cbc sales associate guide

8/8/2019 CBC Sales Associate Guide

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Coldwll Bakr CaSals Assoca Rsourc Gud

CBC Sales Associate Guide_v1.0_122010


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Coldwll Bakr Ca Sals Assoca Rsourc GudAs a Coldwell Banker Caine associate, you have access to a ull array o support services and resources availablethrough your local ofce, the company and the Coldwell Banker corporate network. Utilize this guide as a quickreerence to help you take advantage o all Coldwell Banker Caine agent resources.

Contents

Sales Ofce .............................................................................................................................................................4

Hours o Operation ..........................................................................................................................................4

Ofce Closed Holidays .....................................................................................................................................4

Building Access ................................................................................................................................................4

Sales Ofces and Sta ......................................................................................................................................4

Ofce Sta ........................................................................................................................................................ 5

Ofce Level Resources ..................................................................................................................................... 5

Basic Ofce Supplies .................................................................................................................................. 5Basic Business Postage .............................................................................................................................. 5

MLS Lock Boxes .......................................................................................................................................... 5

Business Cards ........................................................................................................................................... 5

Agent Billing................................................................................................................................................ 5

Direct Deposit .............................................................................................................................................6

Signs, Riders and Flier Boxes ...........................................................................................................................6

Computers, Sotware, Copiers and Faxes ........................................................................................................6

Telephone/Voicemail System .....................................................................................................................6

Full Blackberry Inrastructure .....................................................................................................................6

Computer Network .....................................................................................................................................6

Company-Provided E-mail ..........................................................................................................................7

Sales Meetings .......................................................................................................................................................7

Floor Duty .........................................................................................................................................................7

Company Resources ...............................................................................................................................................8

Easi Department ...............................................................................................................................................8

Marketing Department .....................................................................................................................................8

Company-Sponsored Advertising ..............................................................................................................8

Agent Headshots ........................................................................................................................................9

Accounting Department ...................................................................................................................................9

Concierge Department .....................................................................................................................................9

Relocation Department ....................................................................................................................................9


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Online Tools ..........................................................................................................................................................10

CaineNet .........................................................................................................................................................10

Coldwell Banker Works ...................................................................................................................................10

LeadRouter ......................................................................................................................................................10

Agent Resource Appendix .....................................................................................................................................11

Smartnet Internet Ordering ........................................................................................................................... 12

Commission Payment Process .......................................................................................................................13

Download Snapshot Viewer Instructions ...................................................................................................... 14

Sample Commission Statement .................................................................................................................... 16

Webmail Guide ............................................................................................................................................... 17

Setting Up Your E-mail Signature in Webmail ............................................................................................... 18

Floor Duty: Call Forwarding Guide ................................................................................................................ 19

Easi Agent Guide ............................................................................................................................................20Flier and Brochure Policy ............................................................................................................................... 21

Just Sold Card Policy.......................................................................................................................................22

Property Photos: Naming Policy and Saving to FTP ..................................................................................... 23

Ad Copy Guidelines: Abbreviation and Fair Housing Compliance ...............................................................24

Submitting Ad Copy and Remarks ................................................................................................................. 25

Property Photography Guide: Maximizing your Photos................................................................................26

Company Advertising: Pricing and Deadlines ...............................................................................................28

Credit Card Service .........................................................................................................................................29

Logging in to CBWorks ...................................................................................................................................30

LeadRouter Agent Guide ................................................................................................................................ 32

Proessional Agent & Sta Headshots .......................................................................................................... 33

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SaleS Office

Your sales oce is your rst and primary level o daily support. Your oce sta and Broker-in-Charge areavailable to answer questions, oer advice and help you transact business smoothly and eciently.

HOurSOfOperatiOn Monday Friday, 9:00am 5:00pm

Office clOSedHOlidayS New Year's DayGood FridayMemorial DayIndependence DayLabor DayThanksgiving (Thursday & Friday)Christmas Eve/Christmas Day

Building acceSS

As a sales associate, you have key card access to all exterior doors at your primary sales oce. The main

door will remain unlocked during regular business hours. Your key or key card is required to access the maindoor when the oce is closed and secondary doors at all times.

SaleS OfficeSand Staff

Greenvie Oce: 111 Wiiams Street, Greenvie, SC 29601 | 864.250.2850

Fritzi B. Barbour,Vice-President/Broker-in-Charge

Greer Oce: 218 Trade Street, Greer, SC 29651 | 864.877.0181Spartanburg Oce: 340 East Main Street, Suite 100, Spartanburg SC 29302 | 864.585.8713

Susan Clary,Vice-President/Broker-in-Charge

Easey Oce: 200 East First Avenue, Easey, SC 29640 | 864.859.5150Seneca Oce: 310 123 ByPass, Seneca, SC 29679 | 864.882.0168

Alan Abshire,Broker-in-Charge

Main Street Rea Estate Gaery: 428 South Main Street, Greenvie, SC 29601Buter Road Rea Estate Gaery: 150 Tanner Road, Suite C, Maudin, SC 29607

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CharlianneWyatt

5

Office Staff

AshleyAndrews

RachelLawrence

LindaSaunders

ReahSmith

Office level reSOurceS

Coldwell Banker Caine provides a variety o resources to sales associates to support your business. Theollowing services are available through your sales oce. Contact your oce sta or questions regardingthese resources.

BasicOfficesupplies

Oce Supplies including pens, copy paper, note pads, staples, paperclips, etc. are provided in sales oces.Please see a member o your oce sta to obtain company-provided supplies.

Oce supplies not provided by the company (personal printer ink cartridges, specialty pens, etc.) areavailable or agent purchase at discounted rates through our partnership with FSI. For account orderinginormation, see the FSI Smartnet Internet Ordering guide in the Agent Resource Appendix.

BasicBusinesspOstage

Basic business postage or a limited number o regular mail pieces is available and postage machinesare located in each sales oce. Bulk mailings and personal promotion mailings are at agent expense. Forinormation on utilizing the postage machines, please consult a member o your oce sta.

Mls lOckBOxes

MLS lock boxes are available through your sales oce. Please consult a member o your oce sta to learnabout the check-out procedures or lock boxes.

Businesscards

Company business cards should be ordered through your oce sta. As a new agent, your rst order o 500business cards is complimentary. Reorders are at agent expense. All Coldwell Banker Caine business cardsmust ollow company identity guidelines.

agentBilling

Items including postcards, business cards, collateral materials and company advertising can be purchasedand then billed to you through Agent Billing. Oce sta maintains agent billing statements. Agent billing ispaid monthly.

