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Cisco Customer Education

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Ditch The Dinosaur - Modernize Your Business with Cisco Collaboration

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Cisco Customer Education Ditch The Dinosaur - Modernize Your Business with Cisco Collaboration

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Presentation Agenda

► Welcome from Cisco

► Welcome to the 21st Century

► Collaboration Top 10, Conclusion

► Introducing Cisco Collaboration

► Social, Mobile, Visual, Virtual About Your Host Brian Avery Territory Business Manager Cisco Systems, Inc.

[email protected]

Who Is Cisco?

Cisco Confidential 5 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

Computer scientists, Len Bosack and Sandy Lerner found Cisco Systems

Bosack and Lerner run network cables between two different buildings on the Stanford University campus

A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born

1984

WellFleet

SynOptics

3Com

ACC

DEC

Proteon

IBM

Bay Networks

Newbridge

Cabletron

Ascend

Fore

Xylan

3Com Nortel

Ericsson

Alcatel

Juniper Lucent

Siemens

NEC

Foundry

Redback

Riverstone

Extreme Arista

HP

Avaya

Juniper

Huawei

Aruba

Brocade

Checkpoint

Fortinet

ShoreTel

Polycom

Microsoft

F5

Riverbed

Dell

Internet of Everything

1990 – 1995 1996 – 2000 2001 – 2007 2008 – Today

The Landscape is Constantly

Changing

Leading for Nearly 30 Years

2016


Who Is Cisco?

Chuck Robbins, CEO, Cisco

• Dow Jones Industrial Average Fortune 100 Company (AAPL, CSCO, INTC, MSFT)

• $117B Market Capitalization

• $49.6B in Revenue

• $10B in Annual Net Profits

• $34B More Cash than Debt

• $5.9B in Research and Development

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

No. 1 Voice

41%

No. 1 TelePresence

50%

No. 1 Web

Conferencing 43%

No. 1 Wireless LAN

50%

No. 2 x86 Blade Servers

29%

No. 1 Routing Edge/Core/

Access 47%

No. 1 Security

31%

No. 1 Switching Modular/Fixed

65%

No. 1 Storage Area

Networks 47%

Market Leadership Matters

ß CCE is an educational session for current and prospective Cisco customers

ß Designed to help you understand the capabilities and business benefits of Cisco technologies

ß Allow you to interact directly with Cisco subject matter experts and ask questions

ß Offer assistance if you need/want more information, demonstrations, etc.

What Is the Cisco Customer Education Series?

Welcome to the 21st Century!

What ever happened to our flying cars, robot servants and all that cool stuff?

The Future Is Now

DX80 “I’m gonna have to science the s#*t out of this”

Video Is Now Pervasive Any Time, Any Place Across All Devices

Mobile Devices Are the New Workspace PCs & Macs Android & iOS Tablets Smart Phones


Cisco Collaboration It’s Time to Ditch the Dinosaur!


It All Started With…

And people were happy and life was good.


20 Years Ago: Cubicles Office Space with different Networks

Wired Ethernet and Dedicated Phone Lines


Trusted Wireless Enabled Mobility

10 Years Ago: WiFi with Trusted Wireless


BYOD Maximized Flexibility

5 Years Ago:

Bring Your Own Device (BYOD)


Communication tools and have evolved but they’re increasingly complicated and fragmented

telephone

meetings / calendar

mobile / BYOD

video / web conferencing

document sharing / editing

smartphones

audio conferencing

instant messaging

/ chat

content storage

video streaming

content sharing

tablets


Today Interdependent work Flexible, self-regulated agile teams Team from anywhere Work with employees, partners, and customers

Past Individual work

Fixed, long-term teams Teams in the office

Work mostly with employees

The Way We Work Has Changed


Customers today are faced with

implementing and managing a complex set of solutions


Typical Multi-Vendor Network

Switching Routing Security Wireless Voice

Cisco HP Dell 3Com Dlink NetGear Linksys

Cisco 3Com Juniper Huwai Adtran

Cisco Watchguard Sonicwall Axis Checkpoint NetGear Dlink Linksys

Cisco 3Com NetGear Dlink Aruba

Cisco Nortel Avaya Mitel Siemens Shoretel Samsung Panasonic Toshiba Intertel Comdial NEC Alcatel

ß Reliability challenges

ß Inconsistent warranties

ß Higher maintenance costs

ß No single point of support

ß Basic levels of integration

Results in The Frankenstein Effect!


