PHONE : +6018-4052461

EMAIL : samanthaong5670@gmail.com

ADDRESS : 90-03-04, Kayangan Puri Mutiara, Medan Fettes, 11200 Tanjung Tokong, Penang.

q Client Education & Product Knowledge q Customer Needs Assessment q Customer & Client Relations

q Executive Team Support q Schedule Coordination q Calendar Management

Segi College Penang 2015 - Present

- Currently pursuing Diploma in Business Studies/Administration/Management

MyEG Services Berhad Customer Service Executive Mar 2015 - Present

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The Shichida Method Sdn Bhd Customer Management Executive Jul 2014 - Mar 2015

P Analyzing customer needs and recommending products based on those needs.

P Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.

P Follow up to ensure that appropriate action has been taken on customer requests and complaints.

P Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

P Performing the registration process for clients without any errors.

SmileBay Dental Surgery Front Desk Associate Jan 2013 - Aug 2013

P Provide explaination to patients on the dental procedure (Dental knowledge is required).

P Describe medication to patients according to doctors' instruction.

P Arrange appointment and schedule for patients and doctors

P Handle petty cash and buy pantry items when necessary.

P Register patients and follow up with patients.

P Upkeep the cleanliness of the clinic.

Computers

P Proficient with the use of Microsoft Word, Excel and PowerPoint.

Language

P Proficient in English and Malay (Spoken & Writen), Business proficient in Mandarin, Hokkien and Cantonese.

SKILLS

A polished and dynamic Administrative and Customer Service offering a comprehensive skill set which blends experience in Front Desk

Reception, Client Relations, Executive Support. Well-versed in delivering exceptional customer service while maintaining highest level of

confidentiality. Quick learner not intimidated by new challenges, responsibilities, and situations; excels in daily task prioritization. Employes a

high-level of professionalism in day-to-day work, enjoys tacking challenges on an individual-basis but also thrives in hectic, customer-

focused, teamwork environments.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.

Make reminder calls to clients, send follow-up emails and schedule appointments.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Assisting with Client Services as needed according to situations and demands.

SAMANTHA ONG AI CHEN

Collaborated in a team of 4 and worked alongside middle management to ensure high-level of customer service was consistently met,

handled customer in a calm, friendly and gracious manner.

KEY PROFICIENCIES

PROFILE

EDUCATION

EXPERIENCE