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  • Cisco Unified Presence 7.0

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

  • Key Capabilities in Release 7

    Agenda

    Deploying Presence

    Cisco Unified Presence

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2

    Lab

    Deploying Presence

    Resources

  • Cisco Unified Presence

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3

  • Cisco Unified Presence

    What is Presence?

    � Presence is a real-time indicator of a person’s willingness and availability to communicate

    –Typically represented by status: Available, In Meeting, On Mobile, At Lunch, Be Back Shortly, etc.

    –Includes details on user’s preferred

    Presence and Context

    Leverage dynamic presence information in the network

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4

    –Includes details on user’s preferred method to communicate: voice, video or Instant Message

    –“Find-Me”, “Follow-Me”, or “Hide-Me”

    � Integration with Calendaring, Location, and Workflow systems help users automatically keep their Presence status up to date while also creating streamlined business processes

    •Reduce communication delays •Enhance productivity

  • Cisco Unified Presence

    Cisco Unified Presence Value Proposition� Enables a true Unified Communications experience

    –Contacts, Instant Messaging, Click-to-Call, Calendar Integration, Collaboration

    � Provides for complete robust view of the user

    –Availability and Reachability

    � Allows for easy integration of numerous applications

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5

    applications

    –Supports both Cisco enterprise products and SIP/SIMPLE networks to provide rich Presence services

    –Web Centric Integration APIs

    –Integration with IBM Lotus Sametime

    –Integration with Microsoft Office Communications Server

    � Federated Presence with other networks and application environments

  • Cisco Unified Presence

    Cisco Unified Presence Components

    IBM

    Sametime

    Carriers /

    other vendors

    PBXs

    Unity/Unity Connection

    Cisco

    Meeting

    PlaceMicrosoft

    Exchange

    Cisco Unified

    Application

    Environment

    CUMACUMA

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6

    Microsoft

    LCS/OCS

    Communications

    Manager 5.x, 6.x, & 7.x

    Cisco Unified

    Presence 7.x

    SIP/SIMPLE

    CTI/QBE

    CSTA over SIP

    H323

    SCCP

    IMAP

    LDAPv3

    SOAP

    HTTP/HTTPS

    Cisco Unified

    Personal

    Communicator

    LDAP

    WebDAV

    JTAPI

  • Cisco Unified Presence

    Presence-Enabled Clients

    Choice of Clients

    � Cisco Unified Personal Communicator for PC & MAC

    � Cisco Unified Mobile Communicator for a variety of devices

    Nokia/Symbian, Blackberry/RIM, Windows Mobile

    � 3rd party Clients

    Microsoft Office Communicator (MOC)

    IBM SameTime client

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7

    IBM SameTime client

    Open Developer client applications & integrations

    Underpinned by common Cisco Unified Communication services

    � IM, Voice, Video, Presence & Notifications

    � Choice of UI rendering options (incl. none and tooltray service)

    � Open API framework for Unified Client applications

    CRM

    SAP..