ElizabethWalker

DebraWoolbright


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directdepOsitColdwell Banker Caine oers direct deposit o commission payments to your bank account.

For inormation on the program and how to enroll, see the Direct Deposit Program guide in the Agent ResourceAppendix.

signs, ridersand flier BOxesStandard yard signs, Open House signs and sign riders, (Under Contract, New Price, Sale), are suppliedby the company. These may be picked up in the Sign Room o your sales oce. Once you remove a signrom a property, it is to be returned to the designated area o your sales oce. Consult your oce sta orinormation on the use o company signs.

In Greenville County, Open House signs are regulated by city/county ordinance and may only be put outater 7pm on Friday, and they must be removed by 7amthe ollowing Monday. These signs are to be removedand returned to the sales oce.

Name riders or each individual are the nancial responsibility o the sales associate. The oce manager willbe glad to order those or you. Our preerred source is Lowen Sign Company. The preerred rider is #25P-180 with either red lettering on white or black lettering on white. The rider consists o your name and phonenumber. The costs or these are based on the number o riders you order.

cOMputers, sOftware, cOpiersand faxes

Each oce has a copy/ax/scanner/printer machine and a limited number o computer stations or agentuse. Consult a member o your oce sta or instructions on using this equipment.

telephOne/VOiceMail systeM

All agents are provided an oce phone, local and long-distance business calls, and access to the companyvoicemail system. Voicemail can be accessed in the oce and remotely. Contact your oce sta orinstructions on utilizing your oce's phone and voicemail system.

full BlackBerryinfrastructure

Coldwell Banker Caine supports e-mail through Blackberry and other smart phones. The ee or setup is$100. For inormation on setting up your device, consult a member o your oce sta.

cOMputer netwOrk

Coldwell Banker Caine provides a network inrastructure including internet access and company e-mail.

Coldwell Banker Caine provides and installs Symantec antivirus sotware company-wide and or all salesassociates at no charge. It is the policy o Coldwell Banker Caine that all sales associates PC's and laptopsthat connect to the network within their respective oces have this antivirus sotware installed. Thissotware protects the Coldwell Banker Caine network and your personal PC/laptop regardless o whereyou connect. Coldwell Banker Caine provides one license or the PC/laptop that you connect to the Cainenetwork while in the oce. Please see your oce sta or details and to schedule an installation with theCaine IT Support Team.

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cOMpany-prOVided e-Mail

The e-mail system is intended to be a communication and collaboration system or our internal and externaluse. The e-mail system is not designed to be a le storage system. We have implemented a policy that willallow or e-mail messages to be kept in the user's inbox and associated olders or a period no longer than60 days. Once a message becomes 61 days old, it will be purged rom the user's mailbox. This will includethe Inbox, Sent Items, Deleted Items, Drats, and any user created older within the mailbox that contains

e-mail messages. This does not include Contacts or Calendar items.

Your coldwellbankercaine.com or cbccaine.com e-mail account should be used exclusively or businesscommunications. Our Internet communications circuits are intended or business use only. Please rerainrom "surng" non-business related web sites. The amount o viruses, adware and spyware that we havebeen discovering is excessive. By helping us limit our internet activities to business use, our exposure tothese system damaging events will be signicantly reduced.

For inormation on how to access company e-mail, see the WebMail Guide in the Agent Resource Appendix.

salesMeetings

Sales Meetings are held at each oce weekly and provide agents with inormation on companyannouncements, educational inormation and the opportunity to share inormation with ellow agents.

Greenville - Williams Street: Wednesdays at 9am (no meeting the last week o the month)

Greer: First three Wednesdays o each month at 9am

Spartanburg: Tuesdays at 10am (no meetings the last week o the month)

Easley: First and third Wednesday o each month at 9:30am

Seneca: Second and ourth Wednesdays o each month at 9:30am

flOOr dutyEach oce maintains a Floor Duty schedule to ensure that there is an agent to cover incoming phonecalls on weekdays and weekends - this ensures that we deliver great service while providing the agentan opportunity to pick up business. For inormation on your oce's foor duty schedule and foor dutyguidelines, contact your oce sta.

For instructions on how to orward the oor duty phone number to your cell phone, see the Floor Duty CallForwarding instructions in the Agent Resource Appendix.

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cOmpany reSOurceS

Your second level o business support is at the company level. The Easi, marketing, accounting, conciergeand relocation departments provide service and support to all Coldwell Banker Caine sales oces.

eaSi department

Coldwell Banker Caine's Exceptional Agent Services Initiative team provides company-wide support orlistings, closings, fiers and postcards. Easi is responsible or the ollowing unctions:

New Listings/Price Changes Entry into Paragon Entry into Celebro (company advertising sotware) Entry into coldwellbankercaine.com (automatically populates within 24 hours o Paragon entry) Entry into Appointment Center Creation o fiers

Pending Sales/Closings

Update status in Paragon Update status in Celebro (company advertising sotware) Process closing/commission

Collaterals/Postcards Creation o agent-requested postcards/collateral materials Creation/mailing o agent-requested Just Sold Cards

For additional inormation and instructions, see the Easi section o the Agent Resource Appendix.

marketing department

The marketing department is responsible or company-wide advertising, the creation o company-widecollateral materials and publications. The marketing department also serves as a resource or agents whowish to advertise in company-sponsored ads or who wish to advertise independently.

cOMpany-spOnsOred adVertising

Coldwell Banker Caine oers company-sponsored advertising in publications across our service area. Inaddition to promoting new listings and open houses, we also oer agents the opportunity to advertise atdiscounted rates.

Please see the Agent Resource Appendix or inormation and deadlines or current company advertising in yourmarket.

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agentheadshOts

All agents are required to have proessional quality headshots or use on business cards, fiers and incompany advertising. The marketing department will oer sessions with a proessional photographer on aquarterly basis at no charge.

Agents are also welcome to purchase headshots separately, and the marketing department oers a list

o preerred photographers in each market. All o these photographers can provide you with high quality,proessional headshots as well as more casual, liestyle-oriented photographs.

All agent photos that are to be used in any company related materials must be proessional in nature, with aneutral background and business attire and provided to the marketing department in high-resolution, digitalormat.

Please see the Agent Resource Appendix or inormation on preerred photographers in your market.

accOunting department

Coldwell Banker Caine's accounting department processes commissions and provides commissionstatements to agents. Our accounting department also accepts credit cards to pay or agent expenses.

