Cisco Customer EducationLight A Spark –Voice, Video, Meetings, Messaging in the Cloud

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Cisco Customer EducationLight A Spark –Voice, Video, Meetings, Messaging in the Cloud

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Presentation Agenda► Welcome from Cisco

► Catch up to the 21st Century with Cisco

► Conclusion

► Introducing Cisco Spark

► Cisco Spark - Offers and Benefits

Priors:Cisco Sales and Channels (11 yrs)President and CEO (6 yrs) - Cisco Premier Partner Director of Sales (2 yrs) - Cisco Silver PartnerFinancial Analyst (7 yrs) - Sprint Corporation

About Your HostBrian AveryTerritory Business ManagerCisco Systems, Inc.

bravery@cisco.com

► Cisco + Apple Partnership

Who Is Cisco?

Cisco Confidential 5

Computer scientists, Len Bosackand Sandy Lerner found Cisco Systems

Bosack and Lerner run network cables between two different buildings on the Stanford University campus

A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born

1984

WellFleet

SynOptics

3Com

ACC

DEC

Proteon

IBM

Bay Netw orks

Newbridge

Cabletron

Ascend

Fore

Xylan

3ComNortel

Ericsson

Alcatel

JuniperLucent

Siemens

NECFoundry

Redback

Riverstone

Extreme AristaHP

Avaya

Juniper

Huawei

Aruba

Brocade

Checkpoint

Fortinet

ShoreTel

Polycom

Microsoft

F5

Riverbed

Dell

Internet of Everything

1990 –1995 1996 – 2000 2001 – 2007 2008 – Today

The Landscape is Constantly

Changing

Leading for Nearly 30 Years

2016

Cisco Confidential 7

Who Is Cisco?

Chuck Robbins,CEO, Cisco

• Dow Jones Industrial AverageFortune 100 Company (AAPL, CSCO, INTC, MSFT)

• $117B Market Capitalization

• $49.6B in Revenue

• $10B in Annual Net Profits

• $34B More Cash than Debt

• $6.3B in Research and Development

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

No. 1

Voice

41%

No. 1

TelePresence

50%

No. 1

Web Conferencing

43%

No. 1

Wireless LAN

50%

No. 2

x86 Blade Servers

29%

No. 1

RoutingEdge/Core/

Access47%

No. 1

Security31%

No. 1

SwitchingModular/Fixed

65%

No. 1

Storage Area Networks

47%

Market Leadership Matters

CCE is an educational session for current and prospective Cisco customers

Designed to help you understand the capabilities and business benefits of Cisco technologies

Allow you to interact directly with Cisco subject matter experts and ask questions

Offer assistance if you need/want more information, demonstrations, etc.

What Is the Cisco Customer Education Series?

Welcome to the 21st Century!

What ever happened to our flying cars, robot servants and all that cool stuff?

The Future Is Now

DX80“I’m gonna have to science the s#*t out of this”

Video Is Now PervasiveAny Time, Any PlaceAcross All Devices

Mobile Devices Are the New WorkspacePCs & Macs Android & iOS Tablets Smart Phones

Redefining the Collaboration Experience

CiscoCollaboration

Cisco Confidential 17© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Communication tools and have evolved butthey’re increasingly complicated and fragmented

telephone

meetings /calendar

mobile / BYOD

video / web conferencing

documentsharing / editing

smartphones

audio conferencing

instant messaging

/ chat

content storage

video streaming

content sharing

tablets

Cisco Confidential 18© 2013-2014 Cisco and/or its affiliates. All rights reserved.

TodayInterdependent workFlexible, self-regulated agile teamsTeam from anywhereWork with employees, partners, and customers

PastIndividual work

Fixed, long-term teamsTeams in the office

Work mostly with employees

The Way We Work Has Changed

Cisco Confidential 19© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Customers today are faced with

implementing and managing a complex set of solutions

An Easy and Simple Experience from Any Device

EveryDesk

EveryRoom

EveryPocket

Cisco Confidential 21© 2013-2014 Cisco and/or its affiliates. All rights reserved.

of Fortune 500 Use Cisco®

Collaboration

95%

Cisco WebEx®

Minutes per Month

4+ Billion

Cisco Collaboration Customers

200,000+

Cisco TelePresence®

Endpoints

2+ Million

Cisco Contact Center Agents

3+ MillionCisco Jabber®

Seats

20+ Million

Cisco Leading the Industry

Cisco IPPhones

95+ Million

Cisco Spark

Cisco Spark is…

A complete business collaboration service from the Cisco cloud that enables

customers to message, meet, or callanyone, anywhere, and anytime.

Cisco Spark is hosted by Cisco, and sold by partners.

What *isn’t* Spark?

Con

sum

erBu

sine

ss

Instant Messaging

From the Consumer Space to the Workplace

1997 20162010

Con

sum

erBu

sine

ss

MobileMessaging

A New Generation of Messengers

20162010

2

Getting Work Done

Getting Attentionvs.

