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Stó:lō Service Agency Performance Report April to June 2017

FINANCE AND ADMINISTRATION (FAD)

• The Finance and Administration

department hosted a Customer Service – ‘Dealing with Difficult People’ Training workshop with 45 people in attendance. Our member bands were invited to attend and attendees from both Tzeachten and Sumas were present.

• Prepared final 2017-18 fiscal year Budgets, Work plans and Org Charts for review and approval by the Stó:lō Service Agency (SSA) Board.

• Consolidated and finalized the 2016-17 Annual Report for approval at the July AGM. • In April, the HR department and Management team met with Jouta HR Consulting to start the work on

creating a compensation policy for SSA. • The Office of the Executive Director (ED) attended a 3-day Strategic planning session with the SSA Board

to discuss strategies for effective communication, how to hold effective meetings, and prioritizing and managing multiple tasks.

• In May, Stó:lō Service Agency hosted an orientation to new and current staff. The 11 bands were invited with one representative in attendance from Yakweakwioose. The orientation PowerPoint presentations were provided to Aitchelitz and Leq’á:mel upon their requests.

• Through a funding contract with SASET, the FAD department was able to hire 4 summer students. Two to assist with the administrative duties and 2 to assist with the property maintenance.

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• Hosted a baby shower for FAD employees, Art Adams and Toni Grenier welcoming baby Brennin, and Jon Munroe and his wife welcoming baby Ava. Congratulations to both families!

Finance • Held financial statement reviews with the department Directors in order to finalize year-end financials

and draft audit for review by the SSA Board to be passed at July AGM. • Met with Indigenous and Northern Affairs Canada (INAC) to discuss Post-Secondary funding K to 12

funding.

Central Support Services (CSS) • Signed paper work for vehicle insurance on our fleet plan due for end of May – 35 vehicles. • In negotiations with Telus and Shaw for quotes on landline and internet services. • Four bus rental requests for our communities which includes Service Contracts for the on-call bus drivers. • Had 5 tent rental request for various off-site events out in our communities.

Human Resources (HR) • From April to June there were twenty job postings, four new job descriptions registered, fourteen job

interviews, twenty new staff hired, three staff terminated, six pension and benefit enrollments, three WCB applications, sixteen criminal record checks (renewals), fourteen staff disciplinary letters, two employee work plan/disciplinary review and one new maternity leave.

• There were forty-seven consultation sessions held between the HR department and staff/supervisors. • Stó:lō Service Agency hosted three pension and benefit staff information sessions for all employees and

Bands who participate in our plan: Stó:lō Nation; Sumas First Nation; Squiala First Nation; Shxwhà:y Village; Tzeachten First Nation; Stó:lō Community Futures; Seven Generations Environmental Services Ltd; Ts’elxwéyeqw Tribe Management Ltd, Skowkale First Nation; and SAY (Skowkale, Aitchelitz, Yakweakwioose).

Information Technology (IT) • Begin bidding process to replace our Internet and wide area network connections for

Coqualeetza/Vedder Road site, Stó:lō Elders Lodge (SEL) and Pekw'xe:yles/Mission.

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• Upgraded the wireless network at our Vedder Road site to a Ruckus 802.11ac (high-speed) system. The new system is centrally managed and will provide not only faster access but enhanced encryption to improve security for staff and guests.

• Renewed SSL security on all our public web servers to better protect SSA from Internet security threats. • Setup new Zftpserver software on our download server for staff and colleagues to securely transfer files

and documents. It is easier to use than the old system and works more like Dropbox. • Upgraded our remote desktop server to 2012 R2 version. It features higher capacity for number of

remote users as well as upgraded 2013 version of Microsoft Office. • Upgraded Eset antivirus server and workstations. • Upgraded Landesk management server and clients. • Started testing of Windows 10 Pro on our network.

