bc liquor: refining the craft of listening - tanya twynstra and john yap

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Refining the Craft of Listening to the Public Social Media Camp May 22 nd , 2015 @tantwy @John_Yap

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Page 1: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

Refining the Craft of Listening to the

Public

Social Media CampMay 22nd, 2015

@tantwy @John_Yap

Page 2: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

Introduction: Team

John Yap

Ministry GCPE

GCPE Citizen Engagement Team

Ministry Program Area

Premier’s Office

Web SiteBlog ModerationSocial MediaReporting

Vision and DirectionEngagement StrategyStakeholder Management

Face to Face meeting coordinationPolicy AnalysisPolicy DevelopmentImplementation

Stakeholder MeetingsSocial MediaFinal Recommendations

GCPE Relations/Issues Management Communications materials ie. News releases, blogs, event planning

@tantwy @John_Yap

Turner, Caeli GCPE:EX
"Media Relations" rather than GCPE Relations
Page 3: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

Introduction: Results

@tantwy @John_Yap

Page 4: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

Introduction: Media

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Page 5: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

1. The Process

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Page 6: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

1. Stakeholder Meetings

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Page 7: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

1. The Blog

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Page 8: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

The three goals of the consultation were:

educate participants on the consultation and the liquor system at large

stimulate high-value participant feedback to the policy debate, and

bring transparency to the stakeholder consultation process

2. Goals

@tantwy @John_Yap

Page 9: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

3. Stakeholder Meetings

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Page 10: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

3. Stakeholder Submissions

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Page 11: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

4. Twitter

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Page 12: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

4. A Twitter Townhall

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Page 13: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

4. Champions

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Page 14: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

4. Live blogging

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Page 15: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

5. The Process for Policy Analysis

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Page 16: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

5. Sentiment

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Page 17: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

5. Key Words

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Page 18: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

5. Sources of Feedback

#BCLIQUOR39%

BLOG34%

EMAIL27%

Sources of Feedback (12,600 sub-missions)

@tantwy @John_Yap

Page 19: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

6. Citizens’ Response

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Page 20: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

6. Citizens’ Response

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Page 21: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

7. Stories

I fully support the Liquor Law Review and in particular the Legion for Families initiative. Thirty five years ago I took my son to my Alberta Legion for supper. In his little sailor suit he was the hit of the evening. He enjoyed everyone and they enjoyed him. That is family and friendship. Today in British Columbia I can not take my grandson to my Legion for supper. If children can go to ski hill bars, why not the Legion? The question is rhetorical but quite valid! Dave, Edgewood, BC

@tantwy@John_Yap

Page 22: BC Liquor: Refining the Craft of Listening - Tanya Twynstra and John Yap

7. Stories

Some of the ideas raised in the press recently, for example more beer sales at hockey games or allowing drinking on Vancouver beaches or at the Celebration of Light held annually, will only put public health and safety at risk. This is common sense. You only have to visit England to see the downside of relaxing public drinking rules, where people walk the streets drunk with litre bottles of booze in hand and fights break out at soccer games. If the intention here is to increase the B.C. economy, it should be done with extreme caution and with strict rules to keep drinking within designated areas. Thank you, Simon

@tantwy @John_Yap