Hudson Global Resources

Capability Overview for

xxxxx

[YOUR NAME][YOUR POSITION]

Hudson [YOUR PRACTICE AREA]

Contact Information:T: +44 (0)[YOUR NUMBER]

E: [YOUR.NAME]@hudson.com

FROM GREAT PEOPLE TO GREAT PERFORMANCE®

Contents

About Us..........................................................................................................................1Office Locations...............................................................................................................2Recruitment – Our Sectorised Approach.........................................................................3Other Services / Value Adds............................................................................................5Account Management......................................................................................................8Candidate Sourcing.........................................................................................................8Hudson as a Supplier.....................................................................................................10Conclusion.....................................................................................................................10

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About UsHudson is a leading provider of recruitment, recruitment process outsourcing (RPO) and talent management

services worldwide.

As part of Hudson Global Resources Ltd (NASDAQ: HSON), we employ over 1,600 professionals in core

markets across Europe, the Middle East, the United States, Canada, Australia, New Zealand and Asia,

serving clients and candidates in 18 countries. Financial Information can be found on our website.

We provide a range of bespoke human resources services to help clients attract, select, engage, develop and

ultimately retain their talent more effectively. Hudson accomplishes this goal through three core divisions:

RecruitmentMid-level to executive recruitment operating on a search and selection, permanent, temporary/contract

and interim basis across all major industry sectors and functional disciplines (e.g. Accounting &

Finance, HR, IT, Legal, Marketing & Communications, Sales, Supply Chain & Procurement.

Outsourced SolutionsHudson has proven capability to provide a range of solutions for clients and has core competencies in

all areas of Recruitment Process Outsourcing (RPO) and volume recruitment.

Talent ManagementOur Talent Management division specialises in talent selection, talent development and talent

effectiveness solutions.

Office LocationsHudson offers a global reach with national scope and a

local touch. We have a network of offices across the

globe with key operations across Europe, North

America, Asia and Australia.

In the UK we have offices in Reading, Milton Keynes,

Birmingham, Glasgow and Edinburgh, with our Head

Office in Central London.

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ClientsHudson works with a diverse client base ranging from entrepreneurial start-ups and SMEs through to Blue

Chip multinationals. We currently work with over 70% of the FTSE 100 companies in the UK and across all

private and public sectors.

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Recruitment – Our Sectorised ApproachIn order to offer our clients a better service and to ensure alignment with the industries they operate in,

Hudson utilises a sector and functional business matrix model. As well as having specific functional expertise,

Hudson consultants work in vertical markets to ensure clients receive maximum benefit and expertise from

specialist industry knowledge through total focus on this area.

Hudson recruits for clients across the following industry sectors, amongst others:

Banking

Energy, Natural Resources & Utilities

Financial Services

FMCG, Retail

Gaming

Legal & Professional Services

Logistics & Distribution

Manufacturing & Engineering

Media & Internet

Pharmaceutical & Healthcare

Public Sector

Technology & Engineering

Telecommunications

Tourism & Leisure

Our consultants combine deep sector specialisation with functional expertise. Each is an expert within a

specific professional function which allows them to understand their clients’ requirements and better match the

ideal candidate to each unique role.

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Hudson consultants typically have a number of years’ recruitment industry experience and many also have

industry experience; for example many of our Accounting and Finance team are qualified accountants and a

number of qualified lawyers make up our Legal practice. This allows our consultants to understand the

requirements of the roles they are recruiting for intimately and also helps them to build strong relationships

with hiring managers and candidates alike.

Hudson consultants will also focus on an area of the market, for example the Public Sector, Commerce and

Industry etc. as we are aware that cultures vary dramatically as do the demands of the clients depending on

sector. This deep specialisation allows us to build relationships built on trust, backed up by delivering on what

we have said we will do for our clients.

We source candidates for a mix of permanent, temporary and interim positions using a range of

methodologies from print and online advertising, networking and established selection methods to find the

best people for our clients.

Other Services / Value AddsHudson can provide a number of additional services to further enhance your recruitment processes.

Recruitment Process OutsourcingFor many clients, the most appropriate solution for their recruitment needs is to outsource part or all of their

recruitment process. Hudson has the capability to work with its clients to establish what parts of the process

would be most effectively supported by us.

