assignment 1 - quality

8/3/2019 Assignment 1 - Quality

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PM 2 - INSIGHT: Janette Rebizzi, Ilina Atanasova, Jamal Waqar

Kungliga Tekniska HögskolanDepartment of Technology and HealthProject Management IIFall, 2008

SOLAR ENERGY IN EGYPT

GREEN SHOW PROJECT

PROJECT QUALITY MANAGEMENT

PM 2 - INSIGHT:

JAMAL WAQAR,

JANETE REBIZZI,

ILINA ATANASOVA

PROFESSOR: ERIKA BELLANDER



Sustainable Communications for Egypt - Project Quality Management


TABLE OF CONTENTS

1. INTRODUCTION ...................................................................................................................................................... 3 2. BACKGROUND.......................................................................................................................................................... 3 3. PROBLEM AREA ...................................................................................................................................................... 3 4. SCOPE ........................................................................................................................................................................... 3

4.1. Project objectives and requirements ............................................................................................................ 3 4.1.1. Objectives ........................................................................................................................................................ 4 4.1.2. Requirements .................... ...................... ...................... ..................... ...................... ..................... ................. 5

4.2. WBS for Project Quality Management: .................... ...................... ...................... ..................... .................... 6 4.3. Statements ......................................................................................................................................................... 7

4.3.1. Technology Statement ................................................................................................................................ 7 4.3.2. Environmental Statement ......................................................................................................................... 7 4.3.3. Solutions Statement .................................................................................................................................... 7 4.3.4. Political Statement ....................................................................................................................................... 7

5. VISION ............................................................................................................................................................................... 7 6. QUALITY POLICY ......................................................................................................................................................... 8

6.1. PLEDGE OF QUALITY .......................................................................................................................................... 8 6.2. OUR PRIORITY ....................................................................................................................................................... 8 6.3. THE OBJECTIVES ................................................................................................................................................... 8 6.4. QUALITY OF VITAL IMPORTANCE ................................................................................................................ 8

7. LACK OF QUALITY ...................................................................................................................................................... 9 8. QUALITY PLAN ............................................................................................................................................................. 9

8.1. Quality Requirements ......................................................................................................................................... 9 8.2. Quality Management & Organization ........................................................................................................... 9 8.3. QUALITY ASSURANCE PROCESS ................................................................................................................. 10

9. TESTING METHODS ................................................................................................................................................... 3 9.1. Defect Repair Control .......................................................................................................................................... 3 9.2. Configuration Management .............................................................................................................................. 3 9.3. Training ...................... ..................... ...................... ...................... ...................... ..................... ...................... ............. 3

10. FISH BONE DIAGRAM ............................................................................................................................................. 4 11. QUALITY CRITERIA/FACTORS OF SUCCESS: ............................................................................................. 4 12. QUALITY AUDITS ..................................................................................................................................................... 6

12.1. Quality System Audit Procedure .................................................................................................................. 7 12.2. POLICY/PROCEDURE FOR QUALITY SYSTEM AUDIT .................... ..................... ...................... ......... 7





REFERENCES : .................................................................................................................................................................... 9 APPENDIX ............................................................................................................................................................................ 9

Group Work Report ................................................................................................................................................... 10 General about the assignments: ...................................................................................................................... 10 Assignment 1 ........................................................................................................................................................... 10 The group work ...................................................................................................................................................... 11

Meeting Minutes ......................................................................................................................................................... 11





1. INTRODUCTION

The Green Show Project is intended to provide energy for the antennas of

Mobilnet (member of Orascom), which are located around the banks of the Nile

River (Egypt) in an ecological way. Instead of conventional power sources we will

use solar energy to power our antennas - a plausible source considering the

geographical and climate characteristics of Egypt. We are also responsible for

providing our own antennas, in addition to the already existing ones, so that we

supply full telecom coverage for the most important and well-populated areas of

the country.

The paper aims to analyze the importance and procedures involved inmaintaining the quality of the organization. Several areas will be identified that

require most thought in terms of quality and the impact of losing quality will also

be calculated.

2. BACKGROUND

The paper takes its base from the theory which suggests that the lack of quality is

the real cost of the project. In order to assess where we might lack quality,

different methods are introduced and audits are carried out frequently so that

these are known before hand and do not escalate to cost the company more and

more with time.

