Business EtiquetteSeminar Brochure

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Trainer’s Profile

With 20+ years of experience as a media expert, journalist and entrepreneur, Salam Slim is a seasoned speaker, trainer and creative consultant. Her portfolio includes hundreds of written articles, hours of on-air broadcasts in radio and TV, a published book, and several other achievements. With degrees in English and Social Sciences and experience in jour-nalism, media, human resources and general management, Mrs. Slim truly has a multi-disciplinary approach and a unique style in consultation and training.

Furthermore, she is the founder and general manager of Blue Bead recruitment agency, one of the most specialized and professional recruitment companies in the region. And within DinamiCo, she acts as a consultant on human resources, recruitment and talent acquisition, communication skills and such. She also prepares and presents a wide variety of unique and customized seminars. Mrs. Slim frequently combines skills and knowledge from different areas within her expertise to support clients with consultation services, one-one-one coaching sessions, workshops and training seminars.

Mrs. Slim is a professional consultant and trainer in the differ-ent areas such as business etiquette, communication skills, recruitment and selection techniques, presentation skills and others. She has also coached high-prole public gures in media and politics on speaking skills, body language, public speaking, interviewee skills and others.

Salam Slim“In today’s cutting edge international market, the way we present ourseleves, is the differentiation factor against our competition, Business Etiquette is not merely an accessory anymore, it is a must.”

Seminar Outline

Course Documentation and Help Templates:

Attendants will receive “The business Etiquette Rule Book” a manual prepared by the seminar speaker from different international resources. The seminar has been tailored to match the Arabic mentality and customs. The manual and all related templates and checklists will be provided in soft and hard copies.

Who Should Attend

Professionals of all levels and industries will benet from attending this seminar. It is a must attend for professionals with careers that have a lot of contact with others such as in sales, customer service, public relations, marketing and HR. The seminar is intended for men and women wishing to improve their profes-sional image and their social graces.

Overview

In today’s cutting-throat market, positive interactions both internally with your team and externally with clients determine your business success. With the evolution of the multi-cultural and multi-generation workplace, and the introduction of new communication means from Email, to social media, video conferenc-ing and such, we are simply lost about the proper ways to behave.

This seminar is a must attend for all professionals wishing to learn tips and tricks for maintaining the best professional and social conduct. The seminar covers all types of business interactions, internal vs. external, local vs. international, face-to-face, on the phone of online. In addition it will include live demonstration and the opportunity for hands-on practice and training on topics such as meeting manners, dining etiquette, attending conferences and others.

Seminar Outline

Outline

Introduction: How little things mean a lot

Good Manners on the Job: Creating Positive Impression at work

Body Language in the business world

The Multi-cultural workforce, business etiquette of diversity

Dress to Impress! Creating a professional attire

Meeting and Greeting others

The ABCs of Polite Conversation

On The Phone

Etiquette of Written Communication

Soft or Electronic Etiquette

Meeting Manners

Business Meals and Parties, Mastering Dining Etiquette

Conferences and Other off-site events

Dealing with difcult people

Conict resolution, dealing with a warzone at work

On the Go! Etiquette of Business Travelling

Questions & Answers

As a company, why should I support my staff with Business Etiquette Training?

• Improving the working manners of your staff will

reect positively on the internal working atmosphere

as well as the customer experience.

• In numbers, this seminar will help your sales team

close out more sales, it will help your customer service

team better handle complaints and follow-up with

enquiries, it will help your business development and

PR teams better represent the company and follow

opportunities.

• Employees are the representatives of a company, the

more presentable and well-mannered they are, the

better the company image and perception in its eld.

• Studies indicate that the working atmosphere can be

affected by the presence of an ill-mannered member

and that can even drive some employees to leave their

positions.

How will I benet from this seminar?

• You will learn the rules of social conduct within the business realm, a most important thing for every profes-

sional.

• You will receive our “The Business Etiquette Rule Book” a valuable resource prepared by the seminar trainer

and DinamiCo’s research team.

• You will improve your professional conduct and enhance your personal image by learning and maintaining these

etiquette guidelines.

• You will get the chance to practice and develop the learnt skills within the seminar.

Questions & AnswersHow is this seminar different?

• This seminar is customized for the Lebanese and Arabic Community, Etiquette is culture-specic and

that’s why this seminar is tailored for our societies and not simply taken from English or French

resources.

• This seminar allows the attendants the opportunity to practice out the learnt techniques and rules within

the seminar.

• The seminar, like all DinamiCo seminars, is provided within the “Dynamic Duo” concept of DinamiCo

where two speakers give out the seminar to ensure engaged learning and more participation from the

attendants.

• The seminar covers all the modern forms of communication including emailing, text messaging, using

social media platforms like Facebook and Linkedin.

• The seminar is rich with presentations, videos, live demonstrations and performances.

What is the Language within this seminar?

The seminar is offered in both Arabic and English at the same time. This is due to the fact that within our

business interactions we commonly use both languages, so for example, even though we may talk to a

client over the phone in Arabic, we might send him an email which is in English. Our seminar counts for

that since it has been tailored for the Lebanese and Arabic markets and that’s why it will incorporate both

languages.

Seminar: Business EtiquetteLocation, Date and Duration: 5 stars hotel, Beirut, Lebanon, Wednesday, Thursday and Friday 14th, 15th, 16th of March 2012Price: Contact Us for pricing information; local and international rates. Corporate and group discounts are available. Regular course rates include soft and hard copies of “The Business Etiquette Rule Book” prepared by DinamiCo

Contact Us:

Dinamico, Byblos Bank bldg., 7th oor, Mar Elias, Beirut, LebanonTel: 01 - 707472/3Fax: 01 - 302782Mobile: 76 - 790980Or Email us at:

info@dinamico-me.comdinamico.me@gmail.com

As for the seminar details

Seminar Registration Form

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TO CONFIRM YOUR REGISTRATION: Please transfer the amount for registration fees to at any branch of

BLOM Bank -Lebanon and send us a copy of the bank receipt via email or fax. Once payment is made, an ofcial conrmation

of registration will be made to the applicant to guarantee his registration for the seminar.

Bank: Blom Bank – Mar Elias Branch

Account Name: Salam Rachad Sleem (Blue Bead)

Account Number: 337993

IBAN: LB71 0014 0000 1502 3040 3379 9310

Swift Code: BLOM LBBX

In case of urgent absence of the attendant, he/she is not entitled to a refund of payment. However, DinamiCo maintains the

applicant’s right to attend the course again without any additional charges within the same calendar year or to send someone to attend

the same seminar. These issues should be coordinated directly with DinamiCo event planning team by

informing them via email (info@dinamico-me.com).

DinamiCo reserved the right to change and modify course schedules. In case of a change in schedule, DinamiCo will notify any

registered attendants of the new seminar dates and will refund payment in case the new schedule is not appropriate.

Once the applicant has attended a seminar, he has the right to re-attend it within one year free of charge.

I the undersigned, hereby request to be registered to attend this seminar as per time assigned starting from specied date and as per

payment terms and conditions.

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