Please see the Agent Resource Appendix or inormation on enrollment in the Credit Card Program and theCommission Payment Process.

cOncierge department

Coldwell Banker Caine provides concierge services to individuals who buy or sell their home with our agents.The concierge director maintains vendor lists o high-quality, licensed and insured area contractors andservice providers including cleaning services, lawn maintenance, painters, moving companies, renovationspecialists, etc. A current list can be accessed on CaineNet or by contacting the concierge director.

relOcatiOndepartment

Coldwell Banker Caine is aliated with Cartus, Sirva, ERC and 40 other third-party relocation companies. Ourrelocation department is responsible or business development, corporate relocation, inventory properties,incoming and outgoing reerrals and certiying agents with Cartus and USAA. For additional inormation onour Relocation Department, consult your oce sta.

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Online tOOlS

In addition to physical resources at the sales oce and corporate level, Coldwell Banker Caine also providesaccess to a variety o online resources that can be accessed 24-hours a day.

cainenet

CaineNet (www.cainenet.com) is Coldwell Banker Caine's intranet site. All agents are provided with a uniqueusername and password or CaineNet when joining the company. CaineNet oers the ollowing inormation:

Company news and announcements Real estate related articles/links Company collateral materials (downloadable PDF versions) Concierge vendor lists Current homes or lease through our property management department Company orms (relocation, advertising, etc.) Company phone lists Postcard gallery

cOldwell BankerwOrkS

Coldwell Banker Works (http://cbworks.coldwellbanker.com) is Coldwell Banker's corporate intranet site.In addition to company and industry news, CBWorks also provides access to marketing resources, trainingmodules, presentation templates and online courses.

For instructions on setting up your CBWorks account, see the CBWorks Guide in the Agent Resource Appendix.

leadrOuter

Coldwell Banker Caine utilizes LeadRouter, Coldwell Banker's proprietary lead management sotware, totrack online leads and bring them straight to sales agents or rapid-response. The program takes onlineinquiries or agent listings, as well as outside listings on our website, and converts them to phone messagesthat are delivered straight to your mobile phone. LeadRouter sotware allows you to track and manage leadsonline through the LeadRouter section o CBWorks. Agents new to LeadRouter must take mandatory trainingonline beore they can begin receiving leads. This training can be ound on Coldwell Banker Works in theColdwell Banker University section.

For inormation on setting up and using LeadRouter, see the LeadRouter Guide in the Agent Resource Appendix.

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agent reSOurce appendix

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Si Ofc SmARtnetir OrdrgUse CBC's Discount to Save on A o Your FSI Oce Suppies!

How do I ogin?1. Go to the FSI website: www.sioce.com.2. Go to FSI Current Customer Login in the top right

corner o the page.3. Enter your Username: cbcagent and Password: cbcagent

and click on Log On.

How do I begin an order?First, select the CBC oce location you wish to have yourorder delivered to. Use the drop-down to highlight thelocation and then click on Change Attention Name.

Quick Order Access to over 60,000 items!I you already know the stock numbers o the items thatyou need, you can click here. This will bring you to a blanktemplate that you can key directly in to. You can key in MrPrex, Item #, or just the Item # with no prex, quantity,and even a line item comment (who the item is or). Iyou dont know the prex, key in the item number and itwill search or your choices in our database.

Search Center or Browse CataogSearch by keyword or item number. Filter down to specicitem requirements. I you type in a stock# and it does not

come up, try it in Quick Order. Quick Order will bring upall items in our system, not just our catalog items. Try outthe Compare eature to quickly compare product details!

My FavoritesYou can add any item to this page to have quick orderaccess. You can order all or one o these items quickly andeciently without searching through the whole catalog.You can set up as many lists as needed. Also, use thecomments line to make notes that print on your order!

Favorites Speed Order

Combines your Quick Order template with the itemsyou order most oten out o your My Favorites listing!The astest way to order! Once the item you want appears,you can click on Add to Favorites to add to your personallist, Buy Now to purchase and check out, or Add toCart and continue shopping. You can check on yourorder at any time by clicking on View under the headingShopping Cart (yellow block, lower right hand column).

Can I nd suppies or my printers?Yes, you can use either the Machine Matching Tool or HPPrinting Supplies to help you nd what you need.

Can I order Custom Stamps & Namepates?Yes, you can click on Xstamper and build your ownPreview right on your screen!

Can I make changes to my order?You can make changes at any time by clicking on ViewCart. Deleting Items: I you view cart in Exploded View, aDelete button is ound beside each item. I in StreamlineView, place a check mark in the box on the let o theitem(s) you wish to delete. At the top o your cart, clickon the drop-down menu beside Add Selected Items to

Favorites List and highlight Remove Selected Itemsand make sure you click on Go! To delete an entireorder, click on Delete Order. To change a quantity, justclick in the quantity block, type in your quantity and clickon the Update button.

How do I compete my order?1. Click on Order under Shopping Cart in the yellow

block in the lower right column.2. In the PO# Field, enter your LAST NAME or tracking3. Put your name in the Attention Field.4. Enter your Credit Card Type, Card # and Name on Card

5. Click Submit Order to complete the transaction.6. Delivery is typically NEXT DAY i ordered beore 3 PM,but i it is an item you must have, please contact yourFSI Customer Service Representative or assurance.

Can I put my order on hod & come back?Just click on View under Shopping Cart. This wildisplay your entire order, dollar amounts, total, shippinginormation, and comment lines. Click Hold Order toplace the order on hold. You can then click on Hold Orderswhen you are ready to open and complete the order. Clickon the Order # to open.

How do I ogout?Click logout under Member Sign On to exit the system

Need additiona hep?Contact your FSI CustomeService Representative LindaJohnson at 277-1466, ext. 14 (o800-759-4959), and she'll be gladto help!

FSI Ofce Smartnet Internet Ordering_12.2010 12


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Commission Payment Process_12.2010 13

We are pleased to make your commission payments in the manner that is mostconvenient or you. Commissions can be received through either a check or a directdeposit into your bank account. Regardless o your chosen method o paymentyou will receive an enhanced commission statement that not only provides detaior that specic transaction, but also provides inormation regarding your year-todate and plan-to-date transactions.

EnromentPayment by check - There is no enrollment action required to receive yourcommission payment via a regular check. There will be a $3.00 processing eededucted rom each regular check processed.

Direct Deposit - Enrollment in the Direct Deposit program is accomplished bycompleting the Direct Deposit Authorization Form which is available in the oceor on CaineNet.Atalltimesyourinormationwillbemaintainedinasaeandconfdential

manner.Changestotheaccountinormationcanbemadeatanytimebynotiyingthe

accounting department in writing.Initialenrollmentandanychangestoaccountinormationtakes10business

days to clear all banks involved.Anewormwillbecompletedeachyearwiththerenewaloyour

Commission Schedule and your Independent Contractors agreement.