Simplicity Requires an Architectural Approach Cisco’s Comprehensive Collaboration Architecture

On-Premises Cloud +

Messaging and Recording

Conferencing

IM and Presence Content Sharing

Scheduling and Calendaring

Voice and Video

SDN/Automation

Medianet Edge Services

Management Location Security

Workflow Portable Identity

Consistent Experience

Collaboration Services

Network- Based Platform

Deployment Models

Browser / Mobile Home Office Work Office Small Group Spaces Larger Spaces Boardrooms

The User Experience

An Easy and Simple Experience from Any Device

Every Desk

Every Room

Every Pocket

Medium to Large Rooms

IX5000

MX200 MX300 SX20

MX800 MX700 SX80 MX800 Dual

SX10

Small to Medium Rooms

Immersive

Huddle Space

Every Room

Every Desk

DX650 DX80 8851 DX70

Every Pocket

WebEx Jabber Spark


All-in-One UC Application ß Presence and IM ß Voice, video, voice messaging ß Desktop sharing, conferencing

Rich, Real-time Collaboration with Cisco Jabber® Any Device, Any Location

Collaborate from Any Workspace ß PC, Mac, tablet, smart phone ß On-premises and Cloud ß Integration with Microsoft Office

WebEx for Structured Meetings

ß Industry-leading web conferencing ̵ Audio, web, and high-definition video ̵ WebEx® Meetings, Training, Events, and

Support versions

ß Document, application, desktop sharing ß One-time and scheduled meetings,

including scheduling with Outlook and Lotus Notes

WebEx Personal Meeting Rooms

Connect Your Way WebEx Personal Rooms with Cloud-based WebEx Video Bridge

Cisco® WebEx Cloud

Desktop Collaboration

WebEx Mobile Jabber Mobile

Cisco TelePresence Endpoints

3rd Party Standards Based Telepresence

Endpoints WebEx Desktop,

Jabber Lync

Hub

Cisco Collaboration Cloud

Cisco Collaboration Cloud Secure, global meetings delivered by Cisco

Global Scale

Optimized for Collaboration and Content Distribution

Highly Availability, Performance/Speed

Multi-layer Security


Exceptional Video

Cisco Confidential 38 C97-730912-00 © 2014 Cisco and/or its affi l iates. All rights reserved.

The typical desktop workspace The typical meeting room The “NEW” meeting room The “NEW” desktop workspace

• Integrated system for simplified end user experience • Amazing audio and video quality • Intuitive touch controls

MX300 G2

Quiet / Small Room

Small / Medium Room

Medium Room Large Room Training / Board Room / Auditorium

Immersive Room

SX20 SX80 SX10

Turn Any Room into a Collaboration Room

MX200 G2 IX5000

MX700 MX800

SpeakerTrack 60

http://www.google.com/url?sa=i&rct=j&q=Cisco+SX20&source=images&cd=&cad=rja&docid=mYJliTdiCbDD2M&tbnid=v_mV-mhODZVO2M:&ved=0CAUQjRw&url=http://www.flickr.com/photos/cisco_pics/6494251711/&ei=PPJlUab3McGg0QWVmoCYCg&bvm=bv.45107431,d.ZG4&psig=AFQjCNFtRRHegt9bmSiU3imTv2jkoYewyg&ust=1365721948162135https://www.youtube.com/watch?v=SJPKtfGf98Ahttps://www.youtube.com/watch?v=6400USLWEKg

