coca-cola scholars foundation facilitator handbook
TRANSCRIPT
Coca-Cola Scholars Foundation Facilitator Handbook
April 19–22, 2018
2
The Golden Rule:
1. Mindset(above)2. CoreTools(above)3. ActivityLogistics(coveredinremainingpages)
“Remember that the biggest thing they want to do is bond with each other. If you do that, you will succeed.”
Remember the 3 Key Aspects of Facilitating:
Core Tools: • Yes,and…• Confirm-Respondempathytechnique• Connectstatementswithinthegroup• Staymindfulofthegroup,don’tgettoosuckedintoanindividual• Noticewhathasn’tbeensharedyet:“Whatelse?”• Askquestionsinsteadofmakingassumptions• Appreciate
Facilitator Mindset: Yourtaskistocreateenoughsafetyforthegrouptotakerisks,learn,andconnect.Dothisby:
• Beingpresentandvulnerable–sharepersonallytotheextentthatitservesthegroup• Expressingagenuineinterestingettingtoknowyourentireunit• Beingcurioustoknowmore• Attendingtowhohasspokenandwhohasnotbycheckinginandencouragingparticipation• Interruptingandredirectingasneeded• Makingsurenooneis“lefthanging”afteranemotional/vulnerableshare
3
Coca-Cola Scholars Foundation Leadership Development Institute Schedule
Banquet
Cocktail Reception
PART I: Self-Awareness (Michael only, no facilitation needed)
3:00 – 5:00 PM Facilitator Training & Orientation ! RevisitLDICoreFraming! ReviewKeyScheduleLogistics! AnswerFacilitatorQuestions
4:35 – 5:10 PM
6:00 – 7:00 PM
7:00 – 9:00 PM
THURSDAY – DAY 1
Group Photo (for Scholars only) 5:55 – 6:10 PM
4
9:20 – 9:30 AM
PART III: Inspiration – Center for Civil & Human Rights ! InspirationDiscussion………………….……………………….……………………………pg.15
Facilitator Group Photo & Lunch
Continuing PART I: Self-Awareness ! AnonymousNotecard.……………………………………………………………….....…pg.7
8:15 – 8:40 AM Michael’s Welcome & Check-in ! Reactionstolastnight?! ContinuewithSelf-Awareness
FRIDAY – DAY 2
8:45 – 9:20 AM
9:30– 11:45 AM
1:45 – 4:15 PM
Coca-Cola Scholars Foundation Leadership Development Institute Schedule
11:45 – 12:50 PM
Break
PART II: Vision ! “TimelineofMe”ShareOut…………………….………………..……….….............pg.9! VisionDefined………………………………..................................……….……….…pg.11
Load Buses for Civil Rights Museum 12:50 – 1:00 PM
8:00 – 8:15 AM Unit Meet and Greet ! LDIBracelets&UnitIcebreakers.…………………………………………..........…pg.5
7:45 – 8:00 AM Facilitator Huddle in Main Ballroom
5
Schedule: 8:00am–8:15amDesc: At8:00,MichaelwillbrieflyintroLDI,thenwillhandofftofacilitatorstopassout
LDIbracelets&startgettingtoknowyourunitsbydoingtheactivitybelow(facilitatorsparticipate):
Icebreaker:Name-GestureCircleStartingwithafacilitatorwhoexplainstheactivity,membersofthecirclestepinone-at-a-time,statetheirname,andmakeanimprovisedgesturebeforesteppingbackintotheirspotinthecircle.Aftereverythreepeoplewhogo,theintroductionspauseastheentireunit“typewriters”backtotheveryfirstperson(facilitatorwhoinitiated),performingeachname/gesturecombinationalongtheway.Oncethey’ve“typewritered”allthewayback,theunitpicksupwithname/gestureintroductionswheretheyleftoff.Keepdoingthisinbatchesofthreeuntiltheentiregrouphassharedtheirname/gesturecombinationandtheunithas“typewritered”fromthelastpersonallthewaybacktothefirst.
Aftereachunitisdone,Michaelwillleadthenextactivity.Ifyourunitfinishesearly,feelfreetoconnect/mingleasyouseefit(startweavingthoseconnections!).
Scholar Learning Outcomes
LDI Bracelets & Unit Icebreaker
Friday: Unit Intros
Remember:
• Yes, and… " Show up fully, share openly • Take appropriate risks " Appreciate
“Remember that the biggest thing they want to do is bond with each other. If you do that, you will succeed.”
