Cisco Unified Presence 7.0
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Key Capabilities in Release 7
Agenda
Deploying Presence
Cisco Unified Presence
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Lab
Deploying Presence
Resources
Cisco Unified Presence
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Cisco Unified Presence
What is Presence?
� Presence is a real-time indicator of a person’s willingness and availability to communicate
–Typically represented by status: Available, In Meeting, On Mobile, At Lunch, Be Back Shortly, etc.
–Includes details on user’s preferred
Presence and Context
Leverage dynamic presence information in the network
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
–Includes details on user’s preferred method to communicate: voice, video or Instant Message
–“Find-Me”, “Follow-Me”, or “Hide-Me”
� Integration with Calendaring, Location, and Workflow systems help users automatically keep their Presence status up to date while also creating streamlined business processes
•Reduce communication delays •Enhance productivity
Cisco Unified Presence
Cisco Unified Presence Value Proposition� Enables a true Unified Communications experience
–Contacts, Instant Messaging, Click-to-Call, Calendar Integration, Collaboration
� Provides for complete robust view of the user
–Availability and Reachability
� Allows for easy integration of numerous applications
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
applications
–Supports both Cisco enterprise products and SIP/SIMPLE networks to provide rich Presence services
–Web Centric Integration APIs
–Integration with IBM Lotus Sametime
–Integration with Microsoft Office Communications Server
� Federated Presence with other networks and application environments
Cisco Unified Presence
Cisco Unified Presence Components
IBM
Sametime
Carriers /
other vendors
PBXs
Unity/Unity Connection
Cisco
Meeting
PlaceMicrosoft
Exchange
Cisco Unified
Application
Environment
CUMACUMA
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Microsoft
LCS/OCS
Communications
Manager 5.x, 6.x, & 7.x
Cisco Unified
Presence 7.x
SIP/SIMPLE
CTI/QBE
CSTA over SIP
H323
SCCP
IMAP
LDAPv3
SOAP
HTTP/HTTPS
Cisco Unified
Personal
Communicator
LDAP
WebDAV
JTAPI
Cisco Unified Presence
Presence-Enabled Clients
Choice of Clients
� Cisco Unified Personal Communicator for PC & MAC
� Cisco Unified Mobile Communicator for a variety of devices
Nokia/Symbian, Blackberry/RIM, Windows Mobile
� 3rd party Clients
Microsoft Office Communicator (MOC)
IBM SameTime client
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
IBM SameTime client
Open Developer client applications & integrations
Underpinned by common Cisco Unified Communication services
� IM, Voice, Video, Presence & Notifications
� Choice of UI rendering options (incl. none and tooltray service)
� Open API framework for Unified Client applications
CRM
SAP..
Cisco Unified Presence
Cisco Unified Communications ModeCisco Unified Communications
Manager Cluster
DatabaseSync
Cisco UnifiedPresence
Cisco Unified MobilityAdvantage
Presence
Internet
Firewall
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Cisco Unified Personal Communicator
Cisco Unified Communications Environment
GSM
Internet
Cisco Unified MobilityCommunicator
SOAP
REST
SIMPLE
3rd Party Customer
Applications
Cisco Unified Presence
UC Mode - Capacities
Cisco Unified Presence 7.0 Capacities
Deployment Model Server Platform Model
Number of Users
Supported
Single Node MCS7816 500
Single Node MCS7825 1,000
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Single Node MCS7835 2,500
Single Node MCS7845 5,000
CUP Multi Node Cluster (6 nodes) MCS7816 3,000
CUP Multi Node Cluster (6 nodes) MCS7825 6,000
CUP Multi Node Cluster (6 nodes) MCS7835 15,000
CUP Multi Node Cluster (6 nodes) MCS7845 30,000
Cisco Unified Communication Mode
Cisco Unified Presence
Microsoft OCS/LCS Interoperability Mode
Cisco Unified Communications Manager Cluster
Cisco Unified Presence
Microsoft Office Communications Server
Click to Call Integration
MS OCS or LCS
CTI SIP /CSTA
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Cisco Unified Presence and Microsoft OCS / LCS integration
Cisco Unified Presence
MS Interoperability Mode - Capacities
Cisco Unified Presence 7.0 Capacities
Cisco Unified
Communication Manager
Platform
Number of Microsoft Office
Communicator Users
Supported Per Server
Number of Microsoft Office
Communicator Users
Supported Per Cluster
