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CITY OF SAN ANTONIO

INFORMATION TECHNOLOGY SERVICES DEPARTMENT

REQUEST FOR COMPETITIVE SEALED PROPOSAL

(“RFCSP”) for

Formal Annual Contract for Telecommunications, Network Connectivity and Other Telecom Services

RFCSP 6100008613

LOG 2017-062

Release Date: July 14, 2017 Proposals Due: September 29, 2017

This solicitation has been identified as High-Profile.

Notice Regarding Prohibition on Campaign or Officeholder Contributions for Individuals and Entities Seeking High-Profile Contracts. Under Section 2-309 of the Municipal Campaign Finance Code, the following are prohibited from making a campaign or officeholder contribution to any member of City Council, candidate for City Council or political action committee that contributes to City Council elections from the *10th business day after a contract solicitation has been released until 30 calendar days after the contract has been awarded (“black out” period):

1 legal signatory of a high-profile contract; 2 any individual seeking a high-profile contract; 3 any owner or officer of an entity seeking a high-profile contract; 4 the spouse of any of these individuals; 5 any attorney, lobbyist, or consultant retained to assist in seeking contract.

A high-profile contract cannot be awarded to the individual or entity if a prohibited contribution has been made by any of these individuals during the “black out” period. *For this solicitation, the first day contributions are prohibited is Friday, July 28, 2017. The first day contributions may be made is the 31st day after the contract is awarded at City Council “A” Session.

RESTRICTIONS ON COMMUNICATIONS

Pursuant to Section 003 – Restriction on Communications, Respondents are prohibited from communicating with: 1) City officials, as defined by §2-62 of the City Code of the City of San Antonio, regarding the RFCSP or proposals from the time the RFCSP has been released until the contract is posted for consideration as a City Council agenda item during a meeting designated as an A session; and 2) City employees from the time the RFCSP has been released until the contract is awarded. Restrictions extend to “thank you” letters, phone calls, emails and any contact that results in the direct or indirect discussion of the RFCSP and/or proposal submitted by Respondent. Violation of this provision by Respondent and/or its agent may lead to disqualification of Respondent’s proposal from consideration. For additional information, see the section of this RFCSP entitled “Restrictions on Communication”.

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002 TABLE OF CONTENTS

002 TABLE OF CONTENTS ............................................................................................................................. 2 003 BACKGROUND .......................................................................................................................................... 3 004 SCOPE OF SERVICES........................................................................................................................... 4 005 ADDITIONAL REQUIREMENTS .............................................................................................................. 10 006 TERM OF CONTRACT ............................................................................................................................ 11 007 PRE-SUBMITTAL CONFERENCE .......................................................................................................... 12 008 PROPOSAL REQUIREMENTS ............................................................................................................... 12 009 CHANGES TO RFCSP ............................................................................................................................ 13 010 SUBMISSION OF PROPOSALS ............................................................................................................. 14 011 RESTRICTIONS ON COMMUNICATION ................................................................................................ 16 012 EVALUATION CRITERIA ......................................................................................................................... 18 013 AWARD OF CONTRACT AND RESERVATION OF RIGHTS................................................................. 18 014 BONDS ..................................................................................................................................................... 19 015 SOFTWARE ESCROW REQUIREMENT ................................................................................................ 20 016 ACCEPTANCE CRITERIA ....................................................................................................................... 20 017 SCHEDULE OF EVENTS ........................................................................................................................ 20 018 RFCSP EXHIBITS .................................................................................................................................... 21 019 RFCSP ATTACHMENTS ......................................................................................................................... 38

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003 BACKGROUND

The City of San Antonio (“City”) seeks Proposals from qualified Respondents interested in providing the services as described in this Request for Competitive Sealed Proposal (RFCSP).

1.1 This RFCSP is being tendered to allow the City to obtain Proposals from communications service providers for communications and information technology services to approximately 12,000 City employees located in over four hundred (400) facilities throughout San Antonio, Texas. These services include local voice – single and multi-line; PBX and Central Office Exchange Service; 311 non-emergency reporting; disaster routing and network reconfiguration services; private lines; WAN/LAN broadband services; l on g distance services; Internet connection services.

1.2 The City currently spends a n e s t i m a t e d $ 3 million dollars per year for all leased and

contracted communication services. 1.3 The City’s Information Technology Services Department (ITSD) currently has multiple contracts

for the provision of communication services. The City’s intent under this RFCSP is to reduce costs and improve efficiencies by expanding communication services and providing more effective communication business processes for City departments.

1.4 Public safety two-way radio services, Mobile Voice, Mobile Data and 911 emergency services

are not included in the scope of this RFCSP. 1.5 The City would prefer to contract with a single provider for all communication service

categories contained in RFCSP Attachment A – Sections J through N; however, the City reserves the right to award each category of service individually. Respondents may elect to partner or sub-contract services as needed in order to provide requested services provided that the Respondent maintains primary responsibility.

1.6 Upon completion of the review and evaluation of proposals, the City may choose any of the

following courses of action:

1.6.1 Enter into a contract with none, one, or more than one of the Respondents for providing requested communications and information technology services.

1.6.2 Continue with its current service arrangements at some, or all, of its facilities.

1.6.3 No time frame is specified for any action by the City regarding the award of any

contract(s) associated with this RFCSP. 1.7 As a volume purchaser, the City expects to receive proposals for the requested

communications and information technology services below tariff rates (where applicable) and pursuant to customer specific contract pricing.

1.8 Respondents shall waive any discretionary state and federal regulatory fees, surcharges and assessments on all regulated telecommunications services and non-regulated wireless services, wire-line communications services and broadband services, including but not limited to state and federal universal service fees, number portability fees, number pooling fees, administrative expense fees, regulatory assessment fees, and cost of service surcharges. For purposes of this RFCSP, the phrase “discretionary state and federal regulatory fees, surcharges and assessments” means any fees, surcharges or assessments that is not specifically mandated to be recovered from an end-use customer by state or federal law or regulation. In addition, Respondents will honor the City’s tax-exempt status as a governmental entity and will not impose any taxes on services provided pursuant to this RFCSP.

1.9 Late charges, if any, will be addressed pursuant to the Texas Prompt Payment Act, Chapter 2251

of the Government Code.

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004 SCOPE OF SERVICES

2.1 The scope of services requested by this RFCSP includes the following categories of communications services:

2.1.1 Wire-Line Services

2.1.2 Metropolitan Ethernet Services

2.1.3 Broadband Services

2.1.4 Internet Access Services

2.1.5 Long Distance (Inbound, 800, and International), Group Conference Calling,

Directory Listings and 311 Services

2.2 A detailed description of the technical service requirements for each category of communications services is included in RFCSP Attachment A - Sections J through N.

2.3 Wire-line Services –

2.3.1 A listing of wire-line services presently utilized by the City is included in

RFCSP Exhibit 6.

2.3.2 Wire-Line services are comprised of eight (8) groups of services as follows: 2.3.2.1 Group 1: Small Voice

2.3.2.2 Group 2: PBX Voice

2.3.2.3 Group 3: Central Office Exchange Station

2.3.2.4 Group 4: Disaster Routing and Network Reconfiguration Service

2.3.2.5 Group 5: ISDN Services /Private Lines 2.3.2.6 Group 6: Broadband Services

2.3.2.7 Group 7: Directory Listing Services

2.3.3 Long distance services within the continental United States must be included in the proposed price for each applicable group of wire-line services listed above as specified in RFCSP Attachment A - Section J, Technical Requirements for Wire-line Services.

2.3.4 The City reserves the right to add and/or disconnect services on a monthly basis as

needed.

2.4 Metropolitan Ethernet Services –

2.4.1 Based upon the City’s forecasted bandwidth requirements and the availability of funding, the following metropolitan Ethernet service options may be procured by the City at any time during the term of the resultant contract:

2.4.1.1 2 Mbps Ethernet through 100 Mbps Ethernet (Category A) 2.4.1.2 150 Mbps Ethernet through 900 Mbps Ethernet (Category B) 2.4.1.3 1000 Mbps Ethernet through 10000Mbps Ethernet (Category C) 2.4.1.4 (Note: Category classifications have been assigned for simplification of bandwidth

allocation. Respondents shall use these Category classifications in preparation of their responses.)

2.4.2 All City facilities may potentially require Metropolitan Ethernet services at any time

during the term of the resultant contract.

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2.4.2.1 Five (5) Facilities identified in RFCSP Exhibit 7 are anticipated to be provided with dual attached Metropolitan Ethernet service (Category C) which will require physically redundant digital service through separate bui lding entr ies, separate serving offices and On Demand bandwidth allocation per port.

2.4.3 The City reserves the right to add and/or disconnect Metropolitan Ethernet services on an

“as-needed” basis. The City agrees to a six (6) month minimum service period for each service address.

2.4.4 Responses for Metropolitan Ethernet services shall include a “dedicated” design and a

“shared” design. Details of these two designs are included in RFCSP Attachment A – Section K, Technical Requirements.

2.5 Broadband Services –

2.5.1 Based upon the City’s forecasted bandwidth requirements and availability of funding, the

following broadband services may be procured by the City at any time during the resultant contract:

2.5.1.1 Sub-Ethernet (3-20 Mbps) (Category E)

2.5.1.2 (Note: Category classifications have been assigned for simplif ication of bandwidth allocation. Respondents shall use these Category classifications in preparation of their responses.)

2.5.2 RFCSP Exhibit 8 is a list of City facilities potentially requiring broadband services at any

time during the resultant contract.

2.6 Internet Connection Services –

2.6.1 The following Internet connection services are required at the following addresses/facilities:

2.6.1.1 515 S. Frio St. 1000 Mbps Service

2.6.1.2 8130 Inner Circle Brooks 1000 Mbps Service

2.6.1.3 600 Soledad 1000 Mbps Service

2.6.1.4 9800 Airport Blvd. 1000 Mbps Service

2.6.1.5 100 Montana 1000 Mbps Service

2.6.1.6 Additional City Facilities 3-20 Mbps Service

2.7 Long Distance (Inbound 800 and International), Group Conference Calling, and 311 Services

2.7.1 City currently averages 1,500 minutes of outbound international long distance calls per month.

2.7.2 City currently averages 14,350 minutes (dedicated and switched services) of inbound

800 long distance calls and 250 minutes of inbound 800 international long distance calls monthly.

2.7.3 The City provides a centralized call center for 311 non-emergency services. Each month,

approximately 76,000 calls are handled by the 311 call center. 2.8 Electronic Billing –

2.8.1 The successful Respondent(s) must provide comprehensive billing services that are

aligned and closely integrated with the City’s internal billing systems. All billings are to be submitted to the City in both electronic and printed formats. The electronic and paper billings should reflect the same service period and billing amount.

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2.8.2 The successful Respondent(s) must submit all electronic billings in a flat file or other

format acceptable to the City.

2.8.3 Billings should be summarized in an easy to understand format, with a detailed breakdown of each charge. Charges must be capable of being summarized by a variety of roll-up methods reflecting the appropriate cost center code assigned by the City.

2.8.4 Billing for each service shall be itemized in separate reports and must be on a

calendar month basis. Billings must contain a summary section and a detailed section that allows the assignment of individual charges on a per-line or per- individual basis.

2.8.5 The successful Respondent’s billing system must allow for on-line review of billing and

approval for payment by City staff.

2.8.6 City requires that the successful Respondent’s billing system have the ability to accept and process grant funding. Payments with grant funds are usually lump sum or one-time payments.

2.8.7 City will provide the successful Respondent a list of cost center codes that must be included within the billing data to allow importing of billing into the City’s financial systems. This function must be developed, tested, and demonstrated to be error-free prior to implementation.

2.9 Within 120 days after contract award, the successful Respondent(s) will be required to

provide a complete audit and inventory for each awarded service. Audit and inventory results shall be made available to the City in an Excel spreadsheet format. All audit data will be submitted to the City’s Chief Information Officer (CIO) or designee.

2.9.1 This audit provision is not intended as a substitute for the City conducting an

authorized review of access line reporting requirements pursuant to section 283.056 © of the Texas Local Government Code, Texas Public Utility Commission Substantive Rule 26.469 and other applicable laws and regulations.

2.10 Highlights of the resultant contract(s) required by the City include the following features:

2.10.1 For wire-line services, Respondent must provide a fixed monthly price for each wire-line

service identified in RFCSP Attachment B - Section J-3, Price Schedule. The City reserves the right to add and/or disconnect wire-line services on a monthly basis. The intent of the resultant contract is to leverage the transition from existing wire-line services to metropolitan Ethernet services and broadband services.

2.10.2 For Metropolitan Ethernet services, Respondent must provide a fixed monthly price for

each category of service identified in RFCSP Attachment B - Sections K-3 and K-4, Price Schedules. The City reserves the right to request Metropolitan Ethernet services at additional facilities not identified in RFCSP Exhibit 8 at the established price(s) in the resultant contract. The City reserves the right to add and/or disconnect metropolitan Ethernet services on an “as-needed” basis. The City agrees to a six (6) month minimum service period for each service address.

2.10.3 For broadband services, Respondent must provide a fixed monthly price for broadband

(Category E service identified in RFCSP Attachment B - Section L-3. The City reserves the right to request broadband services at additional facilities not identified in RFCSP Exhibit 8 at the established price in the resultant contract. The City reserves the right to add and/or disconnect broadband services on an “as-needed” basis.

2.10.4 Because the City is a public safety entity, the Respondent must never discontinue contracted

service(s) at any time during the term of the resultant contract for any administrative reason, including billing disputes.

2.10.5 The resultant contract(s) must include a “most-favored client” clause to enable the City to take

advantage of any or all new services, features, promotions or reduced fee plans offered by the Respondent in its daily course of business.

2.10.6 A meeting will be held annually to determine if the City is receiving the most favorable

prices in the marketplace. As a result of these reviews, the City’s prices may be lowered but

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may not be increased. At least two weeks prior to this meeting, the successful Respondent(s) shall prepare a written price review report and provide it to the City’s Chief Information Officer (CIO) or designee. This report shall set forth and compare the services and prices in the resultant contract(s) to the Respondent’s then-available equipment/services (including new technologies) and prices, and to the prevailing industry practices regarding equipment/service and prices for large enterprise networks.

2.10.7 Management of the resultant contract(s) must be centralized, both by the City and the

successful Respondent(s). City’s Chief Information Officer (CIO) or designee will be able to add and disconnect services under the resultant contract(s). Likewise, any concerns or issues, including trouble calls, on behalf of the City must be able to be handled through a single telephone number with a single or very limited number of assigned account representatives.

2.10.8 Respondent must provide a dedicated Account Representative and Project Manager to oversee and manage the awarded services. The City reserves the right to request a change in Account Representative/Project Managers or any assigned staff should any incompatibilities arise.

2.10.9 Respondent must provide a National Account Services Manager to which any issue can be

escalated at any time in order to resolve any service issue the City may be experiencing.

2.10.10 Respondent must provide a Dedicated Escalation Services Manager to which any issue can be escalated at any time in order to resolve any service issue the City may be experiencing.

2.11 Service Level Agreements –

2.11.1 Service level agreements must be provided and maintained for each service included in

this RFCSP.

2.11.2 Following are the City’s required minimums for reliability and availability. Reliability and availability must be provided on a per-facility basis, not aggregated across the entire network.

2.11.2.1 Aggregated Mean Time between Failure (MTBF) for each fac i l i t y of not less

than two (2) months. A failure is defined as a “major” or “critical” event, as described below.

2.11.2.2 Component MTBF of not less than six (6) months. Successive failure of a

component or one of a group of components, at a single facility must be addressed and should include steps for remediation and/or financial penalty.

2.11.2.3 Mean Time to Restore (MTTR) at any facility of not greater than 24 hours.

Repair time will be measured from the initial notification (telephone call, e- mail, or page) to restoration of 100% of nominal usable bandwidth and utilization of a network link.

2.11.2.4 The target availability at each facility for each category of service must be in

excess of the availability specified below:

• Availability 99.00% for Category A and Category E services • Availability 99.95% for Category B and Category C services

2.11.2.5 Actual measured availability must be provided at one-month or other agreed-

upon intervals. Financial penalties must be included for failure to reach availability targets, with significantly greater penalties for multiple or successive failures.

2.12 Definitions of levels of network and circuit trouble are defined by the City in the following three (3)

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classifications of trouble:

2.12.1 MINOR network trouble would be any partial or complete failure that:

2.12.1.1 Impacts five percent (5%) or less of the users at a facility, or of a service 2.12.1.2 Can be permanently or temporarily resolved within fifteen (15) minutes or less,

and 2.12.1.3 Does not affect all services delivered to a single facility or multiple facilities.

2.12.2 Examples would be failure of a single port on a switch, a “low battery” indicator on a UPS,

loss of a few channels at a wireless repeater, or similar situation.

2.12.3 MAJOR network trouble would be any partial or complete equipment failure that:

2.12.3.1 Impacts greater than five percent (5%) of the users at a facility, or of a service 2.12.3.2 Requires replacement or reconfiguration of a network component, or 2.12.3.3 Affects more than one service delivered to a single facility or multiple facilities.

2.12.4 Examples would be a cable cut, failed router, loss of a redundant route at a dual-

served facility, loss of a repeater facility, etc.

2.12.5 CRITICAL network trouble would be MAJOR network trouble that occurs at any of the following facilities, or that is capable of propagating through the network between facilities, or that renders the City entirely without a given service such as Network data, Internet connectivity etc.:

2.17.5.1 515 S. Frio 2.17.5.2 8130 Inner Circle Dr. 2.17.5.3 600 Soledad 2.17.5.4 9800 Aviation Blvd. 2.17.5.6 100 Montana

2.17.5. 6 Any Category C facility as indicated in RFCSP Attachment A - Section M

2.13 The successful Respondent will be required to inform City of any and all network situations that

could affect the City’s service. Should the City repeatedly inform its service provider of problems within the provider’s network, significant financial penalties and/or termination of contract will apply. If continued network problems persist, the following stages of response will be required by the successful Respondent:

2.13.1 First Stage – A written report is prepared detailing the reason for the problems, the

planned solutions and the time tables for implementing these solutions.

2.13.2 Second Stage – A written plan is prepared and presented to City management staff explaining why the First Stage plans have not been effective and what will be done in the next 60 days to correct the problems. Agreements on monetary adjustments to billing will be made.

2.13.3 Third Stage – Meeting with City Management staff to discuss the terms and

conditions of contract cancellation should problems not be resolved in the next 30 days. All payment for service will cease until problems are resolved.

2.13.4 Fourth Stage – City will inform the successful Respondent of contract cancellation and

migration plans. Performance Bonds will be invoked at that time.

2.14 Response times, restoration times, including callback, on-site, after-hours and weekends/holidays. City requires the following:

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2.14.1 MINOR – Four (4) hour callback, eight (8) hour on-site. Restoration within sixteen

(16) hours. 2.14.2 MAJOR – Thirty (30) minute callback, four (4) hour on-site. Restoration within eight (8)

hours. 2.14.3 CRITICAL – Fifteen (15) minute callback, two (2) hour on-site (as appropriate).

Restoration within four (4) hours.

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005 ADDITIONAL REQUIREMENTS Statutory Requirements. Exceptions to the following provisions and exhibits by Respondent and/or their agent will lead to automatic disqualification of Respondent’s proposal from consideration.

Sections: Venue, Jurisdiction and Arbitration

Intellectual Property Undisclosed Features

Ownership and Licenses Certifications

Acceptance Criteria (if required)

Exhibits: Insurance Requirements

Indemnification Requirements Venue, Jurisdiction and Arbitration. For any dispute or claim arising under the award of a contract for this proposal, venue shall be in Bexar County, Texas, and the laws of the State of Texas shall apply. The City will not contractually agree to engage in binding arbitration and will not contractually agree to relinquish its right to a trial by jury. Intellectual Property. If selected, Respondent agrees to abide by the following regarding intellectual property rights: Respondent shall pay all royalties and licensing fees. Respondent shall hold the City harmless and indemnify the City from the payment of any royalties, damages, losses or expenses including attorney's fees for suits, claims or otherwise, growing out of infringement or alleged infringement of copyrights, patents, trademarks, trade secrets, materials and methods used in the project. It shall defend all suits for infringement of any Intellectual Property rights. Further, if Respondent has reason to believe that the design, service, process or product specified is an infringement of an Intellectual Property right, it shall promptly give such information to the City. Upon receipt of notification that a third party claims that the program(s), hardware or both the program(s) and the hardware or any other intellectual property infringe upon any United States or International patent, copyright or trademark, Respondent will immediately:

Either:

Obtain, at Respondent's sole expense, the necessary license(s) or rights that would allow the City to continue using the programs, hardware, both the programs and hardware or any other intellectual property as the case may be, or, Alter the programs, hardware, or both the programs and hardware so that the alleged infringement is eliminated, and Reimburse the City for any expenses incurred by the City to implement emergency backup measures if the City is prevented from using the programs, hardware, or both the programs and hardware while the dispute is pending.

Respondent further agrees to:

Assume the defense of any claim, suit, or proceeding brought against the City for infringement of any United States patent, copyright, trademark or any other intellectual property rights arising from the use and/or sale of the equipment or software under this Agreement, Assume the expense of such defense, including costs of investigations, reasonable attorneys' fees, expert witness fees, damages, and any other litigation-related expenses, and Indemnify the City against any monetary damages and/or costs awarded in such suit;

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Provided that: Respondent is given sole and exclusive control of all negotiations relative to the settlement thereof, but that Respondent agrees to consult with the City Attorney of the City during such defense or negotiations and make good faith effort to avoid any position adverse to the interest of the City, The Software or the equipment is used by the City in the form, state, or condition as delivered by Respondent or as modified without the permission of Respondent, so long as such modification is not the source of the infringement claim, The liability claimed shall not have arisen out of the City's negligent act or omission, and The City promptly provide Respondent with written notice within 15 days following the formal assertion of any claim with respect to which the City asserts that Respondent assumes responsibility under this section.

Undisclosed Features. CONTRACTOR warrants that the code and software provided to the City of San Antonio under this agreement does not contain any undisclosed features or functions that would impair or might impair the CITY'S use of the equipment, code or software. Specifically, but without limiting the previous representation, CONTRACTOR warrants there is no "Trojan Horse," lock, "time bomb," backdoor or similar routine. This Agreement shall not now nor will it hereafter be subject to the self-help provisions of the Uniform Computer Information Transactions Act or any other law. CONTRACTOR specifically disclaims any unilateral self-help remedies. Ownership and Licenses.