  • Cisco Unified Presence

    Cisco Unified Communications ModeCisco Unified Communications

    Manager Cluster

    DatabaseSync

    Cisco UnifiedPresence

    Cisco Unified MobilityAdvantage

    Presence

    Internet

    Firewall

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8

    Cisco Unified Personal Communicator

    Cisco Unified Communications Environment

    GSM

    Internet

    Cisco Unified MobilityCommunicator

    SOAP

    REST

    SIMPLE

    3rd Party Customer

    Applications

  • Cisco Unified Presence

    UC Mode - Capacities

    Cisco Unified Presence 7.0 Capacities

    Deployment Model Server Platform Model

    Number of Users

    Supported

    Single Node MCS7816 500

    Single Node MCS7825 1,000

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9

    Single Node MCS7835 2,500

    Single Node MCS7845 5,000

    CUP Multi Node Cluster (6 nodes) MCS7816 3,000

    CUP Multi Node Cluster (6 nodes) MCS7825 6,000

    CUP Multi Node Cluster (6 nodes) MCS7835 15,000

    CUP Multi Node Cluster (6 nodes) MCS7845 30,000

    Cisco Unified Communication Mode

  • Cisco Unified Presence

    Microsoft OCS/LCS Interoperability Mode

    Cisco Unified Communications Manager Cluster

    Cisco Unified Presence

    Microsoft Office Communications Server

    Click to Call Integration

    MS OCS or LCS

    CTI SIP /CSTA

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10

    Cisco Unified Presence and Microsoft OCS / LCS integration

  • Cisco Unified Presence

    MS Interoperability Mode - Capacities

    Cisco Unified Presence 7.0 Capacities

    Cisco Unified

    Communication Manager

    Platform

    Number of Microsoft Office

    Communicator Users

    Supported Per Server

    Number of Microsoft Office

    Communicator Users

    Supported Per Cluster

    Cisco Unified

    Presence Server

    Dependency

    MCS7825 900 3,600

    No CUP server

    capacity limitation

    No CUP server

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11

    MCS7835 1,000 4,000

    No CUP server

    capacity limitation

    MCS7845 3,375 13,500

    No CUP server

    capacity limitation

    * Note capacity numbers for Microsoft Office Communicator Interoperability are defined based on Cisco Unified Communication Manager, not Cisco Unified Presence

    Microsoft Office Communicator Interoperability Mode

  • Key Capabilities in Release 7

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12

  • Key Capabilities in Release 7

    CUP “Cisco UC Mode” Solution

    Cisco UnifiedCommunications

    Manager

    Desk phoneMobilityDevice

    Soft Phone

    User ManuallySet Presence

    Cisco UnifiedPersonal

    Communicator

    Contact CenterExpert Advisor

    Contact CenterAgent Desktops

    Cisco Unified

    Presence Sources Presence ConsumersPresentity

    Derived Presence

    Data Store

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13

    Microsoft ExchangeCalendarFree/Busy

    Cisco Unified Application

    Environment/3rd Partyapplications

    via Presence API’s

    GSM

    Cisco Unified MobileCommunicator

    GSM

    CiscoUnified MobileCommunicator

    MS OCS/LCSFederated Contact

    Cisco UnifiedPersonal

    Communicator

    Cisco Unified Application

    Environment/3rd Partyapplications

    via Presence API’s FederationIM Router

  • Key Capabilities in Release 7

    Feature Overview (UC Mode)

    � Cisco Unified Presence 7.0 is a major release of the Cisco Unified Presence product

    � The key capabilities of Cisco Unified Presence product 7.0 are

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14

    � Cisco Unified Presence

    Mobility Integration

    � Cisco Unified Presence

    Third-Party Open API

    support

    � Federation deployment for

    business-to-business IM

    and Presence exchange

    � Enhanced deployment

    models for up to

    30,000 presence

    users per cluster

  • Enhanced Deployment

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15

  • Cisco Unified Presence Multi-Node Cluster

    Enhanced Deployment

    SCALE: Multi-Node Clustering (UC Mode)Cisco Unified

    Communications ManagerCluster

    DatabaseSync

    Failover

    1A

    1B

    2A

    2B

    3A

    3B

    NEW 7.0

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16

    Cisco UnifiedPersonal

    Communicator(Group 1)

    Cisco UnifiedPersonal

    Communicator(Group 2)

    Cisco UnifiedPersonal

    Communicator(Group 3)

    Cisco UnifiedPersonal

    Communicator(Group 1)

    Cisco UnifiedPersonal

    Communicator(Group 3)

    Cisco UnifiedPersonal

    Communicator(Group 2)

    Deliver enhanced scalability up to 30,000 clients in Cisco Unified Communications mode. Deployment across LAN supported up to 6 nodes

  • Enhanced Deployment

    Non HA Deployment - Scale DeploymentCisco Unified Presence 7.x Multi-Node Cluster