How It Works - TimingPayment by check - Closings received by the accounting department beore 2:00pmwill be processed on the day they are received and are mailed to the agents homeaddress. Alternatively, check may be picked up at the Broad Street oce ate4:00pm.

Direct Deposit - Closings received by the accounting department beore 2:00pm wilbe processed on the day they are received. The processing includes the initiationo a deposit into the bank account you have designated. The timing o the receipo these unds into your bank account may vary depending on your bank, but it is

typically only one day.

StatementsAn enhanced commission statement is provided regardless o your method opayment. I you receive a check the statement will be part o the check documentI you are paid via direct deposit you will receive an e-mail indicating the deposithas been initiated. This e-mail will contain an electronic version o the commissionstatement. In order to view your commission statements, ollow the instructionsto "Download Snapshot Viewer Instructions" on pages 14 & 15. Any questionsregarding commissions should be directed to the accounting department.

HIGHlIGHTS

Daily processingo commissionpayments.

Direct Deposit

eiminates the needto go to the bankand provides asecure, convenientmethod or receivingcommissionpayments

Enhanced

commissionstatement, which isprovided with bothchecks and directdeposits, providesyear-to-date and pan-to-date earnings aswe as inormationregarding your

current positionwithin your speciccommission pan.

Cosso PayProcss


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Agents on Direct Deposit will receive an e-mail similarto this one when a closing has been processed and theyare being paid. I you cannot view the document attachedto the e-mail, click on Snapshot Viewer Download andProtection.

You will be re-directed to the website below. Next, clickon the word downloadable.

You will be re-directed to the website below. Next, clickon the button download.

Click on Run, then when prompted, click Run again.

Click Yes.

Download Snapshot Viewer Instructions_12.2010 14

Dowload SapshoVwr isrucos

You wi need to downoad the Snapshot Viewer program in order to view your commissionstatements. Foow the instructions beow or quick and simpe instaation.


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Setting Up Your E-mai Provided through WebMaiToaccesswebmail,openInternetExplorerandentertheollowingaddressinto

the address bar: http://webmai.codwebankercaine.com/owa.Set upadesktopshortcut orquick accessPositionyourmouseanywhere

on the white area on the screen and right-click your mouse. Select CREATESHORTCUT and click OK.AnewshortcutnamedMicrosotExchangeOutlookWeb Access will appear on your desktop.EnteryourUsername and Password and click logOn (On initial setup, you wil

be directed to a second screen with language and time settings. Cick OK.)

SetDeletedItemsoptionclickonOPTIONS at the top o the screen. Thenclick DElETED ITEMS on the bottom o the let column. Click the CHECK BOXto empty the deleted items older on logo.

Hepu Tips:WebMailwillautomaticallylogoutater15minutesoinactivity.ItemsinyourMailolders(inbox,sent,drats,deleted)willbepurgedater60

days.Fileattachmentsarelimitedto10MB.

WebMail Guide_12.2010 17

Move Contacts romthe Goba AddressBook to My Contacts: Select MAIL from the left

sidebar

Click NEW (as to send anew emai)

Click TO in the address bar

Highlight the name you

want to add to your contactist rom the goba addressbook

Right-click on the name andchoose ADD TO CONTACTS

SAVE and close

Repeat this until you movea parties needed rom thegoba address book to yourcontacts

Create Contact lists: Select CONTACTS from theet sidebar

Create New Folder

Name the folder with thename o your contact group

Left-click on a contact anddrag and drop it in yourcontact oder

Continue with additionalcontacts

Note: contacts from thegoba address ist cannot bepaced in a distribution istunti they are rst saved inyour contacts

Questions?Contact your Oce Sta iyou have questions or needassistance

Wbmal GudUse Codwe Banker Caine's E-mai System


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Sg Up Your e-alSgaur Wbmal

Setting Up Your E-mai Signature

1. Log in to your WebMail account and select OPTIONS in the top right menu.

2. Go to MESSAGING - then go to E-mail signature and type in your name, position, Coldwell Banker Caine,

address, phone numbers, e-mail address and web address. Use black or blue ont only, ormat text inCalibri or Arial, 11 pt ont size.

3. Copy and paste the ollowing statement under your signature:

This email may contain advertising or solicitation of goods or services. CLICK HERE if you wish toopt-out of receiving further advertising or solicitation of goods or services.

Setting Up Your Email Signature in WebMail_12.2010 18


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During Business Hours

At the beginning o your foor duty shit (i.e. 9:00 am, 11:30 am, 2:30 pm, during the week), it will be the responsibility othe foor duty agent coming on duty to orward the foor duty DID# to their cell phone or oce DID. Floor duty will betaken in the oce.

Please do not use the Find Me/Foow Me eature.Use the Forward A Cas eature ony.

Forward a cas through the Nuvox Web Porta:http://voxip.nuvox.net/ogin.phpEntertheoordutyDIDtelephonenumber:_______________

Entertheoordutypassword:__________SelecttheCa Treatment tabSelect:Forward A CasInthedropdownbox,select:Dia this #EnterthephonenumberyouwantcallstobeorwardedtoClick:Make ActiveOntheletsideothescreenselect:log Out o my Porta

During Non-Business Hours, Weekends & HoidaysThis procedure will be ollowed evenings (5:00 pm), Saturday, Sunday and Holidays, (i.e. 9:00 am and 1:30 pm). Theagent coming on dutyintheevenings,Saturday,SundayandHolidayswillorwardthe_______________numberto

their cell phone.

Please do not use the Find Me/Foow Me eature.Use the Forward A Cas eature ony.

Forward a cas through the Nuvox Web Porta:http://voxip.nuvox.net/ogin.phpEntertheoordutyDIDtelephonenumber:_______________Entertheoordutypassword:__________SelecttheCa Treatment tabSelect:Forward A CasInthedropdownbox,select:Dia this #

EnterthephonenumberyouwantcallstobeorwardedtoClick:Make ActiveOntheletsideothescreenselect:log Out o my Porta

Nuvox Customer Service: 800-600-5050

To Change your Nuvox Password:ClickonthetabcalledMy Phone at the top o the pageClickonReset My Password - put in your new passwordBesuretoclickonMake Active

Floor Duty Call Forwarding Guide_12.2010 19

loor DuyHow to orward foor cas to your phone


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eas Ag GudYour Guide to Codwe Banker Caine's Service Team

What is EasiEasi (Exceptional Agent Services Initiative) is an improvedway to oer Coldwell Banker Caine Sales Associates expertsupport and services throughout the transaction process.Your Easi Team consists o a centralized team o listing,marketing and closing specialists.

