functions of communication. communication process. direction of communication. communication...
TRANSCRIPT
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Learning Objectives Functions of communication. Communication process. Direction of communication. Communication Methods. Interpersonal communication. Organizational communication. Barriers to effective
communication. Current Issues in communication.
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Communication The transfer and understanding of meaning.
Transfer means the message was received in a form that can be interpreted by the receiver. Understanding the message is not the same as the receiver agreeing with the message.
What Is Communication?
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Why communication Important to Managers and Organizations??(Functions of Communication)
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•Control•Motivation•Emotional Expression•Information
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Communication Process
The steps between a source and a receiver that result in the transference
and understanding of meaning
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1. Interpersonal Communication Communication between two or more people 2. Organizational Communication
All the patterns, network, and systems of communications within an organization
2 types of communication discuss in the business world…
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Oral Communication
Advantages: Speed and feedback
Disadvantage: Distortion of the message
Written Communication
Advantages: Tangible and verifiable
Disadvantages: Time consuming and lacks feedback
Nonverbal Communication
Advantages: Supports other communications and provides observable expression of emotions and feelings
Disadvantage: Misunderstanding body language or gestures can influence the receiver’s interpretation of the message
Interpersonal Communication
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Organizational Communication Flows/Direction of Communication?
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DownwardCommunications that flow from managers to employees to inform, direct, coordinate, and evaluate employees.•UpwardCommunications that flow from employees up to managers to keep them aware of employee needs and how things can be improved to create a climate of trust and respect
Direction Cont.
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Lateral (Horizontal) Communication Communication that takes place among employees on the same level in the organization to save time and facilitate coordination. Diagonal Communication
Communication that cuts across both work areas and organizational levels in the interest of efficiency and speed.
Direction Cont.
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What are the communication
channels???????
Channel The medium selected by the
sender through which the message travels to the receiver
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◦ Formal Channels Are established by the organization and transmit
messages that are related to the professional activities of members
◦ Informal Channels Used to transmit personal or social messages in the
organization. These informal channels are spontaneous and emerge as a response to individual
Types of Channels
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An informal organizational communication network that is active in almost every organization.
Provides a channel for issues not suitable for formal communication channels.
The impact of information passed along the grapevine can be countered by open and honest communication with employees
The Grapevine
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Interpersonal Communication Barriers
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FilteringThe deliberate manipulation of information to make it appear more favorable to the receiver. Emotions
Disregarding rational and objective thinking processes and substituting emotional judgments when interpreting messages. Information Overload
Being confronted with a quantity of information that exceeds an individual’s capacity to process it.
Barriers to Effective Interpersonal Communication
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DefensivenessWhen threatened, reacting in a way that reduces the ability to achieve mutual understanding. Language
The different meanings of and specialized ways (jargon) in which senders use words can cause receivers to misinterpret their messages. National Culture
Culture influences the form, formality, openness, patterns and use of information in communications.
Barriers to Effective Interpersonal Communication (cont’d)
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Overcoming the Barriers to Effective Interpersonal Communications???????
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Use Feedback Simplify Language Listen Actively Constrain Emotions Watch Nonverbal Cues
Overcoming the Barriers cont.
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Active listening
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Advances in information technologies enable organizations to:Distribute information much faster.Make more information available.Allow broader and more immediate access to
information.Encourage participation in the sharing and use
of information.Integrate systems and functions, and use
information to link with the environment.
Communication and technology
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What are current issues in communication
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Men and women are socialized into different communication styles.Women are socialized to be more sensitive to
interpersonal relationships in communication.
Men are socialized to be competitive, aggressive, and individualistic, which may cause communication problems
current issues
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THANK YOU