    1A

    4A

    3A

    6A

    2A

    5A

    Database Sync

    Replication

    Cisco Unified Communications

    Manager 5.x/6.x/7.x Cluster

    Sub-cluster 1 Sub-cluster 2 Sub-cluster 3

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17

    4A 6A5A

    IDS Global User Data Replication

    Volatile Persistent Data (Login state)

    Times Ten Soft State Data (Presence info)

    Subscriber Subscriber Subscriber

    Scales to 30,000 users in a 6-node deployment model (UC Mode)

    Sub-cluster 4 Sub-cluster 5 Sub-cluster 6

  • Enhanced Deployment

    HA Deployment – Active/Standby Redundant

    Replication

    Cisco Unified Communications

    Manager 5.x/6.x/7.x Cluster

    Database Sync

    Cisco Unified Presence 7.x Cluster

    1A

    1B

    3A

    3B

    2A

    2B

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18

    Subscriber Subscriber Subscriber

    IDS Global User Data Replication

    Volatile Persistent Data (Login state)

    Times Ten Soft State Data (Presence info)Scales to 15,000 users in a 6-node, 3-sub-cluster, active/standby redundant HA deployment model

    Sub-cluster 1

    1B

    Sub-cluster 3

    3B

    Sub-cluster 2

    2B

    (UC Mode)

  • Enhanced Deployment

    Mixed Deployment

    Cisco Unified Communications Manager Publisher

    Cisco Unified Presence 7.x Cluster

    1A

    1B

    2A

    2B

    3A

    Sub-cluster 3

    Database Sync

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19

    Partial High Availability, redundancy with enhanced scalability

    IDS Global User Data Replication

    Volatile Persistent Data (Login state)

    Times Ten Soft State Data (Presence info)

    Sub-cluster 1

    1B

    Sub-cluster 2

    2B

    (UC Mode)

  • Enhanced Deployment

    Clustering Over WAN – Remote Failover

    IP WANIP WAN

  • Enhanced Deployment

    Client Failover

    Cisco Unified Presence 7.x Cluster

    1A 3A2A

    NEW 7.0

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21

    Group 1

    1B

    Group 3

    3B

    Group 2

    2B

    SIP/SIMPLE

    SIP/SIMPLE List Subscription

    SOAP

    CUPC 7.x

    1. Terminating NOTIFY for Presence & UCCN Subscription-State: deactivated

    2. Re-SUBSCRIBE for Presence & UCCN Subscription-State: active

    1

    2

  • Application Integration

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22

  • Application Integration

    Unified Presence Mobility Integration

    � Cisco Unified Presence has the ability to integrate contact lists and presence state with Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator.

    � Cisco Unified Mobility Advantage

    CUMACUMA

    NEW 7.0

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23

    � Cisco Unified Mobility Advantage communicates with Cisco Unified Presence via AXL/SOAP and SIP.

    � Cisco Unified Mobility Advantage generates SOAP request to Cisco Unified Presence for configurations and Presence SIP subscriptions.

    Cisco Unified

    Personal

    Communicator

    Communication

    s Manager

    5.x/6.x/7.x

    Cisco Unified

    Presence 7.x

    LDA

    Pv3

    SIP/SIMPLE

    SOAP

    LDAP

    JTAPI

    CTI/QBE

  • Application Integration

    Unified Mobility Advantage Interaction With Unified Presence

    Cisco Unified Mobility Advantage Cisco Unified Presence

    SOAP Login (Application User)

    Response

    CUMACUMA

    1

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24

    Response

    SOAP Login (End User)

    SOAP Request (Session Key Config)

    SUBSCRIBE w/Event:profileconfig

    200 OK

    Response

    Response

    SUBSCRIBE w/Event:presence

    200 OK

    1

    2

    3

    4

    5

  • Application Integration

    Unified Presence 3rd Party Open API

    � Cisco Unified Presence provides two interfaces

    Presence Interface (using HTTPs port 8083)

    SOAP v1.1 and v1.2

    REST (Representational State Transfer)