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Hudson provides tailored solutions across the full spectrum of the HR, recruitment and resourcing

environments. Services may be managed on-site or off-site to suit the needs of the business, throughout both

the UK and Europe. We have substantial experience in providing managed service recruitment models,

having implemented over 50 solutions across the globe.

The range of services provided by our RPO division also includes:

Change management

Consultancy services

Contingent workforce management

Functional project management

Process engineering and enhancements

Recruitment technology

Talent acquisition

Vendor management

Hudson Talent ManagementAt Hudson, we have over 32 years’ experience in advising and supporting our clients to optimise

organisational performance through people. Every year we invest in research and development, creating

powerful solutions and tools to help you get the most from your talent.

Our clients look to us for support when they need to:

Improve the accuracy and efficiency of hiring and promotion processes

Clearly understand employees’ strengths and development needs

Improve management and leadership capability

Identify and/or validate high potentials or successors for key positions

Develop structured career and development opportunities for employees

Support managers and affected employees with smooth transition processes

Our Talent Management division partner with our recruitment consultants and clients around the world to

design and deliver bespoke assessment and testing strategies to ensure our client’s recruit and retain the best

talent. We utilise a range of tools including our Pulse Assessment, psychometric and business simulation

assessments to help our client’s mitigate the risk of making a poor recruitment decision.

The team can produce comprehensive reports from our assessment findings which offer deep insights into

your shortlisted candidates’ behavioural preferences, motivation and potential. Our reports can also assist with

the onboarding process by providing management and development tips to help our clients support their new

talent.

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Our recruitment consultants recently partnered with Talent Management to produce Pulse reports for

candidates shortlisted for a Director role at Boehringer Ingelheim; we also utilised our Business Attitudes

Questionnaire (BAQ) to assist HM Revenue and Customs with recruiting and retaining the best Head of

Commercial Law for their business.

Hudson Pulse AssessmentHudson’s unique Pulse platform integrates various psychometric assessments to deliver a time-efficient,

flexible and cost-effective solution, while still providing valuable insight regarding fundamental capability to

make informed talent decisions. It is a consistent, transparent, fair and objective tool to support recruitment

processes and add further information to consider when making selection decisions.

The following proprietary Hudson assessments can be delivered through the Pulse online platform:

Personality Assessment (a British Psychological Society Registered Test)

Motivational Questionnaire

Cognitive Ability Assessments, including abstract, numerical and verbal reasoning tests.

Hudson’s Pulse platform automatically combines all assessment results into one, easy to read report. Results

are reported against competencies; helping you to understand how preferences and ability can translate into

work-related behaviours. The following reports are available:

Selection: for HR and Hiring Managers and includes

tailored competency-based interview questions for

probing

Development: candidate feedback report, including

specific tips and development advice on how to build

capability based on their assessment results

Coaching: for Line Managers and provides targeted on-

boarding advice on how to support and grow areas of

potential

Furthermore, our Pulse reports are tailored to your specific role profiles, ensuring the assessments delivered

are aligned to your role requirements and critical success factors. Tailored role profiles provide an even better

understanding of candidate ‘fit’ and are created using the Hudson 5+1 Capability Framework, which can be

aligned to many third party or client-specific competency frameworks. Creating a tailored Pulse profile is ideal

for high demand, critical or often-assessed roles and can be used for benchmarking and analysis to identify

factors that distinguish between high and low performance.

Hudson Executive

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Hudson Executive is an executive search and selection recruitment service for senior positions and business

critical hires across the UK.

We work in partnership with our clients to design and implement a bespoke executive search strategy. Our

solutions are delivered by experienced, insightful executive recruitment professionals, supported by a powerful

range of proprietary tools and assessments – all underpinned by a rigorous scientific approach to research

and development.

Our robust approach helps ensure that our clients have the right leaders and high potential people in place to

deliver against your corporate and commercial objectives. Helping to mitigate the risk of failure in hiring,

retaining and developing business critical leaders.

The first few weeks and months in a new role can be critical determinants of future success. Armed with the

output of our robust testing programme, our Talent Management specialists work with our clients to devise

and implement a bespoke onboarding programme with the specific aim of integrating new recruits into the

organisation as quickly as possible.