In accordance with Texas law, Respondent acknowledges and agrees that all local government records created or received in the transaction of official business or the creation or maintenance of which were paid for with public funds are declared to be public property and subject to the provisions of Chapter 201 of the Texas Local Government Code and Subchapter J, Chapter 441 of the Texas Government Code. Thus, no such local government records produced by or on the behalf of Respondent pursuant to this Contract shall be the subject of any copyright or proprietary claim by Respondent. The term “local government record” as used herein shall mean any document, paper, letter, book, map, photograph, sound or video recording, microfilm, magnetic tape, electronic medium, or other information recording medium, regardless of physical form or characteristic and regardless of whether public access to it is open or restricted under the laws of the state, created or received by local government or any of its officials or employees pursuant to law including an ordinance, or in the transaction of official business. Respondent acknowledges and agrees that all local government records, as described in herein, produced in the course of the work required by any contract awarded pursuant to this RFCSP, will belong to and be the property of City. Respondent, if awarded this contract, will be required to turn over to City, all such records as required by said contract. Respondent, if awarded this contract, shall not, under any circumstances, release any records created during the course of performance of the contract to any entity without City’s written permission, unless required to do so by a Court of competent jurisdiction. In accordance herewith, Respondent, if selected, agrees to comply with all applicable federal, state and local laws, rules and regulations governing documents and ownership, access and retention thereof.

Certifications. Respondent warrants and certifies that Respondent and any other person designated to provide services hereunder has the requisite training, license and/or certification to provide said services, and meets all competence standards promulgated by all other authoritative bodies, as applicable to the services provided herein.

006 TERM OF CONTRACT A contract awarded in response to this RFCSP will be for a six (6) year period. The City shall have the option to renew for two (2), two (2) year periods without additional City Council approval.

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007 PRE-SUBMITTAL CONFERENCE A Pre-Submittal Conference will be held at ITSD Front Conference Room at 9:00 am – 11:00 am, Central Time, on July 31, 2017. Respondents are encouraged to prepare and submit their questions in writing four (4) calendar days in advance of the Pre-Submittal Conference in order to expedite the proceedings. City’s responses to questions received by this due date may be distributed at the Pre-Submittal Conference and posted with this solicitation. Attendance at the Pre-Submittal Conference is optional, but highly encouraged. This meeting place is accessible to disabled persons. The ITSD Front Conference Room, 515 S. Frio Street, San Antonio, Texas 78207 is wheelchair accessible. The accessible entrance is located at the front door. Accessible parking spaces are located at the front of the building as marked by signage. Auxiliary aids and services are available upon request. Interpreters for the Deaf must be requested at least 48 hours prior to the meeting. For assistance, call (210) 207-7245 Voice/TTY. Conference Bridge: Toll Free Dial-In Number: 855-850-2672 Local Dial-In Number: 210-207-9329 Access Code: 999 955 626 Any oral response given at the Pre-Submittal Conference that is not confirmed in writing and posted with this solicitation shall not be official or binding on the City. Only written responses shall be official and all other forms of communication with any officer, employee or agent of the City shall not be binding on the City. Respondents are encouraged to resubmit their questions in writing, to the City Staff person identified in the Restrictions on Communication section, after the conclusion of the Pre-Submittal Conference.

008 PROPOSAL REQUIREMENTS Respondent’s Proposal shall include the following items in the following sequence, noted with the appropriate heading as indicated below. If Respondent is proposing as a team or joint venture, provide the same information for each member of the team or joint venture.

Respondent shall submit one original hardcopy, signed in ink, and twelve (12) hardcopies WITH ONLY TABS and documents for General Information Form; Experience, Background and Qualifications; Proposed Plan, etc. (NO SBEDA, LPP, VOSB AND/OR PRICING TO BE INCLUDED) of the proposal and one (1) compact disk (CD) or flash drive containing an Adobe PDF version of the entire proposal in a sealed package clearly marked with the project name, “Formal Annual Contract for Telecommunications, Network Connectivity and Other Telecom Services”, RFCSP 6100008613, on the front of the package. TABLE OF CONTENTS

PROPOSAL TECHNICAL REQUIREMENTS. Please acknowledge an understanding of The Technical Requirements stated in the RFCSP as Attachment A – Sections J, K, L, M, N.

RESPONDENT QUESTIONNAIRE, EXPERIENCE, BACKGROUND, QUALIFICATIONS INCLUDING PROPOSED PLAN. Prepare and submit based on the requirements stated in the RFCSP and include as Attachment B – Sections J1, J2, K1, K2, L1, L2, M1, M2, N1, N2. CONTRACTS DISCLOSURE FORM. Use the Form in RFCSP Attachment C which is posted separately or Respondent may download a copy at:

https://www.sanantonio.gov/eforms/atty/ContractsDisclosureForm.pdf.

Instructions for completing the Contracts Disclosure form:

Download form and complete all fields. All fields must be completed prior to submitting the form. Click on the “Print” button and place the copy in your proposal as indicated in the Proposal Checklist.

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LITIGATION DISCLOSURE FORM. Complete and submit the Litigation Disclosure Form, found in this RFCSP as Attachment D. If Respondent is proposing as a team or joint venture, then all persons or entities who will be parties to the contract (if awarded) shall complete and return this form.

SMALL BUSINESS ECONOMIC DEVELOPMENT ADVOCACY (SBEDA) PROGRAM FORM(S). Complete, sign and submit any and all SBEDA form(s), found in this RFCSP as Attachment E.

PRICING SCHEDULE. Instructions on submitting the Pricing Schedules that is found in this RFCSP as Attachment F. The Price Schedules are to be submitted as Attachment B – Sections J3, K3, K4, L3, M3 and N3. SIGNATURE PAGE. Respondent must complete, sign and submit the Signature Page found in this RFCSP as Attachment G. The Signature Page must be signed by a person, or persons, authorized to bind the entity, or entities, submitting the proposal. Proposals signed by a person other than an officer of a corporate respondent or partner of partnership respondent shall be accompanied by evidence of authority. VOSBPP TRACKING FORM.

Complete and return as Attachment H.

CERTIFICATE OF INTERESTED PARTIES (Form 1295) Complete and return as Attachment I.

PROPOSAL CHECKLIST. Complete and submit the Proposal Checklist found in this RFCSP as Attachment J. PROOF OF INSURABILITY. Submit a letter from insurance provider stating provider’s commitment to insure the Respondent for the types of coverages and at the levels specified in this RFCSP if awarded a contract in response to this RFCSP. Respondent shall also submit a copy of their current insurance certificate. Exhibit 1

FINANCIAL INFORMATION. Due to the anticipated investment and length of resultant contract between the parties, audited financial statements are preferred. In the event audited financial statements are not available, state the reason why. If audited financial statements are not available, respondents may submit other financial statement(s) or documentation, such as a Trial Balance Income Statement along with the most recent Annual Tax Submission that validates and ensures the long term financial viability of the organization. Failure to provide requested information may impact your firm’s final score.

Respondent is expected to examine this RFCSP carefully, understand the terms and conditions for providing the services listed herein and respond completely. FAILURE TO COMPLETE AND PROVIDE ANY OF THESE PROPOSAL REQUIREMENTS MAY RESULT IN THE RESPONDENT’S PROPOSAL BEING DEEMED NON-RESPONSIVE AND THEREFORE DISQUALIFIED FROM CONSIDERATION.

009 CHANGES TO RFCSP Changes to the RFCSP, made prior to the due date for proposals shall be made directly to the original RFCSP. Changes are captured by creating a replacement version each time the RFCSP is changed. It is Respondent’s responsibility to check for new versions until the proposal due date. City will assume that all proposals received are based on the final version of the RFCSP as it exists on the day proposals are due. No oral statement of any person shall modify or otherwise change or affect the terms, conditions or specifications stated in the RFCSP.

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010 SUBMISSION OF PROPOSALS

Proposals shall be submitted in hard copy format. Submission of Hard Copy Proposals.

Respondent shall submit one original hardcopy, signed in ink, and twelve (12) hardcopies WITH ONLY TABS and documents for General Information Form; Experience, Background and Qualifications; Proposed Plan, etc. (NO SBEDA, LPP, VOSB AND/OR PRICING TO BE INCLUDED) of the proposal and one (1) compact disk (CD) or flash drive containing an Adobe PDF version of the entire proposal in a sealed package clearly marked with the project name, “Formal Annual Contract for Telecommunications, Network Connectivity and Other Telecom Services”, RFCSP 6100008613, on the front of the package. Proposals must be received in the City Clerk's Office no later than 2:00 p.m., Central Time, on September 29, 2017 at the address below. Any proposal or modification received after this time shall not be considered, and will be returned, unopened to the Respondent. Respondents should note that delivery to the P.O. Box address in a timely manner does not guarantee its receipt in the City Clerk's Office by the deadline for submission. Therefore, Respondents should strive for early submission to avoid the possibility of rejection for late arrival. Mailing Address: City Clerk’s Office Attn: IT Procurement Office (Finance Department) P.O. Box 839966 San Antonio, Texas 78283-3966 Physical Address: City Clerk’s Office Attn: IT Procurement Office (Finance Department) 100 Military Plaza 1st Floor, City Hall San Antonio, Texas 78205 Proposals sent by facsimile or email will not be accepted.

Proposal Format. Each proposal shall be typewritten, single spaced and submitted on 8 ½” x 11” white paper. If submitting a hard copy, place proposal inside a three ring binder or other securely bound fashion. The use of recycled paper and materials is encouraged. Unnecessarily elaborate brochures, artwork, bindings, visual aids, expensive paper or other materials beyond that sufficient to present a complete and effective submission are not required. Font size shall be no less than 12-point type. All pages shall be numbered and, in the case of hard copy submissions, printed two-sided. Margins shall be no less than 1” around the perimeter of each page. A proposal response to RFCSP is included in – Respondent Questionnaire (Attachment B) form may not exceed one hundred (100) pages in length. Websites, or URLs shall not be submitted in lieu of the printed proposal. Each proposal must include the sections and attachments in the sequence listed in the RFCSP Section 008, Proposal Requirements, and each section and attachment must be indexed and, for hard copy submissions, divided by tabs and indexed in a Table of Contents page. For electronic submissions, on a CD, each separate section should be attached as a separate file. Failure to meet the above conditions may result in disqualification of the proposal or may negatively affect scoring. Modified Proposals. Each proposal shall be typewritten, single spaced and submitted on 8 ½” x 11” white paper. Place proposal inside a three ring binder or other securely bound fashion. The use of recycled paper and materials is encouraged. Unnecessarily elaborate brochures, artwork, bindings, visual aids, expensive paper or other materials beyond that sufficient to present a complete and effective submission are not required. Font size shall be no less than 12-point type. All pages shall be numbered and, in the case of hard copy submissions, printed two-sided. Margins shall be no less than 1” around the perimeter of each page. Websites, or URLs shall not be submitted in lieu of the printed proposal. Each proposal must include the sections and attachments in the sequence listed in the RFCSP Section 008, Proposal Requirements and as identified in Section 004 and Attachment A and B. Each section and attachment must be indexed, divided

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by tabs and indexed in a Table of Contents page. Failure to meet the above conditions may result in disqualification of the proposal or may negatively affect scoring. Correct Legal Name.

Respondents who submit proposals to this RFCSP shall correctly state the true and correct name of the individual, proprietorship, corporation, and /or partnership (clearly identifying the responsible general partner and all other partners who would be associated with the contract, if any). No nicknames, abbreviations (unless part of the legal title), shortened or short-hand, or local "handles" will be accepted in lieu of the full, true and correct legal name of the entity. These names shall comport exactly with the corporate and franchise records of the Texas Secretary of State and Texas Comptroller of Public Accounts. Individuals and proprietorships, if operating under other than an individual name, shall match with exact Assumed Name filings. Corporate Respondents and limited liability company Respondents shall include the 11-digit Comptroller's Taxpayer Number on the Respondent Questionnaire form found in this RFCSP as Attachment B.

If an entity is found to have incorrectly or incompletely stated its name or failed to fully reveal its identity on the General Information form, the City’s Chief Information Officer (CIO) shall have the discretion, at any point in the contracting process, to suspend consideration of the proposal.

Firm Offer. All provisions in Respondent’s proposal, including any estimated or projected costs, shall remain valid for one-hundred and eighty days (180) following the deadline date for submissions or, if a proposal is accepted, throughout the entire term of the contract. Change Orders. In order to comply with Texas law governing purchases made by municipalities, the following rules shall govern all change orders made under this contract.

Any change orders that become necessary during the term of this contract as a result of changes in plans, specifications, quantity of work to be performed, materials, equipment or supplies to be furnished must be in writing and conform to the requirements of City Ordinance 2011-12-08-1014, as hereafter amended.

Any other change will require approval of the City Council, City of San Antonio.

Changes that do not involve an increase in contract price may be made by the City’s Chief Information Officer (CIO).

No oral statement of any person shall modify or otherwise change, or affect the terms, conditions or specifications stated herein.

Travel and Related Expenses. City of San Antonio (City) Administrative Directive (AD) 8.31 establishes uniform procedures for the processing of requests for travel authorization, advances and reimbursements, identifies travel expenses eligible for payment and establishes proper accounting for all travel-related expenses for City.

Travel expense reimbursement may include personal vehicle mileage or commercial coach transportation, hotel accommodations, parking and meals; provided, however, the amount of reimbursement by City shall not exceed the amounts authorized by the current GSA Travel Regulations per diem. http://www.gsa.gov/portal/category/100120 Travel time may not be included as part of the amounts payable by Customer for any services rendered under the Contract. Air transportation shall be booked at the lowest available fare available at the time. Anticipated travel expenses must be pre-approved in writing by City. The City has provided forms as examples to be used for reporting expenses for reimbursement in Exhibit 3. The City requires that receipts for expenses not covered by the per diem be attached to the reimbursement request forms for proper verification and processing. Forms Attached as Exhibit 3 are: 1) Personal Vehicle Mileage Record, and 2) Travel & Miscellaneous Expense Report. Customer may use their own forms for reporting travel expenses that provide the same information requested in the forms found in Exhibit 3.

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Confidential or Proprietary Information. All proposals become the property of the City upon receipt and will not be returned. Any information deemed to be confidential by Respondent should be clearly noted; however, City cannot guarantee that it will not be compelled to disclose all or part of any public record under the Texas Public Information Act, since information deemed to be confidential by Respondent may not be considered confidential under Texas law, or pursuant to a Court order. Respondent acknowledge that exemptions to Public Information Act requests may require a brief to be submitted to the Texas Attorney General explaining why the claimed exceptions apply to the information in issue. The City shall not be obligated to submit the brief supporting those claimed exceptions. Respondent shall be solely responsible for submitting the brief and the documents in issue to the Texas Attorney General. Cost of Proposal. Any cost or expense incurred by the Respondent that is associated with the preparation of the Proposal, the Pre-Submittal conference, if any, or during any phase of the selection process, shall be borne solely by Respondent. Termination.

Termination-Breach. Should vendor fail to fulfill in a timely and proper manner, as determined solely by the Chief Information Officer (CIO), its material obligations under this contract, or violate any of the material terms of this contract, City shall have the right to immediately terminate the contract in whole or in part. Notice of termination shall be provided in writing to the Vendor, effective upon the date set forth in the notice. City may, in City’s sole discretion, provide an opportunity for Vendor to cure the default. If City elects to offer an opportunity to cure, City shall provide notice to Vendor specifying the matters in default and the cure period. If Vendor fails to cure the default within the cure period, City shall have the right, without further notice, to terminate the contract in whole or in part. Such termination shall not relieve Vendor of any liability to the City for damages sustained by virtue of any breach by Vendor. Termination-Notice. City may terminate this contract, in whole or in part, without cause. City shall be required to give Vendor notice ten days prior to the date of termination of the contract without cause. Termination-Funding. City retains the right to terminate this contract at the expiration of each of City’s budget periods. This contract is conditioned on a best efforts attempt by City to obtain and appropriate funds for payment of any debt due by City herein. Termination by City may be effected by Chief Information Officer (CIO), without further action by the San Antonio City Council.

011 RESTRICTIONS ON COMMUNICATION

Respondents are prohibited from communicating with: 1) elected City officials and their staff regarding the RFCSP or proposals from the time the RFCSP has been released until the contract is posted as a City Council agenda item; and 2) City employees from the time the RFCSP has been released until the contract is awarded. These restrictions extend to “thank you” letters, phone calls, emails and any contact that results in the direct or indirect discussion of the RFCSP and/or proposal submitted by Respondent. Violation of this provision by Respondent and/or its agent may lead to disqualification of Respondent’s proposal from consideration. Exceptions to the Restrictions on Communication with City employees include:

Respondents may ask verbal questions concerning this RFCSP at the Pre-Submittal Conference.

Respondents may submit written questions concerning this RFCSP to the Staff Contact Person listed below until 2:00 p.m., Central Time, on Monday, August 7, 2017. Questions received after the stated deadline will not be answered. All questions shall be sent by e-mail. William Flint, Procurement Specialist III City of San Antonio, IT Procurement Office william.flint@sanantonio.gov

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Questions submitted and the City’s responses will be posted with this solicitation.

Respondents and/or their agents are encouraged to contact the Small Business Office of the Economic Development Department for assistance or clarification with issues specifically related to the City’s Small Business Economic Development Advocacy (SBEDA) Program policy and/or completion of the required SBEDA forms. The point of contact, David Rodriguez, may be reached by telephone at (210) 207-0071 or by e-mail at David.Rodriguez3@sanantonio.gov. This exception to the restriction on communication does not apply, and there is no contact permitted to the Small Business Office regarding this solicitation, after the solicitation closing date.

Respondents may provide responses to questions asked of them by the Staff Contact Person after responses are received and opened. During interviews, if any, verbal questions and explanations will be permitted. If interviews are conducted, Respondents shall not bring lobbyists. The City reserves the right to exclude any persons from interviews as it deems in its best interests. Upon completion of the evaluation process, Respondents shall receive a notification letter indicating the recommended firm and anticipated City Council agenda date. Respondents desiring a review of the solicitation process may submit a written request no later than seven (7) calendar days from the date letter was sent. The letter will indicate the name and address for submission of requests for review.

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012 EVALUATION CRITERIA City will conduct a comprehensive, fair and impartial evaluation of all submissions received in response to this RFCSP. City may appoint a selection committee to perform the evaluation. Each submission will be analyzed to determine overall responsiveness and qualifications under this RFCSP. Criteria to be evaluated will include the items listed below. In accordance with §252.042, Texas Local Government Code, the selection committee may select all, some or none of the respondents who are judged to be reasonably qualified for award of the contract for interviews. Should the City elect to conduct interviews, selection for interviews will be based on initial scoring, prior to interviewing. Interviews are not an opportunity to change a submission. If the City elects to conduct interviews, respondents may be interviewed and re-scored based upon the same criteria. City may also request information from respondents at any time prior to final approval of a selected respondent, or seek best and final offers from respondents deemed reasonably qualified for award. Final approval of a selected respondent is subject to the action of the San Antonio City Council. Evaluation criteria:

Proposed Solution (50 points) Experience, Background, Qualifications (30 points) Pricing (20 points) Small Business Enterprise (SBE) Subcontracting Program – Subcontract at least ten percent (10%) of total contract value to SBEDA eligible small SBE firms, certified through South Central Texas Regional Certification Agency, headquartered or having a significant business presence within the San Antonio Metropolitan Statistical Area (SAMSA). Please see the definition of SBE in Exhibit 4, Section C.

013 AWARD OF CONTRACT AND RESERVATION OF RIGHTS City reserves the right to award one, more than one or no contract(s) in response to this RFCSP. The Contract, if awarded, will be awarded to the Respondent(s) whose Proposal(s) is deemed most advantageous to City, as determined by the selection committee, upon approval of the City Council. City may accept any Proposal in whole or in part. However, final selection of a Respondent is subject to City Council approval. City reserves the right to accept one or more proposals or reject any or all proposals received in response to this RFCSP, and to waive informalities and irregularities in the proposals received. City also reserves the right to terminate this RFCSP, and reissue a subsequent solicitation, and/or remedy technical errors in the RFCSP process. City will require the selected Respondent(s) to execute a contract with the City, prior to City Council award, incorporating the terms and conditions of this RFCSP. No work shall commence until City signs the contract document(s) and Respondent provides the necessary evidence of insurance as required in this RFCSP and the Contract. Contract documents are not binding on City until approved by the City Attorney. In the event the parties cannot execute a contract within the time specified, City reserves the right to terminate contract discussions with the selected Respondent and commence contract discussions with another Respondent. This RFCSP does not commit City to enter into a Contract, award any services related to this RFCSP, nor does it obligate City to pay any costs incurred in preparation or submission of a proposal or in anticipation of a contract. If selected, Respondent will be required to comply with the Insurance and Indemnification Requirements established herein. If Respondent takes exception to the terms and conditions of this RFCSP, the City may deem the Respondent non-responsive and not evaluate their proposal. The successful Respondent must be able to formally invoice the City for services rendered, incorporating the SAP-generated contract and purchase order numbers that shall be provided by the City.

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State of Texas Conflict of Interest.

Questionnaire (Form CIQ). Chapter 176 of the Texas Local Government Code requires that persons, or their agents, who seek to contract for the sale or purchase of property, goods, or services with the City, shall file a completed Form CIQ with the City Clerk if those persons meet the requirements under §176.006(a) of the statute.

By law this questionnaire must be filed with the City Clerk not later than the 7th business day after the date the vendor becomes aware of facts that require the statement to be filed. See Section 176.006(a-1), Texas Local Government Code.

Form CIQ is available from the Texas Ethics Commission by accessing the following web address:

https://www.ethics.state.tx.us/filinginfo/conflict_forms.htm

In addition, please complete the City’s Addendum to Form CIQ (Form CIQ-A) and submit it with Form CIQ to the Office of the City Clerk. The Form CIQ-A can be found at:

http://www.sanantonio.gov/ethics/forcompliance/vendors-and-conflictof-interest-report

When completed, the CIQ Form and the CIQ-A Form should be submitted together, either by mail or hand delivery, to the Office of the City Clerk. If mailing, mail to:

Office of the City Clerk, P.O. Box 839966, San Antonio, TX 78283-3966.

If delivering by hand, deliver to:

Office of the City Clerk, City Hall, 100 Military Plaza, 1st Floor, San Antonio, TX 78205.

Do not include these forms with your sealed bid. The Purchasing Division will not deliver the forms to the City Clerk for you.