    Requires sipproxy.der certificate

    NEW 7.0

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25

    Requires sipproxy.der certificate

    Configuration Interface (using HTTPs port 8443)

    SOAP v1.2 only

    Requires tomcat_cert.der certificate

    Note: A Java keystore needs to be setup for the Reference Application and is used to store the trusted certificates

    � The application user can log into any node in the CUP Cluster (not tied to any node or group)

  • Application Integration

    Real-Time Eventing Model

    3rd Party Application Cisco Unified Presence

    Login (Application User/End User)

    1

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26

    registerEndpoint 9URL, timeout)

    subscribe (contact, type, subid, endptid)

    notify(subid)

    getPresencesubsription(subid)

    1

    2

    3

    4

    5

  • Application Integration

    Polling Model

    3rd Party Application Cisco Unified Presence

    Login (Application User/End User)

    1

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27

    getPolledPresence(contact, type)

    Wait for interval and call again

    1

    2

    3

    getPolledPresence(contact, type)

  • Inter Domain Federation

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28

  • Inter Domain Federation

    Inter-Domain Federation

    � The Federation of UC solutions allows users to exchange presence and instant text messages (IM) between enterprises.

    � Federation enhances communications for individuals and virtual teams distributed

    NEW 7.0

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 29

    [email protected](using Cisco UC)

    [email protected](using Cisco UC)

    [email protected](using Microsoft OCS)

    individuals and virtual teams distributed across different enterprises

  • Unified Personal Communicator

    Inter Domain Federation

    Integration Type 1 – CUP to CUP

    Public

    Network

    FEDERATION

    UnifiedPresence

    CiscoASA

    Cisco to Cisco Inter-Domain

    federation supports both IM

    and Presence federation

    between different

    enterprises (SIP Domains).

    Federation provides:

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 30

    Unified

    Presence

    CiscoASA

    Network

    PresenceIM

    Unified Personal Communicator

    Federation provides:

    •Adding Contacts

    •Sending/Receiving IM

    •Sending/Receiving Contacts

    • Feature supports federation between two or more Cisco 7.x Unified Presence

    servers

    • Routing support also provides for SIP Sub-domains (us.cisco.com to eu.cisco.com)

    • The Cisco ASA is an recommended component which provides a network edge TLS

    proxy for secure inter-enterprise federation. The ASA also provides SIP header re-

    write necessary at network edge (for example NAT).

  • OCS Server

    OCS Edge Server

    Unified Personal Communicator

    Public

    Network

    FEDERATION

    Inter Domain Federation

    Integration Type 2 – CUP to LCS/OCS

    Cisco to Microsoft

    Inter-Domain federation

    supports both IM and

    Presence federation

    between different

    enterprises (SIP

    Domains).

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 31

    UnifiedPresence

    CiscoASA

    Microsoft Office Communicator Clients

    PresenceIM

    Federation provides:

    •Adding Contacts

    •Sending/Receiving IM

    •Sending/Receiving Contacts

    • Feature supports federation between Cisco and Microsoft LCS and OCS domains using

    Microsoft RFC SIP/SIMPLE Interface.

    • Routing support also provides for SIP Sub-domains (us.cisco.com to eu.cisco.com)

    • Cisco ASA is an optional component which provides a network edge TLS proxy for

    secure inter-enterprise federation. The ASA also provides SIP header re-write

    necessary at network edge (for example NAT)

  • Inter Domain Federation

    CUP / OCS Inter-Domain Presence States Mapping

    Cisco Status Cisco Color Status to OCS

    Out of Office RED Away

    This table shows mapping between presence states supported by Microsoft OCS and those supported by Cisco Unified Presence

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 32

    Out of Office RED Away

    DND RED Busy

    Busy RED Busy

    On The Phone YELLOW Busy

    In a Meeting YELLOW Busy

    Idle on all clients YELLOW Away

    Available GREEN Available

    Unavailable/Offline GREY Offline

  • Deploying Presence

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33

  • Deploying Presence

    Interactions Between Cisco Unified Presence Components

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 34

    1. SIP connection handles all the presence information exchange.

    2. CTI-QBE connection handles all the CTI communication for users on Cisco Unified Presence to control phones on Cisco Unified Communications Manager.

