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Cisco Training Solutions Cisco UCM Mobility Services 19-Nov-2012 Daniel Kirillov CCNP, CCIP, CCDP, CCSP, CCVP, CCNPW [email protected] www.flane.ru

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  • 1. Cisco Training SolutionsCisco UCM Mobility ServicesDaniel KirillovCCNP, CCIP, CCDP, CCSP, CCVP, [email protected]

2. Cisco Unified Mobility 3. Cisco Unified MobilityCisco Unified Customer Mobile Voice Access Call to MobileCommunications establishes a system Voice AccessManagerto create enterprise directory Call to officenumber. calls from anynumber.location. PSTN GatewayMobile Connect lets Remoteremote and officePhone phones ringsimultaneously. Office Phone 4. Mobile Connect 5. Mobile Connect Call Flow Incoming Calls to Office PhoneCisco Unified Communications Outside CallerManagerGateway511-555- 479-555-2XXX 1555Call to1-511-555-2001Mobile ConnectPSTN Caller ID: 479-555-1555 Office Phone408-555-1001 2001Remote Phoneof 2001 6. Mobile Connect Call FlowInternal Calls Placed from Remote PhoneCisco Unified CommunicationsManager Gateway 511-555- 2XXXMobile Connect Caller ID:Call to 20011-511-555-2002PSTN408-555-1001 Office Phone2002 2001 Remote Phoneof 2001 7. Cisco Unified Mobility Configuration Elements Service ActivationMVA ServiceSoftkeysMobility Softkey OwnerService Parameter IP phoneEnable MVA, Enterprise Feature Access OwnerACL PIN Media ResourcesUser MVA Number, LocalizationEnable MobilityEnable MVAUser ID RD LimitRDPIVR ApplicationVoiceXMLCall MVAEnter RD and PINRD1Enable MCH.323 GatewayRD2Enable MC 8. Step 1: Configure Softkey Template 9. Step 2: Configure End User 10. Step 2: Configure End User 11. Step 3: Configure IP Phone 12. Step 4: Configure Remote Destination Profile 13. Step 5: Add Remote Destination(s) 14. Step 6: Configure Service Parameters 15. Step 7a: Configure Access List 16. Step 7b: Apply Access List to Remote Destination 17. Mobile Voice Access 18. MVA Call Flow Cisco Unified VoiceXML OutsideCommunicationsEnter ID And PIN Destination Manager Gateway IVRApplication511-555- 479-555- 2999 2XXX 1555Caller ID:MVA511-555-2001VoiceXMLPSTN Call to 408-555-1001 1-511-555-2999Office Phone 2001Remote Phone of 2001 19. Cisco Unified Mobility Configuration Elements Service ActivationMVA ServiceSoftkeysMobility Softkey OwnerService Parameter IP phoneEnable MVA, Enterprise Feature Access OwnerACL PIN Media ResourcesUser MVA Number, LocalizationEnable MobilityEnable MVAUser ID RD LimitRDPIVR ApplicationVoiceXMLCall MVAEnter RD and PINRD1Enable MCH.323 GatewayRD2Enable MC 20. Mobile Voice Access Configuration Procedure 1. Activate Cisco Unified Mobile Voice AccessService. 2. Configure service parameters: 3. Enable MVA per end user. 4. Configure MVA media resource. 5. Configure MVA VoiceXML application at CiscoIOS gateway. 21. Step 1: Activate Cisco Unified MVA Service 22. Step 2: Configure Service Parameters 23. Step 3: Enable MVA per End User 24. Step 4: Configure MVA Media Resource 25. Step 5: Configure MVA at Cisco IOS Gateway applicationservice mva http://10.1.1.1:8080/ccmivr/pages/IVRMainpage.vxml ! voice-port 0/0/0:15translation-profile incoming pstn-in ! voice translation-profile pstn-intranslate called 1 ! voice translation-rule 1rule 1 /.*5552(...$)/ /21/ ! dial-peer voice 29991 potsservice mvaincoming called-number 2999direct-inward-dial ! dial-peer voice 29992 voipdestination-pattern 2999session target ipv4:10.1.1.1dtmf-relay h245-alphanumericcodec g711ulawno vad 26. Device Mobility 27. Device Mobility Characteristics Device Mobility can be used in multisite environments withcentralized call processing. Device Mobility allows users to roam between sites with theirCisco IP phones (typically Cisco IP Communicator or CiscoUnified Wireless Phones). IP phones are assigned with a location-specific IP address byDHCP. Cisco Unified Communications Manager determines the physicallocation of the IP phone based on the IP address used by the IPphone. Based on the physical location of the IP phone, the appropriatedevice configuration is applied. 28. Dynamic Phone Configuration Parameters Roaming-Sensitive Settings: Local Route Group Date/Time Group Region SRST Reference Media Resource Group List Location Network Locale Physical Locations Device Mobility Group Device Mobility-Related Settings: Device Mobility CSS AAR CSS AAR Group Calling Party Transformation CSS 29. Configuration Element Functions Configuration ConfigurationElement Name Element Function Defines a set of common characteristics for devices. The deviceDevice Pool (DP) pool contains only device- and location-related information. One device pool has to be assigned to each device. Specifies an IP subnet and associates it with one or more deviceDevice Mobility Info (DMI) pools. Multiple Device Mobility Infos can be associated with one device pool. The physical location is a tag assigned to one or more device pools.Physical Location (PL) It is used to identify whether a device is roaming within a physical location or between physical locations. The Device Mobility Group is a tag assigned to one or more deviceDevice Mobility Group pools. It is used to identify whether a device is roaming within a(DMG) Device Mobility Group or between Device Mobility Groups. 