Independent Contractor. Respondent agrees and understands that, if selected, it and all persons designated by it to provide services in connection with a contract, are and shall be deemed to be an independent contractors, responsible for their respective acts or omissions, and that City shall in no way be responsible for Respondent’s actions, and that none of the parties hereto will have authority to bind the others or to hold out to third parties, that it has such authority. Effective January 1, 2006, Chapter 176 of the Texas Local Government Code requires that persons, or their agents, who seek to contract for the sale or purchase of property, goods, or services with the City, shall file a completed conflict of interest questionnaire with the City Clerk not later than the 7th business day after the date the person: (1) begins contract discussions or negotiations with the City; or (2) submits to the City an application, response to a request for proposals or bids, correspondence, or another writing related to a potential agreement with the City. The conflict of interest questionnaire form is available from the Texas Ethics Commission at http://www.ethics.state.tx.us/forms/CIQ.pdf. Completed conflict of interest questionnaires may be mailed or delivered by hand to the Office of the City Clerk. If mailing a completed conflict of interest questionnaire, mail to: Office of the City Clerk, P.O. Box 839966, San Antonio, TX 78283-3966. If delivering a completed conflict of interest questionnaire, deliver to: Office of the City Clerk, City Hall, 2nd floor, 100 Military Plaza, San Antonio, TX 78205. Respondent should consult its own legal advisor for answers to questions regarding the statute or form.

014 BONDS This section left blank intentionally.

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015 SOFTWARE ESCROW REQUIREMENT This section left blank intentionally.

016 ACCEPTANCE CRITERIA This section left blank intentionally.

017 SCHEDULE OF EVENTS Following is a list of projected dates/times with respect to this RFCSP: RFCSP Release July 14, 2017 Pre-Submittal Conference Monday, July 31, 2017 at 9:00 AM Central Time Final Questions Accepted Monday, August 7, 2017 at 2:00 PM Central Time Proposal Due Friday, September 29, 2017 at 2:00 PM Central Time

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018 RFCSP EXHIBITS

RFCSP EXHIBIT 1

INSURANCE REQUIREMENTS If selected to provide the services described in this RFCSP, Respondent shall be required to comply with the insurance requirements set forth below:

INSURANCE If selected to provide the services described in this RFCSP, Respondent shall be required to comply with the insurance requirements set forth below:

INSURANCE Prior to the commencement of any work under this Agreement, Respondent shall furnish copies of all required endorsements and an original completed Certificate(s) of Insurance to the City’s IT Procurement Office, Finance Department, which shall be clearly labeled “Formal Annual Contract for Telecommunications, Network Connectivity and Other Telecom Services”, RFCSP 6100008613, in the Description of Operations block of the Certificate. The Certificate(s) shall be completed by an agent and signed by a person authorized by that insurer to bind coverage on its behalf. City will not accept a Memorandum of Insurance or Binder as proof of insurance. The certificate(s) must have the agent’s signature and phone number, and be mailed, with copies of all applicable endorsements, directly from the insurer’s authorized representative to City. City shall have no duty to pay or perform under this Agreement until such certificate and endorsements have been received and approved by City’s IT Procurement Office, Finance Department. No officer or employee, other than City’s Risk Manager, shall have authority to waive this requirement. City reserves the right to review the insurance requirements of this Article during the effective period of this Agreement and any extension or renewal hereof and to modify insurance coverages and their limits when deemed necessary and prudent by City’s Risk Manager based upon changes in statutory law, court decisions, or circumstances surrounding this Agreement. In no instance will City allow modification whereupon City may incur increased risk. A Respondent’s financial integrity is of interest to City; therefore, subject to Respondent’s right to maintain reasonable deductibles in such amounts as are approved by City, Respondent shall obtain and maintain in full force and effect for the duration of this Agreement, and any extension hereof, at Respondent’s sole expense, insurance coverage written on an occurrence basis, by companies authorized to do business in the State of Texas and with an A.M Best’s rating of no less than A- (VII), in the following types and for an amount not less than the amount listed below:

TYPE AMOUNTS 1. Workers' Compensation 2. Employers' Liability

Statutory $1,000,000/$1,000,000/$1,000,000

3. Commercial General Liability Insurance to include coverage for the following:

a. Premises/Operations b. Products/Completed Operations

c. Personal/Advertising Injury d. Environmental Impairment/ Impact –

sufficiently broad to cover disposal liability.

e. Contractual Agreement

For Bodily Injury and Property Damage of $1,000,000 per occurrence; $2,000,000 General Aggregate, or its equivalent in Umbrella or Excess Liability Coverage

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4. Business Automobile Liability a. Owned/leased vehicles b. Non-owned vehicles c. Hired Vehicles

Combined Single Limit for Bodily Injury and Property Damage of $1,000,000 per occurrence

5. Professional Liability (Claims-made basis) To be maintained and in effect for no less than two years subsequent to the completion of the professional service.

$1,000,000 per claim, to pay on behalf of the insured all sums which the insured shall become legally obligated to pay as damages by reason of any act, malpractice, error, or omission in professional services.

6. Builder’s Risk (if applicable) All Risk Policy written on an occurrence basis for 100% replacement cost during construction phase of any new or existing structure.

Respondent agrees to require, by written contract, that all subcontractors providing goods or services hereunder obtain the same insurance coverages required of Respondent herein, and provide a certificate of insurance and endorsement that names Respondent and City as additional insureds. Respondent shall provide City with said certificate and endorsement prior to the commencement of any work by the subcontractor. This provision may be modified by City’s Risk Manager, without subsequent City Council approval, when deemed necessary and prudent, based upon changes in statutory law, court decisions, or circumstances surrounding this agreement. Such modification may be enacted by letter signed by City’s Risk Manager, which shall become a part of the contract for all purposes. As they apply to the limits required by City, City shall be entitled, upon request and without expense, to receive copies of the policies, declaration page and all endorsements thereto and may require the deletion, revision, or modification of particular policy terms, conditions, limitations or exclusions (except where policy provisions are established by law or regulation binding upon either of the parties hereto or the underwriter of any such policies). Respondent shall be required to comply with any such requests and shall submit a copy of the replacement certificate of insurance to City at the address provided below within 10 days of the requested change. Respondent shall pay any costs incurred resulting from said changes.

City of San Antonio Attn: IT Procurement Office, Finance Department

P.O. Box 839966 San Antonio, Texas 78283-3966

Respondent agrees that with respect to the above required insurance, all insurance policies are to contain or be endorsed to contain the following provisions:

Name the City, its officers, officials, employees, volunteers, and elected representatives as additional insured by endorsement, as respects operations and activities of, or on behalf of, the named insured performed under contract with the City, with the exception of the workers’ compensation and professional liability polices;

Provide for an endorsement that the “other insurance” clause shall not apply to the City of San Antonio where City is an additional insured shown on the policy;

Workers’ compensation and employers’ liability, general liability and automobile liability policies will provide a waiver of subrogation in favor of the City; and

Provide advance written notice directly to City of any suspension, cancellation, non-renewal or material change in coverage, and not less than ten (10) calendar days advance notice for nonpayment of premium.

Within five (5) calendar days of a suspension, cancellation or non-renewal of coverage, Respondent shall provide a replacement Certificate of Insurance and applicable endorsements to City. City shall have the option to suspend Respondent’s performance should there be a lapse in coverage at any time during this

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Agreement. Failure to provide and to maintain the required insurance shall constitute a material breach of this Agreement. In addition to any other remedies the City may have upon Respondent’s failure to provide and maintain any insurance or policy endorsements to the extent and within the time herein required, the City shall have the right to order Respondent to stop work hereunder, and/or withhold any payment(s) which become due to Respondent hereunder until Respondent demonstrates compliance with the requirements hereof. Nothing herein contained shall be construed as limiting in any way the extent to which Respondent may be held responsible for payments of damages to persons or property resulting from Respondent’s or its subcontractors’ performance of the work covered under this Agreement. It is agreed that Respondent’s insurance shall be deemed primary and non-contributory with respect to any insurance or self insurance carried by the City of San Antonio for liability arising out of operations under this Agreement. It is understood and agreed that the insurance required is in addition to and separate from any other obligation contained in this Agreement and that no claim or action by or on behalf of City shall be limited to insurance coverage provided. Respondent and any subcontractors are responsible for all damage to their own equipment and/or property.

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RFCSP EXHIBIT 2

INDEMNIFICATION REQUIREMENTS

If selected to provide the services described in this RFCSP, Respondent shall be required to comply with the indemnification requirements set forth below:

INDEMNIFICATION RESPONDENT covenants and agrees to FULLY INDEMNIFY, DEFEND and HOLD HARMLESS, the CITY and the elected officials, employees, officers, directors, volunteers and representatives of the CITY, individually and collectively, from and against any and all costs, claims, liens, damages, losses, expenses, fees, fines, penalties, proceedings, actions, demands, causes of action, liability and suits of any kind and nature, including but not limited to, personal or bodily injury, death and property damage, made upon the CITY directly or indirectly arising out of, resulting from or related to RESPONDENT’S activities under this Agreement, including any acts or omissions of RESPONDENT, any agent, officer, director, representative, employee, consultant or subcontractor of RESPONDENT, and their respective officers, agents employees, directors and representatives while in the exercise of the rights or performance of the duties under this Agreement. The indemnity provided for in this paragraph shall not apply to any liability resulting from the negligence of CITY, its officers or employees, in instances where such negligence causes personal injury, death, or property damage. IN THE EVENT RESPONDENT AND CITY ARE FOUND JOINTLY LIABLE BY A COURT OF COMPETENT JURISDICTION, LIABILITY SHALL BE APPORTIONED COMPARATIVELY IN ACCORDANCE WITH THE LAWS FOR THE STATE OF TEXAS, WITHOUT, HOWEVER, WAIVING ANY GOVERNMENTAL IMMUNITY AVAILABLE TO THE CITY UNDER TEXAS LAW AND WITHOUT WAIVING ANY DEFENSES OF THE PARTIES UNDER TEXAS LAW. The provisions of this INDEMNITY are solely for the benefit of the parties hereto and not intended to create or grant any rights, contractual or otherwise, to any other person or entity. RESPONDENT shall advise the CITY in writing within 24 hours of any claim or demand against the CITY or RESPONDENT known to RESPONDENT related to or arising out of RESPONDENT's activities under this AGREEMENT and shall see to the investigation and defense of such claim or demand at RESPONDENT's cost. The CITY shall have the right, at its option and at its own expense, to participate in such defense without relieving RESPONDENT of any of its obligations under this paragraph.

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RFCSP EXHIBIT 3

TRAVEL AND RELATED EXPENSES

THIS SECTION LEFT BLANK INTENTIONALLY

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RFCSP EXHIBIT 4

SMALL BUSINESS ECONOMIC DEVELOPMENT

ADVOCACY (SBEDA) PROGRAM

SBEDA Ordinance Compliance Provisions

A. Solicitation Response and Contract Requirements and Commitment

Respondent understands and agrees that the following provisions shall be requirements of this solicitation and the resulting contract, if awarded, and by submitting its Response, Respondent commits to comply with these requirements. Waiver Request - A Respondent may request, for good cause, a full or partial Waiver of a specified subcontracting goal included in this solicitation by submitting the Subcontracting Goal- Waiver Request form (available at http://www.sanantonio.gov/SBO/Forms.aspx) with its solicitation response. The Respondent’s Waiver request must fully document Subcontractor unavailability despite the Respondent's good faith efforts to comply with the goal. Such documentation shall include all good faith efforts made by Respondent including, but not limited to, which Subcontractors were contacted (with phone numbers, e-mail addresses and mailing addresses, as applicable) and the method of contact. Late Waiver requests will not be considered. More information on the good faith effort criteria is available within the Subcontracting Goal – Waiver Request Evaluation Criteria at http://www.sanantonio.gov/SBO/Forms.aspx.

Exception Request - A Respondent may, for good cause, request an Exception to the application of the SBEDA Program if the Respondent submits the Exception to SBEDA Program Requirements Request form (available at http://www.sanantonio.gov/SBO/Forms.aspx) with its solicitation response. The Respondent’s Exception request must fully document why: (1) the value of the contract is below the $50,000 threshold for application of the SBEDA Program; or (2) no commercially-useful subcontracting opportunities exist within the contract scope of work; or (3) the type of contract is outside of the scope of the SBEDA Ordinance. Late Exception Requests will not be considered.

B. SBEDA Program The CITY has adopted a Small Business Economic Development Advocacy Ordinance (Ordinance No. 2016-05-19-0367 and as amended, also referred to as “SBEDA” or “the SBEDA Program”), which is posted on the City’s Economic Development Department (EDD) website page and is also available in hard copy format upon request to the CITY. The SBEDA Ordinance Compliance Provisions contained in this section of the Agreement are governed by the terms of the SBEDA Ordinance, as well as by the terms of the SBEDA Ordinance Policy & Procedure Manual established by the CITY pursuant to this Ordinance, and any subsequent amendments to this referenced SBEDA Ordinance and SBEDA Policy & Procedure Manual that are effective as of the date of the execution of this Agreement. Unless defined in a contrary manner herein, terms used in this section of the Agreement shall be subject to the same expanded definitions and meanings as given those terms in the SBEDA Ordinance and as further interpreted in the SBEDA Policy & Procedure Manual.

C. Definitions

Affirmative Procurement Initiatives (API) – Refers to various S/M/WBE Program tools and Solicitation Incentives that are used to encourage greater prime and subcontract participation by S/M/WBE firms, including bonding assistance, evaluation preferences, subcontracting goals and joint venture incentives. (For full descriptions of these and other S/M/WBE Program tools, see Section III.D of Attachment A to the SBEDA Ordinance). To be eligible for the benefits of race- and gender-conscious APIs as provided in the SBEDA Ordinance, M/WBE firms must also satisfy the size standards for being a Small Business Enterprise or SBE as defined herein.

Annual Aspirational Goal – a non-mandatory annual aspirational percentage goal for overall M/WBE Prime and subcontract participation in City of San Antonio contracts is established each year for Construction, Architectural & Engineering, Professional Services, Other Services, and Goods & Supplies contract Industry

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Categories. This Annual Aspirational Goal is to be set (and thereafter adjusted) by the Goal Setting Committee (GSC) based upon the M/WBE availability by industry in accordance with the City’s 2015 Disparity Study findings, along with relative M/WBE availability data to be collected by the City through its CVR system, and the utilization of M/WBEs. Any adjusted Annual Aspirational Goals for a given industry should not exceed the Expected Availability for award dollar weights as found in the 2015 Disparity Study. Annual Aspirational Goals are not to be routinely applied to individual contracts, but are intended to serve as a benchmark against which to measure the overall effectiveness of the S/M/WBE Program on an annual basis, and to gauge the need for future adjustments to the mix and to the aggressiveness of remedies being applied under the Program. Percentage Goals for S/M/WBE participation may be established by the GSC on a contract-by-contract basis based upon similar data and analysis for the particular goods and services being purchased in a given contract. Award – the final selection of a Respondent for a specified Prime Contract or subcontract dollar amount. Contract awards are made by the City to Prime Contractors or vendors and by Prime Contractors or vendors to Subcontractor or sub-vendors, usually pursuant to a solicitation process. (Contract awards are to be distinguished from contract payments in that they only reflect the anticipated dollar amounts instead of actual dollar amounts that are paid to a contractor under an awarded contract).

Best Value Contracting – a purchasing solicitation process through which the Originating Department may evaluate factors other than price. Evaluation criteria for selection may include a Respondent’s previous experience and quality of product or services procured, and other factors identified in the applicable statute.

Centralized Vendor Registration System (CVR) – a mandatory electronic system of hardware and software programs by which the City recommends all prospective Respondents and Subcontractors that are ready, willing and able to sell goods or services to the City to register. All businesses awarded a City contract shall be required to register in the CVR. The CVR system assigns a unique identifier to each registrant that is then required for the purpose of submitting solicitation responses and invoices, and for receiving payments from the City. The CVR-assigned identifiers are also used by the Goal Setting Committee for measuring relative availability and tracking utilization of SBE and M/WBE firms by Industry or commodity codes, and for establishing Annual Aspirational Goals and Contract-by-Contract Subcontracting Goals.

Certification – the process by which the Small Business Office (SBO) staff determines a firm to be a bona-fide small, minority-, women-owned, or emerging small business enterprise. Emerging Small Business Enterprises (ESBEs) are automatically eligible for Certification as SBEs. Any firm may apply for multiple Certifications that cover each and every status category (e.g., SBE, ESBE, MBE, or WBE) for which it is able to satisfy eligibility standards. The SBO staff may contract these services to a regional Certification agency or other entity. For purposes of Certification, the City may accept any firm that is certified by local government entities and other organizations identified herein that have adopted Certification standards and procedures similar to those followed by the SBO, provided the prospective firm satisfies the eligibility requirements set forth in this Ordinance in Section III.E.6. City – refers to the City of San Antonio, TX. Commercially Useful Function – an S/M/WBE firm performs a Commercially Useful Function when it is responsible for execution of the work of the contract and is carrying out its responsibilities by actually performing, staffing, managing and supervising the work involved. To perform a Commercially Useful Function, the S/M/WBE firm must also be responsible, with respect to materials and supplies used on the contract, for negotiating price, determining quantity and quality, ordering the material, and installing (where applicable) and paying for the material itself. To determine whether an S/M/WBE firm is performing a Commercially Useful Function, an evaluation must be performed of the amount of work subcontracted, normal industry practices, whether the amount the S/M/WBE firm is to be paid under the contract is commensurate with the work it is actually performing and the S/M/WBE credit claimed for its performance of the work, and other relevant factors. Specifically, an S/M/WBE firm does not perform a Commercially Useful Function if its role is limited to that of an extra participant in a transaction, contract or project through which funds are passed in order to obtain the appearance of meaningful and useful S/M/WBE participation, when in similar transactions in which S/M/WBE firms do not participate, there is no such role performed.

Control – the authority of a person or business owner to sign responses to solicitations and contracts, make price negotiation decisions, sell or liquidate the business and have the primary authority to direct the day-to-day management and operation of a business enterprise without interference from others.

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Economic Inclusion – efforts to promote and maximize commercial transactions within, between and among all segments of the business population, regardless of race or gender, within the Relevant Marketplace.

Emerging SBE (ESBE) – a certified SBE corporation, partnership, sole proprietorship or other legal entity for the purpose of making a profit, which is independently owned and operated by Individuals legally residing in, or that are citizens of, the United States or its territories whose annual revenues and number of employees are no greater than 25% of the small business size standards for its industry as established by the U.S. Small Business Administration, and meets the Significant Business Presence requirements as defined herein.

Emerging M/WBE – a certified M/WBE firm whose annual revenues and number of employees are no greater than 25% of the small business size standards for its industry as established by the U.S. Small Business Administration, and meets the Significant Business Presence requirements as defined herein.

Evaluation Preference – an API that may be applied by the Goal Setting Committee to Construction, Architectural & Engineering, Professional Services, Other Services, and Goods and Supplies contracts that are to be awarded on a basis that includes factors other than lowest price, and wherein responses that are submitted to the City by S/M/WBE firms may be awarded additional Points in the evaluation process in the scoring and ranking of their proposals against those submitted by other prime Respondents.

Formal Solicitation – an invitation for bids, request for proposals, request for qualifications or other solicitation document issued by a City department for a contract that requires City Council approval, in accordance with the procurement rules adopted by the City Manager or designee through a memorandum issued by the City Manager or designee, an Administrative Directive or a procurement manual issued under the authority of the City Manager or designee, and/or pursuant to statutory requirements.

Goal Setting Committee (GSC) – a committee, or series of committees, appointed and chaired by the City Manager or designee from the Executive Team that includes, at a minimum, the EDD Director or designee, and the Director of Finance or Director of Transportation and Capital Improvements (TCI) or their designees, the Chief Information Officer (CIO) or designee of the Originating Department (if the Originating Department is neither Finance nor TCI,) all without duplication of designees and two citizens appointed by City Council who are eligible to vote during the goal setting committee on contracts valued at $3,000,000 and above. The City Manager or designee may also appoint two ex-officio members of the Small Business Advocacy Committee to serve on any GSC purely in an advisory and non-voting capacity. The GSC establishes S/M/WBE Program Goals for the City of San Antonio (e.g., Annual Aspirational Goals, Contract-by-Contract Subcontracting Goals, and determining which M/WBE segments are eligible for Segmented Subcontracting Goals annually) based upon Industry Categories, vendor availability, project-specific characteristics, and M/WBE utilization. The GSC also makes determinations about which Affirmative Procurement Initiatives (APIs) are to be applied to specific contracts based upon various criteria.

Good Faith Efforts – documentation of the Respondent’s intent to comply with S/M/WBE Program Goals and procedures including, but not limited to, the following: (1) documentation as stated in the solicitation reflecting the Respondent’s commitment to comply with SBE or M/WBE Program Goals as established by the GSC for a particular contract; or (2) documentation of efforts made toward achieving the SBE or M/WBE Program Goals (e.g., solicitations of bids/proposals/qualification statements from all qualified SBE or M/WBE firms listed in the Small Business Office’s directory of certified SBE or M/WBE firms; correspondence from qualified SBE or M/WBE firms documenting their unavailability to perform SBE or M/WBE contracts; documentation of efforts to subdivide work into smaller quantities for subcontracting purposes to enhance opportunities for SBE or M/WBE firms; documentation of a Prime Contractor’s posting of a bond covering the work of SBE or M/WBE Subcontractors; documentation of efforts to assist SBE or M/WBE firms with obtaining financing, bonding or insurance required by the Respondent; and documentation of consultations with trade associations and CONTRACTORs that represent the interests of SBE and/or M/WBEs in order to identify qualified and available SBE or M/WBE Subcontractors.)

HUBZone Firm − a business that has been certified by U.S. Small Business Administration for participation in the federal HUBZone Program, as established under the 1997 Small Business Reauthorization Act. To qualify as a HUBZone firm, a small business must meet the following criteria: (1) it must be owned and Controlled by U.S. citizens; (2) at least 35 percent of its employees must reside in a HUBZone; and (3) its

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Principal Place of Business must be located in a HUBZone within the San Antonio Metropolitan Statistical Area. [See 13 C.F.R. 126.200 (1999).]

Independently Owned and Operated – ownership of an SBE firm must be direct, independent and by Individuals only. Ownership of an M/WBE firm may be by Individuals and/or by other businesses provided the ownership interests in the M/WBE firm can satisfy the M/WBE eligibility requirements for ownership and Control as specified herein in Section III.E.6. The M/WBE firm must also be Independently Owned and Operated in the sense that it cannot be the subsidiary of another firm that does not itself (and in combination with the certified M/WBE firm) satisfy the eligibility requirements for M/WBE Certification.

Individual − an adult person that is of legal majority age.