1. Gettoknowthenamesandpersonalitiesofthescholarsandfacilitatorsintheirunit
6
Pages from Scholar Workbook leading up to Anonymous Notecard Exercise:
7
Schedule: 8:15am–9:30am 8:15–8:40Michaelwelcomesback,continuewithSelf-Awareness 8:45–9:20AnonymousNotecardExercise 9:20–9:30BreakDesc: At8:40,Michaelwillaskthatyoucombineyourunitwithapartnerunit(fora
totalof6facilitatorsand30scholars)andhandoutanotecardtoeachscholarandfacilitator.Michaelwillthenguideeveryonethroughareflectiveexercise(seebottomrightslideonpage6)thatexaminesthesaboteursweeachgrapplewithinternally.He’lltheninstructeveryone(includingfacilitators)toanonymouslywriteonanotecardtheanswerto:
- Whatisonefear,vulnerability,ordetractingvoicethatgetsinyourway?
Facilitatorswillcollectnotecards,thendistributethemamongthe6ofyoutoreadaloudtoyourgroupof30,pausingforafewsecondsbetweeneachcard.Afterallcardsareread,pausefor30secondstoletthemallsinkin,thenreturntooriginalunitsfora10-15minutedebriefconversationexploring:
- Havingjustheardthesevulnerabilitiesandinsecurities,howdoyoufeel?Aboutyourself?Aboutthepersonnexttoyou?Whatdoyoufindyourselfthinking/noticing?
FacilitatorRole:- Passoutpensandnotecards,participate,collect,readaloud.- Facilitatedebriefconversation.Teaseouthowwe’reconnectedthroughour
vulnerability.
Scholar Learning Outcomes
Anonymous Notecard Exercise
Friday: Self-Awareness
Remember:
• Safety emphasis " Appreciate • Who hasn’t spoken? " Connect the dots
“Remember that the biggest thing they want to do is bond with each other. If you do that, you will succeed.”
1. Improvedmindfulnessandemotionalawareness2. Anunderstandingofwhatgetsintheirwayaswellastheconnectingpower
ofthevulnerabilityweallcarrywithus
8
Pages from Scholar Workbook on Peaks and Valleys & Timeline of Me:
5
9
Schedule: 9:30am–10:25am 9:30–9:35IntroductionofVision 9:35–9:45PeaksandValleys–seetopslideonpage8 9:45–9:55TimelineofMe–seebottomslideonpage8 9:55–10:25TimelineofMe–ShareOutDesc: Comingbackfrombreak,sitwithsub-unitsof5(with1facilitatorpersub-unit).
MichaelwillguideeveryonethroughthestagesofcompletingPeaksandValleys,andthenTimelineofMe.Thenduring“ShareOut”,goaroundyoursub-unitwitheachscholarsharingonepeakandonevalleyfromhisorhertimeline.Facilitatorswillsharetoo.Witheachevent,sharershouldtrytoanswer:
- Howdidthisaffectmethen?- Howdoesitaffectmetoday?
FacilitatorRole:
- Encourageacknowledgmentaftereachshare.- Keepstricttime(communicateclearlyatthebeginning).Useasofttimerat
the3.5minutemarktoindicatethattheyshouldwrapuptheirsharewithinaminute.
- Makesureeveryscholarfeelsacknowledgedandheard.- Shareopenly.
BeAwareOf:
- Ifthegroupissittingina“Whatdowepossiblysay?”silenceaftersomeone’sshare,youneedtobereadytocomeinwithsomething.Forexample,“Thankssomuchforsharing.Iwasreallytouchedasyouspoke,especiallywhenyoumentioned________.”Remember,althoughthismayseemlikeaspeakingexercise,it’spredominatelyalisteningexercise.Howcanyoumakeeachotherfeelheardandsupported?
Timeline of Me – Share Out
Friday: Vision
Scholar Learning Outcomes
1. Agreatersenseofwhotheyare,wherethey’vebeen,andwhatmatterstothem
Remember:
• Safety emphasis " Make sure no one is dropped • Confirm-Respond " Appreciate
“Remember that the biggest thing they want to do is bond with each other. If you do that, you will succeed.”