How does Easi oer better services?A Centralized Easi Team consists o experienced listing,closing and marketing specialists who work together toensure quality and eciency in these unctions.

How do I submit a new isting to Easi?Bring your completed listing paperwork to your designatedOce Sta and upload your photos to FTP. An EasiListing Specialist will enter the listing into MLS and e-mailyou a link to the listing in Paragon or your approval. AnEasi Marketing Specialist will veriy that a fier requesthas been received and will e-mail a fier proo or yourapproval. Your new listing will be scheduled to run in theappropriate section o upcoming ads.

What i I have a change to a isting?E-mail your designated Oce Sta describing the change,(price, status, remarks, etc.), and attach any relateddocuments. An owner e-mail is acceptable or everythingexcept or withdrawals, which require Broker approval.You will receive an e-mail acknowledging receipt o thechange, the change will be made in MLS within 24 hours,and advertising and fiers will be updated i needed within24 hours o the listing being entered into MLS.

listing photos and photo changes?Listing photos and replacement photos should be placedin FTP* and ollow Photo Naming Conventions. Photosmust be named with the number of the order you preferin MLS, followed by the room name. (Example: 1 Front, 2Foyer, 3 Kitchen).

Ater placing photos in FTP, e-mail the Easi Team ([email protected]). An Easi Specialist will uploadthe images to MLS, and update advertising and the fier.

*Agents are advised to keep original copies o all photos, asthey will be deleted rom FTP.

How do I request an Open House ad?E-mail your designated Oce Sta with the MLS# and thedate o the open house by noon on Mondays.

How do I request additiona fiers?E-mail your designated Oce Sta and the Easi Team([email protected]) with the request. I nochanges are required, fiers will be printed and placed inyour mailbox. I changes are required, an Easi MarketingSpecialist will e-mail a proo or approval.

How do I process a pending sae?As soon as you have a ully-executed contract, turn in youcompleted contract with Summary o Sale (all sectionscompleted), earnest money (or copy), Seller's disclosurestatement, agency disclosures, and Lead Based Paint doc(i built beore 1978) to your Oce Sta.

How do I process a cosing?Submit your closing paperwork (HUD, Termite, Checkand any other documentation) to your Oce Sta, alongwith your lockbox and sign. The Easi team will promptly

process the closing. I you would like Just Sold Cards oryour sale, complete the Just Sold Card orm and submit toEasi. 60 cards will be sent out on your behal.

How do I request postcards/marketing materia?E-mail your designated Oce Sta and the Easi Team([email protected]) with your request andthe date needed. An Easi Marketing Specialist will createthe piece and e-mail a proo or your approval.

Deadines and turn-around times:

New listings: Must be turned in to Oce Sta by3:00 pm to be entered into MLS and Appt. Center thesame dayNew Fier: 24 hour turn-around rom the time it is

entered into MLSFier Changes/Reprints: Submit by Noon or a same-

day prooOpen House Ad Requests: Submit by Noon Monday or

that weekend's advertising

Easi Agent Guide_12.2010 20


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How to Order Just Sod Postcards:

SubmitacompletedJustSoldCardRequestForm,whichcanbeoundoCaineNet,[email protected] - be sure to copy your oce sta. The subject o the e-mail should be Just Sold Card -Property Address.

RequestsmustbesubmittedinatimelymannerAFTERclosing.Requestssentmorethan30daysaterclosingwillnot be processed.

Postcardswillhaveyourphotoandcontactinormation.Cardsoryourlistingwillhaveaphotoothesoldhome,cards or outside listings will have a generic photo. Just Sold postcards cannot be customized.

60cardswillbemailed(bulkrate)tosurroundingneighborswithhomesinasimilarpricerangeasthepropertysold(addresses will be obtained through Courthouse Retrieval System Real Estate Power Tool).

JustSoldcardsareatnochargetotheagentorthefrst60mailed.Additionalcardsareanagentexpense.

Generalquestionsorproblems?ContactyourOfceSta.

Jus Sold Card Polcy

Just Sold Postcard Policy_12.2010 22

Postcards for CBC listings Postcards for outside listings/FSBO/Unlisted


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Accessing Codwe Banker Caine's FTP SiteThe FTP site allows you to send property photos to the Easi team whether youare in the oce or at home. You must have an internet connection to access FTPOpenInternetExplorer.TypetheFTPaddressintoyouraddressbarandpressenter:

- To access rom in the oce, enter: tp://192.168.10.45/- To access remotely, enter: tp://216.215.180.253/- Seneca agents use the remote address in the oce and remotely.

Loginusingyoure-mailusernameandpassword. To add the FTP site to your browser Favorites ist: select Favorites rom

your Internet Explorer toolbar and scroll to Add to Favorites. Name the link

Property Photos Upload and click OK.To create a Desktop Shortcut:

- Slightly reduce the size o your browser window so that your desktop isvisible

- At the beginning o the address bar beore the tp address, you will seea older icon with a globe inside o it. Click on this older and then holdand drag the icon to your desktop and release the mouse.

- You now have a shortcut on your desktop. To rename it, right-click onthe older, select Rename and type Photo Upload. Press Enter.

Transerring Photos to FTP:

DownloadphotosromyourcameraandsaveonyourcomputerOpentheolderwhereyousavedthephotosandrenamethemaccordingtoCBC naming conventions.

Selectthephotosyouwishtoupload(holdCtrlandclickphotostoselectmultiple at once)

Onceyouselectallphotostoupload,right-clickwithyourmouseoverthehighlighted photos and click Copy

OpenFTP(eitherthroughyourFavoritesinInternetExplorerorthroughyourdesktop shortcut)

LogintotheFTPsiteDouble-clicktheResidentialolderDouble-clickonyourofceolder,thendouble-clickonyouragentolder

Gototoolbar,clickonVieworPage,inthedropdownwindow,clickOpen FTP Windows Explorer. You will be prompted to log-in to CaineNet.

Inyouragentolder,rightclickandselectNewthenselectNewFolderTypethepropertysaddressintothebox,overwritingthewordsNewFolder

and press EnterDouble-clickontheolderyoucreatedtoopenitRight-clickinsidetheolderandselectPasteYourphotoswillnowbecopiedtothisolder.Sendane-mailtoEasi([email protected])andcopyyourofce

manager notiying them that the photos are available in FTP.

Property PhotosNaming and Saving to FTP_12.2010 23

Photo Poicy

All photos must be properlynamed using the order youwant the photos pacedin MlS and dispayed onwebsites pus the room name.Exampe:

1 Front

2 Foyer

3 Dining Room Photos named incorrectly will

not be accepted and the istingand fier wi be deayed.

