17 - 18 OCTOBER, 2012

LANGHAM HOTEL, MELBOURNE

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INVIGORATE THE ORGANISATION FOR INVIGORATE THE ORGANISATION FOR

INNOVATION AND FUTURE GROWTHINNOVATION AND FUTURE GROWTH

For many organisations and industries, rapid and unpredictable change obscures the

view of the operating environment in both the short and long term. But challenging times

also bring opportunity and organisations which have clarity of purpose and process are

best positioned to leverage the opportunities around them to innovate, grow and shape

their future.

The Australian Business Excellence Conference & Awards 2012 will showcase Australian

and international organisations whose implementation of the Australian Business

Excellence Framework (ABEF) has enabled them to continue moving in new directions

despite the diffi cult and changeable conditions.

Join industry leaders and innovators to learn how your organisation can:

• Commit to Continuous Transformation for Sustainable Success

• Create the Future of Your Organisation

• Leverage the ABEF to Set Strategic Direction

• Build fl exibility into the organisation to manage bust and boom cycles

• Align and connect various continuous improvement practices

• Achieve Successful Customer Acquisition with Strategic ABEF implementation

• Maintain momentum and inculcate a continuous improvement culture

Participate and seize the

opportunity to engage with

excellence practitioners

from:

COMPUTERSHARE

UNITINGCARE WESLEY ADELAIDE

MAIN ROADS WESTERN AUSTRALIA

DOWNERMOUCHEL JV

WILLOW WARE AUSTRALIA

DORIC GROUP

QLD JUSTICE

SWINBURNE UNIVERSITY OF TECHNOLOGY

Plus Keynote presentation from:

Innes Willox

Chief Executive,

Australian Industry Group

refocusrefocus vision

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AUSTRALIAN BUSINESS EXCELLENCE AWARDSINCORPORATING

THE SAI GLOBAL SYSTEMS EXCELLENCE AWARDS

20122012awards

The Australian Business Excellence Awards Night celebrates the achievement

of Australia’s outstanding organisations with the presentation of the Australian

Business Excellence Awards and the SAI Global Systems Excellence Awards.

2012 will be the 24th year of the Australian Business Excellence Awards which

have provided the country’s premier showcase for distinction, quality and merit.

During that time the achievements of a wide-range of organisations have been

acknowledged, regardless of size or industry.

To attain recognition, organisations are assessed across a set of internationally

recognised criteria which underscore commitment to not only sustaining

bottom line results but to superiority of service, commitment to customers,

philanthropic ideals, ethical behaviour and environmental sustainability.

The SAI Global Assurance Group also recognises achievement and excellence

in SAI Global systems implementation and certifi cation. The winners have

demonstrated commitment to innovation, excellence and leadership within their

categories and have been able to provide substantial examples and quantitative

results. They have gone above and beyond the standard requirements of their

certifi cation to continually improve and propel their organisation forward.

So book your team table and enjoy a fabulous

evening and be inspired by some of Australia’s

best organisations.gala gala awardsawardsdinnerdinner6.30pm Pre-dinner drinks

7.15pm Evening commences

11.00pm Evening concludes

Dress Semi-Formal

Tickets $295 per person

To secure your seats visit

www.saiglobal.com/awards

or call 1300 650 262

approachapproach

8.15AM REGISTRATION AND COFFEE

9.00AM WELCOME REMARKS

Duncan Lilley, Global Head – Assurance, SAI GLOBAL

programprogramWednesday 17 October

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9.10AM PLENARY 1: KEYNOTE

Committing to Continuous Transformation for Sustainable Success

The Australian Industry Group (Ai Group) is a peak industry association in Australia which along with its affi liates represents

the interests of more than 60,000 businesses in an expanding range of sectors including: manufacturing; engineering;

construction; automotive; food; transport; information technology; telecommunications; call centres; labour hire; printing;

defence; mining equipment and supplies; airlines; and other industries. In our keynote presentation Innes Willox will provide

insights and analysis - in an Australian and international context - on areas such as:

• The importance of innovation for future growth

• Shifting paradigms and thought leadership

• Seizing the opportunities which uncertainty brings

Innes Willox, Chief Executive, AUSTRALIAN INDUSTRY GROUP

10.10AM PLENARY 2: INNOVATION CONVERSATION

Creating the Future of Your Organisation

When change, and therefore uncertainty, is accelerating, a clear view of the future for an organisation may be nearly impossible

to imagine. And if they are lumbered with rigid systems, management and customer approaches, then moving into a new

direction is very diffi cult if the operating environment changes dramatically. In this conversation our panellists will discuss

the key issues for business moving into unforseen futures such as leadership, vision, innovation, collaboration and how the

implementation of the ABEF lays the foundation for these to occur:

• Leadership development

• Business model innovation

• Collaboration and participation across the organisation

• Creating alterative futures for your organisation

Anna Papile, General Manager – Business Transformation, COMPUTERSHARE Winner Australian Business Excellence Gold Award 2010 and Silver 2009