Indian Registry (IR)

Births Deaths Marriages Divorces Transfers Adoptions Misc. Amend Data Entry CIS/SCIS

Apr 3 0 0 0 0 0 0 30 27

May 3 0 0 0 0 0 0 63 60

June 3 1 1 1 2 0 0 40 12

TOTAL 9 1 1 1 2 0 0 133 99

HEALTH SERVICES (HS)

• The Primary Care Clinic has been operational for 2 years and has the following services: - Dental Clinic- Mondays to Thursdays - General Practitioner on Tuesdays and Thursdays - Acupuncture services on Fridays - Nurse Practitioner on Tuesdays and Wednesday - Naturopathic Physician on Fridays - Youth Clinic on Thursdays from 2-7pm - Monthly Maternal Health Clinic

• Spring Celebration was held on May 25th at the Coqualeetza Longhouse to honour the good work the Health Staff are doing. The following staff were blanketed: Leona Kelly (15 years of employment), Rhoda Ledoux (16 years of employment), Deb Stewart (15 years with health and 30 years at Stó:lō Nation), Diane Kelly-Anderson (18 years of employment and received the Sovereign’s Medal for Volunteers from the Governor General), Michael Suedfeld (Accreditation Leader), Breanna Miller (Youth Mentorship Leader), Jenz Malloway (ASCIRT Leader), Sam Kaji (14 years of employment), Ann Doyle (retired), Lori Bonnefoy (retired), and Dennis Grewal (retired).

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• Summer student selection was completed with 7 students being employed. Four of which are funded through the SASET Summer Career Placement Program to provide administrative/youth support: 1 Nursing Assistant, 1 Elders Lodge Assistant, 1 Admin Assistant and 1 Events Assistant.

• The following new hires started with the health team: - Tara Langlois- Registered Nurse (RN) with Home Care - Ramona Valenzuela- Traditional Family Support Worker with the Family Empowerment Team - Bridgette Boyer- Intensive Support & Resource/ Supervision Worker with the Youth Mentorship

Program

Family Services- Aboriginal Supported Child Development (ASCD) and Aboriginal Infant Development (AID) Program

• All caseloads are full and referrals consistently came into the department. • Received 15 brand new car seats through the BCAA Community Car Seat Program. The car seats will be

used to replace aging car seats in vehicles that are used to transport clients. The remainder of the car seats will be given away to families in need.

• The following activities were held and the program attendance has increased within some programs. - Little Bears Play Group ended with family barbecue celebration on June 23rd. - Abbotsford Aboriginal Family Place (AFP) Drop-in runs twice a week. - Scowlitz Family Fun Night has an average of 12 - 20 participants per session. - Leq’á:mel Baby Time Program attendance has increased. - The participation in the Parent Drop-in Play Group was well attended. - Community Garden has started in Mission

for families. - Mother's Day Tea at the AFP in Mission

was very well attended with approximately 30 participants.

- Lil Champions Anxiety Group for Parents and Caregivers was a big success.

- Mother Bear Literacy Program was delivered in partnership with the Friendship Center in Mission and the Mission Early Literacy group.

Community Health and Home Care • Immunization clinics:

- Two clinics in Sumas. - Two clinics and baby time in Leq’á:mel - Immunizations will start in Matsqui once a date is secure. - Immunization Clinic at Building 7: immunized 26 children in five clinic days.

• N-95 mask fitting was June 29th, 2017. • The second mammography screening date has been set for September 20th, 2017. • On-site baby time continues to run weekly with an increase in attendance that allows for a variety of

teaching topics to be offered such as: Lice and sun safety, cooking with the nutritionist, and craft days • Canada Prenatal Nutrition Program (CPNP) has 28 members and this includes four new moms who joined

this quarter.

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• Home Care Team has experienced an increase in services this quarter which include: - The foot care program which is very popular attracting new clients at the Elders Lodge. - Tara has been very busy getting settled into her new role as charge nurse. She has been meeting the

clients, organizing supplies, and creating new and useful systems. - Nutritional workshops included topics on nutrition for chronic health issues and men’s health were

held in Sumas, Leq’á:mel, and Matsqui.