Thought LeadershipAcross the UK Hudson contributes to labour market research to independent bodies that then aggregate our

response with other commentaries on the market. We regularly contribute to the KPMG Monthly Report, from

this we are able to access up to the minute data we can share with CLIENT. We also work with APSCo and

the REC to contribute to publications and sector focus groups.

Our website has a section dedicated to ‘Latest Thinking’ articles which are written by our consultants on a

variety of recruitment topics. Hudson’s R&D department regularly uses the data (anonymous) captured from

our various assessments, and works with leading European Universities to produce White Papers and

Thought Leadership on a wide range of topics such as ‘Women in Leadership’, ‘Generational Differences’ and

‘Emerging Leaders’ to name a few.

Bespoke Management InformationUnlike most of our competitors who have adapted existing systems to suit their business, Hudson has

developed our own internal CRM system, TalentDesk (TDK). TDK is a single front office system for Europe

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and allows access to European management information to service opportunities. TDK is the first recruitment

CRM system to be powered by the Google search engine, and allows ranking by importance and highlighting

keywords in less than five seconds.

TDK enables our consultants to produce comprehensive, detailed reports for clients that are presented

consistently on a weekly, monthly, or quarterly basis. Reports can be provided in Excel and Word formats and

customised to meet your operational needs and time lines.

The following KPIs are typically reported to clients:

Requirements received (Volume, Job Title, Functional Area, Business Unit, Location)

Candidates submitted

Number of interviews requested / held

Number of offers made

Number of offers accepted

Average time between candidate submission and first interview occurring

Average time between first and second interview

Weekly or Monthly MI reports will be agreed at Contract Award stage and form part of our jointly agreed

Service Levels. The format and frequency of the reports will also be agreed. Quarterly and bi-annual reports

can provide consolidated reports (searchable through pivot/drop downs) which offers clients the opportunity to

manage reporting at functional levels or by location.

Market IntelThe Hudson Account Management Team continually monitor and assess recruitment techniques, market

rates, industry changes and performance issues. Hudson undertake on-going industry sector specific research

to enhance our position as knowledge/thought leaders and equip our consultants with the information they

need to develop a true understanding of the dynamics of the sectors in which their clients are working.

EventsWe undertake numerous events across Hudson; we partner with SMES to host employment law update

events which provide overviews on developments in employment legislation and we also hold events to

engage our clients in our thought leadership programmes.

Account ManagementAt Hudson we firmly believe that building effective partnerships with our clients is essential. This process

begins by investing considerable time in gaining knowledge of every aspect that makes your business unique

by really understanding your culture, history, values, vision, company structure and most importantly your

people.

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We believe in providing bespoke account management processes to all clients and have the range and depth

of resources, knowledge and experience to successfully deliver this to you depending on the range and

frequency of your recruitment. Our effective and robust approach to account management is characterised by

the following:

Control - the provision of simple to engage with business models that meet your needs

Measurement - robust and meaningful management information to ensure we can measure, improve

and continuously improve the service levels.

Cost - delivering cost control, opportunity cost control and risk avoidance.

Efficiency - ensuring an efficient service across all aspects of service delivery.

Innovation - we will combine excellent traditional practices with web and technology based solutions.

Advisory - providing first class advice and research as a Trusted Advisor

Compliance - in house expertise on Legal issues affecting employment.

We have a governance schedule for each account which sets our roles and responsibilities and review

periods. We work closely with our customers to listen to their feedback and continually review our service and

develop our relationships:

Daily - Operational discussions on active vacancies, operational process, procedure and queries

Weekly - Review of the week’s Open vacancies, Offers Made (for invoicing purposes) and Roles

Cancelled or put On Hold. Review change requests for sign off.

Fortnightly - Update on project progress, raise key challenges and risks as appropriate. Provide a two

way communication forum.

Monthly - Update on Continual Improvement Plan, Action Tracker, Challenges & Successes. Provide a

two way communication forum.

Quarterly - Overall review of the Service versus KPIs / SLAs.