10
Pages from Scholar Workbook on Core Values and Vision:
11
• Make sure no one is dropped " Connect statements within the group • Be curious to know more " Appreciate
“Remember that the biggest thing they want to do is bond with each other. If you do that, you will succeed.” Schedule: 10:30am–11:45am
10:30–10:35Introduction10:35–10:55ExploringCoreValues–seefirstthreeslidesonpage1010:55–11:15CoreValuesSub-UnitDiscussion11:15–11:22VisionStatement&C3POIntro11:22–11:40VisionStatementDraft–seelastslideonpage1011:40–11:45UnitClose
Desc: Michaelwillfacilitatealltransitionsduringthispartoftheschedule.Thescholarswillallreflectontheircorevaluesindividually,andwillthendiscusstheirvaluesinsub-unitsfrom10:55–11:15.Pleasebeginthisconversationbyhavingeveryscholarsharethevaluestheyendedupcirclingonpage8oftheirworkbooksalongwiththeiranswerto:
-“What’sonethingthatstoodoutorsurprisedthemastheydidtheirvaluesreflection?”
Aftertheyallshare,pleasefacilitateanopenconversationabouttheirvaluesandwhateveryonelearnedfromtheexerciseuntil11:15.Getcurious!
AstheScholarsworkontheirVisionDraftsfrom11:22-11:40,feelfreetospendalittletimeworkingonorupdatingyourownifyou’dlike.Scholarsarepreparingthesevisionstatementswithplanstodelivertheminfrontofthegrouptomorrow(nottoday).IfScholarsdon’tfinishtheirdraft,theycanusetheirfreetimetofinalizebeforetomorrow.
Between11:35-11:40,Michaelwillmakeannouncementforyoutotransitiontoaclosebycirclingupyourentireunit,makingafewofyourowncommentsaboutleadingfromtheInside,andaskingeveryScholartoshareinonesentencetheiranswerto:“What’ssomethingthattheylearnedtodayaboutthemselvesand/orleadershipthattheyintendtocarrywiththem?”Aimtoendby11:45.Whendone,collecttheirScholarWorkbooks.
FacilitatorRole:- Inviteeveryoneintothesub-unitdiscussions.- Bepreparedtosharesomeofyourcorevalues/wheretheycomefromifthe
opportunityarisesorganically.- Considerthefollowingquestions:
o Howdothesevaluestietothestoryyoutellaboutyourlife?o Arethereanynewonesyouwanttofocusongivenwhereyouwanttogo?
Vision Defined
Scholar Learning Outcomes
Friday: Vision
Remember:
1. Agreatersenseofwhotheyareandwhotheywanttobecome2. Aconcreteandcompellingvisionstatement
12
“Remember that the biggest thing they want to do is bond with each other. If you do that, you will succeed.” FacilitatorGroupPhotointheBallroomat11:45
Time:11:45AM–12:50PM-Check-InLunchGoals:• PrepareforafternoonatCenterforCivilandHumanRights• Giveusachancetosupportoneanotheronanyurgenttopics• ProvidefeedbackthatisactionableduringrestofLDI• Enjoytimetogetherandrecharge
OurPlan:• Quickself-reflection:
o How’syourfacilitativemindset?o Areyouusingthefacilitatortoolsoutlinedonpage2?
• Discussion:1. Quickroundofhighlights:whatwasgreataboutthismorning?2. Whatfeedbackdoyouhaveforusthatwecouldrealisticallytake
actiononinthenext24hourstoimprovetheLDIexperience?(forscholars,forfacilitators,logistically,etc.)
3. Reviewafternoonagenda
Facilitator Check-In Meeting
Have We Met These Learning Outcomes?
1. Improvedmindfulnessandemotionalawareness2. Anunderstandingofwhatgetsintheirwayaswellastheconnectingpower
ofthevulnerabilityweallcarrywithus3. Agreatersenseofwhotheyare,wherethey’vebeen,andwhotheywantto
become4. Aconcreteandcompellingvisionstatement
13
Notes
14
A SCHOLAR HANDOUT: Tour Guide Table & Inspiration Questions
15
Schedule: 1:45pm–4:15pm 1:45–2:10Primingsessioninauditorium 2:15–3:30Tourofcenter 3:35–4:15InspirationDiscussioninsub-unitsDesc: Michaelwillfacilitatetheprimingsessionandyouwilljoinyourunitonthetourofthe
center(seeexhibitsandreflectionquestionsintableontopofpage14).Tomakecorrallingyouruniteasierduringthetour,wewill:bringyourlaminatedunitnumbersforyoutoholdintheair,signalfloorswitchesusingtheGroupMeapp,andaskthatyousetupa3:30meetingpointforyourunitbeforestartingthetour.