Cisco Unified
Presence Server
Dependency
MCS7825 900 3,600
No CUP server
capacity limitation
No CUP server
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
MCS7835 1,000 4,000
No CUP server
capacity limitation
MCS7845 3,375 13,500
No CUP server
capacity limitation
* Note capacity numbers for Microsoft Office Communicator Interoperability are defined based on Cisco Unified Communication Manager, not Cisco Unified Presence
Microsoft Office Communicator Interoperability Mode
Key Capabilities in Release 7
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Key Capabilities in Release 7
CUP “Cisco UC Mode” Solution
Cisco UnifiedCommunications
Manager
Desk phoneMobilityDevice
Soft Phone
User ManuallySet Presence
Cisco UnifiedPersonal
Communicator
Contact CenterExpert Advisor
Contact CenterAgent Desktops
Cisco Unified
Presence Sources Presence ConsumersPresentity
Derived Presence
Data Store
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Microsoft ExchangeCalendarFree/Busy
Cisco Unified Application
Environment/3rd Partyapplications
via Presence API’s
GSM
Cisco Unified MobileCommunicator
GSM
CiscoUnified MobileCommunicator
MS OCS/LCSFederated Contact
Cisco UnifiedPersonal
Communicator
Cisco Unified Application
Environment/3rd Partyapplications
via Presence API’s FederationIM Router
Key Capabilities in Release 7
Feature Overview (UC Mode)
� Cisco Unified Presence 7.0 is a major release of the Cisco Unified Presence product
� The key capabilities of Cisco Unified Presence product 7.0 are
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
� Cisco Unified Presence
Mobility Integration
� Cisco Unified Presence
Third-Party Open API
support
� Federation deployment for
business-to-business IM
and Presence exchange
� Enhanced deployment
models for up to
30,000 presence
users per cluster
Enhanced Deployment
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Cisco Unified Presence Multi-Node Cluster
Enhanced Deployment
SCALE: Multi-Node Clustering (UC Mode)Cisco Unified
Communications ManagerCluster
DatabaseSync
Failover
1A
1B
2A
2B
3A
3B
NEW 7.0
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
Cisco UnifiedPersonal
Communicator(Group 1)
Cisco UnifiedPersonal
Communicator(Group 2)
Cisco UnifiedPersonal
Communicator(Group 3)
Cisco UnifiedPersonal
Communicator(Group 1)
Cisco UnifiedPersonal
Communicator(Group 3)
Cisco UnifiedPersonal
Communicator(Group 2)
Deliver enhanced scalability up to 30,000 clients in Cisco Unified Communications mode. Deployment across LAN supported up to 6 nodes
Enhanced Deployment
Non HA Deployment - Scale DeploymentCisco Unified Presence 7.x Multi-Node Cluster
1A
4A
3A
6A
2A
5A
Database Sync
Replication
Cisco Unified Communications
Manager 5.x/6.x/7.x Cluster
Sub-cluster 1 Sub-cluster 2 Sub-cluster 3
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
4A 6A5A
IDS Global User Data Replication
Volatile Persistent Data (Login state)
Times Ten Soft State Data (Presence info)
Subscriber Subscriber Subscriber
Scales to 30,000 users in a 6-node deployment model (UC Mode)
Sub-cluster 4 Sub-cluster 5 Sub-cluster 6
Enhanced Deployment
HA Deployment – Active/Standby Redundant
Replication
Cisco Unified Communications
Manager 5.x/6.x/7.x Cluster
Database Sync
Cisco Unified Presence 7.x Cluster
1A
1B
3A
3B
2A
2B
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Subscriber Subscriber Subscriber
IDS Global User Data Replication
Volatile Persistent Data (Login state)
Times Ten Soft State Data (Presence info)Scales to 15,000 users in a 6-node, 3-sub-cluster, active/standby redundant HA deployment model
Sub-cluster 1
1B
Sub-cluster 3
3B
Sub-cluster 2
2B
(UC Mode)
Enhanced Deployment
Mixed Deployment
Cisco Unified Communications Manager Publisher
Cisco Unified Presence 7.x Cluster
1A
1B
2A
2B
3A
Sub-cluster 3
Database Sync
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
Partial High Availability, redundancy with enhanced scalability
IDS Global User Data Replication
Volatile Persistent Data (Login state)
Times Ten Soft State Data (Presence info)
Sub-cluster 1
1B
Sub-cluster 2
2B
(UC Mode)
Enhanced Deployment
Clustering Over WAN – Remote Failover
IP WANIP WAN
<80-ms Round-Trip Delay
1A
2A
1B
2B
NEW 7.0
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
� Single sub cluster geographically split over WAN for geographical redundancy and remote failover
� Clients fail over to the remote backup peer if the services or hardware fails on the home Cisco Unified Presence node.