Dr Eddie Blass, Professor of Leadership Development & Director, Postgraduate Education, Faculty of Business and Enterprise, SWINBURNE UNIVERSITY OF TECHNOLOGY

11.00AM MORNING TEA

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11.30AM PLENARY 3: CASE STUDY

Leveraging the ABEF to Set Strategic Direction in a Changing Operating Environment

UnitingCare Wesley Adelaide, an agency of the Uniting Church, provides a wide range of innovative and high quality services across South

Australia encompassing a growing range of community engagement and community development initiatives. With over 1,500 paid and

volunteer staff the organisation faces new challenges as the environment in which it operates is changing dramatically – with State and

Federal Government led reforms in Ageing, Disability, Mental Health, Housing, Early Childhood and Child Protection and the regulation of

Not for Profi ts coupled with the impacts of economic uncertainty and corresponding demands on social services. Simon will discuss how

UnitingCare Wesley Adelaide is preparing for these challenges and the organisation’s future, including:

• Ensuring the core business is underpinned by the ABEF philosophy

• Keeping organisational reform consistent so continuous improvement is not lost in the noise of everyday business

• Maintaining a longer term focus on the organisation’s legacy

• Measuring a range of indicators for success not just growth

• Building an openness to opportunity, fl exibility to take on board changing conditions and new ideas

Simon Schrapel, Chief Executive, UNITINGCARE WESLEY ADELAIDE Winner Australian Business Excellence Bronze Award 2011

12.20PM PLENARY 4: 3D INTERVIEW

Building Flexibility Into the Organisation to Manage Bust and Boom Cycles

Whilst the GFC in 2008 spelt a dramatic drop in demand and business for many organisations, the opposite occurred for organisations

such as Main Roads Western Australia (MRWA). As part of a response to stimulate the economy Governments injected funds into a

range of initiatives focussed on Nation Building seeking to “support jobs today by building infrastructure we need for tomorrow”. This 3D

interview will analyse how main Roads was able to deliver its component as a result of the ABEF foundations it already had in place and

positioned it to be able to continue that response in light of the resurgent resources sector.

Menno Henneveld, Managing Director, MAIN ROADS WESTERN AUSTRALIA

Alan Colegate, Manager Business Performance, MAIN ROADS WESTERN AUSTRALIA

Graham Gillies, Manager Maintenance Delivery, MAIN ROADS WESTERN AUSTRALIA Winner Australian Business Excellence Silver Award 2011

1.00PM LUNCH

improvementimprovement4.30PM PLENARY 7: TABLE TALK

Maintaining Momentum, Inculcating a Continuous Improvement Culture and Developing an Overarching Excellence Philosophy to Drive the Organisation into the Future

ABEF winning organisations will pose their most pressing questions which the delegates will be asked to workshop at their tables and

present their ideas to the group for discussion and analysis.

Fintan Persse, Business Systems Manager, DORIC GROUP Winner of Australian Business Excellence Gold Award and Excellence Medal 2010

Stephanie Attard, Executive Director Reform and Support Services, Queensland Courts Service, QLD DEPARTMENT OF JUSTICE AND ATTORNEY-GENERAL Winner of Australian Business Excellence Foundation Award 2011

5.15PM CLOSING

6.30PM PRE-DINNER DRINKS

7.15PM GALA DINNER & AUSTRALIAN BUSINESS EXCELLENCE AWARDS INCORPORATING THE SAI GLOBAL SYSTEMS EXCELLENCE AWARDS

Hosted by MC BARRY COLEMAN

11.00PM GALA DINNER CONCLUDES

2.20PM PLENARY 5: EXPERT EXCHANGE

Aligning and Connecting Various Continuous Improvement (CI) Practices within Your Organisation

In this exposition-style session engage with Continuous Improvement professionals on how their organisations align approaches and tools

for a cohesive continuous improvement program.

• Poster Exhibition with creators explaining their integrated CI Models

• Mini discussion groups for particular tools: Lean Six Sigma, Optimisation

• Full Group Q & A from panel from FAQs lodged in the fi rst part of the session

3.10PM CONCURRENT 6A: ABEF CASE STUDY

Customer Focus: Successful Customer Acquisition with Strategic Implementation of the ABEF

In November 2008 DownerMouchel (a JV between Downer Australia and Mouchel - UK ) was formed for the specifi c purpose to tender,

win and deliver road and asset management and maintenance services under the Main Roads Western Australia Integrated Service

Agreements (ISA) form of contract. This case study will explain the strategic journey taken which saw the organisation be awarded

three out of three ISAs for the proposals they submitted.

Stuart Torpy, General Manager, DOWNERMOUCHEL JVJohn Oliver, Manager – Performance, DOWNERMOUCHEL JV Winner of Australian Business Excellence Category Award – Customer and Market Focus 2011

OR CONCURRENT 6B: SAI SYSTEMS SHOWCASE

Case Study: Integrated Management Systems at Willow Ware Australia

Willow Ware Australia, a 125 year old family-owned and run Australian plastic housewares manufacturer was the 2011 Systems Award

winner for the successful integration of a number of certifi ed Management Systems, including, but not limited to, Quality Management,

Environmental Management and Occupation Health and Safety Management. This case study will examine how the company has

successfully implemented quality management to become one of the largest Australian-owned plastics manufacturers competing heavily

against the cheaper labour countries of China, India and Central Asia.