    3. The AXL/SOAP interface handles the database synchronization from Cisco Unified Communications Manager to populate the Cisco Unified Presence database.

    4. The LDAP interface is used for LDAP authentication of Cisco Unified Personal Communicator users during login.

    Cisco Unified CM = Cisco Unified Communications Manager

  • Deploying Presence

    Guidelines for Deploying Cisco Unified Presence

    � LDAP synchronization should be enabled whenever possible.

    � Use the service parameter CUP PUBLISH Trunk to streamline SIP communication traffic with the Cisco Unified Presence server.

    � Associate presence users in Unified CM with a line appearance, rather than just a primary extension, to allow for increased

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 35

    rather than just a primary extension, to allow for increased granularity of device and user presence status.

    � A Presence User Profile (the user activity and contact list contacts and size) must be taken into consideration for determining the server hardware and cluster topology characteristics.

    � Use the User Assignment Mode sync agent parameter default of balanced for best overall cluster performance.

  • Deploying Presence

    Cisco Unified Personal Communicator Components

    1. Cisco Unified Personal Communicator logs in via TLS through SOAP interface.

    2. Cisco Unified Personal Communicator binds to LDAP to get user-specific information.

    3. SIP REGISTER and SUBSCRIBE to get the status

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 36

    SUBSCRIBE to get the status of contacts.

    4. SIP REGISTER to Cisco Unified Communications Manager, allowing media exchanges and receiving MWI.

    5. In Desk Phone mode, a CTI connection is established.

    6. Start web collaboration.

    7. Call to voice mail via IMAP.

    Unified CM = Cisco Unified Communications Manager

  • Deploying Presence

    Design Considerations for Cisco Unified Personal Communicator

    –The required interfaces for Cisco Unified Personal Communicator are:

    •Cisco Unified Presence

    •Cisco Unified Communications Manager

    •LDAP v3-compliant server

    –When designing and sizing a solution, consider the following scalability impacts for all the components:

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 37

    for all the components:

    •Client scalability: The Cisco Unified Presence hardware deployment determines the number of users a cluster can support.

    •IMAP scalability: The number of IMAP connections are determined by the platform overlay (Cisco Unity or Cisco Unity Connection).

    •Web conferencing concurrent connections: Web licensing determines the number of concurrent web conferencing participants allowed.

    •Video sizing capability: Determined by Cisco Unified Videoconferencing MCU sizing and configuration, or by Cisco Unified MeetingPlace Express VT for concurrent voice, video, and web participants.

    •CTI scalability: Observe the CTI limits on call processing; include these CTI devices when sizing Unified CM clusters.

  • Cisco Unified Communications Manager Configuration

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 38

  • Deploying Presence

    Cisco Unified CM Configuration

    � Complete these tasks from the Cisco Unified Communications Manager Administration window:

    – Configure LDAP integration

    – Configure CUP Publish Trunk parameter

    – Configure Cisco Unified Presence as an application server

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 39

    – Configure Cisco Unified Presence as an application server

    – Configure SIP trunks for each Cisco Unified Presence server

    – Assign capabilities to end users

    – Associate devices to a user

    – Assign end users to a user group

    – Verify that the required services are running

    – Configure CTI gateway

  • Deploying Presence

    Configure LDAP Integration–Navigate to System ���� LDAP ���� LDAP System.

    –Navigate to System ���� LDAP ���� LDAP Directory. Add a new directory agreement.

