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Parson County EMS
Barbara Gold
PAD3113: Executive Leadership
Dr. Richard H. Worch, Jr.
June 19, 2015
Overview of Parson County EMS
Located in Central Florida and spans 814 sq. miles 700,000 residents
35% of residence are 65 years of age or older. Parson County EMS employs 750 full-time and 250
part-time employees Nearly 150 active volunteers 23 EMS substations 49 advanced life support transport ambulances 4 American Eurocopter twin-engine helicopters An average of 76,000 medical assistance calls
annually.
What sETs Parson County EMS apart?
Parson County EMS is a not-for-profit agency
Funding Sources Taxpayer dollars Grants Various other funding sources
Third Service
The Mission of parson county ems
Respond to the medical emergency calls received through 9-1-1
Achieve excellence in all areas of operations
Active in the overall development of the community
Committed to providing public awareness and education to the citizens of Parson County
MISSION STATEMENT
The mission of Parson County EMS is to provide quality patient care and exceptional public service to the entire community of Parson County
EMS Deputy Chief of Operations
EMS Deputy Chief of Training & Community Outreach
Responsible for the day-to-day operations
Operation chiefs, captions, EMTs and paramedics
Responsible for all equipment
Responsible for the development and training of all employees
Community Outreach Programs
Goals of Parson County EMS
Enhance communication between Parson County EMS and receiving facilities
Reduce medical supply and equipment budget by 1.5%
Expand fall prevention education program for seniors and reduce fall rate.
Incorporate an evaluation tool to assess overall program/service outcomes
The Legal & Political environment
State of Florida Statute XXIX Chapter 401 Part II
State of Florida Statute XXIX Chapter 401 Part III
State of Florida EMT or Paramedics Licensure
Risk Assessment Plan
Identification of the risk The quantification of the risk potential The prioritization of the risk The implementation of controls and
mitigation strategies The evaluation and revision of the
process
Decision Making
Providing employees with the tools and knowledge needed to make decisions on their own
Empower employees Plan-Do-Study-Act (PDSA) Model
Communication Style
Open dialogue Multidisciplinary approach One-on-One sessions Weekly publications
The Community
Community EducationIncluding CPR, First Aid & AED Training, babysitter certification classes.
Drug House Odyssey, Chronic Disease Self-Management Program
EMS Explorer ProgramHigh school students, ages 14-19, gain insight into the world of EMS
Transitional Care Services
References Agency for Healthcare Research and Quality (2015). Plan-Do-
Study-Act (PDSA) Cycle. Agency for Healthcare Research and Quality. Retrieved from https://innovations.ahrq.gov/qualitytools/plan-do-study-act-pdsa-cycle
American College of Emergency Physicians. (2013). Transfer of patient care between EMS providers and receiving facilities. American College of Emergency Physicians. Retrieved from https://www.acep.org/Clinical---Practice-Management/Transfer-of-Patient-Care-Between-EMS-Providers-and-Receiving-Facilities/
Byars, L. L., & Rue, L. W. (2011). Human resource management. (10th ed.). New York, NY: McGraw-Hill.
CAAS. (2015). Welcome to CAAS. Commission on Accreditation of Ambulance Services. Retrieved from http://www.caas.org
Centers for Disease Control and Prevention (2015). Falls among older adults: An overview. Centers for Disease Control and Prevention. Retrieved from http://www.cdc.gov/homeandrecreationalsafety/falls/adultfalls.html
Center for Patient Safety. (2015). AHRQ Survey on Patient Safety Culture. Retrieved from http://www.centerforpatientsafety.org/culturesurvey/
Daft, R. L. (2015). The leadership experience (6th ed.). Stamford, CT: Cengage Learning
Dworsky, P. I. (2009). An introduction to risk management for EMS. EMS World. Retrieved from http://www.emsworld.com/article/10319902/risk-management-for-ems
Florida Department of Health. (2015). Licensing and regulation: EMT and Paramedics. Florida Department of Health. Retrieved from http://www.floridahealth.gov/licensing-and-regulation/emt-paramedics/index.html
Florida Legislature. (2015). Title XXIX – Chapter 401. Florida Legislature. Retrieved from http://www.leg.state.fl.us/STATUTES/index.cfm?App_mode=Display_Statute&URL=0400-0499/0401/0401.html
Hill, B. (2013). The importance of a good organizational structure. Houston Chronicle. Retrieved from http://smallbusiness.chron.com/importance-good-organizational-structure-3792.html
Lavigna, R. (2014). Why government workers are harder to motivate. Harvard Business Review. Retrieved from https://hbr.org/2014/11/why-government-workers-are-harder-to-motivate
Lee County. (2015). Public Safety Leadership Team. Lee County. Retrieved from http://www.leegov.com/publicsafety/about-public-safety/who-we-are
New York City Fire Department. (2015). The fire and emergency services exploring program. NYC. Retrieved from http://www.nyc.gov/html/fdny/html/community/explorer_program.shtml
Olsen, M. F. (1980). A third uniform public safety service for the delivery of emergency medical services. U.S. Fire Administration. Retrieved from https://books.google.com/books?id=tVyD3tOqhJcC&pg=PA23&lpg=PA23&dq=define+third+service+ems+system&source=bl&ots=lzF_brzu5L&sig=3PoF2Wdd-t85GQ0LsTRhlsk0nms&hl=en&sa=X&ved=0CCwQ6AEwAjgKahUKEwiB6dOVvo_GAhVHi5IKHdNMALE#v=onepage&q=define%20third%20service%20ems%20system&f=false
Rinehart, E. (2014). Rising coasts force EMS crews to deal with medical supply shortages. The Columbus Dispatch. Retrieved from http://www.dispatch.com/content/stories/local/2014/08/18/drug-monitors.html
Society for Human Resource Management (2012). EEO: General: What is the difference between EEO, affirmative action and diversity?. Society for Human Resource Management. Retrieved from http://www.shrm.org/templatestools/hrqa/pages/cms_013810.aspxStanford School of Medicine (2015). Chronic Disease Self-Management Program. Stanford School of Medicine. Retrieved from http://patienteducation.stanford.edu/programs/cdsmp.html U.S. Office of Personnel Management (2015). Performance management: Organizational goals can be powerful energizers. U.S. Office of Personnel Management. Retrieved from https://www.opm.gov/policy-data-oversight/performance-management/performance-management-cycle/planning/organizational-goals-can-be-powerful-energizers/