Industry Categories – procurement groupings for the City of San Antonio inclusive of Construction, Architectural & Engineering, Professional Services, Other Services, and Goods & Supplies (i.e., manufacturing, wholesale and retail distribution of commodities). This term may sometimes be referred to as “business categories.”

Joint Venture Incentives – an API that provides inducements for non-SBE and non-M/WBE firms to collaborate with SBE or M/WBE partners in responses to solicitations and performing a Prime Contract to supply goods to, or to perform non-Construction services on behalf of, the City. Joint ventures are manifested by written agreements between two or more Independently Owned and Controlled business firms to form a third business entity solely for purposes of undertaking distinct roles and responsibilities in the completion of a given contract. Under this business arrangement, each joint venture partner shares in the management of the joint venture and also shares in the profits or losses of the joint venture enterprise commensurately with its contribution to the venture. Incentives under this API may include Evaluation Preferences that are tied to the percentage of SBE or M/WBE participation in the joint venture, expedited issuance of building permits and extra contract option years in certain Other Services and Goods & Supplies contracts.

Minority/Women Business Enterprise (M/WBE) – firm that is certified as either a Minority Business Enterprise or as a Women Business Enterprise, and which is at least fifty-one percent (51%) owned, managed and Controlled by one or more Minority Group Members and/or women, and that is ready, willing and able to sell goods or services that are purchased by the City of San Antonio.

M/WBE Directory – a listing of M/WBEs that have been certified for participation in the City’s M/WBE Program APIs.

M/WBE Subcontracting Program – an API in which Prime Contractors or vendors are required to make Good Faith Efforts to subcontract a specified percentage of the value of prime contract dollars to certified M/WBE firms. Such subcontracting goals may be set and applied by the GSC on a contract-by-contract basis to those types of contracts that provide subcontract opportunities for performing Commercially Useful Functions wherein:

(1) There have been ongoing disparities in the utilization of available M/WBE Subcontractors; or

(2) Race-Neutral efforts have failed to eliminate persistent and significant disparities in the award of prime contracts to M/WBEs in a particular Industry Category or industry segment (e.g., Construction contracts, Professional Services contracts, and Architectural and Engineering contracts), and subcontract opportunities are limited outside of City contracts.

When specified by the GSC, the M/WBE Subcontracting Program may also be required to reflect Good Faith Efforts that a Prime Contractor or vendor has taken (or commits to taking in the case of solicitations that do not include a detailed scope of work or those in which price cannot be considered a factor in evaluation), toward attainment of subcontracting goals for M/WBE firms.

M/WBE Evaluation Preference – an API that the City may apply to requests for proposals or qualifications (RFPs or RFQs) on City Construction, Architectural & Engineering, Professional Services, Other Services, and Goods & Supplies contracts that are issued pursuant to a Best Value Contracting method or other methods of procurement wherein criteria other than lowest price are factored into the selection process. M/WBEs that submit responses for these kinds of solicitations are awarded additional Points in the scoring

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of their responses when evaluating and ranking their responses against those submitted by non-minority firms. Where specified in contract specifications as approved by the Goal Setting Committee, the M/WBE Evaluation Preference may be limited to Emerging M/WBE firms.

Minority Business Enterprise (MBE) – any legal entity, except a joint venture, that is organized to engage in for-profit transactions, which is certified as being at least fifty-one percent (51%) owned, managed and Controlled by one or more Minority Group Members, and that is ready, willing and able to sell goods or services that are purchased by the City. To qualify as an MBE, the enterprise shall meet the Significant Business Presence requirement as defined herein. Unless otherwise stated, the term “MBE” as used in the SBEDA Ordinance is not inclusive of women-owned business enterprises (WBEs).

Minority Group Members – African-Americans, Hispanic Americans, Asian Americans and Native Americans legally residing in, or that are citizens of, the United States or its territories, as defined below:

African-Americans: Persons with origins in any of the black racial groups of Africa.

Hispanic-Americans: Persons of Mexican, Puerto Rican, Cuban, Spanish or Central and South American origin.

Asian-Americans: Persons having origins in any of the original peoples of the Far East, Southeast Asia, the Indian subcontinent or the Pacific Islands.

Native Americans: Persons having no less than 1/16th percentage origin in any of the Native American Tribes, as recognized by the U.S. Department of the Interior, Bureau of Indian Affairs and as demonstrated by possession of personal tribal role documents.

Originating Department – the City department or authorized representative of the City which issues solicitations or for which a solicitation is issued.

Payment – dollars actually paid to Prime Contractors and/or Subcontractors and vendors for City contracted goods and/or services.

Points – the quantitative assignment of value for specific evaluation criteria in the vendor selection process used in some Construction, Architectural & Engineering, Professional Services, Other Services, and Goods & Supplies contracts (e.g., up to 20 points out of a total of 100 points assigned for S/M/WBE participation as stated in response to a Request for Proposals).

Prime Contractor – the vendor or contractor to whom a purchase order or contract is issued by the City of San Antonio for purposes of providing goods or services for the City.

Race-Conscious − any business classification or API wherein the race or gender of business owners is taken into consideration (e.g., references to M/WBE programs and APIs that are listed herein under the heading of “Race-Conscious”). To be eligible for the benefits of race- and gender-conscious APIs as provided in this Ordinance, M/WBE firms must also satisfy the size standards for being a Small Business Enterprise or SBE as defined herein.

Race-Neutral − any business classification or API wherein the race or gender of business owners is not taken into consideration (e.g., references to SBE programs and APIs that are listed herein under the heading of “Race-Neutral”).

Relevant Marketplace – the geographic market area affecting the S/M/WBE Program as determined for purposes of collecting data for the 2015 Disparity Study, and for determining eligibility for participation under various programs established by the SBEDA Ordinance, is defined as the San Antonio Metropolitan Statistical Area (SAMSA), currently including the counties of Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina and Wilson.

Respondent – a vendor submitting a bid, statement of qualifications, or proposal in response to a solicitation issued by the City.

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Responsible – a firm which is capable in all respects to fully perform the contract requirements and has the integrity and reliability which will assure good faith performance of contract specifications.

Responsive – a firm’s submittal (bid, response or proposal) conforms in all material respects to the solicitation (Invitation for Bid, Request for Qualifications, or Request for Proposal) and shall include compliance with S/M/WBE Program requirements.

San Antonio Metropolitan Statistical Area (SAMSA) – also known as the Relevant Marketplace, the geographic market area from which the City’s 2015 Disparity Study analyzed contract utilization and availability data for disparity (currently including the counties of Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina and Wilson).

Segmented M/WBE Goals – the application of multiple goals for M/WBE participation within Annual Aspirational Goals or for M/WBE Subcontracting Goals on an individual City contract wherein an overall combined M/WBE goal is accompanied by subsets of one or more smaller goals. Such segmented goals specifically target the participation of a particular segment of business enterprises owned and Controlled by WBEs or certain Minority Group Members (e.g., African-Americans or Hispanic-Americans) based upon relative availability and significantly greater patterns of underutilization and disparity within an industry as compared to other gender and Minority Group Member categories of M/WBEs. The application of Segmented M/WBE Goals is intended to ensure that those segments of M/WBEs that have been most significantly and persistently underutilized receive a fair measure of remedial assistance.

SBE Directory – a listing of small businesses that have been certified for participation in the City’s SBE Program APIs.

Significant Business Presence – to qualify for this Program, a S/M/WBE must be headquartered or have a significant business presence for at least one year within the Relevant Marketplace, defined as: an established place of business in one or more of the eight counties that make up the San Antonio Metropolitan Statistical Area (SAMSA), from which 20% of its full-time, part-time and contract employees are regularly based, and from which a substantial role in the S/M/WBE's performance of a Commercially Useful Function is conducted. A location utilized solely as a post office box, mail drop or telephone message center or any combination thereof, with no other substantial work function, shall not be construed to constitute a significant business presence.

Small Business Enterprise (SBE) – a corporation, partnership, sole proprietorship or other legal entity for the purpose of making a profit, which is Independently Owned and Operated by Individuals legally residing in, or that are citizens of, the United States or its territories, and which meets the U.S. Small Business Administration (SBA) size standard for a small business in its particular industry(ies) and meets the Significant Business Presence requirements as defined herein.

Small Business Office (SBO) – the office within the Economic Development Department (EDD) of the City that is primarily responsible for general oversight and administration of the S/M/WBE Program. Small Minority Women Business Enterprise Program (S/M/WBE Program) – the combination of SBE Program and M/WBE Program features contained in this Ordinance. Solicitation Incentives – additional inducements or enhancements in the solicitation process that are designed to increase the chances for the selection of S/M/WBE firms in competition with other firms. Such inducements and enhancements may include such terms as additional contract option years, increased quantities in supply contracts, and evaluation preferences, where not prohibited by law. These solicitation incentives may be applied as appropriate to solicitations, contracts, and letter agreements for Construction, Architecture and Engineering services, Professional Services, Other Services, and Goods & Supplies contracts, including change orders and amendments.

Subcontractor – any vendor or contractor that is providing goods or services to a Prime Contractor in furtherance of the Prime Contractor’s performance under a contract or purchase order with the City. A copy of the binding agreement between the Prime Contractor and the Subcontractor shall be submitted prior to the City’s issuance of a notice to proceed.

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Suspension – the temporary stoppage of an SBE or M/WBE firm’s beneficial participation in the City’s S/M/WBE Program for a finite period of time due to cumulative contract payments the S/M/WBE firm received during a fiscal year that exceed a certain dollar threshold as set forth in Section III.E.7, or pursuant to the Penalties and Sanctions set forth in Section III.E.13. Subcontractor/Supplier Utilization Plan – a binding part of this contract agreement which states the CONTRACTOR’s commitment for the use of Joint Venture Partners and / or Subcontractors/Suppliers in the performance of this contract agreement, and states the name, scope of work, and dollar value of work to be performed by each of CONTRACTOR’s Joint Venture partners and Subcontractors/Suppliers in the course of the performance of this contract, specifying the S/M/WBE Certification category for each Joint Venture partner and Subcontractor/Supplier, as approved by the SBO Manager. Additions, deletions or modifications of the Joint Venture partner or Subcontractor/Supplier names, scopes of work, of dollar values of work to be performed requires an amendment to this agreement to be approved by the EDD Director or designee. Women Business Enterprises (WBEs) - any legal entity, except a joint venture, that is organized to engage in for-profit transactions, that is certified for purposes of the SBEDA Ordinance as being at least fifty-one percent (51%) owned, managed and Controlled by one or more non-minority women Individuals that are lawfully residing in, or are citizens of, the United States or its territories, that is ready, willing and able to sell goods or services that are purchased by the City and that meets the Significant Business Presence requirements as defined herein. Unless otherwise stated, the term “WBE” as used in this Ordinance is not inclusive of MBEs.

D. SBEDA Program Compliance – General Provisions

As CONTRACTOR acknowledges that the terms of the CITY’s SBEDA Ordinance, as amended, together with all requirements, guidelines, and procedures set forth in the CITY’s SBEDA Policy & Procedure Manual are in furtherance of the CITY’s efforts at economic inclusion and, moreover, that such terms are part of CONTRACTOR’s scope of work as referenced in the CITY’s formal solicitation that formed the basis for contract award and subsequent execution of this Agreement, these SBEDA Ordinance requirements, guidelines and procedures are hereby incorporated by reference into this Agreement, and are considered by the Parties to this Agreement to be material terms. CONTRACTOR voluntarily agrees to fully comply with these SBEDA program terms as a condition for being awarded this contract by the CITY. Without limitation, CONTRACTOR further agrees to the following terms as part of its contract compliance responsibilities under the SBEDA Program:

1. CONTRACTOR shall cooperate fully with the Small Business Office and other CITY departments in their data collection and monitoring efforts regarding CONTRACTOR’s utilization and payment of Subcontractors, S/M/WBE firms, and HUBZone firms, as applicable, for their performance of Commercially Useful Functions on this contract including, but not limited to, the timely submission of completed forms and/or documentation promulgated by SBO, through the Originating Department, pursuant to the SBEDA Policy & Procedure Manual, timely entry of data into monitoring systems, and ensuring the timely compliance of its subcontractors with this term;

2. CONTRACTOR shall cooperate fully with any CITY or SBO investigation

(and shall also respond truthfully and promptly to any CITY or SBO inquiry) regarding possible non-compliance with SBEDA requirements on the part of CONTRACTOR or its subcontractors or suppliers;

3. CONTRACTOR shall permit the SBO, upon reasonable notice, to undertake

inspections as necessary including, but not limited to, contract-related correspondence, records, documents, payroll records, daily logs, invoices, bills, cancelled checks, and work product, and to interview Subcontractors and workers to determine whether there has been a violation of the terms of this Agreement;

4. CONTRACTOR shall notify the SBO, in writing on the Change to Utilization

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Plan form, through the Originating Department, of any proposed changes to CONTRACTOR’s Subcontractor / Supplier Utilization Plan for this contract, with an explanation of the necessity for such proposed changes, including documentation of Good Faith Efforts made by CONTRACTOR to replace the Subcontractor / Supplier in accordance with the applicable Affirmative Procurement Initiative. All proposed changes to the Subcontractor / Supplier Utilization Plan including, but not limited to, proposed self-performance of work by CONTRACTOR of work previously designated for performance by Subcontractor or supplier, substitutions of new Subcontractors, terminations of previously designated Subcontractors, or reductions in the scope of work and value of work awarded to Subcontractors or suppliers, shall be subject to advanced written approval by the Originating Department and the SBO.

5. CONTRACTOR shall immediately notify the Originating Department and

SBO of any transfer or assignment of its contract with the CITY, as well as any transfer or change in its ownership or business structure.

6. CONTRACTOR shall retain all records of its Subcontractor payments for

this contract for a minimum of four years or as required by state law, following the conclusion of this contract or, in the event of litigation concerning this contract, for a minimum of four years or as required by state law following the final determination of litigation, whichever is later.

7. In instances wherein the SBO determines that a Commercially Useful

Function is not actually being performed by the applicable S/M/WBE or HUBZone firms listed in a CONTRACTOR’s Subcontractor / Supplier Utilization Plan, the CONTRACTOR shall not be given credit for the participation of its S/M/WBE or HUBZone Subcontractor(s) or joint venture partner(s) toward attainment of S/M/WBE or HUBZone firm utilization goals, and the CONTRACTOR and its listed S/M/WBE firms or HUBZone firms may be subject to sanctions and penalties in accordance with the SBEDA Ordinance.

8. CONTRACTOR acknowledges that the CITY will not execute a contract or

issue a Notice to Proceed for this project until the CONTRACTOR for this project have registered and/or maintained active status in the CITY’s Centralized Vendor Registration System (CVR), and CONTRACTOR has represented to CITY which primary commodity codes each Subcontractor will be performing under for this contract. CITY recommends all Subcontractors to be registered in the CVR.

E. SBEDA Program Compliance – Affirmative Procurement Initiatives

The CITY has applied the following contract-specific Affirmative Procurement Initiatives to this contract. CONTRACTOR hereby acknowledges and agrees that the selected API requirement shall also be extended to any change order or subsequent contract modification and, absent SBO’s granting of a waiver, that its full compliance with the following API terms and conditions are material to its satisfactory performance under this Agreement: SBE Subcontracting Program. In accordance with SBEDA Ordinance Section III. D. 7. (f), this contract is also being awarded pursuant to the SBE Subcontracting Program. CONTRACTOR agrees to subcontract at least ten percent (10%) of its prime contract value to certified SBE firms headquartered or having a Significant Business Presence within the San Antonio Metropolitan Statistical Area (SAMSA). The Subcontractor/Supplier Utilization Plan which CONTRACTOR submitted to City with its response for this contract and that contains the names of the certified SBE Subcontractors to be used by CONTRACTOR on this contract, the respective percentages of the total prime contract dollar value to be awarded and performed by each SBE Subcontractor, and documentation including a description of each SBE Subcontractor’s scope of work and confirmation of each SBE Subcontractor’s commitment to perform such

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scope of work for an agreed upon dollar amount is hereby attached and incorporated by reference into the material terms of this Agreement. In the absence of a waiver granted by the SBO, failure of a Prime CONTRACTOR to attain this SBE subcontracting goal as required in the solicitation shall render its response non-Responsive. Also, in the absence of a waiver granted by the SBO, failure of a Prime CONTRACTOR to attain a subcontracting goal for SBE participation in the performance of its contract or otherwise comply with the provisions of this API shall be considered a material breach of contract, grounds for termination of that contract with the City and shall be subject to any penalties and sanctions available under the terms of the SBEDA Ordinance, its contract with the City or by law.

F. Commercial Nondiscrimination Policy Compliance As a condition of entering into this Agreement, the CONTRACTOR represents and warrants that it has complied with throughout the course of this solicitation and contract award process, and will continue to comply with, the CITY’s Commercial Nondiscrimination Policy, as described under Section III. C. 1. of the SBEDA Ordinance. As part of such compliance, CONTRACTOR shall not discriminate on the basis of race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation or, on the basis of disability or other unlawful forms of discrimination in the solicitation, selection, hiring or commercial treatment of Subcontractors, vendors, suppliers, or commercial customers, nor shall the company retaliate against any person for reporting instances of such discrimination. The company shall provide equal opportunity for Subcontractors, vendors and suppliers to participate in all of its public sector and private sector subcontracting and supply opportunities, provided that nothing contained in this clause shall prohibit or limit otherwise lawful efforts to remedy the effects of marketplace discrimination that have occurred or are occurring in the CITY’s Relevant Marketplace. The company understands and agrees that a material violation of this clause shall be considered a material breach of this Agreement and may result in termination of this Agreement, disqualification of the company from participating in CITY contracts, or other sanctions. This clause is not enforceable by or for the benefit of, and creates no obligation to, any third party. CONTRACTOR’s certification of its compliance with this Commercial Nondiscrimination Policy as submitted to the CITY pursuant to the solicitation for this contract is hereby incorporated into the material terms of this Agreement. CONTRACTOR shall incorporate this clause into each of its Subcontractor and supplier agreements entered into pursuant to CITY contracts.

G. Prompt Payment Upon execution of this contract by CONTRACTOR, CONTRACTOR shall be required to submit to CITY accurate progress payment information with each invoice regarding each of its Subcontractors, including HUBZone Subcontractors, to ensure that the CONTRACTOR’s reported subcontract participation is accurate. CONTRACTOR shall pay its Subcontractors in compliance with Chapter 2251, Texas Government Code (the “Prompt Payment Act”) within ten days of receipt of payment from CITY. In the event of CONTRACTOR’s noncompliance with these prompt payment provisions, no final retainage on the Prime Contract shall be released to CONTRACTOR, and no new CITY contracts shall be issued to the CONTRACTOR until the CITY’s audit of previous subcontract payments is complete and payments are verified to be in accordance with the specifications of the contract.

H. Violations, Sanctions and Penalties In addition to the above terms, CONTRACTOR acknowledges and agrees that it is a violation of the SBEDA Ordinance and a material breach of this Agreement to:

1. Fraudulently obtain, retain, or attempt to obtain, or aid another in fraudulently obtaining, retaining, or attempting to obtain or retain Certification status as an SBE, MBE, WBE, M/WBE, HUBZone firm, Emerging M/WBE, or ESBE for purposes of benefitting from the SBEDA Ordinance;

2. Willfully falsify, conceal or cover up by a trick, scheme or device, a material fact or make any false, fictitious or fraudulent statements or representations, or make use of any false writing or document, knowing the same to contain any false, fictitious or fraudulent statement or entry pursuant to the terms of the SBEDA Ordinance;

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3. Willfully obstruct, impede or attempt to obstruct or impede any authorized official or employee who is investigating the qualifications of a business entity which has requested Certification as an S/M/WBE or HUBZone firm;

4. Fraudulently obtain, attempt to obtain or aid another person fraudulently obtaining or attempting to obtain public monies to which the person is not entitled under the terms of the SBEDA Ordinance; and

5. Make false statements to any entity that any other entity is, or is not, certified as an S/M/WBE for purposes of the SBEDA Ordinance.

Any person who violates the provisions of this section shall be subject to the provisions of Section III. E. 13. of the SBEDA Ordinance and any other penalties, sanctions and remedies available under law including, but not limited to:

1. Suspension of contract;

2. Withholding of funds;

3. Rescission of contract based upon a material breach of contract pertaining to S/M/WBE Program compliance;

4. Refusal to accept a response or proposal; and

5. Disqualification of CONTRACTOR or other business firm from eligibility for providing goods or services to the City for a period not to exceed two years (upon City Council approval).

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RFCSP EXHIBIT 5

NON-DISCRIMINATION Non-Discrimination. As a party to this contract, {Contractor or Vendor} understands and agrees to comply with the Non-Discrimination Policy of the City of San Antonio contained in Chapter 2, Article X of the City Code and further, shall not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, veteran status, age or disability, unless exempted by state or federal law, or as otherwise established herein.

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RFCSP EXHIBITS 6 – 8

Posted as Separate Documents In Excel Format

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019 RFCSP ATTACHMENTS

RFCSP ATTACHMENT A – DIVIDED INTO SECTIONS This Section is reserved for submission of Proposal based on the Scope of Services, Statement of Work and Technical Requirements of this RFCSP.

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RFCSP ATTACHMENT A – SECTION J

WIRE-LINE SERVICES

General Requirements: J.1 The City has an existing telecommunication network throughout the City of San Antonio.

A listing of facilities and wire-line services presently utilized by the City is included as RFCSP Exhibit 6.

J.2 Respondent will be responsible for the provision of all the groups of wire-line services included in

RFCSP Exhibit 6.

J.3 All wire-line services must be provided in the San Antonio Metropolitan Exchange as defined by the State of Texas Public Utility Commission (PUC) service areas.

J.4 The City requires retaining existing telephone numbers.

J.5 Many of the existing wire-line services utilized by the City are currently billed on a mileage

sensitive basis. Respondent must provide a fixed price for all wire-line services required by the City.

J.6 Respondent’s proposed price for each wire-line service shall include all installation charges to the

City’s designated point of demarcation.

J.7 The City will retain ownership of all physical plant including all types of cabling from the Respondent’s building entrance facility at the City’s designated utility right of way up to the point of demarcation.

J.8 Long distance service shall be included in all applicable wire-line services as specified in the

Technical Requirements.

J.9 City will not be responsible for the purchase of any new interface hardware or software to connect existing circuits to Respondent’s facilities. Any required equipment or software upgrades must be provided by Respondent at no additional cost to the City.

J.10 The City anticipates most of the existing wire-line services will be transitioned to metropolitan

Ethernet services or broadband services in the future.

J.11 The services proposed under this RFCSP shall be comprehensive and turn-key and sub- contracted providers are allowed. Respondent is solely responsible for its subcontractor’s performance in the provision of these services.