There is no limit to the numbero pictures you may submit.Keep in mind:

- MlS accepts up to 25pictures.

- All listings (exceptlots/land and NewConstruction) must have ateast 6 pictures upoaded toMlS in order or the istingto dispay oncodwebanker.com.

- Codwebanker.com andcodwebankercaine.comdo not have a imit on thenumber o photos that canbe added to a isting.

- Pease upoad ONlY the

pictures you want to use inMlS, on the websites or inprint media.

When the listing is processed,photos are deeted rom FTP.Agents are advised to savea copy o origina photos ontheir persona computer priorto upoading them to the FTPsite.

Propry PhoosNaming Poicy and Saving Photos to FTP


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Ad CopyStandard Abbreviations

Due to advertising space constraints, it is necessary to abbreviate MLS remarksand Ad Copy. Please reer to the ollowing chart o abbreviations when writing adcopy or your listings:

Ad CopyAbbreviations and Fair Housing_12.2010 24

Fair HousingFedera Fair Housing awsprohibit those seing oreasing property rom usingdiscriminatory anguage indescribing property.

Generay, it is best to usewords to describe the propertyrather than peopeevenimpied discrimination can ead

to ega troube.

Acceptabe Terms No drug users Public Transportation

Nearby Kids Welcome Quiet Neighborhood References Required No Smokers Family Room Merry Christmas

Nursery Traditional Style Single Family Home Gated Community # of Bedrooms Pets Limited to Assistance

Animas Se habla espanol

Terms to Avoid Near Church No Kids

No Handicap Parking Couples Only Traditional Neighborhood Senior Discount Single Person Newlyweds No Play Area Able-Bodied No Migrant Workers Nationality # of Children

Ad Copy GudlsAbbreviations and Fair Housing Compiance

Ad CopyStandard Abbreviations

Fu Word Abbreviation Fu Word Abbreviation

2 car garage 2 C gar Heated Htd

2 story 2 sty Hot Water Heater HWHtr

Acre Ac In-Ground IGAdditional Addl Landscaped Lndspd

Appliances Appls Large Lrg

Basement Bsmnt Master Bath MBA

Bath BA Master Bedroom MBR

Bedroom BR Mountain Mtn

Breakast Brkst Neighborhood Area

Building Bldg Private Pvt

Built Blt Proessional Pro

Ceilings Clngs Room Rm

Community Comm Screen Scrn

Countertops Ctops Square Footage SqFt

Covered Cvrd Subdivision Subd

Dining Room DR System Sys

Downtown Dwntwn Traditional Trad

Fenced Back Yard Fncd Bkyd Whirlpool Whrlpl

Flat Yard Lvl Yd Unnished Unn

Fireplace Fpl With W/

Gas logs in replace Gaslog Fpl Workshop Wkshop

Great Room GR Yard Yd

Country Club CC And &

Hardwood Floors Hdwds Plus +


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Property Photography GuideMaximizing your Photos or Promotion

Property Photography Guide_12.2010 26

Photos in print ads are thisshape - be sure your housewill look good when ormat-ted this way.

Good: High Resolution

Bad: Virtical & Straight-on shot

Good: Horizontal & Angled shot.

Bad: Backlighting, power lines,too much road

Bad: Too Far Away Bad: Too Close Bad: Too Much Driveway Bad: Backlighting & Car in Driveway

Understanding Photo Resoution Adigitalimageismadeupothousandsolittlebitsocolorcalledpixels. Alow-resolutionphotohasrelativelyewpixels,andbecausethepixelsaresospread

out, they make the photo look uzzy and jagged low-res photos are used on web sitesbecause they are a small size and load quickly.

Ahigh-resolutionphotohasmorepixelsarrangedverycloselytogether,resultinginaclearer picture with more detail high-res photos are used or print because they oerbetter quality (and most newspapers/magazines require them).

Settingyourcameratoaresolutiono1280x960orhigherwillresultinaqualityphotothacan be used or print publication.

Tips or Exterior Photos Your primary photo or ads MUST be horizonta. When photographing a vertical structure,

like a townhome, be sure to get a horizontal shot o the building rom an angle. Chooseyourtimeodaythebestphotosaretakenrightatersunriseandrightbeore

sunset. The color will be better and youll have an appropriate amount o light. The middleo the day is the worst time to take an exterior shot the lighting is harsh and your photowill be overexposed. Usually your best option will be to take a morning shot o an east-acing house, or an evening shot o a west-acing house.

Makesurethatthesunisnotbehindyoursubject.Backlightingmakestheskylookverybright and the house look very dark and without detail.

Whentakingexteriorphotos,removeasmanydistractionsaspossible.

- Move the cars and garbage cans out o the way.- Hose down the concrete or blacktop driveway to bring out a richer color.- Remove all toys and clutter.- Beware o power lines or distractions that might be sticking up rom behind the house.- Be aware o partially drawn blinds that might be distracting.- Do not include any people in your photos.

Chooseaninterestingangle.Dontshoottherontothehomeromdeadcenter.Getaslightly corner wise shot. Experiment with taking the photo rom a squatting position orrom a slightly elevated position.

Whentakinglandscapephotos,photosoyourlakeshoreline,etc,dontpositionthehorizon right across the middle o the photo. Try placing it a third o the way down romthe top or a third o the way up rom the bottom (rule o thirds).

Iyouaretakingaphotooaspecialeatureothehome,dontplaceitdeadcenterinthepicture. Try placing it slightly o center. The rule o thirds applies here too, includingpositioning relative to the right and let sides, as well as the top and bottom.


27/32

Property Photography GuideMaximizing your Photos for Promotion (Continued)

Property Photography GuideContinued_12.2010 27

Tips or Interior Photos Naturallightromwindowsisgreat,butcanbetricky.Besurethatthewindowisnot

the center o the photo. Turn on the lights and experiment with your fash. I too muchlight is coming rom one source, your photo will appear dark and the light source will beoverexposed. Try acing away rom your light source and experiment with the shades ordierent angles to solve this.

Dontincludepeople,pets,orpersonalitemsinyourphotos. Besureclosetdoorsandtoiletlidsareclosed. Whentakinginteriorphotos,removeeverythingsittingout.Removeclutter,smallkitchen

appliances like toasters and can openers. Remove all toiletries, dish soap bottles, kitchenrags or towels, four canisters, just about everything. Remove personal photos. Remove al

o that stu hanging on the rerigerator door. Itsfnetoincludelightfxturesorchandeliersinyourphotos,butmakesuretheyrenot

the ocus o your photo. Bewareoyourreectioninmirrorsorglass. Qualityoverquantity.Buyerslovetoseelotsophotosoyourhome,butmakesurethat

youre giving quality and not just quantity. Take lots o photos o your home, then narrowdown the best to put online and in fiers. You want to show buyers photos that will givethem the best possible impression o your home.