CBCESS

1 to 1TeamworkBusiness Messaging Instant MessagingVS

TEAMSTOPICS1:1

Buddy ListsOrganized By TopicsBusiness Messaging Instant MessagingVS

designing UX for a featureE EMFS UX

3 USERS

communicating with my direct staffC

CTO Direct Reports13 USERS

prepping for an upcoming eventC

Cisco Live iTalk6 USERS

A blank screen every time

Right where you left off, sync’d across all devices

Business Messaging Instant MessagingVS

2 DAYS AGO

YESTERDAY

TODAY

2 DAYS AGO

YESTERDAY

TODAY

Of f line

Ask for it againFind what you needBusiness Messaging Instant MessagingVS

I don’t remember if you sent the information? Send it again just in case…

Ad-hoc messages,file transfers

Working your way with rich content and communication

Business Messaging Instant MessagingVS

Emoji & fonts

3rd party integrations, assistants, and bots

Business Messaging Instant MessagingVS

YammerOutlook groupsSharepointSkype for BusinessSkypeSkype MeetingsLinkedIn

…still no business messaging

Lacks integratedCall Control, Meetings, and Enterprise Security

…messaging only is not enough

One Meeting | One Client | One Experience

Business MessagingCall Email

By 2018, 50% of team coordination and communication will occur via mobile group collaboration apps.

- Gartner

The Next “Go-to Tool” At Work

What IS Cisco Spark?

Cisco Spark

True Unified Communications

Message CallMeeting

Message

Mobile,Desktop and

Web App

TeamMessages in

Virtual Rooms

Persistent Messages /with File Sharing

Simple IntegrationsTools, APIs,

Services

Security w/ End-to-End Encryption

Does This Look Familiar?

Spark App

Less email. More agility. Better teamwork.

Communicate from where your work lives

Spark is “Facebook for Business”

Get It Done Faster

Share a photo or add a file directly into your rooms

Get a team member’s attention or see who is

looking for you

Add FilesEven While Mobile

@Mention Team Members

Get to Need-to-Know Quickly

Find key information, people and rooms anytime

Search Across Workspaces

Filter rooms by different categories to zero-in on

relevant information

Business Class Security Features

Lock rooms to moderate room participants and content*

*Not included in free

User Access Controls IT Management

Add Single Sign-On, directory sync, and view analytics

End-to-end encryption in the cloud, and in-transit and media encryption

Encryption

Simple organization and permissions

Follow everything the team is working on and easily join discussions

View all your teams together to find a room or catch up on a project

Manage team members from within the app

All Your Teams Together and Browse-able Follow Progress

Keep track of conversations across all your teams in one place

Meeting

Instant Meetings

Voice, Video, and Content

Sharing

Join from Any Endpoint –

even 3rd party

Always on Personal

Meeting RoomRecord

Meetings

Basic Meetings

Advanced Meetings

Accelerate Decision Making

Share your screen to gain quick alignment

Create a room for your team to continue working after the meeting finishes

Start a meeting in your rooms of up to 25 people

from any device

Move from desktop to mobile with one click to keep the call going

Meet, Share, and Continue Take It with You

An Easier Way to Get Everyone Together

Work together in unlimited virtual rooms that you can easily access through a searchable, sortable list

Start collaborating with anyone by simply adding

their name or e-mail address

Connect your mobile calendar to create a Spark room for upcoming calendar

entries. Join virtual meetings, including WebEx meetings, in a single tap.

Pull Everyone Together Simpler Way to Work With All Your Teams

Basic Meetings from the Cisco Spark AppBasic Meetings - M2

• Instant Meetings (straight from a Spark room)• Start the ball rolling in a virtual room ahead

of any scheduled meeting • Up to 25 participants• Basic Voice, Video, and Content Sharing• Participants List with Names and Video Film

Strip• Easy to join from anywhere:

• Spark mobile or desktop app• Cisco IP phone registered to Spark• Spark Room System

Spark Meeting

Spark Room Systems

Spark Desk Phone

Spark App

Spark Desktop Client

Personal ProductivityOn the Road, in the Office, with a Customer

Join MeetingsWhen MobileFrom a Desk From a Room

Common Contacts and Call History From

Mobile to DesktopControl Video Rooms

From Mobile

Video Everywhere

Seamlessly Move Between Mobile

And Desktop

• WebEx– up to 200 participants

• Meet anywhere – any phone or device

• 3rd party integration (Skype, SIP, H.323)

