Learner name:

Learner number:

R/600/0629

VRQ

UV21145

Chemicals and equipment used for cleaning in the hospitality industry

By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic.

This statement of unit achievement table must be completed prior to claiming certification.

Unit code Date achieved Learner signature Assessor initials

IV signature (if sampled)

Assessor name Assessor signature Assessors initials

Assessor number (optional)

Assessor tracking table

Statement of unit achievement

All assessors using this Record of Assessment book must complete this table. This is required for verification purposes.

VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and Active Leisure sectors, with over 45 years of experience.

VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DfES and CCEA.

VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement.

UV21145Chemicals and equipment used for cleaning in the hospitality industryThe aim of this unit is to develop the knowledge, understanding and practical skills required to use cleaning chemicals and equipment safely and effectively. You will learn about the different legislation for using cleaning chemicals and equipment, and its role in keeping staff and customers safe.

You will learn about the different types of cleaning chemicals, and why it is important to follow manufacturer and employer instructions in order to minimise health and safety risks and to comply with legislation.

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Observation(s)

GLH

Credit value

Level

External paper(s)

2

15

2

2

0

On completion of this unit you will:

Learning outcomes

Evidence requirements

UV21145

1. Know how to use different types of cleaning equipment safely

2. Know how to use different cleaning chemicals safely

4. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. In most cases this can be done by professional discussion and/or oral questioning. Other methods, such as projects, assignments and/or reflective accounts may also be used.

5. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved.

6. External paper There is no external paper requirement for this unit.

1. Environment Evidence for this unit may be gathered within the workplace or realistic working environment (RWE).

2. Simulation Simulation may be used in this unit, where no naturally occurring evidence is available.

3. Observation outcomes Competent performance of Observation outcomes must be demonstrated on at least two occasions. Assessor observations, witness testimonies and products of work are likely to be the most appropriate sources of performance evidence. Professional discussion may be used as supplementary evidence for those criteria that do not naturally occur. Assessed observations should not be carried out on the same day for the same learning outcome. There should be sufficient time between assessments for reflection and personal development. You need to meet the same standard on a regular and consistent basis. Separating the assessments by a period of at least two weeks is recommended as competence must be demonstrated on a consistent and regular basis.

3

Chemicals and equipment used for cleaning in the hospitality industry

Achieving observation outcomes Achieving range

Achieving observations and range

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Your assessor will observe your performance of practical tasks. The minimum number of competent observations required is indicated in the Evidence requirements section of this unit.

Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through professional discussion and/or oral questioning. This evidence will be recorded by your assessor in written form or by other appropriate means.

Your assessor will sign off a learning outcome when all criteria have been competently achieved.

There is no range section that applies to this unit.

4

Learning outcome 1

Observations

You can:

UV21145

Observation 1 2 Optional OptionalCriteria questioned orally

Date achieved

Portfolio reference

Learner signature

Assessor initials

*May be assessed by supplementary evidence.

Know how to use different types of cleaning equipment safely

5

a. Select appropriate cleaning equipment for different purposes*

Achieving knowledge outcomes

Developing knowledge

You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*:

• Projects• Observed work• Witness statements• Audio-visual media • Evidence of prior learning or attainment• Written questions• Oral questions• Assignments• Case studies• Professional discussion

Where applicable your assessor will integrate knowledge outcomes into practical observations through professional discussion and/or oral questioning.

When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved.

Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic.

*This is not an exhaustive list.

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Knowledge

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Learning outcome 1

Know how to use different types of cleaning equipment safely

You can: Portfolio reference

b. Describe current legislation for using cleaning equipment

c. State the importance of following manufacturer’s instructions for use of cleaning equipment

d. Describe safe working practices when using cleaning equipment

e. Describe how to respond to types of problems and unexpected situations that may occur when preparing and using cleaning equipment

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Learning outcome 2

Know how to use different cleaning chemicals safely

You can: Portfolio reference

a. List appropriate cleaning chemicals for different purposes

b. Describe the appropriate protective clothing to use when using cleaning chemicals

c. Describe current legislation for using cleaning chemicals

d. State the importance of following information on containers of cleaning chemicals

e. Identify preparations to work areas that are necessary before using cleaning chemicals

f. State the importance of work routines and sequences

g. List documents that should be completed when using chemicals

h. Describe how to respond to types of problems and unexpected situations that may occur when preparing and using chemicals

Outcome 1: Know how to use different types of cleaning equipment safely

Unit content

This section provides guidance on the recommended knowledge and skills required to enable you to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the opportunity to cover all of the unit content.