One Meeting, One Experience

• Brings together audio, video, web conferencing

• Always-on, personal meeting room

• Works with third-party endpoints

Cisco TelePresence WebEx

CLOUD

ON PREMISES

HYBRID Conferencing

Cisco Collaboration for SMB and Mid-Market Customers

Scalable from 25 to 80,000 users Available: multiple levels of server redundancy & survivability Centralized or distributed call processing Integrated services Integrated network management Highly secure

Cisco Unified Communications

IM / Presence

Video Voice

Content Sharing

The Heart of Cisco Collaboration

CLOUD

ON PREMISES

HYBRID Unified

Communications


Cisco Collaboration Runs on Cisco Unified Computing

Source: 1 IDC Worldwide Quarterly Server Tracker, Q3 2013, December 2013, Revenue Share Source: 2 As of Cisco Q1FY14 earnings results Data Center Revenue is defined as Cisco UCS and Nexus 1000V

#1 Americas market share in x86 blades 1

3,800+ UCS CHANNEL PARTNERS

48,000+ UNIQUE UCS CUSTOMERS 2

100 world record performance benchmarks to date

More than 85% of all

customers have invested in UCS Fortune 500


Business Edition 6000 for SMB and Midmarket Companies

Purpose-built, Affordable Collaboration

ß Two Models

ß End-to-End Collaboration up to 1,000 users, 2500 devices, 9 apps, 100 call center agents

ß Entry-Level Communications for up to 150 users, 300 devices, 5 fixed apps

ß Scale-up, single-platform design –

support for high availability

Purpose-built, Affordable Collaboration

ß Two Models

ß End-to-End Collaboration up to 1,000 users, 2500 devices, 9 apps, 100 call center agents

ß Entry-Level Communications for up to 150 users, 300 devices, 5 fixed apps

ß Scale-up, single-platform design –

support for high availability

BE6000S Entry-Level Communications

BE6000M/H End-to-End Collaboration


Unified Communications

Video Conferencing

Call Control Cisco® Unified

CM

Messaging Cisco Unity® Connection

Scheduling Cisco

TelePresence Management

Suite

Media Processing

Cisco TelePresence

Server

Control Cisco

TelePresence® Conductor

Emergency Services

Cisco Emergency Responder

Contact Center Cisco Unified CCX

Paging Cisco Paging Server

Attendant Console Cisco

Unified AC

IM and Presence

Cisco Jabber®

Collaboration Edge Cisco

Expressway/TelePresence

VCS

Provisioning, Management Cisco Prime™ Collaboration

Record and Stream *Cisco

TelePresence Content Server

Cisco Collaboration Solution Components

Easy | No Compromises | Full Cisco Collaboration Experience Easy | No Compromises | Full Cisco Collaboration Experience Easy | No Compromises | Full Cisco Collaboration Experience Easy | No Compromises | Full Cisco Collaboration Experience


AGENTS Customizable web desktop Accessible customer lifecycle, history First-call resolution Integrated reporting Multimedia capture and storage

Cisco Customer Collaboration

CUSTOMERS Where, when, how I want

Seamless experience Personalized Streamlined

CLOUD

ON PREMISES

HYBRID

Web

Mobile

Contact Center

Email

Voice Brick and

Mortar

Video

Social Media

Chat

SMS

Omnichannel

Customer Collaboration


Brings together audio, video, web conferencing Always-on, personal meeting room Works with third-party endpoints

Cisco Conferencing

Cisco TelePresence WebEx

CLOUD

ON PREMISES

HYBRID Conferencing


Cisco Collaboration Edge

3rd party businesses Teleworkers Mobile workers Consumers

TDM or IP PBX Analog devices Branch offices

Collaboration Edge Firewall Traversal Session Border Control Gateways Branch Survivability

Cloud service users

ON-PREMISES OR CLOUD CISCO UC

Internet, PSTN, IP PSTN

WAN

Internet

Industry’s most comprehensive any-to-any collaboration solution

Introducing Cisco Spark

Cisco Spark

A complete business collaboration service from the Cisco Collaboration cloud that enables customers to message, meet, or call anyone, anywhere, and anytime. Cisco Spark is hosted by Cisco, and sold by partners.

