bridge pt 2011

Slides and Diagrams Copyright Bridge People & Technology 2011

Bridge People and Technology

2011


Agenda

• Corporate Overview • E-learning Overview• FlowHow – Content Creation (for SAP / Other

Systems, Non System Based)• KnowHow – LMS / Learning Portal• Integration• E1 Implementation Methodology


Corporate Overview

• Founded in July 1999• Specialist elearning and training company• Designed and develop both tools and methodologies to

ensure measurable sustainable results• Ongoing updates to tools and methodologies based on

both client requests and industry standards• Staff complement of 30 (permanent and contractors)• Finalist Technology Top 100 Awards 2003 • Offices in Cape Town and Johannesburg


Structure of Bridge


Client Overview: Local and Global• Caltex (Worldwide implementation)• Unesco (Paris)• Sasol (Group Wide Implementation)• Distell• Sappi (Group Wide Implementation)• Engen• COJ (Group wide Implementation – Phakama / Matheo / Non SAP• AMD (Global SAP Rollout)• BodyShop (Global SAP Rollout)• Liberty (FlowHow / Training Delivery)• Transnet (Corporate Wide Agreement)• Brandhouse• Xstrata (Shared Services)• Ricardo (Global Rollout)


What is elearning?

“E-learning is built from processes, products, services and technologies—but it is none of these things. Instead it is a strategic approach to learning in the corporation. Without a robust business-driven strategy to guide implementation and delivery, e-learning is bound to fail.”

– Don Morrison from E-LEARNING STRATEGIESHow to Get Implementation and Delivery Right First Time


Impacts of E-learning within an Organisation

HR

IT BusinessOperations


E-learning Architecture


Introduction to KnowHow /FlowHow and E1 Methodology

• Learning and Performance Management System and Learning Portal ( KnowHow)– KnowHow – KnowHow Scheduler– KnowHow Integrator (Integrates with SAP and

other ERP Systems)

• Content Development Toolkit (FlowHow)– FlowHow Database driven LCMS- One Source

for all content– FlowHow Developer - Distributed Content

Development Toolkit • Develop – Elearning Content, Classroom Materials ,

Instructor Guides.


Introduction to KnowHow / FlowHow and E1 Methodology

- FlowHow Developer - Distributed Content Development Toolkit- Develop - SOP’s Blue Prints- Develop – Topic Based elearning Courses ( e.g. Health and

Safety) - Integrate with LMS (based on Job Roles in courses)

• Implementation Methodology ( E1)– Incorporates

• Instructional Design• Rollout Strategy• Assessment • Impact – Success


Content Development – What Makes up Content

Sustained and Rapid Development and Maintenance

Overviews

Contextual Information

Transactions

Documents

Assessments

SOP Documents/Blue

Prints

Pocket GuideInstructor

GuidesClassroom Manuals

Elearning Courses and

Online Reference

Simulations

Business Processes

http://tlu.ecom.unimelb.edu.au/images/icon_fat.gif




Content Development

FlowHow

Business Process Owner or Specialist

System Configuration

Elearning and Content Developer

Classroom Based Trainers

Help DeskTraining Project Managers

Change Management

Subject Matter Expert

• I will be drawing the process flows, either in FlowHow or Visio or Aris

• Some of the shapes may have relevant information which I will add for the training developer

• If I use Visio or Aris, changes in the process flow can be re-imported to ensure the training materials are in sync

• I will add information about the reasoning for the configuration – this will save time for both the training developers as well as the classroom based trainers

• I need to quickly but effectively structure a well designed full course, contextualizing all the information• I will get all my

printables from one source and always the latest information

• Additionally the Instructor guides will assist with my classroom training

• I can add the frequently asked questions which the help desk gets for inclusion into the materials. This I will do from time to time based on the problems the users are calling in with

• As all the materials are “Role Based” which mirrors the Role structure in KnowHow – I know which training is being given to the different roles

• I can using KnowHow do readiness evaluations by Job Role and link that to evaluation scores by Role

• As all the information is stored on the LCMS, I can manage the courses completed against project plan

• I will also be able to graphically report where in the development cycle each course is sitting (available end 2009)

• I am able to include any relevant information for the specific course. This will make the Training Developers task easier. I can also QA the course and make the suggested changes to the content


How Long Does It Take ?