• Personal Meeting Room

Advanced Meetings: WebEx Powered Meetings

• In meeting markup tools, whiteboard, and chat

• Roster list, with active speaker notification

• Meeting moderation features

• Record meetings in full

Cisco Spark Room Systems

MX200 MX300

MX800MX700 MX800 Dual

DX80DX70

SX80SX20SX10

Join Spark Meetings on a Spark Room System

Simple Meeting Access Move and GoFace-to-Face Meetings

Spark Advanced MeetingsAnywhere, Any Device, Any Time

Cisco Collaboration Cloud

Spark Room System

Cisco Spark

Spark Desk Phone

Cisco TelePresenceEndpoints

3rd Party endpoints & service

integrationsSpark App

Spark Desktop Client

WebEx Client

Call

Cloud-based Phone

System1

Mobile First / Spark App

Desktop Phones

Cisco 7800 + 8800 series

OTT Access Connect Phones

Anywhere

Dial by Directory, Number, Extension

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial

services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

Spark Call Features

• Audio, Video, PSTN calling

• Call Forward and Transfer

• Hold/Resume with Video on Hold

• Ad-hoc Conferencing

• Class of Service

• Shared and Multiple Lines

• Do not Disturb

• Directory dialing

• Speed Dials with BLF

• Voicemail

• E911

• Company Caller ID

• Auto-attendant and Hunt Groups

• Zero Touch Meetings

• Single Number Reach

• Spark App is the single soft-client for voice, video, meetings, & messaging

• Spark App is an “extension” of the desk phone

• Answer calls on desk phone or with Spark App

• Call anyone, anywhere

• Use Spark App to control the desk phone

• Intelligent Proximity

UC Features Collaboration Features Administrative Features• End User Self Care

• Customer and Partner Admin portal

• Customer Bulk Provisioning

• External Health Portal status.ciscospark.com

• Support and feedback through Spark App and support.ciscospark.com

• Ideal for mobile workers• Single app for voice, video, meetings, and messaging

• iOS, Android, and Windows Devices• Windows and Mac OS X

• Integrated mobile and desktop voice and video calling with Spark App

• Spark App is an “extension” of your phone• Answer calls on your desk phone or with Spark App• Call anyone, anywhere as if you were in the office

• Use App to control Spark registered desk phone

Spark App as a Soft Client

• Cisco’s latest generation of IP phones• Cisco 7800 and 8800 Series of phones

• HD voice and video• H.264 video• G.722 wideband audio• G711u for PSTN calls

• Full phone feature support• Intelligent Proximity (Bluetooth)• USB and Analog Headsets• Wi-Fi support

Enterprise-Class Devices

BRKD 6

Cloud Collaboration ManagementCustomer View

User & Device Management

Role basedAccess

AutomatedProvisioning

Analytics(Engagement,

Quality)

SSO & Directory Sync

Manage Services & Integrations

Simply Communicate BetterOne Service, One Experience, for Every Employee

HD Audio and Video Conferencing File

SharingTeam

Messaging in Virtual Rooms

Mobile App

Desk andRoom Systems

Spark Offers

1 2 3

New Spark Offer is as simple as…

…Spark Offer

+ | |Message CallMeeting

1 2 3

App, Phones, Video Rooms

Choose your level of Message and Meet ServicesBusiness MessagingBusiness Messaging & Basic MeetingsBusiness Messaging & Advanced Meetings

1

2

3

Choose your Call ServicesHybrid CallingCloud Calling

Choose your Spark Service Add-Ons Room registrationConference AudioCenters

3

Benefits of Integrated Communications

Personal Team Business

• Create rooms for different types of searchable topics.

• Ask questions — or answer them — for quick access to information and opinions.

• Build a knowledge base for future initiatives with a history of interactions.

Cisco Spark Improves Topical DiscussionsTopics—Post a topic and build a space where everyone can interact.

• Simple setup makes it a snap to get a diverse group together instantly.

• Easily pull in photos and documents from any device and preview shared files.

• Unify workstreams with integrations to other services you use.

Cisco Spark Changes How Projects Get Done

Projects—Work faster and more iteratively with all your teams, in one place.

• Messages are simpler, more natural, and build relationships faster than other ways of communicating.

• Video and screen sharing happen in the same place where your teamwork is stored.

• Utilize ongoing team workspaces to make subsequent meetings more efficient.

Cisco Spark Transforms Business Communications

Communications—Change the way your people stay in touch.

Optimizing Wi-Fi Connectivity

Integrating Voice and Collaboration

Prioritizing Business Apps

Seamless Collaboration with Cisco Spark

Meet anywhere and everywhere

Always-on, secure team messaging and file sharing

Integrated business phone withHD voice and video calling

Enterprise Voice Integration

Take your desk phone with you

Easier than ever to collaborate

Enable by Cisco Spark and iOS 10 APIs

Native Voice ExperienceIntuitive - use the iOS native dialer for Spark calls

Convenient - consolidated view of contacts, call history, and favorites

Control - call waiting allows user to screen and prioritize calls

Multi-functional - extends hands free experiences using Siri voice commands, Bluetooth and mobile accessories

Use connected headsets and accessories

Benefits of Voice and Collaboration

Intuitive native user experience

Cisco Spark extends existing investments to iOS devices and reduces calling costs

Improved compliance for calls made through the corporate PBX

Expand collaboration tools beyond voice

More to come…

Apple Websiteapple.com/ipad/business/work-with-apple/cisco/

Cisco Websitecisco.com/go/apple

Conclusion - Why Cisco Spark

Cisco Spark

Open Platform

Common Management

Spark for DevelopersUser Integrations, APIs/SDKs, etc.

Spark Hybrid ServicesCloud + Prem

Partner ServicesInterconnect

Message Meeting Call

Thank You and Next Steps

Brian Averybravery@cisco.com

Contact Your Cisco Partnerhttps://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do

www.

Learn more about Cisco Spark:www.ciscospark.com/

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