� When the failed node comes online again, the clients automatically reconnect to the home Cisco Unified Presence node.
5Mbps of bandwidth per sub clusterSIP/SCCP
SIP/SCCP
Enhanced Deployment
Client Failover
Cisco Unified Presence 7.x Cluster
1A 3A2A
NEW 7.0
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21
Group 1
1B
Group 3
3B
Group 2
2B
SIP/SIMPLE
SIP/SIMPLE List Subscription
SOAP
CUPC 7.x
1. Terminating NOTIFY for Presence & UCCN Subscription-State: deactivated
2. Re-SUBSCRIBE for Presence & UCCN Subscription-State: active
1
2
Application Integration
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Application Integration
Unified Presence Mobility Integration
� Cisco Unified Presence has the ability to integrate contact lists and presence state with Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator.
� Cisco Unified Mobility Advantage
CUMACUMA
NEW 7.0
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
� Cisco Unified Mobility Advantage communicates with Cisco Unified Presence via AXL/SOAP and SIP.
� Cisco Unified Mobility Advantage generates SOAP request to Cisco Unified Presence for configurations and Presence SIP subscriptions.
Cisco Unified
Personal
Communicator
Communication
s Manager
5.x/6.x/7.x
Cisco Unified
Presence 7.x
LDA
Pv3
SIP/SIMPLE
SOAP
LDAP
JTAPI
CTI/QBE
Application Integration
Unified Mobility Advantage Interaction With Unified Presence
Cisco Unified Mobility Advantage Cisco Unified Presence
SOAP Login (Application User)
Response
CUMACUMA
1
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
Response
SOAP Login (End User)
SOAP Request (Session Key Config)
SUBSCRIBE w/Event:profileconfig
200 OK
Response
Response
SUBSCRIBE w/Event:presence
200 OK
1
2
3
4
5
Application Integration
Unified Presence 3rd Party Open API
� Cisco Unified Presence provides two interfaces
Presence Interface (using HTTPs port 8083)
SOAP v1.1 and v1.2
REST (Representational State Transfer)
Requires sipproxy.der certificate
NEW 7.0
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25
Requires sipproxy.der certificate
Configuration Interface (using HTTPs port 8443)
SOAP v1.2 only
Requires tomcat_cert.der certificate
Note: A Java keystore needs to be setup for the Reference Application and is used to store the trusted certificates
� The application user can log into any node in the CUP Cluster (not tied to any node or group)
Application Integration
Real-Time Eventing Model
3rd Party Application Cisco Unified Presence
Login (Application User/End User)
1
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26
registerEndpoint 9URL, timeout)
subscribe (contact, type, subid, endptid)
notify(subid)
getPresencesubsription(subid)
1
2
3
4
5
Application Integration
Polling Model
3rd Party Application Cisco Unified Presence
Login (Application User/End User)
1
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27
getPolledPresence(contact, type)
Wait for interval and call again
1
2
3
getPolledPresence(contact, type)
Inter Domain Federation
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28
Inter Domain Federation
Inter-Domain Federation
� The Federation of UC solutions allows users to exchange presence and instant text messages (IM) between enterprises.
� Federation enhances communications for individuals and virtual teams distributed
NEW 7.0
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 29
[email protected](using Cisco UC)
[email protected](using Cisco UC)
[email protected](using Microsoft OCS)
individuals and virtual teams distributed across different enterprises
Unified Personal Communicator
Inter Domain Federation
Integration Type 1 – CUP to CUP
Public
Network
FEDERATION
UnifiedPresence
CiscoASA
Cisco to Cisco Inter-Domain
federation supports both IM
and Presence federation
between different
enterprises (SIP Domains).