Fundraising Team

• The fundraising team came into existence April 1st, 2017 and is made up of team lead, Michael Suedfeld, Samantha Kaji and part-time worker, Derek Hansom.

• The team has made great progress since April including: - Completion of 21 grant proposals in the first 3 months for a total ask of $11 million for fiscal 2017-

18. It is important to mention that some of these grants are renewable for up to five years. - Met with Chilliwack Youth Committee, Chilliwack Healthier Communities, City of Chilliwack officials,

numerous community representatives and several Chiefs. - Began working on a Gala Banquet, Cultural Night and Art Auction to be held February 10th, 2018. - Created press releases, advertising, videos and other promotional items for SSA. - In the process of working towards creating corporate partnerships. - Assisted with on-site businesses such as clinics, Nations Creations, and pharmacy. - Delivered cultural competency workshops. - Created a list of department priorities for future funding proposals - Assisted with Section 81 parole discussions and documents. - Attended Fraser Region First Nations Health Authority caucus.

Family Empowerment Team • The Family Empowerment Team received training in the Circle of

Care facilitation and in the Parent Child Assistance Program training in Edmonton.

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Community Engagement & Health and Safety • Open gym for youth from any of the affiliated communities in partnership with Tzeachten. • Justice Institute of BC (JIBC) Emergency class on May 3rd

and 4th was held for staff and community. • The Community Engagement and Health and Safety

worker partnered with the committee for Tzeachten First Nation and Central Elementary Aboriginal day celebration.

• Held a food safe workshop in partnership with First Nations Health Authority (FNHA).

• Held fire drills in June for all buildings on the Coqualeetza grounds.

Wellness Services • The Day Treatment Program had 4 graduates from the 6-week long program. • Qwí:qwelstóm workers held 4 workshops which included topics on hoarding, anxiety, communication,

and historical Impacts. • The department has been consistently busy improving the flow and function of the programs which

include: - Reviewed literature for Qwí:qwelstóm history, mission, values. - The completion of the new employee orientation draft is almost done. This package includes

references to Stó:lō Service Agency policies and procedures for the new employee to review. It also includes procedures that are specific to Qwí:qwelstóm Justice to ensure that they are consistent with Stó:lō Nation's governance.

• Connected with Corrections Services Canada to discuss a potential of using SSA Site to deliver Section 81 services.

• The wellness Team has dedicated time and resources to the Care Committees. • The department has been in contact with First Nations Court and drafted a letter from Stó:lō to the

Honourable Judge Crabtree about having a First Nations court in Stó:lō territory. • Aboriginal Justice Liaison Committee meeting was arranged with 30 Aboriginal Justice Liaison members

for September.

Stó:lō Elder’s Lodge • Updates and training for the first quarter at the Stó:lō Elders Lodge included:

- The implementation of a New Employee Benefit Policy; - New Staff uniforms; - Crucial Conversation Training; - Strategic Planning for Team Leads; - Fall Prevention Training; - Take Action Day with GW Graham Aboriginal students; - Six staff members attended food safe training; - SEL Kitchen Inspection completed; - Fraser Health Assisted Living Operators meeting; and - Five Elders and two staff attended Aboriginal Day Event.

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• New Hires for SEL included: Rachelle Fernandez Clinical Lead Licensed Practical Nurse (LPN), Angi Peters LPN, Tasha Peters Casual on-call LPN, and Vipan Sidhu Casual on-call Registered Care Aide (RCA).

Early Child Development Department

Headstart Preschool • The children explored the live life cycle of the “smímoyàth,” butterfly. From egg to adult butterfly- the

highlight for the children was the Release! • Held the annual preschool graduation ceremony to send off this year’s four year old children. • The family program will be offering additional days of drop in over the summer to accommodate all

families including preschool.

