Berlin, 2014 September 26th

Bote Folkertsma, Studielink

IAAO SurveyAdmission of international students

Agenda

• Introduction• Design of subjects and questions• Making of the survey• Results• Discussion / follow up?

Introduction

• Survey of Toronto– “Can we learn from each other by comparing services

between IAAO members?”– Focus on basic operations of admission of students,

relations with institutes and questions on other services like management information

• Results of survey are interesting– Answers give (some) insight in similarities and

differences between IAAO members

Gloals of IAAO members….

Past Present Future

Admission for students

Providing a quality online application system

Admission for international students

Standardization Standardization Handling more programs: master, etc

Reducing costs Provide one environment for students

IT: more digital services

Datawarehouse Standardization

Expanding services

more

less

Goal survey Berlin

• Results of discussion in Toronto

– Desire to continue with a next survey– Subject: the admission of international students– Effectuation by Studielink Netherlands with help from

UA Finland and UCAS England

Design

• Focus on– Law and regulations in your country

• Definition, handling tuition fee

– Processes for admission of international applicants / students• Specific the role of the AO

– Communication with international students• What and whom

– Satisfaction factor on the admission of international students• Parts to be improved?

Planning, execution of survey

• Preparation paper in June– Exchanged with Helen Thorne and Joanna Kumpula– Additions from Studielink team and extra help from

Elna Broesder (..)

• Holidays were delaying progress– Survey finished after consultation with Joanna– published in September!

Participation and results

• 12 IAAO members– 9 completed the survey– (program is not very user friendly…)

• No statistical processing– Plain numbers and graphical representation

• Some questions were hard to answer– Costs of admission of international students

• Did we cover all the import issues at the admission of international students?– Discussion during the presentation

Definition of international student

foreign nationality

foreign preleminary education

living outside your country other

Norway 1 0 0 0South

Australia 0 0 1 0England 1 0 1 0Croatia 0 1 0 0

Oman 1 0 0 0Sweden 0 1 1 1Ontario 1 0 1 0

Denmark 0 1 0 0Victoria 1 0 0 0

Netherlands 1 0 0 0Berlin 1 1 1 0

British Columbia 0 0 1 0

• Sometimes nationality is not important: why?

• Europa: outside EEA? -> then visum needed in Europe

• NL: secondary education determins processflow

% international students

• Mostly average < 10%– large spread

• Bachelor versus master– PhD/Dr ?

• A lot is not known…– country versus county?

0-4% 5-9% 10-14% 15-19% 20-24% 25-29% 30-40% unknown

2

3

5

0 0 0 0

2

1

2 2 2

0 0

1

4

3

0

1

0

1

0

1

6

% international studentsbachelor master PhD/Dr;

Tuition fee?

• International students do have to pay tuition fee– Government does not subsidise

international students

• Europe:– EU students have the same regime

as domestic students– Non EEA are not subsided by

government

• Norway has no tuition fee

yes no complicated

8

2 2

Is there a tuition fee in your country for international students?

Costs to enroll a student

• Difficult to estimate costs– Why?

• Interpretation of the question is not clear– Costs are between

€ 5000 -> € 9000– My intention was: how high are the

administrative costs to enroll an international student!

• Conclusion in the Netherlands:– Domestic student: ~ € 50– International student: ~ € 500– So?

yes no

5

7

Is it possible to make an estimate of the total costs to enroll an international student for a bachelor course?

Website with information?

• (Almost) everyone has a website:– Wendy: specific portal?

• Owner of website differs– AO: UCAS and HEAC

Sweden– Other owner:

• Norway• Netherlands• Germany• ApplyBC Canada

government AO institute(s) other

3

2 2

4

Who is the owner of this website?

More then one website?

• 80% have more then one website– What does this mean?

• Collaboration with others?– 6 -> yes– 2 -> no– 2 -> poorly

yes no

10

1

Are there several websites available that give this global in-formation to international students in your country?

yes

no

poorly

Special website to enroll?

• No special treatment for most international students

• If website exist:– “make it more easier”– “different info and deadlines due

to visa needs”

yes no

4

8

Does your organisation have a specific website to be used only by an international applicant to enroll?

Supported languages

• English is favorite– Arabic: HEAC Oman– French: OUAC (Ontario)+Uni-assist– German:

Netherlands– Spanish and

Russian:Uni-assist

Arabic Chinese English French German Korean Russian Spanish Other

1

0

12

2 2

0

1 1

0

What languages does your website support for international applicants / students?

Verify identity

• Everyone is verified• Sometimes AO is in charge

– What is the process?– Relation with institute?

AO Institute Both Other not verified

3

5

4

0 0

What organisation will verifiy the personal identity of interna-tional applicants?

Charge a fee?

• Fee undergraduate applicant varies from– € 50.000 (?): SATAC

• to– € 25, € 30, € 90, € 110

• Fee graduate applicant varies from– € 80.000 (?): SATAC

• To– 25, 30, 90, dependent from institute

yes no

6 6

Is your organisation charging a fee to the international applicant for handling a request of admission?

Satified with the process?

• Yes– Upload documents and a public

face to the student

• No– Not applicable– Lower the tuition fee to the state

before 2011– Process mostly by hand, wish to

digitise and add workflowyes no

5

6

Are you satisfied with the process of enrollment of international applicants to your country?

Portal to follow process?

• Everyone has a portal and is mostly owned by the admission organisation

• Every portal shows status– No workflow involved I

conclude

status actions app what to do

7

5

3

What exactly can be monitored? - status

Communication with applicant

• AO are mostly not the first in charge of communication with the international student

• How does the international student comes to the AO?

AO Institute Other Several org,

3

4

0

3

What organisation is the first in line of communica-tion with the international applicant?

Who communicates?

• International students can go to several organisations

• Any comments on the quality of communication with international students?

AO Institute Other

7

8

1

Where can the applicants ask their questions about the admission process?

Way of communication

• Total of 7 responses– One AO provides nothing

for applicants: Studielink Netherlands

– One AO provides only email contact: NUCAS Norway

• Collaboration between organisations?– 6 say no– 1 says yes

telephone email desk soc.media buddy other

7

8

4

5

2

3

What kind of media do you provide to help the international ap-plicant?

Collaboration with other countries

• Do you have a collaboration with one or more organisations in other countries?– Yes: 1 (collaboration with agents), No 7!

• No AO exchanges data with other countries at this moment• Is there a need for exchange of data?

– Yes: 5, No 2

• Is there a need for other forms of collaboration with other countries?– Yes: 3, No: 4– Standards around transcripts, share experiences, admittance

conditions, regulations,

Conclusions

• International students is a hot topic– Lot of extra work– Students pay a lot more– Several organisations have to do with international

students– And?

• Did the survey meet your expectations?

• Follow up?