Federation provides:
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 30
Unified
Presence
CiscoASA
Network
PresenceIM
Unified Personal Communicator
Federation provides:
•Adding Contacts
•Sending/Receiving IM
•Sending/Receiving Contacts
• Feature supports federation between two or more Cisco 7.x Unified Presence
servers
• Routing support also provides for SIP Sub-domains (us.cisco.com to eu.cisco.com)
• The Cisco ASA is an recommended component which provides a network edge TLS
proxy for secure inter-enterprise federation. The ASA also provides SIP header re-
write necessary at network edge (for example NAT).
OCS Server
OCS Edge Server
Unified Personal Communicator
Public
Network
FEDERATION
Inter Domain Federation
Integration Type 2 – CUP to LCS/OCS
Cisco to Microsoft
Inter-Domain federation
supports both IM and
Presence federation
between different
enterprises (SIP
Domains).
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 31
UnifiedPresence
CiscoASA
Microsoft Office Communicator Clients
PresenceIM
Federation provides:
•Adding Contacts
•Sending/Receiving IM
•Sending/Receiving Contacts
• Feature supports federation between Cisco and Microsoft LCS and OCS domains using
Microsoft RFC SIP/SIMPLE Interface.
• Routing support also provides for SIP Sub-domains (us.cisco.com to eu.cisco.com)
• Cisco ASA is an optional component which provides a network edge TLS proxy for
secure inter-enterprise federation. The ASA also provides SIP header re-write
necessary at network edge (for example NAT)
Inter Domain Federation
CUP / OCS Inter-Domain Presence States Mapping
Cisco Status Cisco Color Status to OCS
Out of Office RED Away
This table shows mapping between presence states supported by Microsoft OCS and those supported by Cisco Unified Presence
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 32
Out of Office RED Away
DND RED Busy
Busy RED Busy
On The Phone YELLOW Busy
In a Meeting YELLOW Busy
Idle on all clients YELLOW Away
Available GREEN Available
Unavailable/Offline GREY Offline
Deploying Presence
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33
Deploying Presence
Interactions Between Cisco Unified Presence Components
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 34
1. SIP connection handles all the presence information exchange.
2. CTI-QBE connection handles all the CTI communication for users on Cisco Unified Presence to control phones on Cisco Unified Communications Manager.
3. The AXL/SOAP interface handles the database synchronization from Cisco Unified Communications Manager to populate the Cisco Unified Presence database.
4. The LDAP interface is used for LDAP authentication of Cisco Unified Personal Communicator users during login.
Cisco Unified CM = Cisco Unified Communications Manager
Deploying Presence
Guidelines for Deploying Cisco Unified Presence
� LDAP synchronization should be enabled whenever possible.
� Use the service parameter CUP PUBLISH Trunk to streamline SIP communication traffic with the Cisco Unified Presence server.
� Associate presence users in Unified CM with a line appearance, rather than just a primary extension, to allow for increased
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 35
rather than just a primary extension, to allow for increased granularity of device and user presence status.
� A Presence User Profile (the user activity and contact list contacts and size) must be taken into consideration for determining the server hardware and cluster topology characteristics.
� Use the User Assignment Mode sync agent parameter default of balanced for best overall cluster performance.
Deploying Presence
Cisco Unified Personal Communicator Components
1. Cisco Unified Personal Communicator logs in via TLS through SOAP interface.
2. Cisco Unified Personal Communicator binds to LDAP to get user-specific information.
3. SIP REGISTER and SUBSCRIBE to get the status
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 36
SUBSCRIBE to get the status of contacts.
4. SIP REGISTER to Cisco Unified Communications Manager, allowing media exchanges and receiving MWI.
5. In Desk Phone mode, a CTI connection is established.
6. Start web collaboration.
7. Call to voice mail via IMAP.
Unified CM = Cisco Unified Communications Manager
Deploying Presence
Design Considerations for Cisco Unified Personal Communicator
–The required interfaces for Cisco Unified Personal Communicator are:
•Cisco Unified Presence
•Cisco Unified Communications Manager
•LDAP v3-compliant server
–When designing and sizing a solution, consider the following scalability impacts for all the components:
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 37
for all the components:
•Client scalability: The Cisco Unified Presence hardware deployment determines the number of users a cluster can support.
•IMAP scalability: The number of IMAP connections are determined by the platform overlay (Cisco Unity or Cisco Unity Connection).
•Web conferencing concurrent connections: Web licensing determines the number of concurrent web conferencing participants allowed.
•Video sizing capability: Determined by Cisco Unified Videoconferencing MCU sizing and configuration, or by Cisco Unified MeetingPlace Express VT for concurrent voice, video, and web participants.