Ralph Wilson, Chief Executive Offi cer, WILLOW WARE AUSTRALIA Winner SAI Global Integrated Management Systems Award 2011

4.00PM AFTERNOON TEA

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WORKSHOP 1

Beginning your ABEF Journey and setting up a Foundation of Quality Management

Implementing the ABEF can at times seem like a complex

task. Many organisations fail to recognise that developing

organisational capability to achieve sustainable performance

is a journey. This workshop explores how a focus on quality

management provides the essential foundation to business

excellence. Learn from real case studies how organisations

have used effective process management to begin the

excellence journey and to develop the essential quality

foundation for the implementation of the ABEF. Understand

the important relationship between ISO 9001 and the ABEF.

The annual Australian Business Excellence Conference sets the standard for quality and continuous

improvement learning. This year’s program will showcase organisations whose implementation of

the Australian Business Excellence Framework (ABEF) has enabled them to continue moving in new

directions despite the diffi cult and changeable conditions.

SPECIAL ADVANCE AND EARLY-BIRD PRICING FOR A LIMITED TIME

To register online, or for further information go to

www.saiglobal.com/awards or email awards@saiglobal.com

WORKSHOP 2

The ABEF and the Supply Chain

Organisations that have implemented the ABEF are

rapidly recognising the inter-related nature of their supply

chain. Achieving supply chain improvement is critical

to the continued global competitiveness of Australian

organisations. This workshop explores how the ABEF can

play an essential role in improving and integrating your

supply chain. Learn from case studies of organisations that

are committed to developing effi cient and effective supply

chains that deliver increased value to customers and other

stakeholders. Learn how the ABEF provides a powerful

Excellence Scorecard to evaluate the performance of your

entire supply chain ensuring the continued improvement

of stakeholder outcomes. Understand how you can change

the relationship with your suppliers and customers to

achieve win-win-win outcomes.

GENERAL ADVISORY SERVICES & WORKSHOPS

Improvement Solutions

SAI Global’s Improvement Solutions team offers a broad range of

services to develop lasting leadership and management systems

and process improvement programs. Improvement Solutions is the

custodian of the ABEF and is internationally recognised through

its membership of the exclusive Global Excellence Models Council.

The services provided by Improvement Solutions can take an

organisation-wide approach to creating an environment for sustainable

performance. We focus on developing your people and organisational

capability to sustain performance. For more information, email

improve@saiglobal.com or call 1300 650 262.

TAKE ADVANTAGE OF ADVANCE AND EARLY-BIRD PRICING

Secure your seat at Australia’s premier Business Excellence forum with Advance and Early-Bird registrations now open.

Demystifying Business Excellence

Demystifying Business Excellence is a one-day

introductory workshop that delves into the theory

and practices of the ABEF. It enables you to gain

a clear understanding of the ABEF and how it is

best leveraged to drive continuous improvement

to deliver business sustainability. In the lead up

to the conference, SAI Global will be scheduling

a series of these introductory workshops in most

Australian capital cities. If you are unfamiliar

with the ABEF, we encourage you to attend these

workshops to ensure you get the most value from

the conference. For more workshop dates and

locations go to www.saiglobal.com/awards.

post-conferencepost-conference workshops workshops

Thursday 18 October | 10.00am-3.00pm

Langham Hotel Melbourne

REGISTRATION FORM TO REGISTER ONLINE visit www.saiglobal.com/awards and follow the links

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PRICING (Please circle your selection) Advance Early-Bird Standard

All prices are GST Inclusive Pay by 25 July 2012 Pay by 19 September 2012 After 19 September 2012

PACKAGES

Gold Package – Save $300 (Conference + Awards + Workshop) $1,194.00 $1,354.00 $1,514.00

Silver Package – Save $100 (Conference + Awards) $944.00 $1,044.00 $1,144.00

INDIVIDUAL OPTIONS

Conference only $849.00 $949.00 $1049.00

Half Day Workshop Only Choose from WS1: Beginning your ABEF journey and setting up a foundation of Quality Management or WS2: The ABEF and the Supply Chain

$450.00 $510.00 $570.00

Awards Dinner only $295.00 $295.00 $295.00

NOTE: Group bookings (3+) will receive the same discount as ‘Early-Bird’ booking rates.

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For more information about the Australian Business Excellence Conference & Awards 2012 or the Australian Business Excellence Framework, visit our website www.saiglobal.com/awards or call 1300 650 262

ABN 67 050 611 642

R E G I S T E R E A R LY & S AV E ! R E G I S T E R E A R LY & S AV E ! R E G I S T E R E A R LY & S AV E !

Australian Business Excellence Conference & Awards 2012