3. PROBLEM AREA

Maintaining smooth operations is an important part of quality. However, the

regulations and policies within a country or within two trading countries and thepolitics involved can become an obstacle. There also exists the risk of the product

being faulty. As a result of all that, we can formulate the need of the quality

procedures in order to keep the operations running and delivering best quality

objectives.

4. SCOPE

4.1. PROJECT OBJECTIVES AND REQUIREMENTS





4.1.1. OBJECTIVES The main objective of the Green Show Project is the implementation of alternate energy

sources at the telecom sites around the Nile in Egypt where previously either access of

electricity was not possible or was possible with traditional AC supply/ Generators.

These sources were not environmental friendly compared to the proposed solar setupand the feasibility/advantages are one of the objectives of this document.

Research on the following areas must be conducted in order to achieve the desired

objectives:

Feasibility analysis on potential users in the area.

Service providers willing to invest in the area.

Existing vendors in the area and their service provider’s customer base.

Distribution of population in the area and the most suited equipment to beinstalled per population area.

Requirements by the service providers such as land procurement, coverage area,

maximum coverage directions while setting up a site with the new equipment.

The cost involved in procurement of new equipment and the amount charged to

the service provider.

The cost involved in foreign/local trainings of the staff to maintain this

equipment

Prospect of implementing the same system at other locations.

Basic research on these key points are essential for the organization and its stakeholders

to ensure if the project can be undertaken and would yield the expected result which

may be in monetary terms or for marketing purposes.

4.1.1.1. STAKEHOLDER ANALYSIS

Our company, as an executor of the project is the main stakeholder. Most of the benefits

and risks are inherent for it.

The company which we are offering our services to is the Orascom Group. The group

includes Orascom Telecom (Mobinil phone company), Orascom Construction Industries

(OCI) and Orascom Technology Solutions. A consortium is formed between the different

sub companies of the organization to undertake this endeavor.

Sponsor: The sponsor of the project is the Orascom Group.

Project Manager: A project manager shall be appointed by the committee of the

company.





Project Management Team and Project Team: A project management team will be

formed by the project manager in liaison with the management committee. Project Team

will be formed mainly by local staff.

Stakeholders are also all external companies which work is related with the project – all

suppliers, sellers and service providers, as well as the local people, who will have betterphone reception and ecological and social benefit.

4.1.2. REQUIREMENTS

4.1.2.1. STAFF CRITERIA

The project manager shall appoint a team of specialists, researchers and technicians

(riggers). The competence level of employees already working in the Orascom Group

will be determined and candidates with a zest for the project and a suited portfolio will

be selected as per requirement of the positions ; being given high incentives such as

being the pioneers for such a project within the company. The specialists chosen for this

project are:

- Project Administrator: He/ She is responsible activities such as meetings, leaves

etc of the employees. He forms the administrative backbone of the team.

- Project Manager: He/ She is responsible for overall coordination of the specialistsand managers involved.

- Specialist in Solar Power Generation: A specialist in solar power generation must

be part of the team to find the exact power and ampere requirement while

purchasing and maintaining the equipment.

- Specialist in Radio Frequency (RF) Planning and Optimization: Planning of the

amount of sites, needed to be modified and the ones needed to be set up, their

specifications and technical issues.

- Specialist in Construction and Materials: Identifying and solving the setting up

the site and the solar panels certain constructional and material constraints are

present - Specialist in Legal Issues: handling legalities between the government and

between Orascom Group and its future customers.

- International Trade Analyst : handling the importing/buying for the project.

- Specialist in Environmental Issues: Preserving natural habitats while setting up

sites and finding the most environmental friendly method in construction.

- Specialist in Land Procurement: Finding the most suitable site location, its price

and quality with respect to construction will be carried out by this specialist.

- Solar power engineers: responsible for all the analysis necessary and providing

assistance to the operational workers in the field.

- Installation workers: installing the antennas and solar panels.- Radio Frequency engineers: responsible for analysis as well as eventual field





work.

- Construction engineers: taking care of all drawings and technical specifications of

the construction sites and the materials necessary, monitoring construction

workers.

- Construction workers: working in the field.

- Environmental engineer: Help environmental engineer with analysis whennecessary.

- International trade brokers: in case of any import of products or any other kind of

purchase abroad.

- Logistic brokers: handling the transport.