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Current legislation for using cleaning equipment: Health and safety at work, control of substances hazardous to health regulations, electrical testing regulations, personal protective equipment (PPE), fire safety, risk assessments, manual handling.

Cleaning equipment: Manual (mops, buckets, toilet brushes, colour-coded cloths, dusters, sponge, abrasive and non-abrasive pads, brushes, dustpans), electrical (vacuum cleaners, polishers, scrubbers, spray extractors), attachments and fittings.

Cleaning equipment for different purposes: Area to be cleaned (bedroom, bathroom, public area, kitchen), surface to be cleaned (fabric, wood, metal, glass, ceramics), how dirty the surface is, type of dirt, time available to clean (is the area out of use for deep cleaning or is it routine daily cleaning that needs to be carried out), quality of the finished result required, cost of correct cleaning, type of cleaning (daily, weekly, periodic, deep cleaning).

Importance of following manufacturers’ instructions: To make sure the equipment is used correctly and the task is completed properly, to prevent damage to the equipment and the surface being cleaned, to avoid injury to the user or others, to prolong the life of the equipment, to ensure the task is completed efficiently and time is not wasted through incorrect usage of the equipment.

Safe working practices when using cleaning equipment: Ensure equipment is regularly serviced, check equipment is in working order before use, follow manufacturers’ instructions, ensure staff are trained in the use of the equipment and manual handling, making sure that electrical flexes are not trailing, use appropriate warning signs when operating equipment, wearing protective clothing (gloves, overalls, goggles), use warning signs (wet floor, overhead working etc.).

Unexpected situations: Equipment breakdown, staff or customer accidents, customer comes into room when cleaning, spillages, shortage of equipment, fire.

Respond to types of problems and unexpected situations: Follow company guidelines, comply with health and safety legislation, report to an appropriate person as soon as possible (damage to maintenance, shortage of supplies to the housekeeper, accidents to a first aider), if there are no risks involved follow manufacturers’ guidelines to rectify the problem, if accident involves a customer remain calm and seek immediate assistance, if a customer comes into the room offer to come back later, ensure hazards are removed as soon as possible and signage put in place to avoid accidents.

Outcome 2: Know how to use different cleaning chemicals safely

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Cleaning chemicals: Polish, toilet cleaner, glass cleaner, sanitiser, multi-surface cleaner, detergent, air freshener, carpet shampoo, degreasers, stain removers, bleach, washing-up liquid, floor stripper.

Cleaning chemicals for different purposes: Area to be cleaned (bedroom, bathroom, public area, kitchen), surface to be cleaned (fabric, wood, metal, glass, ceramics), how dirty the surface is, type of dirt, time available to clean (is the area out of use for deep cleaning or is it routine daily cleaning that needs to be carried out), quality of the finished result required, cost of correct cleaning, type of cleaning (daily, weekly, periodic, deep cleaning).

Protective clothing: Gloves, overalls, goggles, face mask, shoe covers, hats.

Current legislation for using cleaning chemicals: Health and safety at work, control of substances hazardous to health regulations, electrical testing regulations, PPE, fire safety, risk assessments.

Importance of following information on containers of cleaning chemicals: Information (usage, correct surfaces, dilutions, storage, disposal), warning symbols (toxic, corrosive, harmful or irritant, flammable, explosive), importance (to prevent waste, to ensure the chemical cleans properly, to ensure chemical does not cause injury or damage).

Preparations to work areas: Protect surrounding areas, ventilate, put out hazard and warning signs, remove all rubbish and debris, collect required equipment (mops, brushes, buckets, cloths), wear protective clothing (gloves, overall, goggles).

Importance of work routines and sequences: To ensure all tasks are completed and everything that needs to be cleaned is cleaned, to ensure the task is completed efficiently and correctly, improve efficiency (staff know what they need to do and when), maintains standards, increase customer satisfaction, avoid cross-contamination, reducing costs.

Documents: Risk assessments, material safety data sheet, issuing requisition, training records.

Unexpected situations: Running out of stock, staff or customer accidents, customer comes into room when cleaning, spillages, accidently mixing chemicals which create harmful fumes, fire.

Respond to types of problems and unexpected situations: Follow company guidelines, comply with health and safety legislation, report to an appropriate person as soon as possible (damage to maintenance, shortage of supplies to the housekeeper, accidents to a first aider), if there are no risks involved follow manufacturers’ guidelines to rectify the problem, if accident involves a customer remain calm and seek immediate assistance, if a customer comes into the room offer to come back later, ensure hazards are removed as soon as possible and signage put in place to avoid accidents.