Candidate SourcingInitially, Hudson will work closely with our client to fully ascertain the role specifications and the ideal

candidate profiles. Further understanding of our client’s requirements allows us to map our specific attraction

and sourcing strategy which will ensure we reach a wide, specifically targeted candidate audience with the

skills our clients requires for the roles. Our searches typically utilise a range of online and offline recruitment

channels comprising:

NetworksOur initial step would be to reach out to our networks, primarily made up of passive candidates, to identify

suitable leadership individuals.

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Hudson has a large and robust network of both clients and candidates, which has been developed over 20

years of recruitment across both private and public sectors and all industries. Hudson is a well-known brand in

the specialist press and attends sector specialist events and local networking groups.

We have found that a proactive campaign to target potential candidates significantly increases your chances

of filling a role at the first attempt. Engaging with our networks has proved very effective in similar campaigns

and over 40% of our placed candidates are identified in this way.

ReferralsIt is not unusual for clients to recommend colleagues who are seeking new opportunities or for active

candidates to refer their contemporaries. Most importantly, our reputation for professionalism and honesty in

the market allows us to continually develop this network and constantly regenerate our candidate pool.

Social NetworkingThere is a considerable amount of detail that can be obtained from networking sites including career paths,

employee population and analysis, new hires and key employees. All of our consultants undertake a

mandatory 9 part external training programme on the use of LinkedIn to ensure that they are able to maximise

their use of this resource. Many of our consultants also operate their own LinkedIn groups to help pool

relevant candidates in their chosen area of expertise

Our Hudson LinkedIn page has over 177,000 members, a growth of 50% from the previous year, and had

over 25,000 views in 2015, an increase of 270% from 2014. We were also voted the 4th Most Socially

Engaged Recruitment Company in the world by LinkedIn, demonstrating our global reach and ability to

engage with clients and candidates.

Job BoardsTo back up our proactive searching we would advertise the roles on a number of websites. Advertising across

role/sector specific and general job boards will ensure we cover as much of the market as possible.

Hudson Digital Solutions is our on-line advertising option that utilises a range of recruitment sites which are

not only the most popular, but best suited sites for these positions, individually tailored to your requirements.

This is a value-for-money and effective way of maximising awareness in the candidate market. All vacancies

are advertised on Hudson’s website where we also offer expert advice to employers (including information

about Hudson events, salary guides) and job seekers (CV and Interview advice etc.).

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Hudson Website and DatabaseHudson has an excellent website with the capacity to create ‘featured jobs’ with branded banners from our

home page.

Our database has been formulated as a direct result of previous search activity and ongoing investment in

innovative advertising, internet and marketing campaigns. Each candidate who registers their interest with

Hudson is loaded on to our database where comprehensive details are recorded and key skills are coded.

Searching on our database allows the consultant to pinpoint exact skills of both active and inactive

candidates, in addition to providing a valuable source from which we carry out strategic networking and bring

about referrals for the skills you require. Hudson’s database has over 900,000 registered candidates globally.

Our focus is on maintaining a neat database and data integrity so we are able to effectively search throughout

our extensive national databases. This enables us to source additional potential candidates open to re-

location, as well as utilising contracts, clients and existing candidates to bolster the candidate pool

Hudson as a SupplierMany of our client agreements are long-standing, with some totalling more than ten years, illustrating the

strength of Hudson’s client relationships. In summary, the key benefits that we believe you would derive from

having Hudson as a preferred supplier can be summarised as follows:

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Dedicated account team with an Account Manager as single point of contact

Tailored process and delivery according your specific requirements

Visibility of performance and continuous performance measurement

Access to competitive advertising rates with key recruitment media

Access to competitively priced packaged internet advertising

Specialist consultants with specific market knowledge and expertise in your industry sector

Coverage of all skill levels, supplying permanent, contract and temporary workers

Innovative candidate attraction methods combining traditional and on-line media

Longevity and brand strength attracts passive job seekers

Substantial candidate database, refreshed daily

Access to our annual salary survey data

High level of temporary worker assignment care through our dedicated contractor care team

Understanding and application of diversity and equal opportunities practices

ConclusionWe hope that the information contained within this document provides you with a brief overview of Hudson

and how we can potentially benefit your business. I am confident that we are able to add value to your

organisation and look forward to discussing your opportunities in more detail.

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