One Offer

One Experience

Message Meeting Call 1:1 and team messaging in virtual rooms

Persistent Chat, Content Sharing, Iteration

Voice and video calling via a cloud based PBX1

Make calls within or outside organization via the PSTN

Audio, video, and web meetings

Before/during/after-meeting messaging and content

Cisco Spark

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

Message

Mobile, Desktop and

Web App

1-to-1 and Team Messages in

Virtual Rooms

Persistent Messages /with File Sharing

Simple Integrations Tools, APIs,

Services

Security w/ End-to-End Encryption

The Cisco Spark Application

Easily start face-to-face meetings with screen

sharing

Work confidently with end-to-end encryption in

the cloud

Less email. More agility. Better teamwork.

The Cisco Spark application brings your teams together in a place that makes it easy to keep people and work connected.

Send messages, share files,

integrate services

Find key information fast with search, message filters, and mentions

Meeting

Instant Meetings

Voice, Video, and Content

Sharing

Join from Any Endpoint –

even 3rd party

Always on Personal

Meeting Room Record

Meetings

Basic Meetings

Advanced Meetings

Call

Cloud-based Phone

System1

Mobile First / Spark App

Desktop Phones

Cisco 7800 + 8800 series

OTT Access Connect Phones

Anywhere

Dial by Directory, Number,

Extension

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

Business-class Unified Communications

Spark Call

Superior experience through our new phones

and clients

Team collaboration included for chat, sharing

files and screen

Making Unified Communications Simpler for Small and Medium Businesses.

Cisco Spark Call simplifies the process of calling customers, partners and teammates by making communication reliable, secure and easy. Call with video, share screen and files while in the office or mobile, all in one place.

Coming soon

Simply Communicate Better One Service, One Experience, for Every Employee

HD Audio and Video Conferencing

File Sharing

1:1 and Team Messaging in Virtual Rooms

Mobile App / Client

Desk and Room Devices

A Broad Selection of Phones for All Users

TASK WORKER LOBBY / COMMON AREA KNOWLEDGE WORKER ADMIN ASSISTANT MANAGER/EXECUTIVE

7811

7821

7841

7861

8811

8841

/45

8851

8861

/65

MOBILE WORKER

• Ideal for mobile workers • Single app for voice, video, meetings, and messaging

• iOS, Android, and Windows Devices • Windows and Mac OS X

• Integrated mobile and desktop voice and video calling with Spark App • Spark App is an “extension” of your phone

• Answer calls on your desk phone or with Spark App • Call anyone, anywhere as if you were in the office

• Use App to control Spark registered desk phone

Spark App as a Soft Client

Spark Room Systems


Bo ardroom

Po cket

Cisco Hybrid

Cisco Collaboration Architecture

Cisco Collaboration

Cloud Cisco Spark Service

Message | Meeting | Call


Customer Care Conferencing

Cisco Collaboration Edge Architecture Cisco

On-Premises and Partner-Hosted HCS

End to End Security

ON A MISSION:

TO BRING AMAZING TO EVERYONE IN THE WORLD https://www.youtube.com/v/uOGS83EtQGs%26autopl

ay=1&rel=0

https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0


Top 10 Ways Cisco is Building Business Value through Collaboration


1. Consolidate Communications Infrastructure

ß 61% of enterprises report increased productivity as a result of consolidating UC and collaboration technologies