4.2. WBS FOR PROJECT QUALITY MANAGEMENT:





4.3. STATEMENTS

4.3.1. TECHNOLOGY STATEMENT

The end product must be in compliance with international standards and must generate

36 Amperes per site and have sufficient backup including online generator capability to

avoid shutting down of the site during switchovers in case of failure.

4.3.2. ENVIRONMENTAL STATEMENT

The product itself must be environmental friendly and the sources where it is obtained

from must also follow standards in fabrication that are eco-friendly. The natural habitat

around the sites must be maintained during implementation procedures.

4.3.3. SOLUTIONS STATEMENT

To obtain and implement the product a tender must be put up for selection of the most

feasible companies. Technical training of the staff must be carried out by them to help

them maintain the equipment.

4.3.4. POLITICAL STATEMENT

All political regulations within the country and between different countries must be

taken into account as a factor of risk whilst procuring and hiring staff. Responsible

people must be hired to assess the feasibility in this matter.5. VISION

Our goal is the achievement of total quality management through the continuous

improvements of our products based on the changing requirements of our customers

meanwhile considering the environment and using sources that are less harmful to it.

We visualize that in the future the consumer and our competitors would not only accept

this change to ordinary methods of energy procurement but also implement them. We

will maintain the company’s standard and standing in the world market whilst

performing this project specifically in areas that involve supplier selection and quality of

work environment for the personal involved.





6. QUALITY POLICY

The quality policy will highlight the following areas:

6.1. PLEDGE OF QUALITY

Since our company is struggling to be amongst the best in its sphere in the world, we

should have a very persistent and aggressive quality policy to maintain this standard.

Quality and its control are taken care of in all the projects of the company as it is

considered as the vital point which gives us the leverage over competitors in the same

area.

6.2. OUR PRIORITY

The customers are our priority as they demand efficient and trouble free reception and

that too without ruining the environment around the places we operate. We consider it

as our responsibility to provide them with better services than our competitors and also

with the incentive that no pollution will be created by using the sources of energy

generation we use. We will continue to seek the betterment of our users at all levels as

they are the most important asset to this company.

6.3. THE OBJECTIVES

The objective of the company is to provide telecom services through Mobinil phone

company to regions using quality solar based energy sources. The sites must be

operational on time and the minimum cost. These objectives must be realized for not

only customer satisfaction but also to create a bigger market base in the region where

competitors are not already providing services.

To achieve our quality goals factors such as dedication to work and cooperation within

departments in the company will also be of importance.

6.4. QUALITY OF VITAL IMPORTANCE

Quality will not in any circumstance be compromised. It will have the same importance

as cost and scheduling. Not only will it be implemented to all areas but all personal will

have the right to challenge decisions that they feel are not according to the quality

standards of our company.





7. LACK OF QUALITY

As quality is of undeniable importance, compromise in its implementation can have

hazardous effects to the company. We are competing on a world wide scale where a

small error would give room to our competitor. Quality must be maintained at all levels

which include purchasing, implementation and maintenance. If quality products are not

procured in the long run it will cost the company more to maintain them or could lead to

a shutdown of the side thereby losing users. Similarly when implementing these systems

care must be taken as to what the power requirements are and how production of

power must be maintained using proper maintenance. Lack in areas such as using

quality construction material can lead to slow degradation of our sites over time. All of

these factors will inevitably add up to the real cost of this project so quality must be

maintained at all levels to keep it as low as possible.

8. QUALITY PLAN

8.1. QUALITY REQUIREMENTS

The end product must adhere to the following requirements in conjunction to quality;the solar system to be used with the sites must be capable of producing 36 Amperes of

power for powering them up. The input source to them must have backup power by

conventional means to avoid shutting down. The solar panels must have capacity to

store maximum power within three hours of full sunlight. The panels must be upgraded

time to time to match technological advancements and trainings must be carried out for

the staff concerned by the company these are purchased from. All means must be used

to maintain this standard of production.

8.2. QUALITY MANAGEMENT & ORGANIZATION

The personal involved for the quality management structure are shown below:





The project manager makes sure that the activities for the quality are carried out on

time and schedule. The three specialists are responsible for testing at various stages bydifferent methods to ensure that the product is according to specifications or if the

implementation of it is up to standard. The project administrator will make sure that all

these are documented and can be used for the next project plan with necessary updates.