ThefirstfewminutesoftheInspirationDiscussion(roughly3:35-3:45)willnotrequireanyactivefacilitationonyourpart—asthey’llpredominatelybespentwiththeScholarsinyoursub-unitwritingaboutthe“ForOurConversation”reflectionquestions(bottomofpage14).At3:45,youwillleadanopen-endedconversationwithyoursub-unitaroundthosethree“ForOurConversation”questions(reprintedhereforeasyreference):
1. Whatinspiredyouaboutwhatyoujustsawonthetour?
2. Whatimpactdoesthathaveonhowyouviewtheingredientsforcreatinginspiration?
3. AsaCokeScholarandasaleader,howmightyouincorporatethoseingredientsintoyourownleadershiptocontinuetoinspireyourselfandotherstogreatthings?
FacilitatorRole:
- Leadthediscussion—helptheScholarsteaseoutthemesandsimilaritiesaswellasdifferencesintheirexperienceofthecenterandinspiration
- Shareyourownexperienceofthetourandwithinspirationingeneralasithelps
Scholar Learning Outcomes
1. Whatmoves,touches,andinspiresothers?2. Inspiration’sconnectiontoinfluence3. ConnectingtorealworldexamplesofInside-Outleadership
Inspiration Discussion
Friday: Inspiration
Remember:
• Connect statements within the group " Interrupting and redirecting as needed • Empathetic inquiry " Be curious to know more
“Remember that the biggest thing they want to do is bond with each other. If you do that, you will succeed.”
16
17
9:50 – 10:05 AM
Lunch
PART IV: Empathy ! Confirm-RespondActivity.……………………………………………………….………..…pg.19! TopCard…………….…………………………………………………………….………………….pg.21
8:00 – 8:10 AM Welcome & Check-in ! Today’smainfocusisonthe“Out”-sidepartofleadership
SATURDAY – DAY 3
8:10 – 9:50 AM
10:05 – 11:45 AM
11:45 AM – 1:00 PM
Coca-Cola Scholars Foundation Leadership Development Institute Schedule
Break
Circling Back, Takeaways & Closing ! VisionStatementShare…………….........................................……………..……pg.23! Thankyous! Putlearningintoactionthisafternoon
7:45 – 8:00 AM Facilitator Huddle in Main Ballroom
18
Page from Scholar Workbook on Empathy: Confirm-Respond Technique:
19
Schedule: 8:10am–9:00am 8:10–8:40Empathydefinition,Videos
8:40–9:00Confirm-RespondActivityDesc: MichaelandCoreywillfacilitatethisactivityforthewholeroom.Please
participatewithyourunit.TheactivitywillbeyouandthescholarspracticinglisteningtoeachotherempatheticallyandthengivingeachotherfeedbackasoutlinedonaslidebyMichaelandCorey.
FacilitatorRole:- Participatefully.
Scholar Learning Outcomes
1. Heightenedunderstandingofempathyandwhyitmatters2. Howtouseittoconnectandtolead
Confirm-Respond Activity
Saturday: Empathy
Remember:
• Appreciate " Show up fully, share yourself • Empathetic inquiry " Ask questions instead of making assumptions
“Remember that the biggest thing they want to do is bond with each other. If you do that, you will succeed.”
20
21
Schedule: 9:00am–9:50am 9:00–9:10TransitionandIntention-Setting 9:10–9:50TopCard 9:50–10:05BreakDesc: MichaelwillputTopCardguidingrulesuponaslide.Facilitatorstakeitfrom
there:Sub-unitswillpassaroundastackofcardswithopen-endedquestionsonthem.Uponreceivingthestack,aunitmemberorfacilitatordrawsthetopcardandeither:
- Answersthequestiononthecard- Shareswhytheydon’twanttoanswerthequestion- Answersaquestionpreviouslydrawninthecircle
Group’sgoalistolistenopenlyandpracticeconfirm-respond.
Trytogetaroundthecircleatleasttwicebetween9:10-9:40,whichgivesa2.5minuteaverageforeachshareandsub-unitresponse.After30minutes(at9:40),thewholeunitcomestogetherfor10minutestodiscuss:
- Whatwasitliketotrytoexpressempathy?Inwhatwaysdiditleadtoconnection?Whattypesofbehaviorswereparticularlyhelpful?Whatwasmoredifficult?Howcouldyouusetheseinsightsgoingforward?
FacilitatorRole:
- Createawelcomingandsupportivesub-unitforsharing.- Modelconfirm-respondasneeded.- Noticewhattypesofrisksothersaretaking.- (Optional)Atend,sub-unitcansigneachotherscardsifmeaningful.
