ba 351 managing organizations
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BA 351 Managing Organizations. Managing Organizational Culture and Change. Yes or No. - PowerPoint PPT PresentationTRANSCRIPT
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Managing Organizational Culture and Change
Yes or No Organizational culture is a system of
shared values, assumptions, beliefs, and norms that unite the members of an organization because it reflects, "What it's like to work here." This becomes apparent through the visible level of the culture, the espoused values that are not observed but rather explained and justified, and through the core beliefs that are widely shared through the organization.
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Core Values
Expressed Values
Visible Culture
Levels of Corporate Culture
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Video:Video:New Belgium
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Organizatio
nal
Culture
What are some core values at NBB?
Key Effects of Key Effects of Organizational CultureOrganizational Culture
Organizational Culture
Employee
Self-management
Stability
Socialization
Strategy
Implementation
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Managing Cultural ProcessesManaging Cultural Processes
Cultural Symbols Company Rituals and Ceremonies
Company Heroes
Stories
Language
Leadership
Organizational Policies and Decision Making
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Characteristics and Types of Characteristics and Types of Organizational CultureOrganizational Culture
Cultural Uniformity versus Heterogeneity
Strong versus Weak Cultures
Culture versus Formalization
National versus Organizational Culture
Characteristics and Types of Characteristics and Types of Organizational Culture Organizational Culture (continued)(continued)
Types: Traditional Control or Employee Involvement Traditional control
emphasizes the chain of commandrelies on top-down control and
orders
Employee involvementemphasizes participation
and involvement
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Four Types of Culture Four Types of Culture ClassificationClassification
◦Baseball team culture--rapidly changing environment
◦Club culture--seeks loyal, committed people
◦Academy culture--hires experts who are willing to make a slow steady climb up a ladder
◦Fortress culture--focused on surviving and reversing sagging fortunes
Video:Video:Pike Place Fish Market
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What type of culture classification does Pike Place Fish Market exhibit?
A) Baseball team cultureB) Club cultureC) Academy cultureD) Fortress culture
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Questions:Questions:
1. Identify some of the visible components of org. culture at Pike Place?
2. Does Pike Place have a strong or weak org. culture? How can you tell?
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Types of ChangeTypes of Change
Planned Change--change that is anticipated and allows for advanced preparation
Dynamic Change--change that is ongoing or happens so quickly that the impact on the organization cannot be anticipated and specific preparations cannot be made
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What Are The Sources Of Change What Are The Sources Of Change That Create Tension In Your That Create Tension In Your Life/School/Organization?Life/School/Organization?
On a piece of paper write 3 or more positive changes & 3 or more negative changesShare your information with a partner
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How many of you are afraid of How many of you are afraid of change?change?
If You Are Afraid of
Change,
PLEASE STAND UP
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How many of you think How many of you think Other Other PeoplePeople are afraid of change? are afraid of change?
If You Think Other
People Are Afraid of Change
PLEASE STAND UP
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What does that tell you?What does that tell you?
Most of us are more afraid of change than we
would like to admit – even to
ourselves.
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Are You Comfortable Are You Comfortable Where You Are?Where You Are?
CHANGE WHERE YOU ARE SITTING
NOW!Change Quickly
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How Do You Feel When You Are Told To How Do You Feel When You Are Told To Change Quickly But Do Not Know Why?Change Quickly But Do Not Know Why?
ChangeImposed is
ChangeOpposed
Forces for Change: Forces for Change: Environmental Forces Environmental Forces
Put pressure on a firm’s relationships with customers, suppliers, and employees.
Environmental forces include:TechnologyMarket forcesPolitical and regulatory agencies and laws
Social trends20
Forces for Change: Forces for Change: (continued)(continued)
People – By 2040 US Census predicts a world population of 10 BILLION!!
Technology – Over 80% of the world’s technological advances have occurred since 1900
Information – More information was produced in the 30 years between 1965 – 1995 than was produced in the entire 5,000-year period from 3,00 B.C. to 1965
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Forces for Change: Forces for Change: Internal ForcesInternal Forces
Arise from events within the company.
May originate with top executives and managers and travel in a top-down direction.
May originate with front-line employees or labor unions and travel in a bottom-up direction.
Resistance to ChangeResistance to Change
Self-Interest
Lack of Trust and Understanding
UncertaintyDifferent Perspectives
and Goals
Cultures that Value Tradition
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Fears That Create Resistance Fears That Create Resistance to Change to Change (The Individual)(The Individual)
Fear of Losing One’s IdentityFear of Losing ControlLoss of MeaningFear of Not BelongingLoss of FutureFear of Making a Mistake
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10 Phrases that Deter Us From Changing10 Phrases that Deter Us From Changing
1. “We’ve tried that before.”
2. “That’ll never work.”
3. “They’ll never let us do that.”
4. “Yes, but…”5. “I already know
how it will turn out.”
6. “That’s not how I would do it.”
7. “We’ve always done it that way.”
8. Nobody else does it that way.”
9. “We’ve got more than enough good ideas.”
10.“Whose idea was this, anyway?”
Time
Denial
Bargaining
Anger/ Blame
Depression/Inadequacy
Change
Confusion/Chaos
Test NewRealities
Acceptance
Continue
“A Natural Process”
Neg
ativ
e E
ner
gy
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Personal Survival TechniquesPersonal Survival Techniques
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Personal Survival TechniquesPersonal Survival Techniques
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Personal Survival TechniquesPersonal Survival Techniques
What could
you do
to build
your
business?
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Personal Survival TechniquesPersonal Survival Techniques
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Personal Survival TechniquesPersonal Survival Techniques
Who areyour internalcustomers?
What productor service doyou supply toyour internalcustomers?
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Surviving & Thriving SkillsSurviving & Thriving Skills
On a scale of 1-10, how would you rate your morale?
Where would you like your morale level to be?
What behaviors would you display at that level that you are not currently displaying?
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Surviving & Thriving Surviving & Thriving SkillsSkills
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Prescription for Change:Prescription for Change:Six Simple, But Not Easy, RulesSix Simple, But Not Easy, Rules
Face itAccept it – Don’t Fight
itFloat With It – Don’t
Tense Wit ItLet Time Pass – Don’t
Be ImpatientYou Have To Give Up
Control In Order To Gain Control
“For The Ego To Integrate, It Has To Regress”
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Survival GuidesSurvival Guides
Don’t count on anybody else coming along to relieve your stress.
The organization is going to change – it must – if it is to survive and prosper.
Accept fate, and move on.
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