•CTI scalability: Observe the CTI limits on call processing; include these CTI devices when sizing Unified CM clusters.
Cisco Unified Communications Manager Configuration
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 38
Deploying Presence
Cisco Unified CM Configuration
� Complete these tasks from the Cisco Unified Communications Manager Administration window:
– Configure LDAP integration
– Configure CUP Publish Trunk parameter
– Configure Cisco Unified Presence as an application server
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 39
– Configure Cisco Unified Presence as an application server
– Configure SIP trunks for each Cisco Unified Presence server
– Assign capabilities to end users
– Associate devices to a user
– Assign end users to a user group
– Verify that the required services are running
– Configure CTI gateway
Deploying Presence
Configure LDAP Integration–Navigate to System ���� LDAP ���� LDAP System.
–Navigate to System ���� LDAP ���� LDAP Directory. Add a new directory agreement.
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 40
Deploying Presence
Configure Service Parameters and Application Server�Set the CUP PUBLISH Trunk parameter
–Navigate to System > Service Parameters
–Used to send PUBLISH messages
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 41
�Configure the Application Server
Deploying Presence
Configure SIP Trunk–Navigate to System > Security Profile > SIP Trunk Profile
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 42
Add a new SIP trunk
Enter the Cisco Unified Presence address
Enter the destination port number
–Navigate to Device > Trunk and add a new SIP trunk
Deploying Presence
Assign Capabilities to End Users
–Navigate to System > Licensing > Capabilities Assignment
–Assign capabilities to the users
•Select the users and enable Cisco Unified Presence
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 43
Enable Presence capabilities for end
users.
Press Bulk Assignment to assign
capabilities.
CUP = Cisco Unified Presence
Deploying Presence
Configure Cisco Unified Personal Communicator Device
–Navigate to Device > Phone, add a new device of type Cisco Unified Personal Communicator
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 44
Deploying Presence
Associate Devices to a User
–Navigate to Management > End User
•Add the Primary Extension
•Associate devices with the user
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 45
Deploying Presence
Assign End Users to User Group
–Navigate to User Management > User Group
–Assign the user to the group Standard CTI Enabled
Select the User group Standard CTI Enabled.
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 46
Add End Users to the CTI group.
Select the users and click Add Selected.
Deploying Presence
CTI Gateway Configuration
�On Cisco Unified Communications Manager
–Add an application user CtiGW and add the application user to
•Standard CTI Enabled user group
•Standard CTI Allow Control of All Devices user group
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 47
Deploying Presence
Verify that the Required Services Are Running
–Activate the required services on Cisco Unified Communications Manager
•Cisco CallManager
•Cisco TFTP
•Cisco CTIManager
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 48
•Cisco CTIManager
•Cisco Communications Manager Cisco IP Phone Services
•Cisco AXL Web Service
Cisco Unified Presence Configuration
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 49
Deploying Presence
Cisco Unified Presence Configuration
Configuration tasks for Cisco Unified Presence to integrate with Cisco Unified Communications Manager are:
–Set proxy domain parameter
–Configure Presence gateway
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 50
–Configure CUPC settings (TFTP, LDAP, CTI)
–Enable SIP proxy server routing
–Enable CTI gateway for desk phone control
Deploying Presence
Configure Service Parameters: Set Proxy Domain
–Navigate to System > Service Parameters
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 51
Deploying Presence
Configure Presence Gateway
–Navigate to Presence > Gateways. Add a gateway.
–Select the Presence Gateway Type CUCM or Outlook
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 52
CUCM = Cisco Unified Communications Manager
Deploying Presence
Configure CUPC Settings
–Application > Cisco Unified Personal Communicator > Settings
–Application > Cisco Unified Personal Communicator > LDAP Profile
–Application > Cisco Unified
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 53
–Application > Cisco Unified Personal Communicator > CTI Gateway Profile
Deploying Presence
Enable SIP Proxy Server Routing
–Navigate to Presence ���� Routing ���� Settings.
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 54
Deploying Presence
Enable CTI Gateway for Desk Phone Control-Navigate to Application > Deskphone Control > Settings
Enable the CTI gateway.
Enter the application user CtiGW credentials.
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 55
user CtiGW credentials.
- Click Go next to the Related Links: Deskphone Control User Assignment.