Using Your Camera Gettoknowyourcamera-tryoutdierentsettingsandlearnwhichonesworkbestor

you. Many digital cameras have settings that are designed or landscape and architectureshots, low lighting and bright lighting. Besureyoualwayshaveback-upbatterieswithyou. Iyourelookingoranewcamera,mostpoint-and-shootcameras(likeCanonPowerShot

Nikon CoolPix, and Kodak EasyShare) are good bets. Kodak also has a camera outcalled Kodak EasyShare V570 - it has two lenses - one regular and one wide-angle. Thewide-angle lens is an excellent tool or shooting homes. They make interiors look morespacious and give buyers a better idea o how the room eels.

Bad: Imbalance between indoor-outdoor lighting

Good: Appropriate lightingbalance.

Bad: Too much clutter.

Beore & Ater - the importance ode-cluttering kitchens.

Good: De-cluttered

Standard Lens Wide Angle Len


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Company Advertising - New listingWhen you submit a new listing it will appear in the ollowingpublications based on your oce location:

Greenvie/Spartanburg JournaJournalHomes.com websiteon the New to the Market tab:- Greenville, Greer, Easley and Spartanburg listings entered

by 9:00 am Monday mornings.

Weekend Home GuideCBCs ad section in the Greenville

Journal (published every other week):- New listings ($50,000+) are eatured in the ront section

with photos.- Listings entered by 9:00 am on Wednesdays o NON-PUB-

LISHING weeks will appear in the next Fridays issue.

Spartanburg Herad JournaCarolina Homes section:- New listings are eatured each weekend in CBC's ull page,

ull color ad with photos.

Pickens County Courier:- New and other company listings rom the Easley oce are

eatured weekly in CBC's ad with photos.

Rea Estate Book:

- New and other company listings rom the Easley oce areeatured monthly in the Greenville Area Real Estate Book.

- New listings, price changes and other company listingsrom the Seneca oce are eatured monthly in the Clem-son Area Real Estate Book.

Rea Estate Showcase:- New and other company listings that are $200,000 and

above rom the Seneca oce are eatured monthly inCBC's ad with photos.

Company Advertising - Open HousesOpen houses turned in by noon on Mondays are advertised in

the ollowing publications based on your oce location:Greenvie & Spartanburg Journas: Greenville, Greer, Easley

and Spartanburg open houses are eatured in the FridayHome Report Open This Weekend Section with photo.

Greenvie News: Greenville, Greer and Easley open housesare eatured in the Home Finder Section.

Spartanburg Herad Journa: Spartanburg open houses areeatured each weekend in CBC's ull page ad with photos.

Pickens County Courier: Easley open houses are eaturedweekly in CBC's ad with photos.

Onlineatcodwebankercaine.com (posted Tuesdays)

Agent Advertising OpportunitiesColdwell Banker Caine oers company-subsidized advertis-ing options in the ollowing publications based on your ocelocation:

Weekend Home Guide: The Weekend Home Guide is pub-lished every other Friday in the Greenville Journal. Spaceis limited and is available on a rst come, rst serve basis.E-mail reminders are sent out or each issue and completed

orms are due on Tuesday by 5:00 pm on non-publishingweeks unless otherwise noted. The ollowing agent opportu-nities are available:

- Line ad (your photo plus 5 listings) $60- Quarter Page ad (1-2 listings) $120- Hal Page ad (1-4 listings) $235- Full Page ad $460

Rea Estate Guide: Coldwell Banker Caine has one ull page,ull color ad in the Greenville Real Estate Guide. Space islimited and is available on a rst come, rst serve basis.E-mail reminders are sent out or each issue and completedorms are due on Thursday by 5:00 pm unless otherwise

noted. Agents can reserve line ads or our issues and canchange out listings weekly.

- Line ad (your photo plus 4 listings) $166/4 weeks

Additiona Agent AdvertisingAgents may also choose to advertise in any o the numerouspublications available within their service area and shouldwork directly with the publication or any advertising needs.Your oce sta and/or Caroline Reinhardt can direct you to aRepresentative with any o the publications reerenced here.

Copay AdvrsgAgent Pricing and Deadines

AdvertisingAgent Pricing and Deadlines_12.2010 28

Codwe Banker Caine offers company-sponsored advertising for New listings and OpenHouses, pus a variety of company-subsidized and ow cost advertising opportunities for agents

Additiona Inormation:A advertising orms are avaiabe under theFORMS section o CaineNet.

For questions about advertising, contact:

JaneHarrisonFisher:[email protected]

CarolineReinhardt:[email protected]


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Crd Card Srvc

How Do I Enro?Enrollment in the program can begin immediately by completing theCredit Card Authorization Form.

Formsareavailableatyourofce.

YourofcemanagerwillensuretheormissenttotheAccounting Department in a sae and condential manner.

Unlesschangesaremadethisauthorizationwillremainin

eect or a one-year period.Movingorward,anewormwillbecompletedeachyear

with the renewal o your Commission Schedule and yourIndependent Contractors agreement.

Changestotheauthorizationcanbemadeatanytimebynotiying the accounting department in writing.

How It WorksStatements Agents will receive their monthly statements on the 15th o each month. The statement balance

will include all expenses incurred and payments processed rom the 15th o the preceding month.

Statement Review Agents will have ve days to review the statement. I the agent agrees with the balance no

urther action is required. Any questions about charges or credits should be addressed and resolved with theoce sta. I these questions result in changes to the amount owed these changes will be communicated toAccounting by the oce sta.

Processing The entire balance on the statement, or the amended balance i changes have been made,will be processed and charged to the authorized card on the 21st o each month (or the 1st business dayollowing the 21st.) A receipt will be provided to the agent ater the completion o the transaction. Anyquestions regarding the amount charged should be addressed with the oce sta. I this discussion requiresa correction o the amount charged the oce sta will work with Accounting to ensure the appropriate actionis taken. In the event o an erroneous charge, credits will be processed immediately.

Denied Charges I a card is rejected or does not go through or any reason the agent will be contacteddirectly by Accounting. I the primary card cannot be charged the agent may provide another card by

completing a new Credit Card Authorization Form, or payment can be made by check.Condentiaity Credit card inormation will remain condential and secure at all times.