• FlowHow 5 – Full Business Process e-learning Course– Draw Flows – Gather and Add All Content – Including Animations ,

Screen Dumps etc

Total Time Required 18 Hours

• FlowHow – ShowHow’s (Simulation Lessons)– Basic Simulation – 3 hours– Add Contextual specific instructions up to - 4 hours

Total Time 7 hours


Technical Requirements

Server - HardwarePentium quad core processor4Gb Ram320Gb Hard Disk Space

Server - Software Windows 2003 Server Edition + OR Linux Kernel 2.6 +Apache 2 with a PHP module

Application User - HardwarePentium Duo Core 2.4 GHz Processor2 Gb Ram100 Gb Hard Disk Space

Application User - SoftwareWindows XP or higherJRE 1.6.0.02 or higherMS Word 2007 +Adobe Flash Plug in version 7 +Adobe Acrobat Reader 6


KnowHow – LMS & Performance Evaluation System

• Knowhow manages the following key areas – Management

• Users - KnowHow manages user populations based on Training Roles and Organisational Roles

• Learning Structures – Learning structures are based on container structures allowing for Job Description / Job Role/ Qualifications/ Sub Qualifications.

• Courses – Courses are automatically broken down into key components i.e. Overviews, Simulations, Documents, Assessments.

• Assigning FlowHow courses to Job Roles is simple as Job Role Matching is done automatically

• Schedules – Classroom/ Elearning or a blend of both



– Deployment • Courses are available via a structured My Learning Page

giving all details of the course at a glance • Context Sensitive Relevant Training / Reference Materials

via SAP’s Help Screen• My Favorites – User Defined Key Components of a course• Via a Portal Hyperlink• Pre – requisites (both content and assessment) ensures

users are guided through the learning life cycle• Scheduling – Caters for Scheduling of Blends i.e.

– First the user attends a classroom session (at specific dates and times, then they need to complete the elearning course or assessment by a certain date



– Assessment• Each course is broken down into components, which can be

assessed via access/time or in the case of evaluations by score.

• Components can be marked as mandatory / optional and course scores are rolled up into sub qualifications and qualifications.

• Evaluations are database driven allowing for ranking of question difficulties – allowing for true randomisation.

• Meets NQF Requirements – All evaluations / Questions and Results can be printed for

Portfolio of Evidence



– Notifications• Reporting - Learner and Manager (both Line and Function)• Reports sort data based on field e.g. (Courses complete by Job

Role, by Learner, Assessments, Qualifications)• Email Notifications

– Options Include» Email sent to identified Line / Training Managers when assessment attempted / passed /

failed» Email notification to users when any changes made to component or course

» Email notifications sent to users / managers when training booked (if training / scheduling

module implemented)

• Certification – When a user passes a qualification a certificate is made available for printing.


KnowHow an Enterprise wide LMS - Integration

• KnowHow fits into the Enterprise by integrating with the following systems– SAP (Via XI or SOAP Interface)

• KnowHow SAP – Training and Events – Qualifications ( Indirectly Talent Management)

• SAP KnowHow – User Details– Job Description

– DMS (Via KnowHow referencing Hyperlink)– E.g Documents , Policies Procedures

– SSO / LDAP (Single Sign-on)


How Long Does it Take to Implement

Implementation Steps• Technical Workshop – To define the Technical Landscape • Configuration Workshop – Define the parameter driven

configuration options for the system

Time Required – 1 Day• Installation and Configuration

– Including import of master data– Set up of Learning Structures

Time Required – 2 Weeks


How much does it cost?