J.12 Respondent will be required to provide an acceptable conversion plan to the City for

requested services no later than ninety (90) days after contract award.

J.13 Within ninety (90) days after contract award, the successful Respondent shall develop and submit to the City a documented Disaster Recovery Plan that specifically addresses the City of San Antonio service including activation points, invocation and response times, alternative service arrangements, backup facility locations, and other detailed information

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regarding the proposed backup services. This Disaster Recovery Plan must be maintained, updated and republished once a year by the successful Respondent.

J.14 The Respondent must provide a primary and backup single point of contact (SPOC). This

individual will be responsible for coordinating the establishment, termination, and support of any services provided under this RFCSP.

J.15 The Respondent must provide a Project Manager certified by the Project Management

Institute (PMI) and be capable of interfacing with City staff.

J.16 In the event of unplanned service outages, invoices shall be pro-rated to reflect the loss of service.

Technical Requirements:

J.17 The requirements for each group of wire-line services are detailed in the following technical

requirements:

J.17.1 Group 1 – Small Voice

J.17.1.1 Flat Rate Business Telephone Single-Line Without Instrument

This is a single telephone line with a number provided for the San Antonio Metropolitan Exchange. It must include touch-tone dialing, all custom calling features to include 3-way calling, caller ID, call waiting, call forwarding, long distance service, directory listing service, and any mandatory regulatory fees.

J.17.2 Group 2 – PBX Voice

J.17.2.1 SIP Trunk

This is a Voice over Internet Protocol and streaming media service based on Session Initiation Protocol (SIP). The trunk must include all central office integrated trunk features and include local calling for the San Antonio Metropolitan Exchange. It must include touch-tone dialing, remote call forwarding, remote call transfer, caller ID, call forwarding, long distance calling, support at minimum 400 concurrent calls using G.711 and must be able to upgrade to 800 concurrent calls using G.711, and any mandatory regulatory fees.

J.17.2.2 PBX Trunk – Two Way

This is a two-way voice trunk intended for termination into a City- owned Telephone System. The trunk must include all central office integrated trunk features and include local calling for the San Antonio Metropolitan Exchange. It must include touch-tone dialing, hunting, remote call forwarding, remote call transfer, all custom calling features to include 3-way calling, caller ID, call waiting, call forwarding, long distance service, directory listing service, and any mandatory regulatory fees.

J.17.3 Group 3 – Central Office Exchange Station

This is a two-way voice service intended for use with a carrier provided switching platform. The Central Office Exchange Station must include all features for local calling in the San Antonio Metropolitan Exchange. The Central Office Exchange Station must include touch-tone dialing, hunting, remote call forwarding, remote call transfer, all custom calling

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features to include 3-way calling, caller ID, call waiting, call forwarding, long distance service, directory listing service, and any mandatory regulatory fees.

J.17.4 Group 4 – Disaster Routing and Network Reconfiguration Service

J.17.4.1 Basic Routing Plan

This is a service that will allow the City of San Antonio to implement a disaster recovery plan, open an Emergency Operations Center and have all traffic redirected to another facility from the normal call termination facility.

J.17.4.2 Disaster Routing Per Telephone Number

This is a selective service that will allow the City of San Antonio to selectively choose which telephone numbers need to be rerouted to an Emergency Operation Center or other facility in the San Antonio Metropolitan Exchange.

J.17.5 Group 5: ISDN Services/Private Lines

J.17.5.1 Primary Rate Interface

This is a central office based service that provides 23 bundled voice channels plus a data control channel suitable for interface to a City- owned PBX or switching device. The interface includes all touchtone services, custom calling features, long distance service, directory listing service, and all mandatory FCC fees.

J.17.5.2 Basic Rate Interface

This is a central office based service that provides 2 bundled voice channels plus a data control channel suitable for interface to City- owned premise equipment such as video monitors or advanced telephone switching devices. The interface includes all touchtone services, custom calling features, intrastate and interstate long distance service, directory listing service, and all mandatory FCC fees.

J.17.5.3 101A Channels

This service provides two wire metallic end-to-end continuity. It may be comprised of any combination of wire gauges and may or may not be H88 loaded. It may contain up to12KF of bridged tap. No electrical resistance or signal loss is specified. It may be ordered with two or three local channels.

J.17.5.4 250A Channels

The 200 series offerings are a two wire sub-voice grade service typically used for telegraph or similar low baud rate transmissions. Metallic continuity is not provided under this offering. The 250A Channel can carry up to 75 baud (kbps) in either full duplex or half duplex operation. It may be ordered as two points or multipoint service.

J.17.5.5 251A Channels

This service is the same as 250A, however it provides a transmission rate of up to 150 baud (kbps).

J.17.6 Group 6: Broadband Services

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J.17.6.1 Point-to-Point T-1 Services

This is an EIA/TIA standardized 1.544Mbps service between two designated points in the City’s network. Services can be provided by fiber optic cable, copper cable, or coaxial cable as necessary. The circuit must be reliable and accept all standard coding schemes. These circuits must be provided on a flat rate basis anywhere within the San Antonio Metropolitan Exchange. The City desires to leverage these circuits with the metropolitan Ethernet and broadband services as identified in this RFCSP.

J.17.7 Group 7: Directory Listing Services (Additional)

These are additional directory listings provided to citizens in the San Antonio Metropolitan Exchange to advise them of additional City services provided at listed telephone numbers. Annual changes must be made at no charge to the City.

J.18 All wire-line services must exhibit an availability index of 99.9% which is equal to no more than

526 minutes of outage each year, excluding planned outages.

J.19 Respondent must provide Network Maintenance Schedules, on a monthly basis, with detailed outage information. City must be notified a minimum of 72 hours in advance of any planned system outages. The planned system outages will not be computed in the availability index.

J.20 City must be informed of unscheduled outages as soon as possible and be provided details of the

problem along with a timeframe for resolution of the outage. Respondent must then provide hourly updates to the City until the outage is resolved and be followed up with a detailed report within 24 hours of the unscheduled outage.

J.21 The successful Respondent will be responsible for providing NPA/NXXX upgrade data to allow update of the City’s Telephone System databases upon request and at no additional cost to the City.

J.22 The City requires a maximum five minute polling interval at each facility for network performance

measurement. J.23 Partition service connectivity must be provided which allows for the City to bill out proportional

services on accounts that may be eligible for e-Rate funding as well as other type of funding sources (e.g. General Fund, Federal Grants, State Grants, etc.)

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RFCSP ATTACHMENT A – SECTION K

METROPOLITAN ETHERNET SERVICES

General Requirements: K.1 The City envisions utilizing metropolitan Ethernet networks to provide voice and data services

in the future. A listing of City facilities potentially requiring metropolitan Ethernet services during the term of the resultant contract are identified in RFCSP Exhibit 8. This list also includes the minimum forecasted bandwidth required at each facility and the existing bandwidth currently available at each facility.

K.2 Metropolitan Ethernet services are to be installed by Respondent within Sixty (60) days after

receipt or service/work order issued by the City.

K.3 The services proposed under this RFCSP shall be comprehensive and turn-key and sub- contracted providers are allowed. Respondent is solely responsible for its subcontractor’s performance in the provision of these services.

K.4 Within ninety (90) days after contract award, the successful Respondent shall develop and

submit to the City a documented Disaster Recovery Plan that specifically addresses the City of San Antonio service including activation points, invocation and response times, alternative service arrangements, backup facility locations, and other detailed information regarding the proposed backup services. This Disaster Recovery Plan must be maintained, updated and republished once a year by the successful Respondent.

K.5 The Respondent must provide a primary and backup single point of contact (SPOC).

This individual will be responsible for coordinating the establishment, termination, and support of any services provided under this RFCSP.

K.6 The Respondent must provide a Project Manager certified by the Project Management

Institute (PMI) and be capable of interfacing with City staff.

K.7 In the event of any service outages, invoices shall be pro-rated to reflect the loss of service.

Technical Requirements: K.8 A metropolitan Ethernet service classification system has been established as follows:

• 2 Mbps Ethernet through 100 Mbps (Category A) • 150 Mbps Ethernet through 900Mbps (Category B) • 1000 Mbps Ethernet through 10000Mbps (Category C) • Dual Attached – Unmetered Single Mode Fiber Optic Cable service (Category D) • Single Attached – Unmetered Single Mode Fiber Optic Cable service (Category D)

Respondent shall utilize this category naming convention in their response so as to eliminate

any miscommunication.

K.9 All metropolitan Ethernet services must meet the applicable IEEE 802.3n specification for these services.

K.10 Metropolitan Ethernet services must exhibit an availability index of 99.95% which is equal to no

more than 259 minutes of outage each year, excluding planned outages. K.11 The demarcation installed at the City’s designated point of demarcation at each facility shall be a

single (or two, for redundant facilities) Optical or Copper based physical handoff installed at the City’s designated point of demarcation. All necessary network components, converters, Ethernet ports, and other devices required to provide such a demarcation shall be provided by

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the Respondent and be included in the monthly price for each category of service. The successful Respondent’s responsibility for service will be measured to the designated demarcation interface.

K.12 The Respondent is responsible for delivering all metropolitan Ethernet traffic to the City’s

network at 515 S. Frio Street and 8130 Inner Circle Dr., or other aggregation facility as designated by the City. All metropolitan Ethernet services must be delivered to the City’s core network on Ethernet transport and provide the ability to transport Ethernet 802.1Q tagging between the City’s facilities and the core network. All necessary transport and network components, converters, Ethernet ports and other devices required to deliver the services shall be provided by the Respondent and be included in the monthly price for each category of service.

K.13 Respondent must not filter or encrypt any data delivered to City. All filtering and

encryption will be handled by City firewalls. Respondent is free to encrypt or otherwise secure transmission of data within its own network.

K.14 Respondent shall provide two (2) separate designs for metropolitan Ethernet services.

Responses must include a “dedicated” design and “shared” design for metropolitan Ethernet services as defined by this RFCSP.

K.15 A “dedicated” design is defined as the physical dedication of network plant (cable, optical

strands, copper pairs, or WDM lambdas) solely for the City’s use. This is further defined as a network in which no packets would be detected other than those generated by or destined for hosts within City’s network.

K.16 Under the “dedicated” design scenario, Respondent shall detail the routing, configuration, and

capacity of any “sub-ring” or “super-ring” links and/or nodes embedded in the Respondent’s network(s) that will be wholly dedicated to the City, and the subsequent security provided at each termination. A wholly committed TDMA/SONET timeslot or a dedicated lambda using WDM technology will be considered as “dedicated” infrastructure. The use of VLAN technology will not be considered a “dedicated” portion of the Respondent’s network.

K.17 Under the “shared” design scenario, Respondent shall explain the methods used to guarantee bandwidth availability for the City and the subsequent security provided for these nodes. VLAN technology will be allowed under the “shared” design.

K.18 For both “dedicated” and “shared” designs, Respondent shall indicate how its own internal

network(s) will be configured to provide City with these requested services. Of particular interest is the type of ring protection that will be provided on the Respondent’s core network.

K.19 Respondent’s proposal shall include the proposed IP addressing schema, the address

range to be assigned to hosts and nodes within each facility, and all VLAN and subnet layouts. The City will utilize its Class B IP assignments for this network. Respondent shall not assign any IP addresses to any nodes that are not included in the City’s Class B dedicated IP address block. The Proposed Plan shall include a detailed discussion of the Respondent’s IP addressing schema and must demonstrate that the City will be able to use RFC1918-compliant “private” network addressing across the backbone between their facilities.

K.20 Respondent’s proposal shall indicate the guaranteed minimum, nominal, and maximum (if

different) upstream and downstream bandwidth to be provided for each category of metropolitan Ethernet services identified in the Technical Requirements. For the “shared” design, the network utilization at a particular facility shall not exceed 50% of the rated capacity more than ninety percent of the time during working hours (0700-1800 hours x 5 days). City will study and test the circuits twice a year for bandwidth availability. Respondent will be required to provide a detailed bandwidth report quarterly to the City. If capacities are not met, Respondent will be allowed 30 days to restore the connection to rated capacity.

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K.21 If the rated capacity is exceeded under the “dedicated” design, the City will pay Respondent to

upgrade the service based on normal work order preparation and approvals currently used by the City.

K.22 The City requires a maximum five minute polling interval at each facility for network

performance measurement..

K.23 The City will be free to use the metropolitan Ethernet services without any Respondent restrictions. Included is any sharing of non-public Wi-Fi or Ethernet services with other Inter-local Agencies as might be set up from time-to-time as authorized by the State of Texas.

K.24 Partition service connectivity must be provided which allows for the City to bill out

proportional services on accounts that may be eligible for e-Rate funding as well as other type of funding sources (e.g. General Fund, Federal Grants, State Grants, etc.)

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RFCSP ATTACHMENT A – SECTION L

BROADBAND SERVICES

General Requirements:

L.1 The City envisions utilizing broadband networks to provide voice and data services in the future.

A listing of City facilities potentially requiring broadband services during the term of the resultant contract are identified in RFCSP Exhibit 8. This list also includes the minimum forecasted bandwidth required at each facility and the existing bandwidth currently available at each facility.

L.2 The services proposed under this RFCSP shall be comprehensive and turn-key and sub-

contracted providers are allowed. Respondent is solely responsible for its subcontractor’s performance in the provision of these services.

L.3 Within ninety (90) days after contract award, the successful Respondent shall develop and submit

to the City a documented Disaster Recovery Plan that specifically addresses the City of San Antonio service including activation points, invocation and response times, alternative service arrangements, backup facility locations, and other detailed information regarding the proposed backup services. This Disaster Recovery Plan must be maintained, updated and republished once a year by the successful Respondent.

L.4 The Respondent must provide a primary and backup single point of contact (SPOC). This

individual will be responsible for coordinating the establishment, termination, and support of any services provided under this RFCSP.

L.5 The Respondent must provide a Project Manager certified by the Project Management

Institute (PMI) and be capable of interfacing with City staff.

L.6 In the event of service outages, invoices shall be pro-rated to reflect the loss of service.

Technical Requirements: L.7 A broadband service classification system has been established as follows:

Category E – Single Attached – Sub-Ethernet bandwidth with 3-20 Mbps service required.

Respondent shall utilize this category naming convention in their response so as to eliminate any miscommunication.

L.8 Broadband services must exhibit an availability index of 99.9% which is equal to no more than

526 minutes of outage each year, excluding planned outages.

L.9 The demarcation installed at the City’s designated point of demarcation at each facility shall be a single (or two, for redundant facilities) Optical or Copper based physical handoff installed at the City’s designated point of demarcation. All necessary network components, converters, Ethernet ports, and other devices required to provide such a demarcation shall be provided by the Respondent and be included in the monthly price for this service. The successful Respondent’s responsibility for service will be measured to the designated demarcation point interface.

L.10 The Respondent is responsible to deliver all broadband traffic to the City’s network at 515

S. Frio Street and 8130 Inner Circle Dr., or other aggregation facility as designated by the City. All broadband services must be delivered to the City’s core network on Ethernet transport and provide the ability to transport Ethernet 802.1Q tagging between the City’s facilities and the core

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network. All necessary transport and network components, converters, and Ethernet ports, and other devices required to deliver the services shall be provided by the Respondent and be included in the monthly price for this service.

L.11 Respondent must not filter or encrypt any data delivered to City. All filtering and encryption will be

handled by City firewalls. Respondents are free to encrypt or otherwise secure transmission of data within their own networks.

L.12 Respondents shall explain the methods used to guarantee bandwidth availability for City and

the subsequent security provided. VLAN technology will be allowed.

L.13 Respondent shall indicate how its own internal network(s) will be configured to provide City with requested broadband services. Of particular interest is the type of ring protection that will be provided on the Respondent’s core network.

L.14 Respondent’s proposal shall include the proposed IP addressing schema, the address range to be

assigned to hosts and nodes within each facility, and all VLAN and subnet layouts. City will utilize its Class B IP assignments for this network. Respondent shall not assign any IP addresses to any nodes that are not included in the City’s Class B dedicated IP address block. The Proposed Plan shall include a detailed discussion of the Respondent’s IP addressing schema and must demonstrate that the City will be able to use RFC1918- compliant “private” network addressing across the backbone between their facilities.

L.15 The proposal shall indicate the guaranteed minimum, nominal, and maximum (if different)

upstream and downstream bandwidth for broadband services. City will study and test the circuits twice a year for bandwidth availability. Respondent will be required to provide a detailed bandwidth report quarterly to the City. If capacities are not met, Respondent will be allowed 30 days to restore the connection to rated capacity.

L.16 The City requires a maximum five minute polling interval at each facility for network performance

measurement.

L.17 City will be free to use broadband services without any Respondent restrictions. Included is any sharing of non-public Wi-Fi or broadband services with other Inter-local Agencies as might be set up from time-to-time as authorized by the State of Texas.

L.18 Partition service connectivity must be provided which allows for the City to bill out proportional

services on accounts that may be eligible for e-Rate funding as well as other type of funding sources (e.g. General Fund, Federal Grants, State Grants, etc.).

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RFCSP ATTACHMENT A – SECTION M INTERNET CONNECTION SERVICE

General Requirements: M.1 The services proposed under this RFCSP shall be comprehensive and turn-key and sub-

contracted providers are allowed. Respondent is solely responsible for its subcontractor’s performance in the provision of these services.

M.2 Respondent will be required to provide an acceptable conversion plan to the City for

requested services no later than thirty (30) days after contract award.

M.3 Within ninety (90) days after contract award, the successful Respondent shall develop and submit to the City a documented Disaster Recovery Plan that specifically addresses the City of San Antonio service including activation points, invocation and response times, alternative service arrangements, backup facility locations, and other detailed information regarding the proposed backup services. This Disaster Recovery Plan must be maintained, updated and republished once a year by the successful Respondent.

M.4 The Respondent must provide a primary and backup single point of contact (SPOC). This

individual will be responsible for coordinating the establishment, termination, and support of any services provided under this RFCSP.

M.5 Respondent must provide an Account Manager to be assigned to this project.

M.6 In the event of service outages, invoices shall be pro-rated to reflect the loss of service.

Technical Requirements:

M.7 The Internet connection between the City Point of Access and the Respondent Point of

Access shall be provided by fiber optic media. The media connecting the City to the Respondent’s point of presence (POP) in San Antonio must be single mode fiber at the following locations:

• 515 S. Frio with a demarcation point in the equipment wire room inside the Computer Center.

The minimum Committed Information Rate (CIR) shall be 1000Mbps.

• 8130 Inner Circle Dr. with demarcation point in the equipment wireroom inside the equipment wire room. The minimum Committed Information Rate (CIR) shall be 1000Mbps.

• 600 Soledad with demarcation point in equipment wire room. The minimum CIR shall be 1000

Mbps.

• 9800 Airport Blvd. with a demarcation point in the equipment wire room of Terminal A. The minimum CIR shall be 1000 Mbps.

• 100 Montana. with a demarcation point in the equipment wire room of MPOE. The minimum

CIR shall be 1000 Mbps

• Various City Facilities (locations identified in RFCSP Exhibit 8) – The minimum CIR at each facility shall be 3-20 Mbps.

M.8 Bandwidth available to the City shall never fall below the minimum Committed Information

Rate (CIR) point for each service.

M.9 Respondent must provide a sufficient rate available from current off-the-shelf bandwidth and must not “over-commit” a bandwidth. The City will periodically run tests on the circuit to verify

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bandwidth availability on the CIR. Two (2) consecutive occurrences of less than CIR availability measured on two (2) different days within the same month will constitute a material breach of contract and may result in contract termination.

M.10 A minimum of two Tier 1 providers must be provided ensuring the City has connectivity 24 hours

per day, 7 days per week, and 365 days per year. Tier 1 providers must have been successfully providing services for a minimum of three (3) years.

M.11 The Internet connections must exhibit an availability index of 99.95% which is equal to no more

than 259 minutes of outage each year, excluding planned outages. M.12 City must be notified a minimum of 48 hours in advance of any planned system outages.

The planned system outages will not be computed in the availability index.

M.13 Greater than 24 hours of accumulated unavailability during any 12 month period shall be deemed to fall below the required minimum availability and will be considered a material breach of the contract and may warrant termination of the contract. The Proposed Plan should detail how your company will provide this high availability of services.

M.14 Filtering or blocking of any traffic shall not be permitted by the Respondent. The City utilizes

various TCP/IP services and ports and will block any of those services or ports via the City’s own Internet firewall. This applies to both inbound and outbound traffic. All traffic, both inbound and outbound, must be delivered in an unaltered and unfiltered fashion.

M.15 A secondary Domain Name Server (DNS) must be provided for the City. The City requires

access to at least one highly reliable Internet aware Domain Name Server as the secondary upstream name server. The successful Respondent must agree to work closely with the City on all aspects of DNS. The DNS organization must have demonstrated the ability to provide successful services for a period of not less than three (3) years.

M.16 A 24x7x365 help desk must be available to provide assistance in case of real or suspected

problems. 24x7x365 access to networking personnel shall be provided, including telephone, e-mail, hot-line, etc. for problem resolution concerning the quality of service. This requirement could include assistance on all aspects of maintaining high speed Internet data service to the City. Examples could include assistance in DNS, Mail, hacker attacks, and any and all of the problems that can arise and require attention. This service includes helping the City to restore service when in fact City equipment or circuits may be the actual problem. The Trouble Line must be available as either a local call or a toll free call if outside the San Antonio Metropolitan area.

M.17 The successful Respondent will be required to monitor connectivity on a 24x7x365 basis.

M.18 Total system redundancy must be provided in both hardware and access to Tier 1 Internet

providers. Total system redundancy must be provided in both hardware and uplink circuits. If the successful Respondent is considered a Tier 1 supplier, then multiple paths to other Tier 1 partners must exist. If the successful Respondent is not considered a Tier 1 provider, then at least two connections to two different Tier 1 providers will be required.

M.19 The demarcation installed at the City’s designated point of demarcation at each facility shall be a

single (or two, for redundant facilities) Optical or Copper based physical handoff installed at the City’s designated point of demarcation. All necessary network components, converters, Ethernet ports, and other devices required to provide such a demarcation shall be provided by the Respondent and be included in the monthly price for each service. The successful Respondent’s responsibility for service will be measured to the designated demarcation interface.

M.20 City will be free to use the Internet Connection Service without any Respondent restrictions.

Included is any sharing of non-public Wi-Fi or Ethernet services with other Inter-local Agencies as might be set up from time-to-time as authorized by the State of Texas. The City reserves the right to utilize internet connection services for public Wi-Fi as authorized by the State of Texas.

