7/27/2019 Attitudes, Emotion & Ethics

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ATTITUDES, EMOTION &

ETHICS

BY- SAKET

KAJAL

PRITIKA

GOVINDA

PRIYANKA

DIPA

CHANDRAGUPT INSTITUTE OF MANAGEMENT

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ATTITUDE

Expression of psychological tendency

It is closely related to behaviorIt has 3 components

THE ABC MODEL

Affect

It is theemotionalcomponent

of attitude

Behavioralintentions

It ismeasured

byobservingbehavior

Cognition

It reflects apersonsperception

or beliefs

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ATTITUDEANDBEHAVIOR

Attitude behavior correspondence depends on fivethings

Attitude

specificity

Attitude

relevance

Timing ofmeasurements

Personalityfactors

Socialconstraints

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JOB SATISFACTION

PAY

PROMOTIONOPPORTUNITIES

CO-WORKERSUPERVISION

WORK ITSELF

Five specific dimensions of job satisfaction

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ORGANIZATIONALCITIZENSHIPBEHAVIOR

(OCB)

Behavior that is above and beyond the call of duty

Satisfied employees

Going beyond the call of duty

Strong relation between job satisfaction and OCB Helps in performance evaluation.

WORK PLACE DEVIANCE BEHAVIOR

(WDB)

Any voluntary counter productive behavior that violates

organizational norms and causes harm to its functioning

Dissatisfied employees

Lack of person-organization fit

Due to lay-off , technological changes.

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ORGANIZATIONALCOMMITMENTANDJOB

SATISFACTION

The strength of an individuals identification with anorganization

TYPES:

1. Affective commitment- stong desire to remainin organisation

2. Continuous commitment-cant afford to leave

the organisation

3. Normative commitment-feeling to remain in

the organisation.

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PERSUASIONANDATTITUDECHANGE

Source characteristics

Expertise Trustworthiness Attractiveness

Target characteristics

Message characteristics

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COGNITIVEROUTESTOPERSUASION

Message

High elaboration

Central route Peripheral route

Low elaborationLow elaboration

Carefull processing Absence of carefull processing

Attitude change depending on

quality of arguments

Attitude change depending on source

characteristics or nonsubstantial

asspect of the message

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EMOTIONS

Mental state that typically include feelings physiologicalchanges and the inclinaction to act

Types of emotions:

Positive emotions

o Ex happiness and pride

Negative emotion

o Ex anger, fear, guilty

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EFFECTSOFEMOTIONS

Positive emotionsCognitive functioning

Physical and physiological health

Healthy coping mechanisms

More creative

Negative emotionsLeads to unhealthy coping behavior

Diminish cardiovascular function and physical healthGenerate workplace deviance

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EMOTIONALCONTAGION

A dynamic process through which the emotions of one

person are transferred to another, either consciously or

unconsciously.

Primarily occurs through non-verbal channels.

Mimicry

Affects job involving interpersonal interaction

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FACTORSAFFECTINGETHICAL

BEHAVIOR

Individual factor

ValueLocus of Control

Machiavellianism

Cognitive Moral Development

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ETHICS

Ethics, also known as moral philosophy, is

a branch ofphilosophy that involves

systematizing, defending, and recommending

concepts of right and wrong behaviour.

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