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 40

  • Deploying Presence

    Configure Service Parameters and Application Server�Set the CUP PUBLISH Trunk parameter

    –Navigate to System > Service Parameters

    –Used to send PUBLISH messages

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 41

    �Configure the Application Server

  • Deploying Presence

    Configure SIP Trunk–Navigate to System > Security Profile > SIP Trunk Profile

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 42

    Add a new SIP trunk

    Enter the Cisco Unified Presence address

    Enter the destination port number

    –Navigate to Device > Trunk and add a new SIP trunk

  • Deploying Presence

    Assign Capabilities to End Users

    –Navigate to System > Licensing > Capabilities Assignment

    –Assign capabilities to the users

    •Select the users and enable Cisco Unified Presence

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 43

    Enable Presence capabilities for end

    users.

    Press Bulk Assignment to assign

    capabilities.

    CUP = Cisco Unified Presence

  • Deploying Presence

    Configure Cisco Unified Personal Communicator Device

    –Navigate to Device > Phone, add a new device of type Cisco Unified Personal Communicator

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 44

  • Deploying Presence

    Associate Devices to a User

    –Navigate to Management > End User

    •Add the Primary Extension

    •Associate devices with the user

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 45

  • Deploying Presence

    Assign End Users to User Group

    –Navigate to User Management > User Group

    –Assign the user to the group Standard CTI Enabled

    Select the User group Standard CTI Enabled.

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 46

    Add End Users to the CTI group.

    Select the users and click Add Selected.

  • Deploying Presence

    CTI Gateway Configuration

    �On Cisco Unified Communications Manager

    –Add an application user CtiGW and add the application user to

    •Standard CTI Enabled user group

    •Standard CTI Allow Control of All Devices user group

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 47

  • Deploying Presence

    Verify that the Required Services Are Running

    –Activate the required services on Cisco Unified Communications Manager

    •Cisco CallManager

    •Cisco TFTP

    •Cisco CTIManager

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 48

    •Cisco CTIManager

    •Cisco Communications Manager Cisco IP Phone Services

    •Cisco AXL Web Service

  • Cisco Unified Presence Configuration

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 49

  • Deploying Presence

    Cisco Unified Presence Configuration

    Configuration tasks for Cisco Unified Presence to integrate with Cisco Unified Communications Manager are:

    –Set proxy domain parameter

    –Configure Presence gateway

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 50

    –Configure CUPC settings (TFTP, LDAP, CTI)

    –Enable SIP proxy server routing

    –Enable CTI gateway for desk phone control

  • Deploying Presence

    Configure Service Parameters: Set Proxy Domain

    –Navigate to System > Service Parameters

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 51

  • Deploying Presence

    Configure Presence Gateway

    –Navigate to Presence > Gateways. Add a gateway.

    –Select the Presence Gateway Type CUCM or Outlook

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 52

    CUCM = Cisco Unified Communications Manager

  • Deploying Presence

    Configure CUPC Settings

    –Application > Cisco Unified Personal Communicator > Settings

    –Application > Cisco Unified Personal Communicator > LDAP Profile

    –Application > Cisco Unified

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 53

    –Application > Cisco Unified Personal Communicator > CTI Gateway Profile

  • Deploying Presence

    Enable SIP Proxy Server Routing

    –Navigate to Presence ���� Routing ���� Settings.

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 54

  • Deploying Presence

    Enable CTI Gateway for Desk Phone Control-Navigate to Application > Deskphone Control > Settings

    Enable the CTI gateway.

    Enter the application user CtiGW credentials.

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 55

    user CtiGW credentials.

    - Click Go next to the Related Links: Deskphone Control User Assignment.

  • Resources

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 56

  • References

    � Cisco Unified Presence

    � Compatibility Information

    � Release Notes

    � Install and Upgrade Guides

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 57

    � Install and Upgrade Guides

    � End User Guides

    http://cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

    � Cisco Unified Communications SRND Based on Cisco Unified Presence

    http://www.cisco.com/go/srnd

  • Lab

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 58

  • Appendix

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 59

  • Software upgrade path for 7.0

    � Cisco Unified Presence Release 1.0(3) to Cisco Unified Presence Release 7.0(1)., 7.0(2), 7.0(3) and 7.0(4).