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RFCSP ATTACHMENT A – SECTION N

LONG DISTANCE (INBOUND 800 & INTERNATIONAL), GROUP CONFERENCE CALLING AND 311 SERVICES

General Requirements: N.1 Respondent’s proposal shall include long distance (inbound 800 and international) calling, and

group conference calling for approximately 8,000 telephone lines, served by both City-owned on-premise and central office switching equipment.

N.2 The City utilizes approximately 14,350 minutes (dedicated and switched services) of inbound long

distance calls monthly. In addition, the City utilizes approximately 1,500 minutes of outbound and 250 minutes of inbound international long distance per month.

N.3 Long distance services within the continental United States are included in the applicable wire-

line services as defined in RFCSP Attachment J. N.4 Respondent’s proposal shall also include 311 non-emergency services for San Antonio and Bexar

County.

N.5 The City’s 311 non-emergency service is a local San Antonio public switched telephone network service that allows citizens to dial the digits “311” and be connected to the City’s 311 call center to handle non-emergency calls.

N.6 The City’s 311 call center receives approximately 76,000 calls per month.

N.7 Respondent will be required to provide an acceptable conversion plan to the City for

requested services no later than thirty (30) days after contract award. N.8 The services proposed under this RFCSP shall be comprehensive and turn-key and sub-

contracted providers are allowed. Respondent is solely responsible for its subcontractor’s performance in the provision of these services.

N.9 The Respondent must provide a primary and backup single point of contact (SPOC). This

individual will be responsible for coordinating the establishment, termination, and support of any services provided under this RFCSP.

N.10 Respondent must provide an Account Manager to be assigned to this project.

Technical Requirements: N.11 Long distance service shall be provided over Respondent-provided trunk lines (PRI/DS-1 or SIP

trunks) to three interconnect locations. Acquisition, sizing, and payment for trunks shall be Respondent’s sole responsibility with all applicable costs included in the proposed pricing for each service. Long distance trunk terminations are required at the following locations:

• 100 Montana • 515 S. Frio • 8130 Inner Circle

N.12 Respondent must ensure that all calls will have answer back supervision so that the City is not billed for unanswered calls.

N.13 Long distance service, both incoming and outgoing, must be provided to reach anywhere in the

world. The most commonly called countries by City staff are as follows: Mexico, Canada, Taiwan, Italy, Panama, Australia, Germany, United Kingdom, Puerto Rico and Japan.

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N.14 Long distance, and 311 Services must be provided 24x7x365. Maintenance response to trouble calls reported by the City must be on a 24-hour basis.

N.15 The successful Respondent will be required to block all 900/976 numbers, third party calls (or

other types of billable services where applicable) at no additional cost to the City.

N.16 All access costs must be included in proposed price for each service. In addition, the City shall pay no additional fees to add or disconnect services.

N.17 All long distance calls (inbound 800 and international) shall be billed at a fixed price per minute,

regardless of the time of day, night, or week placed. N.18 Respondent must ensure that any 800 number provided to the City will not be published without

prior written approval. N.19 Long distance service must be cutover from existing trunks and lines with minimal outage time

and without additional cost to the City.

N.20 The successful Respondent will be responsible for providing NPA/NXX upgrade data to allow update of the City’s PBX databases upon request and at no additional cost to the City.

N.21 The Respondent will be required to provide group conferencing calling service that allows the

“bridging” of multiple callers to conduct automated conferencing. N.22 The group conference calling service must have a local or toll free dial in-number and a pass-

code protected feature.

N.23 Respondent will be required to restrict directory assistance services on regular POTS services at no additional cost to the City. This restriction will be set up on a selective basis by the City.

N.24 For 311 non-emergency services, every central office serving the San Antonio Metropolitan

Exchange must be capable of routing these calls to specific trunk groups. Included in this basic service are the two-way trunks required to deliver the calls to the City’s 311 Call Center.

N.25 311 non-emergency service must be provided to all citizens of City of San Antonio and Bexar

County by providing toll-free access to the City of San Antonio 311 Call Center. PUC rules in Chapter 26, Subchapter F, require that a certificated telecommunications utility must have a PUC approved application to provide 311 non-emergency service. Respondents will be responsible for obtaining PUC approval for these services.

N.26 All 311 voice calls and all 311 telephone text (TTY) calls shall be forwarded to a local

telephone number in the City’s 311 Call Center. N.27 Respondent shall provide updates to the 311 calling database at no additional cost to the City.

N.28 Respondents shall provide a monthly usage report of all calls to the 311 Call Center.

Monthly usage reports shall include, but not limited to the following information: number of calls by day of week, number of calls by hour of each day and number of calls by zip code.

N.29 Respondent must include all access configuration services, fees, reports and delivery trunks into a

composite price per call for 311 services.

N.30 Long distance, and 311 Services must exhibit an availability index of 99.95% which is equal to no more than 276 minutes of outage each year, excluding planned outages.

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RFCSP ATTACHMENT B

RESPONDENT QUESTIONNAIRE

1. Respondent Information: Provide the following information regarding the Respondent.

(NOTE: Co-Respondents are two or more entities proposing as a team or joint venture with each signing the contract, if awarded. Sub-contractors are not Co-Respondents and should not be identified here. If this proposal includes Co-Respondents, provide the required information in this Item #1 for each Co-Respondent by copying and inserting an additional block(s) before Item #2.) Respondent Name: _________________________________________________________ (NOTE: Give exact legal name as it will appear on the contract, if awarded.) Principal Address: __________________________________________________________ City: ___________________________State: __________________Zip Code: __________ Telephone No._____________________________ Fax No:_________________________ Website address:_____________________________ Year established: _____________________________ Provide the number of years in business under present name: _________________________ Social Security Number or Federal Employer Identification Number: ____________________ Texas Comptroller’s Taxpayer Number, if applicable: ________________________________ (NOTE: This 11-digit number is sometimes referred to as the Comptroller’s TIN or TID.) DUNS NUMBER: ____________________________________________________________ Business Structure: Check the box that indicates the business structure of the Respondent.

___Individual or Sole Proprietorship If checked, list Assumed Name, if any: ________________________ ___ Partnership ___Corporation If checked, check one: ___For-Profit ___ Nonprofit Also, check one: ___Domestic ___Foreign ___Other If checked, list business structure: _______________________

Printed Name of Contract Signatory: _____________________________ Job Title: _____________________________

(NOTE: This RFCSP solicits proposals to provide services under a contract which has been identified as “High Profile”. Therefore, Respondent must provide the name of person that will sign the contract for the Respondent, if awarded.)

Provide any other names under which Respondent has operated within the last 10 years and length of time under for each: ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Provide address of office from which this project would be managed: City: ___________________________State: __________________Zip Code: ____________ Telephone No._____________________________ Fax No: __________________________ Annual Revenue: $__________________ Total Number of Employees: __________________ Total Number of Current Clients/Customers: __________________

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Briefly describe other lines of business that the company is directly or indirectly affiliated with: ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ List Related Companies: ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

2. Contact Information: List the one person who the City may contact concerning your proposal or setting dates for meetings. Name: _______________________________ Title: _______________________________ Address: __________________________________________________________________ City: ____________________________State: __________________Zip Code: __________ Telephone No._____________________________ Fax No: __________________________ Email: _____________________________________________________________________

3. Does Respondent anticipate any mergers, transfer of organization ownership, management reorganization, or departure of key personnel within the next twelve (12) months? Yes ___ No ___

4. Is Respondent authorized and/or licensed to do business in Texas?

Yes ___ No ___ If “Yes”, list authorizations/licenses. ________________________________________________________________________ ________________________________________________________________________

5. Where is the Respondent’s corporate headquarters located? ________________________ 6. Local/County Operation: Does the Respondent have an office located in San Antonio, Texas?

Yes ___ No ___ If “Yes”, respond to a and b below: a. How long has the Respondent conducted business from its San Antonio office?

Years _______ Months_______

b. State the number of full-time employees at the San Antonio office.

If “No”, indicate if Respondent has an office located within Bexar County, Texas:

Yes ___ No ___ If “Yes”, respond to c and d below:

c. How long has the Respondent conducted business from its Bexar County office?

Years _______ Months_______

d. State the number of full-time employees at the Bexar County office. _____________

54

7. Debarment/Suspension Information: Has the Respondent or any of its principals been debarred or suspended from contracting with any public entity?

Yes ___ No ___ If “Yes”, identify the public entity and the name and current phone number of a representative of the public entity familiar with the debarment or suspension, and state the reason for or circumstances surrounding the debarment or suspension, including but not limited to the period of time for such debarment or suspension. ________________________________________________________________________ ________________________________________________________________________

8. Surety Information: Has the Respondent ever had a bond or surety canceled or forfeited?

Yes ___ No ___ If “Yes”, state the name of the bonding company, date, amount of bond and reason for such cancellation or forfeiture. ________________________________________________________________________ ________________________________________________________________________

9. Bankruptcy Information: Has the Respondent ever been declared bankrupt or filed for protection from

creditors under state or federal proceedings? Yes ___ No ___ If “Yes”, state the date, court, jurisdiction, cause number, amount of liabilities and amount of assets. _______________________________________________________________________ ________________________________________________________________________

10. Disciplinary Action: Has the Respondent ever received any disciplinary action, or any pending

disciplinary action, from any regulatory bodies or professional organizations? If “Yes”, state the name of the regulatory body or professional organization, date and reason for disciplinary or impending disciplinary action. ________________________________________________________________________ ________________________________________________________________________

11. Previous Contracts:

a. Has the Respondent ever failed to complete any contract awarded? Yes ___ No ___ If “Yes”, state the name of the organization contracted with, services contracted, date, contract amount and reason for failing to complete the contract. _______________________________________________________________________ _______________________________________________________________________

b. Has any officer or partner proposed for this assignment ever been an officer or partner of some other organization that failed to complete a contract? Yes ___ No ___ If “Yes”, state the name of the individual, organization contracted with, services contracted, date, contract amount and reason for failing to complete the contract. _______________________________________________________________________ _______________________________________________________________________

c. Has any officer or partner proposed for this assignment ever failed to complete a contract handled in

his or her own name?

55

Yes ___ No ___ If “Yes”, state the name of the individual, organization contracted with, services contracted, date, contract amount and reason for failing to complete the contract. _______________________________________________________________________ _______________________________________________________________________

56

ATTACHMENT B - DIVIDED INTO SECTIONS

EXPERIENCE, BACKGROUND, QUALIFICATIONS INCLUDING PROPOSALS & PRICE SCHEDULES

Prepare and submit narrative responses to address the following items. If Respondent is proposing as a team or joint venture, provide the same information for each member of the team or joint venture.

57

ATTACHMENT B – SECTION J1

WIRE-LINE SERVICES

EXPERIENCE, BACKGROUND, QUALIFICATIONS: Prepare and submit narrative responses to address the following items. If Respondent is proposing as a team or joint venture, provide the same information for each member of the team or joint venture.

1. Describe your firm’s background in providing and managing communications services, specifically wire-line services.

2. If Respondent is a certificated service provider, describe your experience in providing and

managing custom service and pricing agreements for wire-line services. 3. Describe your firm’s experience working with various manufacturers of communications

equipment (Alcatel/Lucent Technologies, Cisco Systems, Juniper, etc.)

4. Describe Respondent’s experience relevant to the Scope of Services requested by this category of service. List and describe relevant projects of similar size and scope performed over the past four years for the requested services. Include the associated results or impacts of the project/work performed and identify personnel assigned to each project and their role.

5. Describe Respondent’s specific experience with public safety clients within large

municipalities. If Respondent has provided services for the City in the past, identify the name of the project and the department for which Respondent provided those services.

6. List other resources, number and location of offices, number and types of equipment

available to support this project. Identify the physical location of staff that would be responsible for implementing and administering this account. Identify the local staff that will be dedicated to this account.

7. If Respondent is proposing as a team or joint venture or has included sub-contractors,

describe the rationale for selecting the team and the extent, if applicable, to which the team, joint ventures and/or sub-contractors have worked together in the past.

8. Identify the number and professional qualifications (to include licenses, certifications, associations)

of staff to be assigned to the account and relevant experience with accounts of similar size and scope. Include resumes of key personnel.

9. Identify the Project Manager to be assigned to this project. Include his/her qualifications and

previous experience on similar large multi-faceted projects. Include resume of the Project Manager and submit a copy of certification from the Project Management Institute (PMI).

10. State the primary work assignment and the percentage of time key personnel will devote to the

account/project if awarded the contract.

11. Additional Information. Identify any additional skills, experiences, qualifications, and/or other relevant information about the Respondent’s qualifications. If brochures are included in your response, please explain how they relate to your qualifications.

12. Provide two (2) references. For each reference, provide the company/contact name title, brief

description of services provided, current telephone number, fax number and email address in a similar format as indicated below:.

58

Reference No. 1:

Firm/Company Name:

Contact Name: Title:

Address:

City: State: Zip Code:

Telephone No. Fax No:

Email:

Date and Type of Service(s) Provided:

Reference No. 2: Firm/Company Name:

Contact Name: Title:

Address:

City: State: Zip Code:

Telephone No. Fax No:

Email:

Date and Type of Service(s) Provided:

59

RFCSP ATTACHMENT B –

SECTION J-2

WIRE-LINE SERVICES

PROPOSED PLAN: The Proposed Plan must meet all technical requirements included in this attachment. The Proposed Plan must include all of the following components:

1. Transition Plan

a) Respondent must submit a detailed transition plan including timeline describing how existing wire-line services and billing will be transitioned to a new contractual agreement, including coordination with other service providers where applicable. It is critical that the transition plan describe how the Respondent will provide the wire-line communication services with minimal disruption to City operations and physical plant.

b) Identify any resources (personnel, equipment, temporary services, workarounds, etc.) the

Respondent will provide to the City during the transition period to the new contractual agreement.

2. Technical Plan

a) For each group of wire-line services identified in the Technical Requirements, Respondent shall provide a detailed technical plan that addresses how these services will be provisioned in accordance with the Technical Requirements contained in this attachment.

b) Respondent shall provide an availability report for wire-line services, preferably from an

independent source or party, for the period of through December 31, 2016.

c) Respondent shall include details of its internal network to the extent that City is able to evaluate the reliability of the overall network configuration. Specific information is requested about backup network hub locations, the Respondent’s disaster recovery plans, redundant network paths between various facilities and the capability to provide service to new facilities leased or constructed by the City.

d) Describe your network facilities in San Antonio. Provide information o n t h e percentage of

your outside plant that is overhead, underground, and wireless. Provide an estimate of the percentage of City circuits that will be overhead, underground and wireless.

e) If Respondent is aware of any technical reasons why any of the existing wire-line services

cannot be transitioned to metropolitan Ethernet services or broadband services, Respondent shall provide detailed information why these existing service(s) cannot be transitioned.

f) Respondent shall identify any new interface equipment, software or customer requirements needed to connect new and existing services to Respondent’s facilities.

g) Respondent shall identify any requirements to change existing telephone numbers.

3. Service Plan

a) Describe the Project Manager’s roles and responsibilities during the term of the resultant

contract.

60

b) Describe the roles and responsibilities of the primary single point of contact during the term of the resultant contract.

c) The Respondent should clearly indicate the ownership, lease, or other arrangement for any

equipment used to provide proposed service.

d) Respondent must include a complete list of all service providers to be used, including any and all sub-contracted providers, who will participate in the provision of these services.

e) Respondent shall provide the procedures and the associated timeline to accomplish the

following actions for each group of wire-line services identified in the Technical Requirements:

• Initial provision of new services to a facility

• Establishment of new services under on-going operations

• Disconnect services at City facilities.

f) Respondent shall provide the procedures for recycling in accordance with appropriate state

and federal law. 4. Maintenance/Support Plan

a) Explain how trouble reports will be handled from initial reporting to final disposition.

Describe any priority problem resolution services available to the City. List any costs to the City when Respondent’s technicians are dispatched for a trouble call and the Respondent’s equipment is determined to be functioning properly.

b) Identify and describe the nearest Network Operations Center that will be supporting the City’s account.

c) In the event of a service outage, explain how the respondent’s procedures will be activated

including escalation procedures and notification process for outages. 5. Training Plan

a) Discuss what types of training will be provided to City staff as it applies to users

(products/services/billings), installation and troubleshooting.

6. Network Management

a) Discuss the types of network management available to Respondent and City for interface on network issues.

7. Reports

a) Discuss what types of documentation will be available to City in the way of reports to document the system performance of the network. Provide copies of sample reports that would be available to the City.

b) The Respondent must detail the manner in which City will be able to securely access and

view, download summary reports, and otherwise monitor and document the performance of its service.

8. Billing

a) Respondent shall provide a visionary statement of how the electronic billing systems will

work and its capabilities.

b) Describe how Respondent will provide secure on-line viewing of statements by various City departments.

61

c) Describe how the Respondent will process credits due to the City in a timely manner.

9. Service Level Agreements

a) Respondent shall include network reliability and availability guarantee(s), along with

proposed methods of benchmarking, measurement, and calculation. Reliability and availability must be provided on a per-facility basis, not aggregated across the entire network.

b) Respondent shall explain how it will comply with performance criteria established by the City

in Section II, Scope of Services, and Service Level Agreements.

c) Identify and explain any additional performance criteria offered by the Respondent for this category of service.

d) Identify any service credits offered by the Respondent for not meeting specified criteria

contained in the service level agreement.

10. Exceptions to RFCSP Requirements:

a) If Respondent takes exception to any stated RFCSP requirements for wire-line services, the Respondent shall clearly state the exception and provide details regarding the exception.

62

RFCSP ATTACHMENT B -

SECTION J-3

WIRE-LINE SERVICES

PRICE SCHEDULE: Respondent shall provide a fixed monthly price for each Wire-line Service listed below. The fixed monthly price for each Wire-line Service shall include all features and services specified in RFCSP Attachment A - Section J, Technical Requirements. The City reserves the right to add and/or disconnect services on a monthly basis. A listing of facilities and wire-line services presently utilized by the City is included as RFCSP Exhibit A.

Line Item

Group

Wire-line Service Category

Wire-line Service Description

Estimated Monthly Usage

Monthly

Price

1 1 Small Voice Flat Rate Business Telephone Single-Line w/o Instrument

$

1 2 PBX Voice SIP Trunk $

4 2 PBX Voice PBX Trunk – Two Way $

6 3 Central Office Exchange Station

Central Office Exchange Station

$

7 4 Disaster Routing and NRS

Basic Routing Plan $

8 4 Disaster Routing and NRS

Disaster Routing Per Telephone Number

$

9 4 Disaster Routing And NRS

T-1 Network Reconfiguration Service

$

10 4 Disaster Routing and NRS

DS0 Network Reconfiguration Service

$

Line Item

Group

Service Category

Service Description

Estimated Monthly Usage

Monthly Price

24 5 ISDN Services Primary Rate Interface $

25 5 ISDN Services Basic Rate Interface $

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27 6 Broadband Services Point-To-Point T-1 Services $

29 7 Directory Listing Services

Additional Listings $

IF RESPONDENT REQUIRES ADDITIONAL PRICING DATA FOR SUBMITTAL OF EXISTING WIRE-LINE SERVICES, PLEASE INDICATE BELOW. ADDITIONAL PAGES CAN BE ATTACHED IF NECESSARY.

64

ATTACHMENT B – SECTION K1

METROPOLITAN ETHERNET SERVICES

EXPERIENCE, BACKGROUND, QUALIFICATIONS: Prepare and submit narrative responses to address the following items. If Respondent is proposing as a team or joint venture, provide the same information for each member of the team or joint venture.

1. Describe your firm’s background in providing and managing communication services, specifically metropolitan Ethernet networks and services.

2. Describe your firm’s specific experience with IEEE802.3n Standards in management of outside

plant metropolitan Ethernet networks.

3. If Respondent is a certificated service provider, describe your experience in providing and managing custom service and pricing agreements for metropolitan Ethernet services.

4. Describe your firm’s experience working with various manufacturers of communications

equipment (Alcatel/Lucent Technologies, Cisco Systems, Juniper, etc.).

5. Describe Respondent’s experience relevant to the Scope of Services requested by this category of service. List and describe relevant projects of similar size and scope performed over the past four years for the requested services. Include the associated results or impacts of the project/work performed and identify personnel assigned to each project and their role.

6. Describe Respondent’s specific experience with public safety clients within large

municipalities. If Respondent has provided services for the City in the past, identify the name of the project and the department for which Respondent provided those services.

7. List other resources, number and location of offices, number and types of equipment

available to support this project. Identify the physical location of staff that would be responsible for implementing and administering this account. Identify the local staff that will be dedicated to this account.

8. If Respondent is proposing as a team or joint venture or has included sub-contractors,

describe the rationale for selecting the team and the extent, if applicable, to which the team, joint ventures and/or sub-contractors have worked together in the past.

9. Identify the number and professional qualifications (to include licenses, certifications, associations)

of staff to be assigned to the account and relevant experience with accounts of similar size and scope. Include resumes of key personnel.

10. Identify the Project Manager to be assigned to this project. Include his/her qualifications and

previous experience on similar large multi-faceted projects. Include resume of the Project Manager and submit a copy of certification from the Project Management Institute (PMI).

11. State the primary work assignment and the percentage of time key personnel will devote to the account/project if awarded the contract.

12. Additional Information. Identify any additional skills, experiences, qualifications, and/or other

relevant information about the Respondent’s qualifications. If brochures are included in your response, please explain how they relate to your qualifications.

13. Provide two (2) references. For each reference, provide the company/contact name title, brief

description of services provided, current telephone number, fax number and email address in a similar format as indicated below:

65

Reference No. 1: Firm/Company Name:

Contact Name: Title:

Address:

City: State: Zip Code:

Telephone No. Fax No:

Email:

Date and Type of Service(s) Provided:

Reference No. 2: Firm/Company Name:

Contact Name: Title:

Address:

City: State: Zip Code:

Telephone No. Fax No:

Email:

Date and Type of Service(s) Provided:

.

66

ATTACHMENT B – SECTION K2 METROPOLITAN ETHERNET SERVICES

PROPOSED PLAN: The Proposed Plan must meet all technical requirements included in this attachment. The Proposed Plan must include all of the following components:

1. Transition Plan

a) The Respondent must submit a detailed plan and timeline for transitioning the City’s existing

wire-line communication services to metropolitan Ethernet services, including coordination with other service providers where applicable. It is critical that the transition plan describe how the Respondent will provide metropolitan Ethernet services with minimal disruption to City operations and physical plant.

b) Identify any resources (personnel, equipment, temporary services, workarounds, etc.) the

Respondent will provide to the City during the transition period to the new contractual agreement.

