INITIATIVE UPDATEYESS SummitApril 19, 2019

PCC’s Advising by the Numbers

Advisors/Coaches

120

Job Titles14

Programs/Depts.

18

Building a Foundation for Guided PathwaysGuided Pathways is a national education reform movement aimed at increasing student access to success. Guided

Pathways, according to Dr. Rob Johnstone, “aims to better structure student connection, entry, progress, and completion.”

These initiatives will help us prepare to implement Guided Pathways:

1. Re-design advising

2. Track data on student intent and connect them to relevant services

3. Support best-practices in teaching and learning in developmental education and gateway courses

4. Review and enhance academic, faculty, and student service organizational structures, including:

○ Supporting part-time faculty

○ Increasing cross-functional collaboration within and between campuses

5. Review strategic course schedule practices

Advising Redesign Task Force

Staff - 11Faculty - 3Admin - 13

Students - 1 Meetings8

Programs/Depts

20Hrs Met

21

Purpose Academic advising at PCC is the process of guiding students along an intentional path to exploring, affirming, and achieving their education and career goals.

Guiding PhilosophyThe advising process at PCC is guided by a human development philosophy. Grounded in evidence based theories and approaches, our intent is to maintain sustained and inescapable engagement between students and the college leading to successful completion of unique goals and individual potential.

Initiative OutcomesRedesign efforts will result in the following process, structural and attitudinal outcomes:

1. A consistent academic advising philosophy and service delivery approach - grounded in intentional , sustained, integrated, personalized, and equitable student interventions. (Process)

2. A well-defined, efficient, and responsive academic advising organizational and administrative structure, including adequate resources to support and sustain it. (Structural)

3. Full integration of sustainable technology tools that effectively support academic advising and a positive user experience. (Structural)

4. Improved student and staff/faculty satisfaction and confidence in academic advising interventions. (Attitudinal)

Initiative Goals - Phase I

1. Assigned Advising

2. Student Momentum Points

3. Early Alert System

4. Technology - Student Success Mgt System

5. Training and Development

Advising Technology

2019 Implementation

● Case Management● Appointment Management● Student Communications● Early Alert● New Student Onboarding● DegreeWorks Review

2020 Implementation

● Academic Planning● Registration

We have entered into a 5yr contract with EAB. Implementation will span over the next two years.

Introducing Navigate: https://youtu.be/v-g_0GFEm8Q

2019 Implementation Timeline (very tentative)Task/Milestone Impacted Groups Target Deadline

PCC test site built and training for advising practitioners and front desk staff begins

Advising practitioners, front desk staff and select student affairs staff.

May 2019

EAB Navigate goes live and training for students and select faculty begins

Select faculty, students, and advising practitioners.

September 2019

Identify opportunities to expand tool adoption and usage

???? December 2019

EAB Engagement Teams

Staff - 25Admin - 8

Teams4

Programs/Depts

22Hrs Met22

Training and Development

Top Priority: Front load training and development to help prepare advisors for working in new ways as well as support shifting attitudes towards the change process.

Components of Training & DevelopmentFoundations● Conceptual &

Relational competencies

● Shared vision & language

● Theories & techniques

● Advisor Learning Community

Technology● New student

success software● Technology

assisted advising session tools

● Banner, GradPlan, etc

Content ● Curriculum,

programs, degrees

● Policies & procedures

● Student outcomes● Resources● Advisor Manual -

normed practices

Foundations Impact

Advisors/Coaches

175+

Sessions14

Hrs. Trained1750+

Conference Funding

Advisors/Coaches

25

Events4

Hrs. Trained

~900

Training and Development Work Group

Staff - 14Faculty - 1Admin - 2

Meetings9

Programs/Depts

14Hrs Met

20

Assigned Advising

Create a process through which all PCC students have an identified advising contact that will monitor progress & provide appropriate intervention & support

Organize around “Areas of Study”

Groupings of individual majors or programs under a larger academic umbrella. An emerging practice - sometimes called pathways, meta majors, interest areas, etc….

2019 TimelineTasks/Milestones Impacted Groups Target Deadline

Complete data analysis and create a proof of concept

Select advising managers and initiative leaders

Spring 2019

Develop processes to manage assignments

Work group, advising leaders, EAB implementation team, and IT

Spring 2019

Assign advisors to all new credit seek students

New credit seeking students, advising practitioners and advising support staff

Fall 2019

Cluster Creation and Data Review

Staff - 2Faculty - 2Admin - 11

Meetings3

Programs/Depts

12Hrs Met

5

Early Alert

Create a system to monitor emerging indicators of academic struggle within courses. Integrates a tool to generate alerts and an intervention process (communication, support resources, engagement) to help students stay on track

Coordinated Care Network Early alert will create a network of coordinated support providers, connected by technology and processes, to make it easier for students to navigate the system and receive holistic support.

People● Advisors, faculty,

administrators, career services, financial aid, counseling, tutoring services, other

Process● Note taking and sharing

standards● Referral and transition

practices● Coordinated support

and communication

Technology● Tracked communications● Shared documentation of

interactions● Case management● Progress reports and

alerts

2019 Early Alert Implementation Timeline

Tasks/Milestones Impacted Groups Target Deadline

Confirm technology capabilities and map process

Early Alert work group and EAB team Winter 2019

Finalize implementation and communications plan

Work group, EAB team, advising leaders, faculty, and targeted student support staff

Spring 2019

Pilot the new early alert system Faculty, students, advising practitioners, and other targeted student support staff.

Fall 2019

Early Alert Work Group

Staff - 9Faculty - 6Admin - 7

Meetings4

Programs/Depts

15Hrs Met

9

Student Momentum Points: New Student Advising and RegistrationCreate a required new student experience that provides the guidance and support to develop a first term academic plan and complete registration.

Onboarding ProcessEnhance student onboarding experience from point of application to first term academic planning and registration sessions

Improve New Student Experience - 2 PARTS

1st Term Academic Planning & RegistrationEvaluate course placement guidance, complete first term academic plan, register for courses, and prepare for first day of classes

2019 TimelineTasks/Milestones Impacted Groups Target Deadline

Develop session curriculum and complete logistical planning

DOS, ADOS, Enrollment Services, Student Accounts, initiative work groups

Spring 2019

Revise critical job descriptions

ADOS and critical staff Spring 2019

Solidify processes and initiate student communications

ADOS, initiative work groups and Enrollment Services

Spring 2019

Advising and registration sessions begin for all new Fall ‘19 students

New students, Orientation Centers, Advising Centers, and advising practitioners

June 2019

New Student Advising and Registration ● New Student Orientation Advisors● Advising Coordinators● Associated Deans of Students● Dean of Enrollment Management● Manager of Registration Services● Dean of Student Success

Over 30 hours of leadership and work group meetings have been logged in support of this part of the initiative.

Questions?

Contact Info

Jason Pinkal

CA SSB 214

971-722-5983

jason.pinkal@pcc.edu

Project Documentation: https://tinyurl.com/yckro42e