smart & connected workplace · gains with connected workplace number of employees traditional...

Smart & Connected

Workplace

The Future of Work, Live, Play and Learn

วตัสนั ถิรภทัรพงศ์

vatsun@cisco.com

222© 2001, Cisco Systems, Inc. All rights reserved.New World Workplace

What Is the “Workplace”?

2

Industrial Age

“People moved to work”

Factories, cities, suburban expansion

People & Offices were fixed physical locations

Enabled by transportationsystems, highways, railroads, etc.

Supervision

Internet Age

“Work moves to people”

Technology connects people to information

“Team members & Locations” are virtual and mobile

Enabled by globalization, deregulation, and the Internet

Coaching & mentor

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We are only 5 years away from the Net Gen entering the workforce.

Traditionalist Baby Boomer

Gen X

1928–1945 1946–1964 1965–1980 1980–2000 2000–20??

Net Generation

Gen Y

444© 2001, Cisco Systems, Inc. All rights reserved.New World Workplace

Key Driving Forces

• Customer

Know more about my needs

Social networking

24x7 service and access

• Economics

More with less

Rising cost of office space

• Workforce

Don’t want to commute

Want to work part-time

Want to live where I want to live

• Competition

New/alternative challenges

Globalization/Regionalization

0%

20%

40%

60%

80%

100%

8:00 10:00 12:00 2:00 4:00 6:00

True Utilization is Poor

Wasted Assets

Utilization

Time of Day

Issues with Current Space

• Even at full occupancy,

companies waste more

than 60% of their space.

This is enormously costly.

• Work environment design

(office / cube) actively

drives isolation

• Insufficient collaborative

space is impeding work

• Most people don’t have

options regarding their

environment

Why Do You Come into Work?

There is an Opportunity to Save Money and Improve Collaboration

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It is about . . .

• Offering choice

• Aligning design to behavior

• Leveraging technology

• Employee & Customer experience

• Being smart with our assets

• Caring for the environment

It is NOT about . . .

• cost cutting

• space reduction

• a corporate solution

• homeworking

• Or … a fashion

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Technology

Connected Workplace

Policy

Environment

Defining The Policy

• Designing the right policies is critical to controlling costs - 86% of BYOD costs are non-device-related

• Business & IT should drive the policy design however buy-in needed from HR, Finance, Tax, Legal, and Corporate Security

• Policy must define minimum acceptable standards for ICT requirements (Hardware, Software, and Security)

• A clear entitlement policy is necessary to ensure the right tools and services are offered to the right users for the right cost

• Rules of Use are necessary to set clear expectations around user behaviours

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Space = Cost

Space = CO2

Space = Sales tool

Space = Collaboration

Space = Community

Future purpose ?

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Ground Rules

Our Rules

All users must agree to the Rules of Use when signing up for service

There is no IT jargon; the rules are simple for end-users to understand

Trade off between employee trust and IT control

• IT can remotely wipe your entire device, including personal data

• We will enforce a 4-digit PIN and 10-minute timeout

• You need to call the help desk immediately if you lose your device

Flexible Workplace –Sit anywhere, work anywhere

IBSG - 12

Layout of each floor displayed

Employee can see which spaces are occupied and by whom

Employee can select a desired space

Selection is registered –employee’s ID & extension number assigned to the registered space

Combining collaborative and networking technologies with an open floor plan and an emphasis on mobility — reconciling productive working patterns with environmental responsibility.

Environmental Savings

Estimated Energy EfficiencyGains with Connected Workplace

Number of Employees

TraditionalOffice

300

Smart & ConnectedWorkspace

PercentChange

40033%

Increase

Connected Electrical Load(watts/square footage) 2.6 1.7

36%Reduction

Connected Electrical Load(watts/employee) 432.9 178.7

58%Reduction

Total Connected Electrical Load(watts) 127,169 71,476

44%Reduction

Total Cooling Loads (BTUs) 433.646 243,73344%

Reduction

Total Cooling Provision Tonnage 36 2044%

Reduction

Source: CCW Environment Sustainability Report

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SocialExpertise and information location, proactive customer interaction

ContentText, voice, video that is most relevant to the user. Context aware. Findabilityis key.