Scholar Learning Outcomes
1. Heightenedunderstandingofempathyandwhyitmatters2. Howtouseittoconnectandtolead
Top Card
Saturday: Empathy
Remember:
• Confirm-Respond " Connect the dots • Appreciate " Make sure no one is dropped
“Remember that the biggest thing they want to do is bond with each other. If you do that, you will succeed.”
22
Page from Scholar Workbook on Vision and Inspiration:
23
Schedule: 10:05am–11:45pm 10:05–10:30Michaelintroduceslastsegment
10:30–10:45VisionStatementPrep10:45–11:20VisionStatementShare11:20–11:35TakeawaysandClosing11:35–11:45UnitCelebration
Desc: Michaelwillgivescholarstimetoupdate/honeVisionStatementsfrom10:30-
10:45.At10:45,eachscholarwillhave2-3minutestosharetheirVisionStatementwiththewholeunit.Michaelwillpromptthemtoincorporate:
- Astoryoranecdote- Emotion- Pausingforeffect- Heroicneutralposture
At11:20,MichaelwilltransitionScholarsintoreflectingonthepastfewdays.Afterhefinishes,you’llhaveanopportunitytocloseandcelebrateasaunithoweveryoulike.Note:FoundationStaffwillgiveyouScholarPenstohandoutduringthistime.Beyondthat,werecommendastandingcirclewithyourunitwhereeveryonesharestheirLDIlearningsandappreciationsinafewsentences—orwhateveryouthinkwouldbemostfittingandmeaningfulforyourgroup.
FacilitatorRole:- Supportandencouragetherestoftheunittosharetheirpersonalvision
statementsinanauthenticandinspiringway.- Noticethingstoappreciateabouteveryone’sshare.- Keeptime.Wewantall15scholarstohaveachancetoshareintheallotted
35minutes(setasofttimerfor2mins/share).- Ifthereistimeattheend,bepreparedtoshareyourownvisionstatement.- Thiscouldbeaveryvulnerableexerciseforsome.- Foranywhostruggle,appreciatetheireffortandrisk,andacknowledgethe
learningtakingplace.
**We’llhaveanotherFacilitatorsupport/hangout/feedbacklunchfrom11:45–1p.
Vision Statement Share
Saturday: Circling Back
Remember:
• Appreciate " Hold the group, don’t get sucked in by one person • Make sure no one is dropped " Appreciate!
“Remember that the biggest thing they want to do is bond with each other. If you do that, you will succeed.”
24
Notes
25
Extra Activities (as needed)
Extras
WordataTimeStories(quieter)Inacircle,tellastorywithyourgroupinwhicheachpersoncontributesonewordatatime.Storiesshouldtypicallybetoldinthepasttenseandfeatureaprotagonist.Note:youmayneedtoclusterincloselyforyourwholeunittobeabletoheartheevolvingstory.DiscussionQuestionsinUnitsorSubunits(quieter)
• Whatarethetoplessonsfromthefacilitatorabout…o Life?o Career?o Relationships?o Leadership?o College?
• Whatarethescholarsmostproudofthusfarinlife?• Whatdothescholarswishtherewasmoreofintheworld?• Whatarethescholarscurioustoknowabouteachother?Thefacilitator?
SoundBallStandinginacircle,participantsthrowpretendballsaccompaniedwithsoundstooneanother,repeatingthesoundthatwasthrownwhenitiscaught.Category,Category,DieAgroupofplayersaregivenacategoryfromwhichtheymustthinkofanexamplewhenaconductorpointsatthem(categorycanbemadeupbyconductororofferedfromscholarsplayingthegame).Aplayeriseliminated,andanewcategorychosen,whenhepausesunduly,repeatsanitem,orsaysanitemoutsideofthecategory.Hiseliminationisdecideduponbytheaudiencewhoseresponsibilityitistoshout“Diiiiiiiee!”whenamisstepismade.MetamorphicCirclePlayersstandinacircle.Oneplayermakesagestureandnoisewhichisthenrepeatedaroundthecircle,likeaudiovisualtelephone.Thegoalistoreplicateexactlythenoiseandmovementsofthepersondirectlyprecedingyouinthecircle.
Usethesewhenyouneedtofilltransitionordowntimewithyourunit.Pleasedon’tchooseloudactivitieswhenotherunitsarestillworkingorareinconversationnearby.