the hard dollar impact of a better candidate experience

Measuring the Real $ Value of the Candidate Experience

Shahbaz AlibaigHR Strategy and PMO Leader

Synchrony Financial (GE)

Reagan CravenDirector, University Rel. & Dev.

AbbVie

ChristinaMcClungDirector, US & Int’l. Card Recruiting Capital One

Moderator:Gerry Crispin Chief Navigator

CareerXroads

Susan Alexander Talent Acquisition Sr. Mgr.

Deloitte

Audience Q &A Audience Polls

Tell us a little more about your company and role before we get into

the details of your Candidates’ Experience.

Source: CareerXroads Candidate Experience monograph, March, 2011

05/01/23 5TalentBoard 2014 Copyright ©

176Registered

120 Completed Round 1

62 Companies Candidate

Exceeded the 2014Standard [Bar]

95,400 Candidates Responded

2014 CandE Results – By the Numbers

201 3

March June July August September

http://www.theCandEs.org

There is a [measurable] difference in how candidates are treated

What is your definition of ‘candidate experience’?

What role does it play in how your recruiting function is evolving?

When you first started down this path to improve your firm’s

candidate experience were there one or two

‘practices’ you changed, added or improved and why?

Pivotal Recruiting Practice

Did you get up to bat?

Are your recruiters’ training, coaching, scorecards, rewards

connected to their treatment of candidates… or not?

How do you communicate (i.e. ‘disposition’)candidates who apply

but, never make it to finalist?

What else would you do for the candidates you don’t hire if resources were not an issue?

“How Likely are you to APPLY AGAIN?”

“Extremely Likely”

5.7%

“Definitely Not”

“Extremely Likely”

“Definitely Not”

24.7%

62.0%

0.6%

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“How Likely are you to REFER someone in the future?”

I would actively encourage others to apply

I would actively discourage others from applying

I would actively encourage others to apply

I would actively discourage others from applying

61.5%

0.5%

5.8%

27.0%

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What advice would you offer to your colleagues here who are interested in improving their

candidates’ experience?

Thank You!