VideoHigh-quality interaction from anywhere, real time and offline

Bus. Apps/StoreEasy and intuitive access to transaction systems

MobileSecure access to information

and people from any device,

anywhere

Employee Collaboration

Customer Collaboration

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AFTER

Transforming User Experience

21

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Your Future Workforce!Students and Their Notebooks at the University of Missouri School of Journalism

23© 2001, Cisco Systems, Inc. All rights reserved.

Session Number

New World Workplace

New World Workplace Technology & Tools

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Access from Any Device…

24

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Anywhere Device Landscape

25

Corporate Laptops (CYOD) Corporate VXI Endpoints

82,559 31,321*7,3653,101

Mobile Devices (BYOD)

Other25,987 42,780 31,222 3,8348,401

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Mobile BYOD Strategy

(Bring Your Own Device)

Proactive

Communication

Scaled

Architecture

Flexible

Liability

Service

Providers

Robust

App Lifecycle

Social

Support

• Any Trusted Device

• Industry Standard Platforms

• Security & management

• Pervasive Wireless and Access

• BYOD-Only Smartphones and Tablets

• Corporate and Personal Service

• Strong Rules of Use

• Global relationships

• Pro-active cost optimization strategies

• Industry-first pricing models

• Demand Progression

• Enterprise and LOB Selection

• Future Enterprise Store

• Self-Service Content

• One-to-Many Interactive

• Traditional One-to-One

• Simple and Targeted Messages

• Event Driven Timing

• Multimedia Packages

Any Time, Any PlaceAcross All Devices

• 1600+ rooms

• In 284 cities in 78 countries

• 1,506,000 meetings

• 332,000 avoided travel

• $1.33 B travel cost avoided

• $ 497 M productivity cost

savings

• 716 Metric tons emissions

avoided

• 68% Avg. Utilization

VIDEO (case study)

12K – 15K employees at any time

Resilience

Over 300 OfficesFlexibility, Performance

• Prefer environment: + 77%

• Improved communications: + 82%

• Workforce satisfaction: + 82%

• Ease of finding quiet space: + 62%

• Ease of finding meeting room: + 80%

People

• Space reduction per person: 30%

• CAPEX for furniture: - 55%

• CAPEX for cabling, infrastructure: - 55%

• Power usage per person: - 58%

Financials

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Tha

t’s

you

r Jo

b!

I’m special!

What about my equipment?

I’m a

Dire

cto

r!

…but I can’t

work in that

environment!

Everything I do is confidential!

That might be

fine for them but

it won’t work for me

Bu

t I’m

at m

y d

esk

eve

ry d

ay! This isn’t fair!

I don’t care what

the policy says,

just give me what I want.

This is just one more

thing that you are taking

away from the employees

Give me my own

Desk !!!

No!

I’m going to just work from home and never

go to the office again!

I was promised an

office when I was hired

I w

on

’t g

et a

ny

resp

ect

without m

y

ow

n o

ffic

e

Resistance to Change

I have to have an office

323232© 2001, Cisco Systems, Inc. All rights reserved.New World Workplace

Change management

• Workplace survey

• NWW workshops

• Furniture poll

• Furniture mock-ups

• Move newsletters

• Orientation

• Move-in get together

• NWW Flyer

• Feedback channel

333333© 2001, Cisco Systems, Inc. All rights reserved.New World Workplace

Educating the users (sign board/newsletter)

343434© 2001, Cisco Systems, Inc. All rights reserved.New World Workplace

Changing the Rules

• It is a way of doing business and interacting, cost saving will come as a consequence.

• Leveraging technology and leading innovation to enhance work, training/educating the employees

• We don't get "religious" about one solution, continue to improve and change to support the needs

• Avoid ever becoming stagnant and not continuously improving our services to customers and employee

• Continue to embrace change & the flexibility required to develop productive workplace options that contribute to our position as the employer of choice

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4 Primary Barriers to Success

Bandwidth and Infrastructure Strategy and Interactivity

Funding and MetricsCulture and Acceptance

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PartnerLocation

CustomerLocation

SupplierLocation

Airport

Hotel

Starbucks

Home

Home

Group / Drop-inSpace

FlexibleOffice

OfficeAudio Privacy Rooms

GroupAnchor

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Q & A