8.3. QUALITY ASSURANCE PROCESS

There are several methods that will be used to ensure that the Error! Reference source

not found. product, and the application that results from it, adhere to appropriate

quality standards:

Internal Project Reviews

These are project team work sessions in which the team reviews all

deliverables for a phase before scheduling a methodology review.

WalkthroughsThese are group work sessions in which the walkthrough team validates the

deliverable using previously defined scripts, presentations, question &

answer sessions, and brainstorming sessions, if appropriate.

Inspections

These are reviews of a deliverable by the Executive Committee, or sometimes

by an implementation team, for the purpose of inspecting and approving the

deliverable.




QA Process Presenters

Presentation Materials

Validators

Validation Materials

Sign-off Authority

Sign-off Criteria

Resolution

Technical Testing

Project Team

ReviewTechnical Staff

Documents including technical

requirements and specifications.

Project Administrator

Basic contract signed off duringpurchase used as a benchmark.

Project Manager

The product is in accordance to thespecifications provided earlier in the

contract.

Ready for Walkthrough

Walkthrough Same as above Project Administrator

Basic contract signed off during

purchase.

Project Manager

The product must be presentable to the

higher level officials and stake holdersof the company.

Ready for inspection

Inspection Project Manager

Documents including all technical and

marketing strategies for the product.

Executive committee:

Documentation provided by the project

leaders at the initial phases when the

project was to start.

Executive committee

The objectives for the product promised

initially are met.

Ready for Trial Use

Acceptance Test

Testing before

Launch

Technical Experts

Required technical requirements to

activate the sites

Project Manager

Visual testing of working sites with new

equipment and sites meeting requiredcoverage.

Executive committee

Product meeting all promised

requirements and showing good results.

Ready for final

implementation




9. TESTING METHODS

The testing methods used will be calculating the power generated by the solar panels at

each site by measuring the amperes using ampere meter. The angle of each panel can be

detected using a level meter. For quality purposes and maximum efficiency degrees of the panels must be adjusted if necessary to catch maximum sunlight during short or long

days.

9.1. DEFECT REPAIR CONTROL

Even after the Quality assurance tests, there is a probability that something might go

wrong with the panels which would be unprecedented. These cannot be stopped but

they can be taken into account by our risk analyst. Proper up to date documentation

must be carried out time to time in order to detect this defect as early as possible. This

would help in minimizing the impact it would cost. An effective method employed willbe to perform health checks every four hours or create software that detects deformities

in the health checks hourly. Any error would be detected instantly and repaired.

Alarm systems can be generated via alarm system using a standard Network Operation

Centre (NOC) as by other vendors. Available engineers closest to the sites would be

informed to carry out the required corrective actions.

9.2. CONFIGURATION MANAGEMENT

Key DeliverablesInformation obtained from each health check for the panel must be stored.

Software Storage

Storage of these shall be primarily at Home Location Register (HLR) department

since it is directly responsible for reception discrepancies.

Security and Backups

One server must be dedicated to only storing and disconnected from other networks.

The server must have backup at a separate location and data must be stored there

after every three days.

Version Control

As part of the contract; newer versions and upgrades to the panel may be provided at

cheaper rates.

9.3. TRAINING

Staff should be trained in Quality techniques especially the maintenance crew and the

engineers directly handling the panels. Better trainings would lead to better handling

and thus provide better long term results. Every three months a workshop can be

organized to train if possible on the newer advancements in the same area.





10. FISH BONE DIAGRAM

The fish bone diagram for low power production by a single is shown below. Several factorsinfluence it which may possibly have sub factors in them

11. QUALITY CRITERIA/FACTORS OF SUCCESS:

The key deliverables that need to be achieved for success are:





Procurement of proper equipment that meets the specifications of our sites.

Measuring it – continuous checking and auditing of the procurement to ensure the

quality is maintained. A control chart may be used to achieve this goal.

Testing of the equipment and acceptance by the higher committees

Measuring it-To ensure the quality testing must be carried out and approved by the

higher committee so that the ordered equipment must not be faulty and be according

to the demands.

Proper understanding of what the customer needs

Measuring it-Repeated customers and expansion would be one way to measure if

the understanding of the customer is kept at priority.

Maintenance of good environment within the staff and the work place

Measuring it- Management review meetings with their follow ups.

Maintaining good ratings in terms of satisfaction

Measuring it-Seeing the trends of the customer ratings in short intervals.

Unified end goals within all team members.

