chapter 13 13-1 © 2012 pearson education, inc. publishing as prentice hall
TRANSCRIPT
Enabling Collaboration with IT
Chapter 13
13-1© 2012 Pearson Education, Inc. Publishing as Prentice Hall
© 2012 Pearson Education, Inc. Publishing as Prentice Hall
Collaboration and IT
13-2
Virtual interaction is becoming the rule of today’s workplace.
Today, a large percentage of employees accomplish their daily work done through collaboration technology (e.g., e-mail, instant messaging, video conferencing, Twitter, Facebook).
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Collaboration and IT Continued
13-3
Business and IT managers struggle to quantify the real value of collaboration.
Collaborative software represents one-fifth of most organizations’ technology budgets, but business leaders are still uncertain of its business value.
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Why Collaborate? Continued
13-5
Top-line value
The collaboration across an organization and with customers, suppliers, and other third parties, that will strengthen the ability to identify new business opportunities.
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Why Collaborate? Continued
13-6
Cost savings
Collaborative technology facilitates the work of global and virtual teams by compressing work flows, reducing development costs, increasing communication and improving coordination.
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Why Collaborate? Continued
13-7
Effectiveness
Collaborative technology is useful in integrating remote and mobile workers seamlessly into a team.
It enables them to more effectively juggle a variety of commitments.
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Why Collaborate? Continued
13-8
Accessibility of people
Collaborative technology facilitates the access to a broader range of skills, capabilities, resources and services.
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Why Collaborate? Continued
13-9
Accessibility of information
Collaboration and its associated technology makes information much more accessible than before (e.g., information repositories).
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Why Collaborate? Continued
13-10
Flexibility
Flatter, more networked, and collaborative structures create a leadership environment that facilitates timely decision making and fluid workforces.
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The Range and Scope of Collaboration
13-11
Who is Collaborating?
What are they Collaborating on?
How are they Collaborating?
Where are they Collaborating?
COMPLEXITY
Individuals
Internal Teams
Communities of Interest
Organizations
Customers and others
Transactions
Routine Activities
Ad hoc, un-structured initiatives
Innovation
Dynamic, real timestrategies
On-site
Virtual
Mobile
Global
Electronic communication
Electronic conferencing
Electronic content creation & management
Electronic management
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Components of Successful Collaboration
13-12
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The Role of IT in Collaboration
13-13
Communication
-- Collaborative technology (i.e., from voice
mail to video) enables communication. -- A single technology spectrum should
support communication rather than separate components.
-- Communication technology should be ubiquitous, reliable, secure, and
integrated.
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The Role of IT in Collaboration Continued
13-14
Information access and management
-- An improved information processing capability includes accurate and
visible information, manipulability, exchangeability and ease of information transfer. -- An optimal number of databases, data
management platforms, and intranets support this access.
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The Role of IT in Collaboration Continued
13-15
Security and risk
-- IT function should ensure the balance between the openness required by collaboration and the risks involved.
-- Security must become more granular and principles based (i.e., developing policy on how to use social networking).
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The Role of IT in Collaboration Continued
13-16
Technology integration
-- The more IT can achieve integration of data, applications, hardware,
and software, the easier it will be to provide the information and tools needed to facilitate collaboration.
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First Steps for Facilitating Effective Collaboration
13-17
1. Develop a coherent vision
2. Plan for adaptation
3. Start with specific fundamentals
4. Establish principles of behavior
5. Gradually move beyond the firewall
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First Steps for Facilitating Effective Collaboration Continued
13-18
1. Develop a coherent vision
-- Includes what the business wants to accomplish with collaboration and
what types of technology would best support it.
-- Includes a unified strategy and business models, tools and experiments.
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First Steps for Facilitating Effective Collaboration Continued
13-19
2. Plan for adaptation
-- IT function needs to develop the “flexing skills” to cope with dynamic collaboration.-- The management of collaboration needs to be multidisciplinary and responsive to
change.
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First Steps for Facilitating Effective Collaboration Continued
13-20
3. Start with specific fundamentals
-- The start point for collaboration often lies in two specific fundamentals, information management and access. The organization should assess the existing gaps that hinder these fundamentals (e.g., office spaces).
© 2012 Pearson Education, Inc. Publishing as Prentice Hall
First Steps for Facilitating Effective Collaboration Continued
13-21
4. Establish principles of behavior
-- Includes the development of a code of conduct to govern electronic
communication and collaboration (e.g., policies and practices to
achieve an effective work-life balance).
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First Steps for Facilitating Effective Collaboration Continued
13-22
5. Gradually move beyond the firewall
-- Includes the identification of what information can and cannot be shared outside the organization’s boundaries.
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Conclusions
13-23
Collaboration is a complex concept with uncertain benefits and requires major organizational changes.
Effective collaboration does not depend solely on implementing more collaborative software, but it requires a proactive and holistic strategy that integrates business goals and technology potential.