presentatie verbeterjezorg be 20110920

Patient

Empowerment

Platform

www.verbeterjezorg.be

Drs Olof-Jan Smits MMO

What is it?

• (Self) Assessment tool (Web2.0)

• developed by both patients and care providers

• to measure (patient) experiences in an

innovative way

• aimed at enhancing dialog between

stakeholders

• provide stakeholders with relevant information

and create transparency

• and a base for decision making, improvement

and innovation.

Implementation & assurance

Patient / family

Nursing staff

Doctors

Rapporting

Analysis

Improvement

Concept

Feedback

Idea /

Experience

Idea /

ExperienceOnline

platform

Online

platformCare management

system

Care management

system

doctorsdoctors

hospitalshospitals

accreditationaccreditationpatientspatients

governmentgovernmentICURO

Stakeholders

social care employerssocial care employers

insurersinsurers

patient

organizations

patient

organizations

nursing staffnursing staff

universitiesuniversities

5

Experience criteria

Service

expectation

Service

expectation

ParkingParking BillingBilling

InformationInformation

Quality of foodQuality of foodMedical aspectsMedical aspects

AccommodationAccommodation Time managementTime management TransportationTransportation AccessabilityAccessability

Patients, staff and other stakeholdersreport ideas,

experiences, and/orimprovements

Patients, staff and other stakeholdersreport ideas,

experiences, and/orimprovements

6

Submit experiences

• Tablet pc• Internet• Mail• Text messaging• MMS• Twitter• Video • Photo• Footprint

7

• Receipt of idea/ experience

• Automatic confirmation of receipt

• Analysis of idea/ experience

• Link to responsible care provider

• Analysis possible improvements, risk assessment & implementation opportunities

• Redefine and adjust strategy, policy, processes, services

• Feedback to client

Process

• Patient, staff or other stakeholder is initiator

• Care provider is in control

• All stakeholders are virtually involved in

improvement and innovation

• Ideas and data generated by the process are

basis for a step by step adjustment of strategy,

policies, processes and services

Assumptions

PLANPLAN DODO

CHECKCHECKACTACT

Think & Feel

HearSee

Say & Do

Demo

Patient or staff reports an

experience on

verbeterjezorg.be

• Care provider receives alert on

personal webpage

• Care provider decides on

publication on website

• Care provider plans and

implements improvements

• Patient receives feedback

How does it work?

How does it work?

REPORTREPORT

To optimize our European set of experience

criteria we would like you to join our

initiative.

Please contact us !

info@verbeterjezorg.be

T: +32 485 382 025

Contact