ß Simplify management, integrate networks, lower CapEx and OpEx

ß Simplify adding new and differentiated services

ß Use a single network to provide multiple services to users


2. Enable Meetings with Remote Participants

ß 87% of remote users feel more connected to their team and process when using videoconferencing

ß Accelerate decision making by reducing communications delay

ß Almost 25% of employees are either remote or mobile workers

ß Reduce real-estate costs, travel, and environmental impact


3. Incorporate Video Into Meetings

ß 58% of videoconferencing users report that it helps them accelerate decision-making

ß Experience greater connection with remote team members

ß Elevate and personalize communications to improve the quality and speed of decisions

ß Allow employees to use video as easily as voice, wherever they are


4. Collaborate from Within Business Applications

ß Toggling between applications is the 3rd most common workplace distraction affecting productivity

ß Integrate collaboration functions with existing applications

ß Save time, streamline workflows, and increase productivity

ß Initiate meetings and collaborate instantly within business applications


5. Enable Mobile Workers and BYOD

ß Almost 25% of employees are either remote or mobile workers

ß Maintain the same levels of security you have at the desktop

ß Reduce costs by letting employees use and manage their own devices

ß 76% of organizations that implement BYOD report increased employee responsiveness and decision making


6. Support Teleworkers and Branch Offices

ß 95% of employers say telework has a high impact on employee retention

ß 87% of remote users feel more connected to their team and process when using videoconferencing

ß Reduce employee travel and real-estate costs

ß Improve talent by removing geographical restrictions in hiring

ß Utilize office space more efficiently


7. Locate and Access Remote Experts

ß The conversion rate of a customer interaction with a subject-matter expert with audio and video is more than 90%; audio-only is 50%

ß Create a virtual pool of experts, co-located or globally dispersed

ß Connect customers with agents over high-definition video

ß Interact face-to-face in an easy-to-use, natural manner


8. Create Flexible Work Areas and Office Space

ß Supporting mobility can help increase productivity 15% and reduce occupancy costs 50%

ß Around 60% of a company’s desks are vacant at any one time

ß Create work areas that encourage interaction and that you can adjust to accommodate evolving needs

ß Scale office usage by providing space-sharing options


9. Collaborate with External Organizations

ß 65% of employees manage external stakeholders to perform their work

ß Easily share information and communicate across channels

ß 53% of CEOs in outperforming organizations partner exclusively for collaborative innovation

ß Allow guest users to easily interact with employees using high-quality real-time communications


10. Provide Multichannel Customer Service

ß Improve customer satisfaction with proactive, real-time response

ß Companies using best-in-class multichannel strategies resolve 83% of customer issues on first contact (industry average 51%)

ß Of consumers who interact with companies via social media, 2/3 do so for service, 1/3 for marketing

ß Reduce per-interaction costs by reducing telephone contact

Why Choose Cisco?

Worldwide Enterprise Voice Revenue Share

Avaya

Mitel Unify (SEN) NEC Alcatel-Lucent Polycom Microsoft ShoreTel

Enterprise Voice Revenue Share

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

Source: Synergy Research, note view excludes key telephony systems (KTS) Note: Not a comprehensive vendor l ist shown. Mitel includes Aastra history

…crowded in


of Fortune 500 Use Cisco®

Collaboration

95%

Cisco WebEx® Minutes

per Month

4+ Billion

Cisco Collaboration Customers

290,000+

Cisco TelePresence®

Endpoints

2+ Million

Cisco Contact Center Agents

3.5+ Million Cisco Jabber®

Seats

26+ Million

Cisco Leading the Industry

Cisco IP Phones

95+ Million


Our Strong Partnerships Provide a Robust Platform to Help You:

It Takes a Strong Ecosystem

Be Nimble | Increase Opportunities | Business Value | Gain Agility | Improve Teamwork

Ecosystem

Technology Partners

System Integrators

Channel Partners & Distributors

Consulting Partners

Service Providers

Independent Software Vendors


High-performance mobility for business

Optimizing networks to deliver improved performance for iPhone and iPad.