Measuring it-This can be measured by seeing how many times goals have been

changed during the course due to minor conflicts with goals. This can havedisastrous effects to the quality of projects.

Good and effective communication within the hierarchy of the organization.

Measuring it-Frequent surveying along every individual to see how their

communication is within the hierarchy.

Achievement of desired cost targets.





Measuring it-EVM and milestone trend analysis can be used to measure this.

Achievement of desired revenues.

Measuring it- Again the EVM can be used for this purpose. The cost and

achievement of the revenues from the project are essential for not only the

organization but also the stakeholders.

The quality measurement criteria for all of these is basically the generated power as it is

the vital input to our sites and eventually our whole network depends on this source.

The methods used to check for the power have been discussed previously and this

measurement after decided intervals would make sure that the power supply remains

intact.

The staff must be trained for such situations and their performance can be a huge

influence to the production of power.

As our system runs on solar energy, unavailability of sunlight can be a risk though a

minor one since calculations made before would justify the project in the first place. But

in case of a rare occurrence this can severely sabotage our project.

12. QUALITY AUDITS

Having a documented quality audit procedure is a must for any organization. The details

of the audits vary by nature and usually the size of the operations within the company.The usual key points in an audit include:

A defined objective,

An audit scope,

audit schedule,

Responsibilities defined,

Criteria of Evaluation,

Review of the results

Corrective action policies and schedules for them





12.1. QUALITY SYSTEM AUDIT PROCEDURE

Quality System Audit Procedure is an audit procedure that can be used by a medium to

large manufacturer. In comparison to the large company, there are less people on the

audit team, less audits per year, and the reports are distributed to less managers.

Therefore, this procedure is not that detailed as the one suggested for the large

company. For example, the procedure dictates the format of the audit report for the

benefit of the managers, who may review reports for many different operations per year.

12.2. POLICY/PROCEDURE FOR QUALITY SYSTEM AUDIT

No. _____ Rev. ______

Approved by_________________________________ Date_____________________

1. An audit of the entire quality system will be performed by________________________

every_______ months.

2. The audit checklist _________shall be used. Audit checklist will be analyzed for further

improvements and approved by __________________________to cater for our quality needs.

3. The checklists and the summary/reports from the audits will be reviewed/approved by_______________, ____________________and_____________________ . Minutes of this

meeting will be made and documented likewise by __________________________________.

4. Corrective actions will be performed as decided in the

meeting.____________________________ will be responsible to make sure these are

implemented and inform the management team about it. Reporting of these actions shall be

done by _________________________ and made part of the original report.

QUALITY SYSTEM AUDIT PROCEDURE

No ._____Rev._____ Approved___________________________ Date _____________

ECN History_________________________________________________________________

POLICY: Frequent quality audits will be carried out to ensure quality standards as defined by

the organization.

SCOPE: All related operational parts and procedural aspects.





PROCEDURAL GUIDE: Auditing of the maintenance department will be carried out

annually. Routine audits in other areas may be carried out monthly. An audit may be called by

the Audit in charge if he deems it necessary. The audit will comprise of the project manager,

the technical specialists and the project administrator. Their sub workers with them will help

to correct any deficiency in the organization.

The following steps are involved while making an audit:

AUDIT PREPARATION – This step involves checking standards and compliances that

must be followed within the company to maintain the quality standard. This is documented

and used as a tool to find problems within the organization.

AUDIT INITIATION – The quality auditor finalizes the checklist and informs the

departments that an audit will be performed. With the help of the managers of these

departments successful audits are carried out.

AUDIT ANALYSIS AND REPORT –

Our quality auditor reviews and analysis the resultsand writes a formal report on it. The report will be provided to the higher management within

4 working days. The reports should be marked as confidential.

CORRECTIVE ACTION – Corrective actions based on this report will be ordered. The

person decided in-charge of corrective actions shall insure that they take place in a good way.

AUDIT FOLLOW-UP – Log files will be maintained for each audit so as if the same

mistake is repeated in a second audit it can be identified.

REPORT NUMBERS – Auditing report numbers shall be maintained as the year followed

by the number of the audit. Second audit in 2008 would be 08-02.

AUDIT REPORT COVER DATA

Area Audited ____________________________ Audit No._____________ Date:

____________

Audit Team

members________________________________________________________________

Auditor's Signature: _________________________________________________

(Team Leader)





REFERENCES :

The Project Management Institute. (2004). A Guide to the Project Management Body of Knowledge

(PMBOK Guide). Third Edition Sylva: Project Management Institute.