2. Technical Plan

a) For each category of metropolitan Ethernet services identified in the Technical Requirements, Respondent shall provide a detailed technical plan that addresses how these services will be provisioned in accordance with the Technical Requirements contained in this attachment.

b) For the “dedicated” design scenario, Respondent shall detail the routing, configuration, and

capacity of any “sub-ring” or “super-ring” links and/or nodes embedded in the Respondent’s network(s) and the subsequent security provided at each.

c) For the “shared” design, Respondent shall explain the methods used to guarantee specified

bandwidth availability and the subsequent security provided at each node.

d) For both “dedicated” and “shared” designs, Respondent shall indicate how its internal network(s) will be configured to provide City with these requested services. Describe the type of ring protection that will be provided on the Respondent’s core network.

e) For both “dedicated” and “shared” designs, Respondent shall include details of its internal

network to the extent that City is able to evaluate the overall network configuration. Specific information is requested about backup network hub locations, the Respondent’s disaster recovery plans, redundant network paths between various

Facilities and the capability to provide service to new facilities leased or constructed by the City.

f) Describe your network facilities in San Antonio. Provide information on the percentage of

your outside plant that is overhead, underground, and wireless. Provide an estimate of the percentage of City circuits will be overhead, underground and wireless.

g) Respondent shall provide a detailed discussion of the proposed IP addressing schema, the

address range to be assigned to hosts and nodes, and all VLAN and subnet layouts. The Respondent must demonstrate that the City will be able to use RFC1918-compliant “private” network addressing across the backbone between their facilities.

I) Respondent shall indicate the guaranteed minimum, nominal, and maximum (if different)

upstream and downstream bandwidth to be provided for each category of service identified in the Technical Requirements.

j) If Respondent is aware of any technical reasons why any of the existing wire-line services

cannot be transitioned to metropolitan Ethernet services, Respondent shall provide detailed information why these existing service(s) cannot be transitioned.

67

3. Service Plan

a) Describe the Project Manager’s roles and responsibilities during the term of the resultant

contract.

b) Describe the roles and responsibilities of the primary single point of contact during the term of the resultant contract.

c) The Respondent should clearly indicate the ownership, lease, or other arrangement for any

equipment used to provide proposed service.

d) Respondent must include a complete list of all service providers to be used, including any and all sub-contracted providers, who will participate in the provision of these services.

e) Respondent shall provide the procedures and the associated timeline to accomplish the

following actions for each category of metropolitan Ethernet services identified in the Technical Requirements:

• Initial provision of new services to a facility • Establishment of new services under on-going operations • Disconnect services at City facilities.

4. Maintenance/Support Plan

a) Explain how trouble reports will be handled from initial reporting to final disposition. Describe any priority problem resolution services available to the City.

b) Identify and describe the nearest Network Operations Center that will be supporting the City’s account.

c) In the event of a service outage, explain how the respondent’s procedures will be activated

including escalation procedures and notification process for outages.

d) Explain how Service Level Agreements credits will be handled.

5. Training Plan

a) Discuss what types of training will be provided to City staff as it applies to users (products/services/billings), installation and troubleshooting.

6. Network Management

a) Discuss the types of network management available to Respondent and City for interface on

network issues. 7. Reports

a) Discuss what types of documentation will be available to City in the way of reports to

document the system performance of the network. Provide copies of sample reports that would be available to the City.

b) The Respondent must detail the manner in which City will be able to securely access and

view, download summary reports, and otherwise monitor and document the performance of its service.

8. Billing

68

a) Respondent shall provide a visionary statement of how electronic billing systems will work and its capabilities.

b) Describe how Respondent will provide secure on-line viewing of statements and usage reports

by various City departments.

c) The Respondent shall provide information regarding the capabilities and costs to develop and implement custom billing for each service.

d) Describe how the Respondent will process credits due to the City in a timely manner.

9. Service Level Agreements

a) Respondent shall include network reliability and availability guarantee(s), along with proposed methods of benchmarking, measurement, and calculation. Reliability and availability must be provided on a per-facility basis, not aggregated across the entire network.

b) Respondent shall include specific performance criteria to be met at each facility. These

criteria must include, but shall not be limited to, the following:

• Deferred transmissions • Excessive collisions • Discarded inbound and outbound packets • Errored inbound and outbound packets • Peak and average daytime utilization • Latency

c) Identify and explain any additional performance criteria offered by the Respondent for this

category of service.

d) Respondent shall explain how it will comply with performance criteria established by the City in Section II, Scope of Services, and Service Level Agreements.

e) Identify any service credits offered by the Respondent for not meeting specified criteria

contained in the service level agreement.

10. Exceptions to RFCSP Requirements:

a) If Respondent takes exception to any stated RFCSP requirements for metropolitan Ethernet services, the Respondent shall clearly state the exception and provide details regarding the exception.

69

RFCSP ATTACHMENT B – SECTION K3

METROPOLITAN ETHERNET SERVICES

PRICE SCHEDULE

“DEDICATED

DESIGN”

Category of Service

Speed

Category

Classification Estimated Number of Facilities

Monthly Price Per Facility

Ethernet 2Mbps Category A

$ per month

Ethernet 4 Mbps Category A

$ per month

Ethernet 5Mbps Category A

$ per month

Ethernet 8Mbps Category A

$ per month

Ethernet 10Mbps Category A

$ per month

Ethernet 20Mbps Category A

$ per month

Ethernet 50Mbps Category A $ per month

Ethernet 100Mbps Category A

$ per month

Ethernet 150Mbps Category B

$ per month

Ethernet 250Mbps Category B

$ per month

Ethernet 500Mbps Category B

$ per month

Ethernet 750Mbps Category B

$ per month

Ethernet 900 Mbps Category B

$ per month

Gigabit Ethernet - Dual Attached 1000Mbps

Category C

$ per month

Gigabit Ethernet - Single Attached

1000Mbps

Category C

$ per month

2 Gigabit Ethernet - Dual Attached 2000Mbps

Category C

$ per month

2 Gigabit Ethernet - Single Attached

2000Mbps

Category C

$ per month

2.5 Gigabit Ethernet - Dual Attached

2500Mbps

Category C

$ per month

70

2.5 Gigabit Ethernet – Single Attached

2500Mbps

Category C

$ per month

4 Gigabit Ethernet - Dual Attached 4000Mbps

Category C

$ per month

4 Gigabit Ethernet - Single Attached

4000Mbps

Category C

$ per month

5 Gigabit Ethernet – Dual Attached 5000Mbps

Category C

$ per month

5 Gigabit Ethernet - Single Attached

5000Mbps Category C $ per month

7.5 Gigabit Ethernet - Dual Attached

7500Mbps Category C $ per month

7.5 Gigabit Ethernet - Single Attached

7500Mbps Category C $ per month

9.5 Gigabit Ethernet - Dual Attached

9500Mbps Category C $ per month

9.5 Gigabit Ethernet - Single Attached

9500Mbps Category C $ per month

10 Gigabit Ethernet – Dual Attached

10000Mbps Category C $ per month

10 Gigabit Ethernet – Single Attached

10000Mbps

Category C

$ per month

Unmetered Single Mode Fiber Optic Cable – Dual Attached

N/A Category D $ per month

Unmetered Single Mode Fiber Optic Cable – Single Attached

N/A Category D

$ per month

RESPONDENTS SHALL LIST ANY ADDITIONAL FEES BELOW. ADDITONAL PAGES CAN BE ADDED IF NECESSARY.

NOTE: Addresses and minimum bandwidth requirements for proposed metropolitan Ethernet services are included in RFCSP Exhibit 8.

71

RFCSP ATTACHMENT B – SECTION K4

ETHERNET SERVICES

PRICE

SCHEDULE

“SHARED

DESIGN”

RESPONDENTS SHALL LIST ANY ADDITIONAL FEES BELOW. ADDITONAL PAGES CAN BE ADDED IF NECESSARY.

Category of Service

Speed

Category

Classification Estimated Number of Facilities

Monthly Price Per Facility

Ethernet 2Mbps Category A

$ per month

Ethernet 4 Mbps Category A

$ per month

Ethernet 5Mbps Category A

$ per month

Ethernet 8Mbps Category A

$ per month

Ethernet 10Mbps Category A

$ per month

Ethernet 20Mbps Category A

$ per month

Ethernet 50Mbps Category A $ per month

Ethernet 100Mbps Category A

$ per month

Ethernet 150Mbps Category B

$ per month

Ethernet 250Mbps Category B

$ per month

Ethernet 500Mbps Category B

$ per month

Ethernet 750Mbps Category B

$ per month

Ethernet 900Mbps Category B

$ per month

Gigabit Ethernet - Dual Attached 1000Mbps

Category C

$ per month

Gigabit Ethernet - Single Attached

1000Mbps

Category C

$ per month

2 Gigabit Ethernet - Dual Attached 2000Mbps

Category C

$ per month

72

2 Gigabit Ethernet - Single Attached

2000Mbps

Category C

$ per month

2.5 Gigabit Ethernet - Dual Attached

2500Mbps

Category C

$ per month

2.5 Gigabit Ethernet – Single Attached

2500Mbps

Category C

$ per month

4 Gigabit Ethernet - Dual Attached 4000Mbps

Category C

$ per month

4 Gigabit Ethernet - Single Attached

4000Mbps

Category C

$ per month

5 Gigabit Ethernet – Dual Attached 5000Mbps

Category C

$ per month

5 Gigabit Ethernet - Single Attached

5000Mbps Category C $ per month

7.5 Gigabit Ethernet - Dual Attached

7500Mbps Category C $ per month

7.5 Gigabit Ethernet - Single Attached

7500Mbps Category C $ per month

9.5 Gigabit Ethernet - Dual Attached

9500Mbps Category C $ per month

9.5 Gigabit Ethernet - Single Attached

9500Mbps Category C $ per month

10 Gigabit Ethernet – Dual Attached

10000Mbps Category C $ per month

10 Gigabit Ethernet – Single Attached

10000Mbps

Category C

$ per month

Unmetered Single Mode Fiber Optic Cable – Dual Attached

N/A

Category D

$ per month

Unmetered Single Mode Fiber Optic Cable – Single Attached

N/A

Category D

$ per month

NOTE: Addresses and minimum bandwidth requirements for proposed metropolitan Ethernet services are included in RFCSP Exhibit 8.

73

RFCSP ATTACHMENT B – SECTION L1 BROADBAND SERVICES

EXPERIENCE, BACKGROUND, QUALIFICATIONS: Prepare and submit narrative responses to address the following items. If Respondent is proposing as a team or joint venture, provide the same information for each member of the team or joint venture.

1. Describe your firm’s background in providing and managing communications services,

specifically broadband networks and services. 2. If Respondent is a certificated service provider, describe your experience in providing and

managing custom service and pricing agreements for broadband services. 3. Describe your firm’s experience working with various manufacturers of communications

equipment (Alcatel/Lucent Technologies, Cisco Systems, Juniper, etc.)

4. Describe Respondent’s experience relevant to the Scope of Services requested by this category of service. List and describe relevant projects of similar size and scope performed over the past four years for the requested services. Include the associated results or impacts of the project/work performed and identify personnel assigned to each project and their role.

5. Describe Respondent’s specific experience with public safety clients within large

municipalities. If Respondent has provided services for the City in the past, identify the name of the project and the department for which Respondent provided those services.

6. List other resources, number and location of offices, number and types of equipment

available to support this project. Identify the physical location of staff that would be responsible for implementing and administering this account. Identify the local staff that will be dedicated to this account.

7. If Respondent is proposing as a team or joint venture or has included sub-contractors,

describe the rationale for selecting the team and the extent, if applicable, to which the team, joint venture and/or sub-contractors have worked together in the past.

8. Identify the number and professional qualifications (to include licenses, certifications, associations)

of staff to be assigned to the project and relevant experience with accounts of similar size and scope. Include resumes of key personnel.

9. Identify the Project Manager to be assigned to this project. Include his/her qualifications and

previous experience on similar large multi-faceted projects. Include resume of the Project Manager and submit a copy of certification from the Project Management Institute (PMI).

10. State the primary work assignment and the percentage of time key personnel will devote to the account/project if awarded the contract.

11. Additional Information. Identify any additional skills, experiences, qualifications, and/or other

relevant information about the Respondent’s qualifications. If brochures are included in your response, please explain how they relate to your qualifications.

12. Provide two (2) references. For each reference, provide the company/contact name title, brief

description of services provided, current telephone number, fax number and email address in a similar format as indicated below:.

74

Reference No. 1: Firm/Company Name:

Contact Name: Title:

Address:

City: State: Zip Code:

Telephone No. Fax No:

Email:

Date and Type of Service(s) Provided:

Reference No. 2: Firm/Company Name:

Contact Name: Title:

Address:

City: State: Zip Code:

Telephone No. Fax No:

Email:

Date and Type of Service(s) Provided:

75

RFCSP ATTACHMENT B – SECTION L2 BROADBAND SERVICES

PROPOSED PLAN: The Proposed Plan must meet all technical requirements included in this attachment. The Proposed Plan must include all of the following components:

1. Transition Plan

a) Respondent must submit a detailed plan a n d t i m e l i n e for transitioning the City’s existing wire-line communication services to broadband services, including coordination with other service providers where applicable. It is critical that the transition plan describe how the Respondent will provide broadband services with minimal disruption to City operations and physical plant.

b) Identify any resources (personnel, equipment, temporary services, workarounds, etc.) the

Respondent will provide to the City during the transition period to the new contractual agreement.

2. Technical Plan

a) For broadband services, Respondent shall provide a detailed technical plan that addresses how these services will be provisioned in accordance with the Technical Requirements contained in this attachment.

b) Respondent shall explain the methods used to guarantee bandwidth availability for City and

the subsequent security provided for these facilities.

c) Explain how Respondent’s network will transport 802.1P Class of Service (COS) between the City’s remote facilities and the core network. In addition, explain how you will provide for any Quality of Service (QOS) for Voice over Internet Protocol (VOIP) traffic from the City’s remotes facilities and core network.

d) Respondent shall indicate how its own internal network(s) will be configured to provide City

with requested broadband services. Describe the type of ring protection will be provided on the Respondent’s core network.

e) Respondent shall include details of its internal network to the extent that City is able to

evaluate the overall network configuration. Specific information is requested about backup network hub locations, the Respondent’s disaster recovery plans, redundant network paths between various facilities and the capability to provide service to new facilities leased or constructed by the City.

f) Describe your network facilities in San Antonio. Provide information on the percentage of your outside plant that is overhead, underground, and wireless. Provide an estimate of the percentage of City circuits will be overhead, underground and wireless.

g) Respondent shall provide a detailed discussion of the proposed IP addressing schema the

address range to be assigned to hosts and nodes, and all VLAN and subnet layouts. The Respondent must demonstrate that the City will be able to use RFC1918-compliant “private” network addressing across the backbone between their facilities.

h) Respondent shall indicate the guaranteed minimum, nominal, and maximum (if different)

upstream and downstream bandwidth to be provided for broadband services.

j) If Respondent is aware of any technical reasons why any of the existing wire-line services cannot be transitioned to broadband services, Respondent shall provide detailed information

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why these existing service(s) cannot be transitioned.

3. Service Plan

a) Describe the Project Manager’s roles and responsibilities during the term of the resultant contract.

b) Describe the roles and responsibilities of the primary single point of contact during the term of

the resultant contract.

c) The Respondent should clearly indicate the ownership, lease, or other arrangement for any equipment used to provide proposed service.

d) Respondent must include a complete list of all service providers to be used, including any

and all sub-contracted providers, who will participate in the provision of these services.

e) Respondent shall provide the procedures and the associated timeline to accomplish the following actions for broadband services:

• Initial provision of new services to a facility • Establishment of new services under on-going operations • Disconnect services at City facilities

4. Maintenance/Support Plan

a) Explain how trouble reports will be handled from initial reporting to final disposition.

Describe any priority problem resolution services available to the City.

b) Identify and describe the nearest Network Operations Center that will be supporting the City’s account.

c) In the event of a service outage, explain the respondent’s procedures will be activated including escalation procedures and notification process for outages.

d) Explain how Service Level Agreements credits will be handled.

5. Training Plan

a) Discuss what types of training will be provided to City staff as it applies to users

(products/services/billing), installation and troubleshooting.

6. Network Management

a) Discuss the types of network management available to Respondent and City for interface on network issues.

7. Reports

a) Discuss what types of documentation will be available to City in the way of reports to

document the system performance of the network. Provide copies of sample reports that would be available to the City.

b) The Respondent must detail the manner in which City will be able to securely access and

view, download summary reports, and otherwise monitor and document the performance of its service.

8. Billing

a) Respondent shall provide a visionary statement of how electronic billing systems will work

and its capabilities.

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b) Describe if Respondent offers secure on-line viewing of statements by various City

departments.

c) Provide a description of the partition service connectivity being offered and how other funding sources can be addressed.

d) The Respondent shall provide information regarding the capabilities and costs to develop

and implement custom billing for each service.

e) Describe how the Respondent will process credits due to the City in a timely manner.

9. Service Level Agreements

a) Respondent shall include network reliability and availability guarantee(s), along with proposed methods of benchmarking, measurement, and calculation. Reliability and availability must be provided on a per-facility basis, not aggregated across the entire network.

b) Respondent shall include specific performance criteria to be met at each facility. These

criteria must include, but shall not be limited to, the following:

• Deferred transmissions • Excessive collisions

• Discarded inbound and outbound packets • Errored inbound and outbound packets • Peak and average daytime utilization • Latency

c) Identify and explain any additional performance criteria offered by the Respondent for this

category of service.

d) Respondent shall explain how it will comply with performance criteria established by the City in Section II, Scope of Services, and Service Level Agreements.

e) Identify any service credits offered by the Respondent for not meeting specified criteria

contained in the service level agreement.

10. Exceptions to RFCSP Requirements:

a) If Respondent takes exception to any stated RFCSP requirements for broadband services, the Respondent shall clearly state the exception and provide details regarding the exception.

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RFCSP ATTACHMENT B – SECTION L3 BROADBAND SERVICES

PRICE SCHEDULE

Category of Service

Speed

Category

Classification Estimated Number of Facilities

Monthly Price Per Facility

Sub-Ethernet

3-20Mbps

Category E

149

$ per month

RESPONDENTS SHALL LIST ANY ADDITIONAL FEES BELOW. ADDITONAL PAGES CAN BE ADDED IF NECESSARY.

NOTE: Addresses and minimum bandwidth requirements for proposed broadband services are included in RFCSP Exhibit 8.

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ATTACHMENT B – SECTION M1 INTERNET CONNECTION SERVICE

EXPERIENCE, BACKGROUND, QUALIFICATIONS: Prepare and submit narrative responses to address the following items. If Respondent is proposing as a team or joint venture, provide the same information for each member of the team or joint venture.

1. Describe your firm’s background in providing and managing communication services,

specifically Internet connection services. 2. If Respondent is a certificated service provider, describe your experience in providing and

managing custom service and pricing agreements for Internet connection services. 3. Describe your firm’s experience working with various manufacturers of communications

equipment (Alcatel/Lucent Technologies, Cisco Systems, Juniper, etc.) 4. Describe Respondent’s experience relevant to the Scope of Services requested by this

category of service. List and describe relevant projects of similar size and scope performed over the past four years for the requested services. Include the associated results or impacts of the project/work performed and identify personnel assigned to each project and their role.

5. Describe Respondent’s specific experience with public safety clients within large

municipalities. If Respondent has provided services for the City in the past, identify the name of the project and the department for which Respondent provided those services.

6. List other resources, including, number and location of offices, number and types of equipment

available to support this project. Identify the physical location of staff that would be responsible for implementing and administering this account. Identify the local staff that will be dedicated to this account.

7. If Respondent is proposing as a team or joint venture or has included sub-contractors,

describe the rationale for selecting the team and the extent, if applicable, to which the team, joint ventures and/or sub-contractors have worked together in the past.

8. Identify the number and professional qualifications (to include licenses, certifications, associations)

of staff to be assigned to the account and relevant experience with accounts of similar size and scope. Include resumes of key personnel.

9. Identify the Account Manager to be assigned to this project. Include his/her qualifications including

previous experience on similar large multi-faceted projects. 10. State the primary work assignment and the percentage of time key personnel will devote to the

account/project if awarded the contract. 11. Additional Information. Identify any additional skills, experiences, qualifications, and/or other

relevant information about the Respondent’s qualifications. If brochures are included in your response, please explain how they relate to your qualifications.

12. Provide two (2) references. For each reference, provide the company/contact name title, brief description of services provided, current telephone number, fax number and email address in a similar format as indicated below:

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Reference No. 1: Firm/Company Name:

Contact Name: Title:

Address:

City: State: Zip Code:

Telephone No. Fax No:

Email:

Date and Type of Service(s) Provided:

Reference No. 2: Firm/Company Name:

Contact Name: Title:

Address:

City: State: Zip Code:

Telephone No. Fax No:

Email:

Date and Type of Service(s) Provided:

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RFCSP ATTACHMENT B - SECTION M-2

INTERNET CONNECTION SERVICE

PROPOSED PLAN: The Proposed Plan must meet all technical requirements included in this attachment. The Proposed Plan must include all of the following components:

1. Transition Plan

a) The Respondent must submit a detailed transition plan and timeline describing how the City’s Internet connection services and billing will be transitioned to a new contractual agreement, including coordination with other service providers where applicable. It is critical that the transition plan describe how the Respondent will provide Internet connection services with minimal disruption to City operations and physical plant.

b) Identify any resources (personnel, equipment, temporary services, workarounds, etc.) the

Respondent will provide to the City during the transition period to the new contractual agreement.

2. Technical Plan

a) Respondent shall provide a detailed technical plan that addresses how Internet connection services will be provisioned in accordance with the Technical Requirements contained in this attachment.

b) Respondent shall provide a detailed description and any documentation of the redundancy

which will be utilized in providing Internet connection services to the City in accordance with the Technical Requirements.

c) Respondent shall provide a detailed description of how it will comply with the specified

Committed Information Rate at designated City facilities.

d) Respondent must include detailed diagrams and descriptions of the Internet connections.

e) Respondent shall provide a full description of how the City will connect to your demarcation point and what protocols will be in use.

f) Respondent must provide a minimum of two (2) Tier 1 provider names to be used to

provide the City with Internet connection services. Respondent shall state the connection speeds offered and the termination dates of the contracted services for these providers. Specify the number of years in which the Tier 1 providers have been providing Internet services.

g) Respondent shall explain how it will utilize a secondary domain name server (DNS). Provide the company name(s) and phone number(s) of the DNS Server administrators and how hosting of DNS entries required by the City will be handled. Specify the number of years your company has been providing domain name server service.

h) Respondent must include a detailed explanation of how all traffic, both inbound and

outbound, will be delivered in an unaltered and unfiltered fashion to the City.