30. Device Mobility Operation: Flowchart Start: Device noregisters. Apply roaming-PLsensitive settings identical?yes fromDeviceselected DP.Mobilitynono enabled?SelectedyesDP equalsDMG home DP? identical? yes IPnofound inyesDMI?yes Select DP basedno on DMI. Stop: Apply Device- Mobility-relatedsettings from Stop: Default behavior: Applyselected DP. home DP; then apply overlapping phone configuration parameters.Stop. 31. Device Mobility and Calling Search Spaces Line CSS is never modified by Device Mobility. Device CSS is modified only when roaming between physical locationsand within the same Device Mobility Group. Operation when using the line/device CSS approach (recommended for CoS implementation): Line CSS is not modifiedCoS settings are kept. Device CSS is modifiedAllows local gateway selection byapplying CSS of roaming device pool. When using the traditional CSS approach (only one CSS at phone), use the device CSS instead of the line CSS in order to allow the CSS to be modified by Device Mobility. AAR CSS is configurable only at the device and therefore is alwayscorrectly modified when roaming between physical locations andwithin the same Device Mobility Group. 32. Example 1: Different Device Mobility Group 33. Example 2: Same Device Mobility Group 34. Example 3: Globalized Call Routing 35. Device Mobility Configuration Steps1. Configure Physical Location.2. Configure Device Mobility Group.3. Configure Device Pool.4. Configure Device Mobility Info.5. Set the Device Mobility mode using: a)A Cisco CallManager service parameter to set the default for all phones b)The Phone Configuration window for individual configuration per phone 36. Step 1:Configure Physical Locations 37. Step 2: Configure Device Mobility Groups 38. Step 3: Configure Device Pools 39. Step 4: Configure Device Mobility Infos 40. Step 5a: Set the Device Mobility Mode ServiceParameter 41. Step 5b: Set the Device Mobility Mode for Phones 42. Extension Mobility 43. Roaming UsersMain SiteRemote SiteCisco UnifiedCommunicationsManagerRemoteGatewayGateway PSTN WANRoaming User 44. Issues with Roaming Users Extensions are traditionally bound to constant devices. User gets wrong extension on that phone. User gets wrong calling privileges. User does not have speed dials available. User has wrong services assigned. Message Waiting Indicator (MWI) status will not workwith different extension. 45. Extension Mobility Login Process1. User presses the Services button on an IP phone and selects the Cisco Extension Mobility service.12. The user is authenticated by user ID2 and PIN. Cisco 43. After successful authentication,Extension Extension Mobility selects the deviceMobility5 profile associated with the user (prompts user to select, if multiple associations exist). 34. The IP phone configuration is updated with the configurationCisco Unified parameters from the device profile. Communications ManagerDatabase5. The phone is reset and loads the updated configuration. 46. Issues with Different Phone Models Device profile configuration includes phone IP Phone 7940model information. Different configuration parameters are availabledepending on the phone model that is selected. Log in What if a user logs into a different phone modelthan the model configured at the device profileof the user? Default device profiles can be configured. Default device profiles contain default User DevicePhone phone configuration parameters for theProfile for IP model target phone:Phone mismatch Model 7965 identified. Phone button templateApply Softkey templatedefault Default values for parameters that mightdevice not be available at the device profile of profile first. the user (if the phone model specified there supports fewer features) Default device profiles do not include lines or feature buttons 47. Extension Mobility and Calling Search Spaces Device CSS is never modified by Extension Mobility. Line CSS is always modified by Extension Mobility: Operation when using the line/device CSS approach (recommended for class of service [CoS] implementation): Line CSS of user device profile is appliedCoS settings of theuser are enforced. Device CSS is not modifiedAllows local gateway selectiondepending on used device (at any location). When using the traditional CSS approach (only one CSS at phone),the same CSS (either device or line) is used all the time, which causesproblems in multisite environments with different CoS for users. AAR CSS is configurable only at the device and is never updated byExtension Mobility allows local gateway to be used for AAR calls. 48. Extension Mobility Configuration Steps1. Activate the Cisco Extension Mobility service.2. Set Cisco Extension Mobility service parameters.3. Add the Cisco Extension Mobility phone service.4. Create default device profiles for all phone models used.5. Create device profiles and subscribe them to the Cisco Extension Mobility phone service.6. Create end users and associate them with device profiles.7. Enable Extension Mobility for phones and subscribe phones to the Cisco Extension Mobility service. 49. Step 1: Activate the Cisco EM Service 50. Step 2: Set Cisco Extension Mobility ServiceParameters 51. Step 2: Set Cisco Extension Mobility ServiceParameters 52. Step 3: Add the EM Phone Service 53. Step 4: Create Default Device Profile 54. Step 5a: Create Device Profiles 55. Step 5b: Subscribe Device Profile to CiscoExtension Mobility Phone Service 56. Step 6: Associate Users with Device Profiles 57. Step 6: Associate Users with Device Profiles 58. Step 7a: Configure Phones for Extension Mobility 59. Step 7b: Subscribe Phone to Cisco Extension Mobility Phone Service 60. Extension MobilityCross Cluster 61. EMCC Login 62. EMCC Login 63. EMCC Login 64. EMCC Login 65. Cisco Training SolutionsCisco UCM Mobility ServicesDaniel KirillovCCNP, CCIP, CCDP, CCSP, CCVP, [email protected]