Credit Card Service_12.2010 29

A Codwe Banker Caine agents are encouraged to enro in this program; however, participationis not mandatory at this time.


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Loggg o CBWorks

Logging in to CBWorks_12.2010 30

1. Veriy that you have an e-mail address in the system. YourOce Sta or administrator can provide this inormation,or contact the Help Desk at 1-877-4COLDWELL.

2. Go to coldwellbankerworks.com.

3. Click on "First Time Users, Click Here orAccess".

(your email address)

(your email address)

4. Enter your e-mail address here.

5. You will see a vericationscreen and an e-mail will besent to that address.*

6. Click the link in the e-mail

and ollow the instructionsto select a password.

7. Go to coldwellbankerworks.com and log in using youre-mail address as your user-name and the password youjust selected.

* If your account is not found, contact the Help Desk at 1-877-4COLDWELL


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LeadRouteRYour Guide to Codwe Banker Caine leadrOuter

What is leadrOuter?LeadRouteR is a powerul lead management tool that ensuresevery lead receives a ast, proessional response. TheLeadRouteR hours o operation are 8:00am9:00pm, 7 daysa week. You must participate in LeadRouteR training to beeligible to receive leads.

How does leadrOuter work?

1 Customer makes an inquiry: All internet leads will beplaced into the LeadRouteR system and automated orresponse and reporting.

2 leadrOuter automaticay cas Saes Associate: TheLeadRouteR sotware program will automatically check tosee i you are eligible to receive the next lead and thenwill call your cell phone. Leads will be sent to the listingagent rst. I there are dual agents on a listing, the agentin the rst position will receive the lead.

3 Saes Associate accepts ead and contacts consumer:You can then decide whether to accept or pass a lead.I you pass, the lead is routed to the next available SalesAssociate.

4 leadrOuterwi manage a internet eads: The lead routersotware will be your single tool to manage all internetleads.

5 We can monitor ead activity with leadrOuter reports:Customized reports will be developed to track our leadson the agent, oce and company level.

What do I need to do to ensure that Im setup or leadrOuter?

1 log on to codwebankerworks.com: I you are loggingon to CB Works or the rst time, or i you have orgottenyour user name or password, click the link or access.Otherwise, log on as usual.

2 Check your leadrOuter Proe or accuracy: Go to

LeadRouteR on CB Works by using the Quick Linkslocated at the bottom let hand side o your screen.Conrm that your LeadRouteR Prole ino is correct.

3 Program the leadrOuter phone number into your cephone: Program 877.735.3237 into your cell phone sothat you can easily identiy calls rom LeadRouteR.

What do I do i I need hep?Contact Vi Kaminski: [email protected]

How wi leadrOuter work i the incomingead is my isting ead?

1 You recognize a call on your cell phone rom theLeadRouteR phone number and answer. You must press1 to veriy that the call is not being answered by voicemail. I you want to accept the lead, press 1 again. Youmay then stay on the line to listen to the customerscontact inormation, or you may hang up.

2 Once you have the customers contact inormation, returnthe call as soon as possible to secure your new lead.

3When you accept a lead, it is yours rom that point

orward. You will have received a LeadRouteR e-mail andwill have 8 hours to log on to LeadRouteR and report onthe status o your new lead. I you do not update thestatus within the 8 hour period, you will no longer beeligible or new leads. However, updating your leads inthe LeadRouteR system will ensure that you are alwayseligible or new leads.

4 I you are unable to answer your phone or a lead that isyour listing lead, the lead will automatically go to youvoice mail. You will then have 30 minutes to retrieve youlead by calling the LeadRouteR center to get the messageI you do not call within 30 minutes o the message beinglet on your voice mail, then the lead will roll to the nextavailable Sales Associate in your oce.

How wi leadrOuter work i the incomingead is a company or IDX ead?

1 You recognize a call on your cell phone rom theLeadRouteR phone number and answer. You must press1 to veriy that the call is not being answered by voicemail. I you want to accept the lead, press 1 again. Youmay then stay on the line to listen to the customerscontact inormation, or you may hang up.

2 Once you have the customers contact inormation, returnthe call as soon as possible to secure your new lead.3 When you accept a lead, it is yours rom that pointorward. You will have received a LeadRouteR e-mail and

will have 8 hours to log on to LeadRouteR and report onthe status o your new lead. I you do not update thestatus within the 8 hour period, you will no longer beeligible or new leads. However, updating your leads inthe LeadRouteR system will ensure that you are alwayseligible or new leads.

4 I you are unable to answer your phone, the LeadRouteRsotware will not leave a voice mail, but will immediatelycontact the next available Sales Associate.

LeadRouter Agent Guide_12.2010 31


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Prossoal HadshosAg ad Sa Phoography Opos

A agents are required to have proessiona quaity headshots or use onbusiness cards, fiers and in company advertising. The marketing departmentwi oer sessions with a proessiona photographer on a quartery basis at nocharge.

Agents are aso wecome to purchase headshots separatey, and the istbeow represents the marketing department's preerred photographers ineach market. A o these photographers can provide you with high quaity,proessiona headshots as we as more casua, iestye-oriented photographs.

Greenvie/Greer/Easey Area:Brad Forth Photography:

Website:www.photoorth.com

Email:[email protected]

AgentPhotoPackage:Includesoneagentphotosession o approximately 15 minutes at your oce,plus retouching and electronic le transer

Packageprice:$50.00

FishEye Studios: Website:www.FishEyeStudios.com

Contact:864-331-4711 AgentPhotoPackage:Includesoneagentphotosession o approximately 20 minutes at FishEyeStudios in Greenville, plus retouching and electronicle transer o one photo rom the photo shoot

Packageprice:$100.00includesphotoinB&WandColor versions at high and low resolutions

Kris Decker Photography:

Website:www.frewaterphotography.com


Liestyle/PersonalityPhotoPackage:Includesoneagent photo session o approximately 30-45 minutesat a Greenville area location o Agents choice, plusretouching and electronic le transer o 1 nishedimage

Packageprice:$200.00plus$45peradditionalnished images rom the shoot (or $400 or a cdcontaining all photos rom the shoot)

Spartanburg Area:Brad Forth Photography:

Website:www.photoorth.com


AgentPhotoPackage:Includesoneagentphotosession o approximately 15 minutes at your oce,plus retouching and electronic le transer

Packageprice:$50.00

Seneca Area:

Paige Morris Photography: Website:http://paigemorris.zenolio.com/


AgentPhotoPackage:Includesoneagentphotosession o approximately 15 minutes at your oceplus electronic le transer

Packageprice:$55.00plus$5.00orretouching

cbc sales associate guide

Documents