Maylor, H. (2003) Project Management. Third Edition. The Prentice Hall.

Quality Policy Gallery http://www.simplyquality.org/qpgalery.htm

Princeton Project Office, Princeton University http://web.princeton.edu/sites/ppo

Index of Handbook techniques: http://www.diegm.uniud.it/create/Handbook/techniques

Quality System Audits, US Food and drug administration:

http://www.fda.gov/CDRH/qsr/17audit.html

APPENDIX

http://www.simplyquality.org/qpgalery.htm



http://web.princeton.edu/sites/ppo



http://www.diegm.uniud.it/create/Handbook/techniques













GROUP WORK REPORT

GENERAL ABOUT THE ASSIGNMENTS:

The assignments each had a group leader. Each leader was responsible for gathering

most information on that subject and coordinating with other members as how to write

the document. Once the leader gathered all the documents it was decided that the leader

would read through the entire assignment and make sure it is coherent and consistent.

The last step was to apply the lay out which was designed by Ilina.

ASSIGNMENT 1

Leader: Jamal Waqar

Jamal had 1 week to read all the material for this assignment and divide the paper. The

division was as follows:

Intro/ Background/Problem Area: Jamal/ Janete

Question 1: Janete/ Jamal/ Ilina

Question 2: Jamal

Question 3: Ilina

Question 4: Janete

Question 5: Jamal

Question 6: Janete

Question 7: Ilina

Question 8: Jamal/ Ilina

The development

Living in different cities; the paper took more time than usual. The group leaders were

divided in Stockholm , Sodertalje and Norkopping. This resulted in minor delays.

Schedule





The first meeting was in Stockholm the 15th of November.

The 24th of November the paper was divided and all members were aware of

what to do.

The deadline to write their parts was the 1 st of December. But all parts weredelivered the 2nd of December.

The 5th of December, Jamal used about 4 hours to review this paper and apply

the lay-out and share with the other members. This was the deadline for all

members to receive this assignment in order to give their opinions for

improvement.

THE GROUP WORK

The group members have been working previously in another group and were aware of

each members pace. This assignment had a pleasant atmosphere ruled by good relations

and respect to the other members.





MEETING MINUTES

Meeting Minute

November 15th, 2008

Attendees

Jamal Waqar, Ilina Atanasova, Dorota Gorecka, Janete Rebizzi.

Scribe

Ilina Atanasova

Agenda

Deciding on a Group name

Deciding on a environmental power

Deciding on a place to make the project in

Dividing the assignments evenly

Deciding about the kind of product

Discussing Scope

Discussing each assignment and what we need for it.

Deciding on deadlines for the assignments.

Group Name - We have decided that the group name will be PM2 - INSIGHT.

Environmental power - We will use solar power.

Deciding on a place to make the project in – Egypt

Dividing the assignments evenly - every person will manage and separate into parts

one of the assignements. Assignment 1 – Dorota. Assignment 2 – Janete. Assignement 3 –

Ilina. Jamal will take parts of the three assignments.

Deciding about the kind of product - network powered by a solar system

Discussing Scope





Discussing each assignment and what we need for it – what we need to buy or

acquire

Deciding on deadlines for the assignments: Assignment 1 – deadline 23rd, 2nd

assignment – by 23rd, 3rd assignment – deadline – 23rd

Next Meeting

On the 29th of November the group will meet at KTH’s library in Stockholm at 12:00.

Next Meeting Agenda Items

Decide on a seminar topic

Adjournment

The group considered the meeting successful and decided that there was nothing else to discuss.

Meeting Minute

November 29th, 2008

Attendees

Jamal Waqar, Ilina Atanasova, Janete Rebizzi.

Scribe

Ilina Atanasova





Agenda

Discussing on our status with our parts of the assignments

Deciding on a subject for the seminar report

Discussing on our status with our parts of the assignments – not everyone has

finished with their parts of the assignments so probably they will be delivered later than

the 2nd of December. Meanwhile one of the team members - Dorota Gorecka has left the

group and the tension for the three remaining group members has become bigger.

Deciding on a subject for the seminar report – selecting the topic: “ The Proactive useof the 7 quality tools and 7 management tools”

Adjournment

The group considered the meeting successful and decided that there was nothing else to discuss.