    � Cisco Unified Presence Release 6.0(x) to Cisco Unified Presence Release 7.0(x).

    � Cisco Unified Presence Release 7.0(1) to Cisco Unified

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 60

    � Cisco Unified Presence Release 7.0(1) to Cisco Unified Presence Release 7.0(x).

  • Appendix:Licensing

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 61

  • Cisco Unified Presence Licensing

    –User presence capabilities are assigned from Cisco Unified Communications Manager Administration:

    •Cisco Unified Presence requires integration with Cisco Unified Communications Manager 5.0(4) or later.

    –Since Cisco Unified Communications Manager 6.x , it provides the ability to use adjunct licensing for a presence user who is using multiple devices:

    •This feature allows the presence user, who is already using a Cisco Unified IP Phone, to require only a single DLU instead of three when also using Cisco

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 62

    Phone, to require only a single DLU instead of three when also using Cisco Unified Personal Communicator.

    •The adjunct licensing is enabled via configuration on Cisco Unified Communications Manager, under the Primary Phone option for Cisco Unified Personal Communicator.

    •When a primary phone is associated with Cisco Unified Personal Communicator, the adjunct licensing is enabled and reflected in the License Unit Calculator.

  • License Unit Calculator Overview

    � Navigate to System > Licensing > License Unit Calculator:

    –Associate the Cisco Unified Personal Communicator to an existing device.

    –Licenses used for these devices get configured as adjunct units.

    Type of Licensed Device Units per Device

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 63

    Type of Licensed Device Units per Device

    Cisco Unified IP Phone 7961 4

    Cisco Unified Personal Communicator End User Feature License

    1

    Cisco Unified Personal Communicator

    (soft-phone)3

    Cisco Unified Personal Communicator (Adjunct) (soft-phone)

    1

    Cisco Unified Presence End User Feature License

    1

  • Server and End User Licenses

    –For Cisco Unified Presence, obtain and upload the following two license files:

    •The Server license: Covers the Cisco Unified Presence nodes and provides service activation for the Presence Engine and Proxy services.

    •You can deploy Cisco Unified Presence software as a single server or as a cluster of up to six servers.

    •You must order a separate server license for each Cisco Unified Presence server, however, you only need to upload the license to the first node in a cluster as the license file contains the number of Cisco Unified Presence servers in a

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 64

    as the license file contains the number of Cisco Unified Presence servers in a cluster that are licensed to the customer.

    •The End-User license: Covers Cisco Unified Presence and Cisco Unified Personal Communicator users.

    –Upload End-User Licenses:

    •In Cisco Unified Communications Manager Administration, choose System > Licensing > License File Upload.

  • Appendix:Presence Policy

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 65

    Policy

  • Cisco Unified Presence Policy

    –Cisco Unified Presence policy is set by the user.

    –A default set of rules, with everything open and available, applies if the user does not make any modifications to the policy rules.

    –All policy configuration control is provided in the User Options area of the Cisco Unified Presence user pages.

    © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 66

    area of the Cisco Unified Presence user pages.

    •https:///ccmuser/

  • User Preferences

    –The End User can modify the Settings for the Cisco Unified Personal Communicator and for IPPM.

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  • Contact Information

    –Add Contact information.

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    –User has to be configured as Cisco Unified Presence user.

    –Contacts appear in Cisco Unified Personal Communicator.

  • Rule Sets

    –The user can configure rule sets that contain ACLs of watchers for which these rules apply:

    •Visibility Rules:

    –Polite Blocking — Watchers always see an unavailable presence status, with no device status for this user.

    –Reachability Only — Watchers see only the overall reachability of the user, with no device detail information.

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    user, with no device detail information.

    –All State (default) — Watchers see all unfiltered device state information in addition to the overall reachability.

    •Reachability Rules:

    –Based on precedence rules (first match) for determining reachability

    –Based on device type, media type, and calendar

    •Filtering Rules:

    –Exclude presence status for specific device types, media types, or calendar

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 70