app7 carmanp
DESCRIPTION
TRANSCRIPT
The Department of Veterans Affairs
Employee Education System
Organizational Change 2010
Patricia Carman
Under Secretary for Health Robert A. Petzel, MD
Chief Employee Education System Officer Joy W. Hunter Chief
Secretary Department of Veterans AffairsEric Shinseki
President of the United StatesBarack Obama
Employee Education Resource Centers
Long Beach, CaliforniaNorthport, New YorkCentral Office, Washington, DC
St. Louis, Missouri
Birmingham, Alabama
Little Rock, Arkansas Minneapolis, Minnesota
Salt Lake City, Utah
Cleveland, Ohio
WORKSHOPSFace to Face Conferences
Web Based Training
Live Meeting/ Conference Calls
Certification and AccreditationCertification and Accreditation
ACCME (Physicians)ACCME (Physicians) ASWB (Social Workers)ASWB (Social Workers) ACPE (Pharmacists) ACPE (Pharmacists) ADA (Dentist)ADA (Dentist) ANCC (Nurses)ANCC (Nurses) APA (Psychologists)APA (Psychologists) ASHA (audiologists, speech-language ASHA (audiologists, speech-language
pathologists)pathologists)
CA BRN (California Board of Registered Nursing )
CDR (Dietitians) CDR (Dietitians) NBCC (Certified NBCC (Certified
Counselors) Counselors)
Academic Affiliations The Office of Academic Affiliations provides information for VA staff, clinical trainees, and other learning organizations about VHA higher education programs and opportunities serving the needs of America's veterans.
National Center for Ethics The National Center for Ethics is VHA's primary office for addressing the complex ethical issues that arise in patient care, health care management, and research.
Health Information The Office of Health Information supports the computer information needs of VHA clinical and administrative staff.
Medical Inspector The Office of Medical Inspector separately examines health care issues raised by veterans and other interested parties, conducts surveys, gathers information and reports results in order to improve the quality of care provided by VHA.
Patient Care Services The Office of Patient Care Services oversees VHA's clinical programs that support and improve veterans' health care..
Policy and Planning. Comprised of four central offices and two field-based groups, the ADUSH coordinates various aspects of VHA's national policy development and programs, collaborating with other Federal agencies that affect internal VHA planning, policy and budget.
Public Health and Environmental Hazards The Office of Public Health and Environmental Hazards focuses on improving the health of veterans through well developed policies related to inspection, treatment, prevention and outreach..
Quality and Performance The Office of Quality and Performance supports VHA's commitment to excellence in providing quality veteran care. The care is based on medical research, factual information and positive patient outcomes.
Research & Development The Office of Research and Development aims to lead the VHA in providing unique health care importance to veterans through printing research articles, reports and posting accomplishments.
Research Oversight The Office of Research Oversight assures the safety and protection of all subjects, human and animal, involved in VHA research activities.
Vet Centers (Readjustment Counseling) The Office of Readjustment Counseling oversees veterans' post-war adjustment, counseling and outreach services, including post traumatic stress disorder. Services are available to all veterans and family members dealing with military related issues.
VA’s Patient Centered VA’s Patient Centered Cultural TransformationCultural Transformation
Transform VA’s healthcare system into a Transform VA’s healthcare system into a fully engaged partnership between fully engaged partnership between veteran, family & healthcare team through:veteran, family & healthcare team through:
Organizational culture changeOrganizational culture changeReengineering of clinical & business Reengineering of clinical & business
processesprocessesReshaping the workforceReshaping the workforceRedesigning physical plantsRedesigning physical plants
Transformational Goal: Transformational Goal:
Create a strategic learning culture that keeps Create a strategic learning culture that keeps VHA out front as a world class health care VHA out front as a world class health care systemsystem
Recruit, develop & retain high performance Recruit, develop & retain high performance workforceworkforce
Enhance adaptability to changing conditionsEnhance adaptability to changing conditions Quickly integrate latest innovations & best Quickly integrate latest innovations & best
practicespractices Link continuous learning to performance Link continuous learning to performance
excellenceexcellence
LEADERSHIP METHODS FOR LEADERSHIP METHODS FOR CHANGECHANGE
The Office of Patient Care Services, The Office of Patient Care Services, Primary Care, began this initiative in Primary Care, began this initiative in September/October of 2009. September/October of 2009. Executive Management conducted town hall Executive Management conducted town hall
meetings. meetings. Additional methods of communication have been Additional methods of communication have been
via Associate directors, staff meetings (via via Associate directors, staff meetings (via conference calls and live meetings), memos, conference calls and live meetings), memos, PowerPoint presentations and inter-office PowerPoint presentations and inter-office communications. communications.
ResourcesResources
Department of Veterans Affairs, Veterans Health Department of Veterans Affairs, Veterans Health Administration, Washington, DC 20420 VHA Administration, Washington, DC 20420 VHA DIRECTIVE 2007-026, September 17, 2007DIRECTIVE 2007-026, September 17, 2007
Department of Veterans Affairs, Veterans Health Department of Veterans Affairs, Veterans Health Administration, Washington, DC 20420 VHA Administration, Washington, DC 20420 VHA DIRECTIVE 2007-04, September 17, 2007DIRECTIVE 2007-04, September 17, 2007
Department of Veterans Affairs, Veterans Health Department of Veterans Affairs, Veterans Health Administration, Washington, DC 20420 VHA Administration, Washington, DC 20420 VHA DIRECTIVE 2007-032, September 17, 2007DIRECTIVE 2007-032, September 17, 2007
Walden University Video Program:Walden University Video Program: “ “Transformational Transformational Leadership” Dr. Michelle Bligh, 2010Leadership” Dr. Michelle Bligh, 2010
Department of Veterans Affairs, Veterans Health Department of Veterans Affairs, Veterans Health Administration, Washington, DC 20420 VHA Administration, Washington, DC 20420 VHA DIRECTIVE 2007-026, September 17, 2007DIRECTIVE 2007-026, September 17, 2007
Resources (cont.)Resources (cont.) Department of Veterans Affairs Employee Education System Mission Department of Veterans Affairs Employee Education System Mission
StatementStatement
VA / Veterans Health Administration Employee Education System, David VA / Veterans Health Administration Employee Education System, David Twitchell, Ph.D, Multimedia Production and Technology CoordinatorTwitchell, Ph.D, Multimedia Production and Technology Coordinator
Organizational Change Primer, Management Decision and Research and Organizational Change Primer, Management Decision and Research and Development Service Office of Research and Development, Department of Development Service Office of Research and Development, Department of Veterans AffairsVeterans Affairs
The VA as a Learning Organization: Rx for 21st Century HealthcareThe VA as a Learning Organization: Rx for 21st Century Healthcare Joy W. Hunter, VHA Chief Learning Officer Sue Dyrenforth, Director, VHAJoy W. Hunter, VHA Chief Learning Officer Sue Dyrenforth, Director, VHA
National Center for Organizational HealthNational Center for Organizational Health
Career Development and VALU BIG National Conference VA ForumCareer Development and VALU BIG National Conference VA Forum
VA’s Evolving Environment,VA’s Evolving Environment, August 14, 2007 August 14, 2007 Carolyn T. Hunt, Carolyn T. Hunt, AAssociate Dean, VA Learning University ssociate Dean, VA Learning University