Family Program

• Our families enjoyed an evening with teachings protocol and creation of their own drum with Darren Charlie.

• A beautiful day at Skwah out in the canoes was enjoyed with the families. • The families experienced LIVE 5210, facilitated by our very own team member-Ashley Crey. • Families enjoyed a barbeque night with a Halq’emeylem themed Scavenger Hunt.

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Daycare

• Children enjoyed the live life cycle of the “smímoyàth,” butterfly. From egg to adult butterfly- the highlight for the children was the Release!

• The program wait list was at 50 children. • The staffing has been challenging due to lack of educators within the field of early education. • We applied for Ministry of Children and Family Development (MCFD) Major Capital Funding to enhance

current services for school aged children 6-12 years. • Held an honoring ceremony to acknowledge our very own colleague, Jenn Carmen for her scholarship

award from BC Aboriginal Child Care Society (BCACCS) -Mary Thomas ECE Scholarship for Post-Basic ECE.

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STÓ:LŌ ABORIGINAL SKILLS AND EMPLOYMENT TRAINING (SASET)

• In the first quarter SASET served a total of 923 clients (with 2,733 interventions) averaging approximately 2.9 appointments per client. Of this total, 259 individuals found employment and 20 individuals returned to school or further training.

• Training Programs through employment services outreach were hosted in several locations in the catchment area and included: 3 Traffic Control Person Certificate programs (Chilliwack, Chawathil and Boston Bar); Basic Security Training in Chilliwack – Securiguard was on site the end of June to hire “graduates”; and the RISK program was also held in Chawathil.

• This fiscal year SASET administrative team has been busy implementing 82 community based employment programs ranging from Targeted Wage Subsidies, Direct Course Purchases, Workplace Based Training, Youth Initiatives and Summer Career Placements.

• Health Care Assistant Certification in partnership with First Nations Health Authority through Service Canada: SASET was able to secure funding for a Home Care Aide (HCA) program anticipated to commence in September 2017 that will be held at Seabird Island.

• “Nations Creations” - SASET assisted the SSA entrepreneur program by facilitating a week of employability skills to the “Nations Creations” project which included Workplace Essential Skills Assessments. At the end of the program SASET assisted with resume/cover letter updates, interview skills/job search and money management.

Mt.Currie/N’Quatqua area Employment Services • Provided full-time employment services in Lil’wat at the SASET employment resource centre with

outreach services to N’Quatqua, Skatin, Samahquam and Xa’xtsa. Employment workshops were held on a rotating basis in all communities that included: What’s Your Color, Career Decision Making, Resume writing, Job Search 101, Cover Letter Writing and Introduction to Computers.

• In N’quatqua and Lil’wat (other three communities are tracked through our ASET agreement), there were 136 clients in the first quarter with 27 individuals employed and 23 individuals returning to school or training.

• The Early Childhood Certification Program in partnership with Nicola Valley Institute of Technology (NVIT) is still in progress in Lil’wat.

• CONSTRUCTION PROGRAM - Partnership Program with Lower Stl’atl’imx HEALTH Department, the Province of BC and SASET - Six men from N’Quatqua have been very successful so far with the cabin building project. They have built a total of 2 cabins both of which just need roofs on them. Spots for both cabins have been scouted out and started to be cleared. Once the spots are cleared they will dismantle the cabins, move them up the mountains and assemble them once more.

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• SASET had the pleasure of meeting 5 of the 6 men involved and was told that at the beginning of this project some of the crew didn’t even have hand tool knowledge or experience. Now they are building cabins and solid relationships within their crew and community. They hope to be able to bring together the need for housing within the community and the need for employment to help create self-sufficiency within their community. They have been approached by tourists passing by and asked to build or sell on the spot. The official Cabin Blessing and Celebration for these cabins will be held August 8th, 2017 from 11am – 4pm.