• KnowHow is based on an end user license fee and is costed on the following– Outright Purchase – Rental Option – Hosted Option


Technical Information


Enterprise Wide Architecture


IT Requirements Continued

IT Architecture Requirements Contd

KnowHow Server Hardware:Core2 Duo 2 x 3 GHz Processors4 Gb Ram500 Gb HDD (Including 200 Gb for Content) Software:Operating System: Windows 2003 Server Edition (or any of the systems mentioned above) Remote Connection: Microsoft Terminal Services Content Mirroring (if required):Microsoft Robocopy (or any content duplication software)

KnowHow end user Hardware :Pentium 1.6 GHz Processor2 Gb Ram30 Gb hard drive Software:Operating System:Windows XP or higher Browser:MS Internet Explorer 6.0 or higher (or as per browser list above) Additional:Macromedia Flash Plug-in version 7.0 or higherAdobe Acrobat Reader 6 or higher.


Databases Supported

• Sybase• Informix• Oracle• Microsoft SQL Server 7.0• Postgres• SAP DB • Interbase• Firebird• MySQL


E1 Methodology – Ensuring it happens


Identify Evaluate Requirements

• Requirements need to be defined upfront including– Development Strategy and Timelines– Rollout Strategy – Assessment Strategy– Change Integration


Training Materials Development

Custom Designed SAP Content

• Using: Courseware

• Includes Business Contextualization of Process Flow and Simulation of SAP Lesson

Custom Designed Business-based Content

• Using: Courseware and Flash Animations

• Business based courses can be created and enhanced with Flash Animations

Custom Designed Media Rich Content• Using: Flash, incl.

animations, voice-overs, games, video, etc.

• Can be used for all types of content, from business based to soft skills, management or hard technical skills


Training Delivery Mechanisms

Straight e-learning (No classroom involvement) – effective for large rollouts of Self explanatory courses – Basic Induction, Information security etc.

Classroom Training on the basics, the remainder of the study is done online from the users desktops – effective for systems training

E-learning first then classroom training – effective in courses where the theory can be studied online followed by a workshop where the trainer expects the user to have grasped the basics prior to coming to the classroom.

Classroom training only with online and offline evaluation. This delivery method is useful for areas where practical elements of the training are the key focus e.g. How to drive a forklift truck


Training at COJ

Complete SAPAuthorization Form Attend Intro to KH Course

Do Experiential LessonIn SAP Training Client

Go Through KHTraining Material

Obtain 80% Or More On All ShowHows & Assessments

SAP R/3 ProductionAccess!!!!!!!

Run KH AuthorizationReport


Evaluation – Level 1 Reaction to Training

Collect data1 Draw KH report &

analyze data2

Write report3


Evaluation – Level 2 Learning

Usage Report20%

Accessed

N ot Accessed80%

U sers obta in ing<80% (5% )

U sers obta in ing80% or m ore (95% )

Draw KH report & analyze data2

Write report3


Evaluation – Level 3 BehaviorEVALUATING APPLICATION OF NEW SKILLS TO JOB

1.What specific skills were you taught and encouraged to use during training and e-learning?

2.When you left the first classroom training session, how did you feel about going to try out the new skills?

3.Are there some skills you have learned during training and from your own computer that you find particularly helpful in your job? Please tell us what these are and why you are finding them so helpful.

4.Are there some skills you have learned during training and from your own computer you are not using? Please explain to us what these are and why you are not using them.

Collect data1

Draw KH report & analyze data3

Write report4

Enter data2


Impact – Level 4 Evaluation

Establish measurables1

Track improvements4

Write report5

Formulate baseline measures2

Formulate objectives3


Sustainability

Sustainability ensures the materials and learning stays relevant

• Ensure that in house developers have a procedure to update materials on an ongoing basis

• Rollout the elearning across the organization in a phased approach considering the impact on the organization

• SLA – Ensures rapid support and maximizes up time