I) Explain how Respondent intends to provide reliable services to City.

j) Provide the actual number of minutes that Internet service in Bexar County was out of service from January 1, 2016 through December 31, 2016. Provide the average length of time from a

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reported outage to restoration of service.

k) Explain the disaster recovery plans envisioned for the City.

l) Describe Respondent’s program for system/network security.

m) Describe your network facilities in San Antonio. Provide information on what percentage of your outside plant is overhead, underground, and wireless. Provide an estimate to City of the total percentage of City’s service connections that will be overhead, underground and wireless.

3. Service Plan

a) Describe the Account Manager’s roles and responsibilities during the term of the resultant

contract.

b) Describe the roles and responsibilities of the primary single point of contact during the term of the resultant contract.

c) The Respondent should clearly indicate the ownership, lease, or other arrangement for any

equipment used to provide proposed service.

d) Respondent must include a complete list of all service providers to be used, including any and all sub-contracted providers, who will participate in the provision of these services.

e) State the location from which technicians will be dispatched.

f) Respondent shall provide the procedures and the associated timeline to accomplish the

following actions for Internet connection services:

• Initial provision of new services to a facility • Establishment of new services under on-going operations • Disconnect services at City facilities

4. Maintenance /Support Plan

a) Explain how trouble reports will be handled from initial reporting to final disposition. Describe any priority problem resolution services available to the City.

b) Identify and describe the nearest Network Operations Center that will be supporting the City’s

account.

c) In the event of a service outage, explain how the respondent’s procedures will be activated including escalation procedures and notification process for outages.

d) Explain how the Service Level Agreements credits will be handled.

5. Training Plan

a) Discuss what types of training will be provided to City staff as it applies to users

(products/services/billings), installation and troubleshooting.

6. Network Management

a) Discuss the types of network management available to Respondent and City for interface on network issues.

7. Reports

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a) Discuss what types of documentation will be available to City in the way of reports to document the system performance of the network. Provide copies of sample reports that would be available to the City.

8. Billing

a) Respondent shall provide a visionary statement of how electronic billing systems will work

and its capabilities.

b) Describe how Respondent will provide secure on-line viewing of statements by various City departments.

d) The Respondent shall provide information regarding the capabilities and costs to develop

and implement custom billing for each service.

e) Describe how the Respondent will process credits due to the City in a timely manner.

9. Service Level Agreements

a) Respondent shall include network reliability and availability guarantee(s), along with proposed methods of benchmarking, measurement, and calculation. Reliability and availability must be provided on a per-facility basis, not aggregated across the entire network.

b) Respondent shall explain how it will comply with performance criteria established by the City

in Section II, Scope of Services, and Service Level Agreements.

c) Identify and explain any additional performance criteria offered by the Respondent for this category of service.

d) Identify any service credits offered by the Respondent for not meeting specified criteria

contained in the service level agreement.

10. Exceptions to RFCSP Requirements:

a) If Respondent takes exception to any stated RFCSP requirements for Internet services, the Respondent shall clearly state the exception and provide details regarding the exception.

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RFCSP ATTACHMENT B – SECTION M3

INTERNET CONNECTION SERVICES

PRICE SCHEDULE

Service Address Type of Delivery

Minimum Required Service

Monthly Price

515 S. Frio St.

Ethernet

1000Mbps CIR

$

515 S. Frio St.

Ethernet

100Mbps CIR

$

8130 Inner Circle Dr.

Ethernet

1000Mbps CIR

$

8130 Inner Circle Dr.

Ethernet

100Mbps CIR

$

600 Soledad

Ethernet

1000Mbps CIR

$

.

$

100 Montana

Ethernet

1000Mbps CIR

$

9800 Airport Blvd

Ethernet

1000 Mbps CIR

$

Various City Facilities identified in RFCSP Exhibit 8

Ethernet

3-20 Mbps

$

Rate for additional 10 Mbps Service Increment: $ per 10Mbps Service Increment Rate for additional 100 Mbps Service Increment: $ per 100Mbps Service Increment

RESPONDENTS SHALL LIST ANY ADDITIONAL FEES BELOW. ADDITONAL PAGES CAN BE ADDED IF NECESSARY.

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ATTACHMENT B – SECTION N1

LONG DISTANCE (INBOUND 800 & INTERNATIONAL), GROUP CONFERENCE CALLING AND 311 SERVICES

EXPERIENCE, BACKGROUND, QUALIFICATIONS: Prepare and submit narrative responses to address the following items. If Respondent is proposing as a team or joint venture, provide the same information for each member of the team or joint venture.

1. Describe your firm’s background in providing and managing communication services,

specifically long distance, group conference calling, and 311 services.

2. If Respondent is a certificated service provider, describe your experience in providing and managing custom service and pricing agreements for long distance, and 311 services.

3. Describe your firm’s experience working with various manufacturers of communications

equipment (Alcatel/Lucent Technologies, Cisco Systems, Juniper, etc.)

4. Describe Respondent’s experience relevant to the Scope of Services requested by this category of service. List and describe relevant projects of similar size and scope performed over the past four years for the requested services. Include the associated results or impacts of the project/work performed and identify personnel assigned to each project and their role.

5. Describe Respondent’s specific experience with public safety clients within large

municipalities. If Respondent has provided services for the City in the past, identify the name of the project and the department for which Respondent provided those services.

6. List other resources, number and location of offices, number and types of equipment

available to support this project. Identify the physical location of staff that would be responsible for implementing and administering this account. Identify the local staff that will be dedicated to this account.

7. If Respondent is proposing as a team or joint venture or has included sub-contractors,

describe the rationale for selecting the team and the extent, if applicable, to which the team, joint ventures and/or sub-contractors have worked together in the past.

8. Identify the number and professional qualifications (to include licenses, certifications, associations) of staff to be assigned to the project and relevant experience with accounts of similar size and scope. Include resumes of key personnel.

9. Identify the Account Manager to be assigned to this project. Include his/her qualifications including

previous experience on similar large multi-faceted projects. 10. State the primary work assignment and the percentage of time key personnel will devote to the

account/project if awarded the contract.

11. Additional Information. Identify any additional skills, experiences, qualifications, and/or other relevant information about the Respondent’s qualifications. If brochures are included in your response, please explain how they relate to your qualifications.

12. Provide two (2) references, one of which must be from a financial institution that has

provided Respondent with banking services during the past three years. For each reference, provide the company/contact name title, brief description of services provided, current telephone number, fax number and email address in a similar format as indicated below:

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Reference No. 1: Firm/Company Name:

Contact Name: Title:

Address:

City: State: Zip Code:

Telephone No. Fax No:

Email:

Date and Type of Service(s) Provided:

Reference No. 2: Firm/Company Name:

Contact Name: Title:

Address:

City: State: Zip Code:

Telephone No. Fax No:

Email:

Date and Type of Service(s) Provided:

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RFCSP ATTACHMENT B – SECTION N2

LONG DISTANCE (INBOUND 800 & INTERNATIONAL), GROUP CONFERENCE CALLING AND 311 SERVICES

PROPOSED PLAN: The Proposed Plan must meet all technical requirements included in this attachment. The Proposed Plan must include all of the following components:

1. Transition Plan

a) The Respondent must submit a detailed transition plan a n d t i m e l i n e describing how existing long distance calling services (inbound 800 and international), and 311 services will be transitioned to a new contractual agreement, including coordination with other service providers where applicable. It is critical that the transition plan describe how the Respondent will provide these services with minimal disruption to City operations and physical plant.

b) Identify any resources (personnel, equipment, temporary services, workarounds, etc.) the

Respondent will provide to the City during the transition period to the new contractual agreement.

2. Technical Plan

a) For each of the services identified in the Technical Requirements, Respondent shall provide a detailed technical plan that addresses how these services will be provisioned in accordance with the Technical Requirements contained in this attachment.

b) City requires that each Respondent include details of its internal network, in order to allow

the City to evaluate the overall network configuration. Specific information is requested about backup network hub locations, the Respondent’s disaster recovery plans, redundant network paths between various facilities and the capability to provide service to new facilities leased or constructed by the City

c) Provide the configuration of Respondent’s present network and any changes proposed for

implementation over the next twelve months. This information shall include the: number and location of switches and points of presence, survivability of switching equipment, route redundancy and deployment of self-healing network topologies.

d) Describe your network facilities in San Antonio. Provide information on what percentage of

your outside plant is overhead, underground, and wireless. Provide an estimate to City of what total percentage of City circuits will be overhead, underground and wireless.

e) Explain how Respondent intends to provide reliable services to City. Detail any measures taken to prevent service outages.

f) State the number of out of service and/or partial out of service minutes your customers in the

Bexar County experienced January 1, 2016 through December 31, 2016.

g) Respondent must address the following areas for long distance, group conference calling, and 311 services:

• Network Quality • Transmission Technology • Network Routing • Network Security • Network Monitoring Systems

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h) Describe how Respondent’s equipment supervises calls so that after a caller hangs up, the City is assured that the call will be disconnected and the City will not be billed for an unusually long duration.

I) Respondent shall describe the features and services offered with the proposed group

conference calling service.

3. Service Plan

a) Describe the Account Manager’s roles and responsibilities during the term of the resultant contract.

b) Describe the roles and responsibilities of the primary single point of contact during the term of

the resultant contract.

c) The Respondent should clearly indicate the ownership, lease, or other arrangement for any equipment used to provide proposed service.

d) Respondent must include a complete list of all service providers to be used, including any

and all sub-contracted providers, who will participate in the provision of these services.

e) Describe your billing increments and methodology for long distance services.

f) List any additional long-distance services offered by the Respondent and their associated costs.

g) Provide a list of countries in which Respondent provides international long distance

services and the associated rate schedule.

h) Describe the Respondent’s process for publishing the City’s information in the white/yellow pages and directory assistance services. Changes should be at no cost to the City.

j) Respondent shall provide the procedures and the associated timeline to accomplish the following actions for long distance services:

• Initial provision of new services to a facility • Establishment of new services under on-going operations • Disconnect services at City facilities

k) Respondent shall provide the procedures for recycling in accordance with appropriate state

and federal law. 4. Maintenance / Support Plan

a) Explain how trouble reports will be handled from initial reporting to final disposition.

Describe any priority problem resolution services available to the City.

b) Detail how on-line maintenance plan will be handled over the Internet.

c) Identify and describe the nearest Network Operations Center that will be supporting the City’s account.

d) In the event of a service outage, explain how local procedures will be activated including

escalation procedures and notification process for outages.

e) Explain how Service Level Agreements will be handled.

5. Training Plan

a) Discuss what types of training will be provided to City staff as it applies to users

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(products/services/billings), installation and troubleshooting.

6. Network Management

a) Discuss the types of network management available to Respondent and City for interface on network issues.

7. Reports

a) Discuss what types of documentation will be available to City in the way of reports to

document the system performance of the network. Provide copies of sample reports that would be available to the City.

b) The Respondent must detail the manner in which City will be able to securely access and

view, download summary reports, and otherwise monitor and document the performance of its services.

8. Billing

a) Respondent shall provide a visionary statement of how electronic billing systems will work

and its capabilities.

b) Describe how Respondent will provide secure on-line viewing of statements by various City departments.

d) The Respondent shall provide information regarding the capabilities and costs to

develop and implement custom billing for each service.

e) Describe how the Respondent will process credits due to the City in a timely manner.

9. Service Level Agreements

a) Respondent shall include network reliability and availability guarantee(s), along with proposed methods of benchmarking, measurement, and calculation. Reliability and availability must be provided on a per-facility basis, not aggregated across the entire network.

b) Respondent shall explain how it will comply with performance criteria established by the City

in Section II, Scope of Services, and Service Level Agreements.

c) Identify and explain any additional performance criteria offered by the Respondent for this category of service.

d) Identify any service credits offered by the Respondent for not meeting specified criteria

contained in the service level agreement.

10. Exceptions to RFCSP Requirements:

a) If Respondent takes exception to any stated RFCSP requirements for long distance, group conference calling, and 311 services, the Respondent shall clearly state the exception and provide details regarding the exception.

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RFCSP ATTACHMENT B – SECTION N3

LONG DISTANCE (INBOUND 800 & INTERNATIONAL), GROUP CONFERENCE CALLING AND 311 SERVICES

PRICE SCHEDULE

Respondent must provide pricing for EACH of the following services in order to be considered for award.

Category of Service Estimated

Monthly Usage Unit Price

Extended Price

Long Distance Service (Inbound, 800 Service, Dedicated and Switched Service)

14,350 minutes

$ per Minute

$

Long Distance Service (Inbound, 800 Service, International Calls, Dedicated and Switched Service)

250 minutes

$ per Minute

$

311 Service

76,000 calls

$ per Call

$

Conference Calling (Local Call, Unattended)

250 minutes

$ per Minute

$

Conference Calling (Long Distance Call, Unattended)

250 minutes

$ per Minute

$

RESPONDENTS SHALL LIST ANY ADDITIONAL FEES BELOW. ADDITONAL PAGES CAN BE ADDED IF NECESSARY.

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RFCSP ATTACHMENT C

CONTRACTS DISCLOSURE FORM

Contracts Disclosure Form may be downloaded at https://www.sanantonio.gov/eforms/atty/ContractsDisclosureForm.pdf . Instructions for completing the Contracts Disclosure form are listed below: 1. Download form and complete all fields. Note: All fields must be completed prior to submitting the form. 2. Click on the “Print” button and place the copy in proposal response as indicated in the Proposal Checklist.

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RFCSP ATTACHMENT D

LITIGATION DISCLOSURE FORM

Respond to each of the questions below by checking the appropriate box. Failure to fully and truthfully disclose the information required by this Litigation Disclosure form may result in the disqualification of your proposal from consideration or termination of the contract, once awarded. Have you or any member of your Firm or Team to be assigned to this engagement ever been indicted or convicted of a felony or misdemeanor greater than a Class C in the last five (5) years? Yes ___ No ___ Have you or any member of your Firm or Team to be assigned to this engagement been terminated (for cause or otherwise) from any work being performed for the City of San Antonio or any other Federal, State or Local Government, or Private Entity? Yes ___ No ___ Have you or any member of your Firm or Team to be assigned to this engagement been involved in any claim or litigation with the City of San Antonio or any other Federal, State or Local Government, or Private Entity during the last ten (10) years? Yes ___ No ___ If you have answered “Yes” to any of the above questions, please indicate the name(s) of the person(s), the nature, and the status and/or outcome of the information, indictment, conviction, termination, claim or litigation, as applicable. Any such information should be provided on a separate page, attached to this form and submitted with your proposal.

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RFCSP ATTACHMENT E

SBEDA FORM(S)

Posted as separate documents.

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RFCSP ATTACHMENT F

PRICING SCHEDULE

Price Schedules can be found in Attachment B – Sections.

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RFCSP ATTACHMENT G

SIGNATURE PAGE Respondent, and co-respondent, if any, must complete City’s Certified Vendor Registration (CVR) Form prior to the due date for submission of proposals. The CVR Form may be accessed at: http://www.sanantonio.gov/purchasing/ or the direct link at: http://www.sanantonio.gov/purchasing/saeps.aspx By submitting a proposal, by paper (hardcopy), Respondent represents that:

If Respondent is a corporation, Respondent will be required to provide a certified copy of the resolution evidencing authority to enter into the contract, if other than an officer will be signing the contract. IF AWARDED A CONTRACT IN RESPONSE TO THIS RFCSP, RESPONDENT CERTIFIES THAT IT IS ABLE AND WILLING TO COMPLY WITH THE VENUE, THE INSURANCE AND INDEMNIFICATION REQUIREMENTS SET OUT IN RFCSP EXHIBITS 1 & 2. A FAILURE TO COMPLY WITH THE VENUE, JURISDICTION AND ARBITRATION, INTELLECTUAL PROPERTY, UNDISCLOSED FEATURES, OWNERSHIP AND LICENSES, CERTIFICATIONS, ACCEPTANCE CRITERIA, INSURANCE AND INDEMNIFICATION REQUIREMENTS OF THIS RFCSP WILL RESULT IN REJECTION OF THE PROPOSAL. RESPONDENT UNDERSTANDS AND AGREES THAT THE TERMS CONTAINED IN THIS RFCSP ARE PART OF THE FINAL CONTRACT AND PREVAIL OVER ANY CONFLICTING TERMS IN ANY DOCUMENT FURNISHED BY RESPONDENT, EVEN IF NOT EXPRESSLY PROVIDED IN THE BODY OF THE CONTRACT. If awarded a contract in response to this RFCSP, Respondent will be able and willing to comply with all representations made by Respondent in Respondent’s proposal and during Proposal process. Respondent has fully and truthfully submitted a Litigation Disclosure form with the understanding that failure to disclose the required information may result in disqualification of proposal from consideration. Respondent agrees to fully and truthfully submit the Respondent Questionnaire form and understands that failure to fully disclose requested information may result in disqualification of proposal from consideration or termination of contract, once awarded. To comply with the City's Ethics Code, particularly Section 2-61 that prohibits a person or entity seeking a City contract - or any other person acting on behalf of such a person or entity - from contacting City officials or their staff prior to the time such contract is posted as a City Council agenda item. (S)he is authorized to submit this proposal on behalf of the entity.

Acknowledgement of Prohibition regarding Campaign and Officeholder Contributions I acknowledge that this contract has been designated a “high-profile” contract. I have read and understand the provisions regarding high profile contracts that appear on the cover page of this RFCSP. If submitting your proposal by paper, complete the following and sign on the signature line below. Failure to sign and submit this Signature Page will result in rejection of your proposal. ________________________________________________ Respondent Entity Name Signature: _______________________________________ Printed Name: ____________________________________ Title: ____________________________________________

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Email Address:____________________________________

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(NOTE: If proposal is submitted by Co-Respondents, an authorized signature from a representative of each Co-Respondent is required. Add additional signature blocks as required.) ________________________________________________ Co-Respondent Entity Name Signature: _______________________________________ Printed Name: ____________________________________ Title: ____________________________________________ Email Address:____________________________________

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RFCSP ATTACHMENT H

VOSBPP TRACKING FORM Veteran-Owned Small Business Preference Program (VOSBPP) Ordinance Pursuant to Ordinance No. 2013-12-05-0864, effective for solicitations issued after January 15, 2014, all solicitations issued by the City are subject to tracking of Veteran Owned Small Business (VOSB) participation. For more information on the program, refer to the Veteran-Owned Small Business Program Tracking Form attached to this solicitation. Respondent must complete and return the attached Veteran-Owned Small Business Program Tracking Form.

ATTACHED AS A SEPARATE DOCUMENT

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ATTACHMENT I

TX State Form 1295 (Statutory Requirement)

CERTIFICATE OF INTERESTED PARTIES (Form 1295)

The Texas Government Code §2252.908, and the rules issued by the Texas Ethics Commission found in Title 1, Sections 46.1, 46.3 and 46.5 of the Texas Administrative Code, require a business entity to submit a completed Form 1295 to the City before the City may enter into a contract with that business entity. Form 1295 must be completed online. In Box 3 of the form, provide the solicitation number shown on the cover page of this solicitation (e.g. IFB 6100001234, RFO 6100001234 or RFCSP 6100001234). The form is available from the Texas Ethics Commission by accessing the following web address:

https://www.ethics.state.tx.us/whatsnew/elf_info_form1295.htm Print your completed Form 1295 showing the Certification Number and Date Filed in the Certification of Filing box at the upper right corner. Sign Form 1295 in front of a notary and submit it with your response to this solicitation. The following definitions found in the statute and Texas Ethics Commission rules may be helpful in completing Form 1295.

“Business entity” includes an entity through which business is conducted with a governmental entity or state agency, regardless of whether the entity is a for-profit or nonprofit entity. The term does not include a governmental entity or state agency.

“Controlling interest” means: (1) an ownership interest or participating interest in a business entity by virtue of units, percentage, shares, stock, or otherwise that exceeds 10 percent; (2) membership on the board of directors or other governing body of a business entity of which the board or other governing body is composed of not more than 10 members; or (3) service as an officer of a business entity that has four or fewer officers, or service as one of the four officers most highly compensated by a business entity that has more than four officers.

“Interested party” means: (1) a person who has a controlling interest in a business entity with whom a governmental entity or state agency contracts; or (2) a person who actively participates in facilitating a contract or negotiating the terms of a contract with a governmental entity or state agency, including a broker, intermediary, adviser, or attorney for the business entity.

“Intermediary”, for purposes of this rule, means a person who actively participates in the facilitation of the contract or negotiating the contract, including a broker, adviser, attorney, or representative of or agent for the business entity who:

(1) receives compensation from the business entity for the person’s participation;

(2) communicates directly with the governmental entity or state agency on behalf of the business entity regarding the contract; and

(3) is not an employee of the business entity.

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RFCSP ATTACHMENT J

PROPOSAL CHECKLIST

Use this checklist to ensure that all required documents have been included in the proposal and appear in the correct order. Document Initial to Indicate Document

is Attached to Proposal

Table of Contents

Proposal Technical Requirements RFCSP Attachment A – Divided into Sections J, K, L, M, N

Respondent Questionnaire, Experience, Background, Qualifications including Proposals RFCSP Attachment B – Divided into Sections J1, J2, K1, K2, L1, L2, M1, M2, N1, N2

Discretionary Contracts Disclosure Form RFCSP Attachment C

Litigation Disclosure RFCSP Attachment D

*SBEDA Form RFCSP Attachment E; and Associated Certificates, if applicable

Pricing Schedule RFCSP Attachment F Instructions and Attachment B – Divided into Sections J3, K3, K4, L3, M3, N3

*Signature Page RFCSP Attachment G

*VOSBPP Tracking Form RFCSP Attachment H

CERTIFICATE OF INTERESTED PARTIES (Form 1295) RFCSP Attachment I

Proposal Checklist RFCSP Attachment J

Proof of Insurability (See RFCSP Exhibit 1) Insurance Provider’s Letter Copy of Current Certificate of Insurance

Financial Information (Original Only to be included in the submission in a separate sealed envelope marked Financials) Do not duplicate this report in the copies.

One (1) Original, Twelve (12) Copies WITH ONLY TABS and documents for General Information Form; Experience, Background and Qualifications; Proposed Plan, etc. (NO SBEDA, LPP, VOSB AND/OR PRICING TO BE INCLUDED) and one (1) CD or flash drive of entire proposal in PDF format.

*Documents marked with an asterisk on this checklist require a signature. Be sure they are signed prior to submittal of proposal.