Resources
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 56
References
� Cisco Unified Presence
� Compatibility Information
� Release Notes
� Install and Upgrade Guides
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 57
� Install and Upgrade Guides
� End User Guides
http://cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html
� Cisco Unified Communications SRND Based on Cisco Unified Presence
http://www.cisco.com/go/srnd
Lab
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 58
Appendix
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 59
Software upgrade path for 7.0
� Cisco Unified Presence Release 1.0(3) to Cisco Unified Presence Release 7.0(1)., 7.0(2), 7.0(3) and 7.0(4).
� Cisco Unified Presence Release 6.0(x) to Cisco Unified Presence Release 7.0(x).
� Cisco Unified Presence Release 7.0(1) to Cisco Unified
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 60
� Cisco Unified Presence Release 7.0(1) to Cisco Unified Presence Release 7.0(x).
Appendix:Licensing
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 61
Cisco Unified Presence Licensing
–User presence capabilities are assigned from Cisco Unified Communications Manager Administration:
•Cisco Unified Presence requires integration with Cisco Unified Communications Manager 5.0(4) or later.
–Since Cisco Unified Communications Manager 6.x , it provides the ability to use adjunct licensing for a presence user who is using multiple devices:
•This feature allows the presence user, who is already using a Cisco Unified IP Phone, to require only a single DLU instead of three when also using Cisco
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 62
Phone, to require only a single DLU instead of three when also using Cisco Unified Personal Communicator.
•The adjunct licensing is enabled via configuration on Cisco Unified Communications Manager, under the Primary Phone option for Cisco Unified Personal Communicator.
•When a primary phone is associated with Cisco Unified Personal Communicator, the adjunct licensing is enabled and reflected in the License Unit Calculator.
License Unit Calculator Overview
� Navigate to System > Licensing > License Unit Calculator:
–Associate the Cisco Unified Personal Communicator to an existing device.
–Licenses used for these devices get configured as adjunct units.
Type of Licensed Device Units per Device
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 63
Type of Licensed Device Units per Device
Cisco Unified IP Phone 7961 4
Cisco Unified Personal Communicator End User Feature License
1
Cisco Unified Personal Communicator
(soft-phone)3
Cisco Unified Personal Communicator (Adjunct) (soft-phone)
1
Cisco Unified Presence End User Feature License
1
Server and End User Licenses
–For Cisco Unified Presence, obtain and upload the following two license files:
•The Server license: Covers the Cisco Unified Presence nodes and provides service activation for the Presence Engine and Proxy services.
•You can deploy Cisco Unified Presence software as a single server or as a cluster of up to six servers.
•You must order a separate server license for each Cisco Unified Presence server, however, you only need to upload the license to the first node in a cluster as the license file contains the number of Cisco Unified Presence servers in a
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 64
as the license file contains the number of Cisco Unified Presence servers in a cluster that are licensed to the customer.
•The End-User license: Covers Cisco Unified Presence and Cisco Unified Personal Communicator users.
–Upload End-User Licenses:
•In Cisco Unified Communications Manager Administration, choose System > Licensing > License File Upload.
Appendix:Presence Policy
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 65
Policy
Cisco Unified Presence Policy
–Cisco Unified Presence policy is set by the user.
–A default set of rules, with everything open and available, applies if the user does not make any modifications to the policy rules.
–All policy configuration control is provided in the User Options area of the Cisco Unified Presence user pages.
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 66
area of the Cisco Unified Presence user pages.
•https://<cup_server_address>/ccmuser/
User Preferences
–The End User can modify the Settings for the Cisco Unified Personal Communicator and for IPPM.
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 67
Contact Information
–Add Contact information.
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 68
–User has to be configured as Cisco Unified Presence user.
–Contacts appear in Cisco Unified Personal Communicator.
Rule Sets
–The user can configure rule sets that contain ACLs of watchers for which these rules apply:
•Visibility Rules:
–Polite Blocking — Watchers always see an unavailable presence status, with no device status for this user.
–Reachability Only — Watchers see only the overall reachability of the user, with no device detail information.
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 69
user, with no device detail information.
–All State (default) — Watchers see all unfiltered device state information in addition to the overall reachability.
•Reachability Rules:
–Based on precedence rules (first match) for determining reachability
–Based on device type, media type, and calendar
•Filtering Rules:
–Exclude presence status for specific device types, media types, or calendar
© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 70