Creating an even better experience for Cisco voice communication on iPhone.

Reinventing teamwork and meetings with Cisco Collaboration tools.

Only Cisco Can Bring It All Together


Customer Collaboration

Conferencing

Open & Interoperable

Intercloud: Premises, Cloud & Hybrid

Ecosystem: Partners & Cisco Services

It Is Time…

Thank You and Next Steps

Brian Avery [email protected]

Contact Your Cisco Partner https://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do

www.

Learn more about Cisco Collaboration: www.cisco.com/go/collaboration/

• CCE sessions are held weekly on a variety of topics

• CCE sessions can help you understand the capabilities and business benefits of Cisco technologies

• Watch replays of past events and register for upcoming events!

Visit http://cs.co/cisco101 for details

Join us again for a future Cisco Customer Education Event

http://cs.co/cisco101

Thank you.

Cisco �Customer �EducationCisco �Customer �EducationPresentation AgendaWho Is Cisco?Slide Number 5Leading for Nearly 30 YearsWho Is Cisco?Market Leadership MattersWhat Is the Cisco Customer Education Series?Welcome to the �21st Century!Slide Number 11Slide Number 12The Future Is NowVideo Is Now PervasiveMobile Devices Are the New WorkspaceCisco�Collaboration��It’s Time to Ditch �the Dinosaur!It All Started With…20 Years Ago: �Cubicles Office Space with different Networks10 Years Ago: �WiFi with Trusted Wireless5 Years Ago: �Bring Your Own Device (BYOD)Slide Number 21The Way We Work Has ChangedSlide Number 23Typical Multi-Vendor NetworkSimplicity Requires an Architectural Approach�Cisco’s Comprehensive Collaboration ArchitectureThe User Experience�An Easy and Simple Experience from Any DeviceSlide Number 28Slide Number 29Slide Number 30Rich, Real-time Collaboration with Cisco Jabber® �Any Device, Any LocationWebEx for Structured MeetingsWebEx Personal Meeting RoomsConnect Your Way�WebEx Personal Rooms with Cloud-based WebEx Video BridgeCisco Collaboration Cloud�Secure, global meetings delivered by CiscoCisco Collaboration�DemoExceptional VideoSlide Number 38Turn Any Room into a Collaboration RoomOne Meeting, One ExperienceCisco �Collaboration for �SMB and Mid-Market CustomersCisco Unified CommunicationsCisco Collaboration Runs on Cisco Unified ComputingBusiness Edition 6000 for SMB and Midmarket CompaniesSlide Number 45Cisco Customer Collaboration�Cisco ConferencingCisco Collaboration EdgeIntroducing Cisco �SparkSlide Number 50Slide Number 51Slide Number 52The Cisco Spark Application Slide Number 54Slide Number 55Spark CallSimply Communicate Better�One Service, One Experience, for Every EmployeeA Broad Selection of Phones for All UsersSpark App as a Soft ClientSlide Number 60Cisco Collaboration Architecture Slide Number 62Top 10 Ways��Cisco is Building Business Value through Collaboration1. Consolidate Communications Infrastructure2. Enable Meetings with Remote Participants3. Incorporate Video Into Meetings4. Collaborate from Within Business Applications5. Enable Mobile Workers and BYOD6. Support Teleworkers and Branch Offices7. Locate and Access Remote Experts8. Create Flexible Work Areas and Office Space9. Collaborate with External Organizations10. Provide Multichannel Customer ServiceWhy Choose Cisco?�Worldwide Enterprise Voice Revenue ShareCisco Leading the IndustryIt Takes a Strong EcosystemSlide Number 78Only Cisco Can Bring It All TogetherIt Is Time…Thank You and Next StepsJoin us again for a future Cisco Customer Education EventSlide Number 83

cisco customer education · cisco customer education ditch the dinosaur - modernize your business...

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