• Lil’wat/N’Quatqua Community Based contracts: a total of 15 contracts in Lil’wat ranging from Targeted Wage Subsidies, Direct Course Purchases, Summer Career Placements and Youth initiatives have been signed with the community and there are two contracts in N’Quatqua; a Summer Career Placement and Targeted Wage subsidy agreement.

BladeRunners Program • SASET continued to deliver the BladeRunner program in Chilliwack and Surrey and received a funding

increase from 96 youth (18 to 30 years of age) to 111 this fiscal year. • The first program that SASET

BladeRunners hosted this first quarter was Automotive Detailing in Surrey. This program was 6 weeks long and included a 3 week hands on training from the Automotive Training School in Surrey. There were 10 participants in that program and from those 10, 9 are currently employed.

• The second program in Chilliwack was Landscaping and Grounds Maintenance. This program had one week of hands on training from Mosaic Vocational School. There were 10 participants and of those 10, 7 are currently employed. This program was great and our grounds looked terrific after their hands-on training!

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• Chilliwack BladeRunners program just hosted a 5-week Construction program that had a 3-week Construction Skills portion that was delivered by Douglas College and 2 weeks of equipment certification, First Aid, WHIMIS and employability skills. There were 8 participants and they are all currently seeking employment as the program ended on June 30th.

Day Care Agreements

• SASET continues to administer 5 day care agreements at Stó:lō Service Agency, Seabird Island, Sts’ailes, Lil’wat and N’Quatqua. This year Service Canada requested funding applications for repairs and renovation dollars which all communities (except Lil’wat) submitted completed requests for funding.

SASET Culinary Arts Program • For the first quarter reporting period SASET Culinary had 12 students in the Chilliwack Intake with a

completion date of July. Out of the 12 Students from this intake, 8 are already employed. • The Spring/Summer intake has been very successful and is a smooth transition from training to

employment. As a lot of the employers are looking for summer help, it is a perfect fit for our students to find employment during the training as well as after. Out of the 12 after the program is completed, we anticipate 11 completions with 9 employed.

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STÓ:LŌ SERVICE AGENCY

VISION

A healthier, stronger, brighter future for all communities.

MISSION We empower, support and contribute to the health and well-being of all people by providing

leadership and delivering a broad range of quality services.

VALUES We strive to act in accordance with our seven core values at all times.

HONESTY We communicate internally and externally with clarity, honesty and openness.

ACCOUNTABILITY We accept responsibility for our decisions and actions and answer to our partners in an open and transparent way.

PRIDE We feel and demonstrate pride in our actions and accomplishments.

PROFESSIONALISM We act professionally as an outward reflection of our internal values.

INTEGRITY We do our best work, hold ourselves to the highest standards of conduct and act in the interest of our communities and partners.

EMPATHY We work to understand and relate to the feelings, experiences and situations of others and are non-judgemental.

RESPECT We respect others’ ideas, experiences and ways of thinking and treat all people as equals.

STÓ:LŌ SERVICE AGENCY BOARD Sharron Young, Chair Sharron@skawahlook.com Rhianna Millman, Vice-Chair Rhiannam@shaw.ca Mike Bellegarde, Secretary/ Treasurer Mike_bellegarde@icloud.com Angela Kermer, Board Member Angiekermer@yahoo.ca Cameron Clark, Board Member Cameron.clark@stolonation.bc.ca STÓ:LŌ SERVICE AGENCY MANAGEMENT TEAM Willy Hall, Executive Director Willy.hall@stolonation.bc.ca Sharlene Charlton, FAD Director Sharlene.charlton@stolonation.bc.ca Kelowa Edel, Health Services Director Kelowa.edel@stolonation.bc.ca Anna Celesta, SASET Director Anna.celesta@saset.ca Dave Schaepe, SRRMC Director Dave.schaepe@stolonation.bc.ca