRIERSBARRIERS
SENDER
RECEIVER
BLOCKEDMESSAGE
FILTEREDMESSAGE
INCORRECTMESSAGE
MESSAGE
MESSAG
E
MESSAGE
PERSONAL
PHYSICAL
SEMANTIC
20
COMMUNICATION AND ITS DIFFICULTY
A small word could make a big difference
I HIT HIM IN THE EYE YESTERDAY
ONLY I HIT HIM IN THE EYE YESTERDAY
I ONLY HIT HIM IN THE EYE YESTERDAY
I HIT ONLY HIM IN THE EYE YESTERDAY I HIT HIM ONLY IN THE EYE YESTERDAY
I HIT HIM IN THE ONLY EYE YESTERDAY
I HIT HIM IN THE EYE ONLY YESTERDAY
I HIT HIM IN THE EYE YESTERDAY ONLY
21
SPEAKING FAULTS—AVOID THEM* Your talking too slowly- makes the listener lose interest.•Your talking too rapidly-makes the listener lose comprehension.
•Your talking too loudly- makes the listener and all around disturbed.
* Your talking too softly- makes the listener feel strained.
* Your talking too much- makes the listener bored.
•Your talking when you should not- makes the listener stunned.•Your parroting type talk - makes the listener feel that your talk is borrowed/copied.
•Your using meaningless expression- makes the listener feel unable to understand.
22
Nonverbal Communication
Messages sent through human actions and behavior rather through words.Most nonverbal communication is unconscious or subconscious.Occurs mostly face-to-face.Three factors in message interpretation. Verbal Impact: 7 percent.Vocal Impact: 38 percent.Facial Impact: 55 percent.
Messages sent through human actions and behavior rather through words.Most nonverbal communication is unconscious or subconscious.Occurs mostly face-to-face.Three factors in message interpretation. Verbal Impact: 7 percent.Vocal Impact: 38 percent.Facial Impact: 55 percent.
23
Organizational Communications Network
Organizational Communications Network
Formal Communication
Informal Communication
24
TYPES OF COMMUNICATION
VERTICAL COMMUNICATION
HORIZONTAL COMMUNICATION
GRAPEVINE COMMUNICATION
25
Downward Communication
Messages sent from top management down to subordinates.Most familiar and obvious flow of formal communication.Encompasses the following:
1. Implementation of goals and strategies.
2. Job instructions and rationale. 3. Procedures and practices. 4. Performance feedback. 5. Indoctrination.
Messages sent from top management down to subordinates.Most familiar and obvious flow of formal communication.Encompasses the following:
1. Implementation of goals and strategies.
2. Job instructions and rationale. 3. Procedures and practices. 4. Performance feedback. 5. Indoctrination.
26
Upward Communication Messages that flow from the lower to the higher levels in the organizations.Five types of information communicated upward:
1. Problems and exceptions. 2. Suggestions for improvement. 3. Performance reports. 4. Grievances and disputes. 5. Financial and accounting
information.
Messages that flow from the lower to the higher levels in the organizations.Five types of information communicated upward:
1. Problems and exceptions. 2. Suggestions for improvement. 3. Performance reports. 4. Grievances and disputes. 5. Financial and accounting
information.
27
Horizontal Communication
Lateral or diagonal exchange of messages among peers or co-workers.Horizontal communications are of three categories: 1. Intradepartmental problem
solving. 2. Interdepartmental coordination. 3. Change initiatives and
improvements.
Lateral or diagonal exchange of messages among peers or co-workers.Horizontal communications are of three categories: 1. Intradepartmental problem
solving. 2. Interdepartmental coordination. 3. Change initiatives and
improvements.NECX
28
The Grapevine
Will always exists in organizations.Used to fill in information gaps.Tends to be more active during periods of change.About 80% of topics are business related.About 70-90% of details of grapevine are accurate.
Will always exists in organizations.Used to fill in information gaps.Tends to be more active during periods of change.About 80% of topics are business related.About 70-90% of details of grapevine are accurate.
29
Communication Networks in Groups & Teams
Communication Networks in Groups & Teams
Wheel Network
Circle Network
Chain Network
All Channel Network
30
Dialogue and Discussion The Differences
Conversation
Lack of understanding, disagreement, divergent points of viewDialogue Discussion
Result Result
Reveal feelings Explore assumptions Suspend convictions Build common ground
Long-term, innovative solutions Unified group Shared meaning Transformed mind-sets
State positions Advocate convictions Convince others Build oppositions
Short-term resolution Agreement by logic Opposition beaten down Mind-sets held onto
31
Communication Barriers &Ways to Overcome Them
How to Overcome Active listening
Selection of appropriate channel
Knowledge of other’s perspective
MBWA
Climate of TrustDevelopment and use of formal channels
Changing organization or group structure to fit communication needsEncouragement of multiple channels, formal and informal
Barriers
IndividualInterpersonal dynamics
Channels and mediaSemantics
Inconsistent cues
Organizational
Status and power differencesDepartmental needs and goals
Communication network unsuited
Lack of formal channels
32
Information Richness and Media Type
Information Richness and Media Type
Face-to-faceFace-to-facecommunicationcommunication
Face-to-faceFace-to-facecommunicationcommunication
Verbal communicationVerbal communicationelectronicallyelectronicallytransmittedtransmitted
Verbal communicationVerbal communicationelectronicallyelectronicallytransmittedtransmitted
Verbal communicationVerbal communicationtelephonicallytelephonicallytransmittedtransmitted
Verbal communicationVerbal communicationtelephonicallytelephonicallytransmittedtransmitted
Impersonal written Impersonal written commun-commun-
icationication
Impersonal written Impersonal written commun-commun-
icationication
High Richness
Low Richness
33
Communication Skills as SendersCommunication Skills as Senders
Send clear and complete messages.
Encode messages in symbols the receiver understands.
Select a medium appropriate for the message AND monitored by the receiver.
Avoid filtering (holding back information) and distortion as the message passes through other persons
Ensure a feedback mechanism is included in the message.
Provide accurate information to avoid rumors.
34
Communication Skills as ReceiversCommunication Skills as Receivers
Pay Attention to what is sent as a message.Be a good listener: don’t interrupt.
Ask questions to clarify your understanding.
Be empathetic: try to understand what the sender feels.Understand linguistic styles: different people speak differently.
Speed, tone, pausing all impact communication.This is particularly true across cultures.
35
THANK YOU